JW Marriott Hotel Jakarta and Ritz-Carlton Hotel Jakarta

JW Marriott Hotel Jakarta and Ritz-Carlton Hotel Jakarta Reviews

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4.7
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Great place to stay. Love the hotel. If you with f...

Great place to stay. Love the hotel. If you with family, go to level 23 and you will find kids club in the normal office day. You can ask for twin double room for more beds and space in the room hotel.

Love the services too.

Great

I like the comfortable bedroom and the toilet with...

I like the comfortable bedroom and the toilet with a large bath tub .. the friendly staff give compliment coloring paper for kids activity, minus there is no kids club. The existence of a small playground near the swimming pool.
The restaurant is quite complete.

This hotel has enormous facility that makes all pe...

This hotel has enormous facility that makes all people feel comfortable and convenience. These feeling would refresh our mind from all busy works. I notice the swimming pool that pleased me so much which located strategically and has breathtaking view of one's Jakarta side.

nice

Ok

I spend 30 days a year here. This is a excellent p...

I spend 30 days a year here. This is a excellent place right by the heart of Jakarta with friendly and easy going staff. The hotel is stylish and cultural but the facilities & rooms are bit old.

Luxury

Good

so disappointed during the stay on 12.22.2018, it ...

so disappointed during the stay on 12.22.2018, it takes 2.5 hrs for checking in. we friends all brings families together, and booked the suite one month ago for holiday. while arrived the hotel, they just keep telling us everything is still under preparation.... on and on for 2.5 hrs. also the dinner buffet in Asia restaurant is not really worth it compared to its price.

There is a shopping mall near the hotel, and it is...

There is a shopping mall near the hotel, and it is convenient to take the hotel's shuttle bus. At 3F on Lotte Shopping Avenue, there is Din Tai Fung Restaurant.
It s just that the traffic around Hotel is very bad and there have been traffic jams.

Every service staff in Hotel has a very good attitude
But the equipment is old, we live in Room 722, the sink is very slow, there is no hot water in the shower, so you can only use the bathtub to take a shower!

The type of breakfast is not much choice, the taste is average.

Luxury

Myths

Pengamanan xtra ketat. Service pun xtra. Saat kita...

Pengamanan xtra ketat. Service pun xtra. Saat kita yg blum pernah kesana look a bit lost, disamperin lah kita sama pegawai hotel dan ditanya. Good hospitality. Complete facilities. Strategic. Love the view from the room

We booked a Mayfair Suite for a night. Comprising ...

We booked a Mayfair Suite for a night. Comprising a bedroom and a separate living area, the suite allowed us to welcome our friends while at the same time, keeping our belongings safe in the main bedroom area. Spanning 110 square meters, the suite is decorated in an elegant contemporary style. The interior design is so typical of 5-star hotels in early 2000s, I would say; modern during that era, a little dated for today but we liked it anyway. Room amenities were great and worked well. We had two TV sets so I could watch Fresh off the Boat in the living area and my cousin could have the other one in the main bedroom for himself.

The bed was so big; it could fit three persons actually. The marble bathroom was spacious, with a bathtub positioned next to big windows overlooking JW Marriott. The walk-in closet was quite big, equipped with a safe and an ironing board. With such amenities and large King-size bed, we could just stay in our room, especially with me not feeling well. However, we decided to go to a shopping mall nearby the premises since I had to buy some meds. The hotel provides one-way shuttle van for guests.

The reservation included access to the Club Lounge. Upon knowing that I was not feeling well, the staffs did their best to make me feel better. They served a cup of ginger tea instead of English breakfast to alleviate my sore throat. The lounge itself offered greater privacy and tranquility. Chessboard designed in traditional Balinese-style and a pool table could also be found in the lounge area.

The lagoon-style pool was amazing! Indeed I was not feeling well but I could not just miss the chance to enjoy the pool. The whirlpool and the sauna were under maintenance so we could not use it but we already had some fun in the pool. Three bale-bales in the pool area made a perfect spot to relax and unwind.

After checking out, the staffs from the Club Lounge helped us with our belongings. They even prepared two cups of ginger tea for us. We would like to thank Mr. Diki, Mr. Krisna, Ms. Dahlia, Ms. Andriyani, and Ms. Tiara for the hospitality. Overall, we really enjoyed our stay. We would love to come back again.

Wow wow wow... impeccable service from start to fi...

Wow wow wow... impeccable service from start to finish. I only stayed for one night while travelling on business but I am coming back with my better half. The staff were absolutely incredible even when taking into account it's a Ritz. When I arrived they saw I was tired and came back 5 minutes after taking me to my room with some ginger tea to help me sleep soundly. When checking out I was telling them about my kids and they excused themselves asking would I mind wait for 5 minutes as they had a gift for my kids. They arrived back with two Ritz Carlton bears explaining the Indonesian culture of giving. In terms of value for money it's outstanding. One night's stay including breakfast, meal and a great massage was USD 170. This was not a package.

JW Marriott Hotel Jakarta and Ritz-Carlton Hotel Jakarta

JW Marriott Hotel Jakarta and Ritz-Carlton Hotel Jakarta

4.7