JW Marriott Hotel Jakarta and Ritz-Carlton Hotel Jakarta Reviews

Best in class service and attention to their guest. Upon reaching the hotel, a dedicated staff brings you up to the room and process your check-in in the room. You'll be offered to press 5 pieces of clothing FOC upon check-in.

Rooms are spacious with a couch that fits 3-4 people, king sized bed, writing desk and TV with cable. Wifi is fast and no need for travel adapters are power sockets are universally friendly.

Toilet fitted with rain shower, 2 wash basins and a bath tub overlooking the city. Ironing board, Iron and hair dryer provided.

Was having lunch today at Asia Restaurant and had a bad experience that made me wouldn't come back to this restaurant anymore. Actually food were good, even tough lack of variety. Chef in charge was polite and helpful. HOWEVER, the fnb server lack of initiative although they are quick and good and especially the RECEPTIONIST were so bad. I am not sure are they lacked of training or what. They are so impolite and unprofessional (Asia Receptionist) And dont have initiative at all.

No greetings, no smile, and not showing the criteria of hotelier at all. The server needed to be asked few times for just refill our water. They actually quite good but lacked of initiative and smile.

I am actually a little bit shocked when the cashier approaches me without saying excuse to us while I am in the middle of discussion with my friends. He didn't show me the bill at all and just asked for my creditcard. I assume he's quite busy. when he return the card,he asked me to signed it and just left. he suddenly return to our table and without showing apologize he asked me to show him my sales draft and creditcard and only saying the he wrongly charged my creditcard. At least he did explained the matter to me. My friend did a little joke to him saying that "youre lucky that my friend hasn't left yer" he then say sorry. I appreciate it. But, when he return to our table, I asked him to help me take pictures, he just take one picture and then just left without saying anything. Quite dissapointed but I tried to think that he might be busy.

Overall it's not bad experience. But the receptionist at Asia's close my meal with a bad experience. When I step out from Asia, I saw they are chatting and playing with their phones. Then I asked one lady to help me taking pictures at the christmas tree. She use only ONEHAND to taking picture without saying anything and then just pressed the button of my phone really quick.and what make me pissed off is she showed me that lazy-face and not so interested face. The pictures were blur and so bad. I know maybe its troublesome to help your guests taking picture but.. really? Did a hotelier have that kind of attitude and body language? Plus I know they are just talking to each other, not in a busy situation or doing some work. Sigh. Such a bad experience at Asia because of that lady at Asia. Worst attitude i've ever seen for a hotelier.

I assume the manager should be on off duty since all their staff just chatting with each other and dont bother to just saying thankyou or any words to their customer.

On my way to the lobby, I met the gro in charge that day, at least she's polite and humble. Give additional stars because of her.

Good ,, prepare a smoking room + driver room .. thanks you ..

Very good room,spacious and beautiful. I enjoyed my stay there very much but the service can be improved .

Good place for romantic dinner.. Wedding.. Bussines.. Meet klien.. N others..

Once you step inside you feel the 5 star quality surround you. Its professional yet friendly staff makes a good welcome balance.

Steady!! the security guards are friendly, professional, and very helpful

Service ok,
Really delicious anyway

Excellent ... Very Excellent. Overall very satisfying. Very complete facilities. Very friendly service and quick responce. The menu is complete, varied and very delicious. The environment is very suitable for meetings that require a large enough space and adequate. Equipment and equipment for the meeting is very supportive. It is located in the middle of an office complex which is very easy to reach from various directions as well as by various modes of transportation. The security system is also very good, so it is guaranteed for every user.
Good luck and keep a good services.

Great Hotel in jakarta for spend your weekend with your family or make a event like wedding, meeting.

The Ritz Carlton Hotel, Jakarta is a hotel that is
majestic and very luxurious. Its very professional service has made this hotel into many international and national events. Business people and diplomats are very fond of this hotel. The location is very strategic and in an elite area. Safety and comfort is guaranteed.

Perfect hotel.. room so wide and a very comfy bed. Superb breakfast. Fast internet. Friendly hotel staffs.

The 5 star is definitely rating me 5 stars too. Damn I forgot my turn my phone gps off.

I feel sorry about the guard dog on the entrance.. Please stop using animals for any human interest.

Great hotel to stay in. Strategic location. Walking distance to great restaurants and bars.

Perfecto !! Delicious all the food ... especially when there is a pay 1 get 1 promo from BCA. Will be back for sure !!

The strategic location and the hall are large enough for a meeting

Been here for an event, the staffs are very helpful.. The rooms are huge, I love the bathroom, such a perfect place to wind down with a glass of wine while bathtub-ing..

for five star hotels in the golden triangle area this hotel does not show its class. there are some parts of the hotel that look outdated, where bathrooms have crust ". The carpet is also not good anymore

A great place to have everything you need and a strategic location

Pass by right when you want to marriot ... nice hotel too ...

Everytime stay here, ah ...
But can you get a discount

Nice place to stay and have a great service with city view

Come here on my friend's birthday, the place is nice, comfortable, the food is also good according to the price

Went to my bff wedding...used to do d buffet here years ago...nice place...

A place to relax outside the office where you relax & relax

Wonderful place to have a training or seminar here.

Lovely hotel with a beautiful view and the staff are all extemely friendly, but then again I believe all Indonesians are friendly and respectful towards others. The rooms are so comfy, clean, roomy, and after they make the bed every morning, they leave chocolate on your pillow.

as usually room at the ritz carlton is very superb...got 2 nights at here...yay...