JW Marriott Hong Kong Reviews

Excellent service staff and with the executive lounge on the 5th floor, it is very roomy and the decor is very nice and modern. The rooms are still fairly small but the bed and pillows are very comfortable! Definitely worthy of repeat stays if you want to be close to central part is the Hong Kong island.

Very good, comfortable and close access everywhere, JW cafe is ok, hy the price is above ... but according to us we can

A beautiful hotel with great service. A good choice of restaurants. A nice executive lounge. A great gym and sauna room. Convenient accessibility to metro service makes transportation easier and efficient.

Top level hotel. Great buffet and sky scraper views

There are seafood and flower gum for lunch. High food quality

MTR Admiralty Station, Pacific Place JW Marriott
Bar & Lounges. Nice place for gathering and Networking.

Extremely clean! Staff was welcoming and accommodating - they planned well for the construction, and the lounge had great food & drink options. Also convenient for access to the MTR. The private car service was also great for trips around town and to/ from the airport.

Well, it s really good to go. When you go to the mall, you feel good and good, the hotel has a good service, the service is very good, the food is delicious.

Loved it, but there was a watresrt at JW CAFE Mandy she was rode she actually picked up a coloring pencil from the ground then throw it it under my table without any apologize she kept our derty plates until we left

Great location, easy metro access. Rooms are tight but club access makes up for everything

Spacious room. Spectacular view of the water and surrounding buildings. Friendly service. Clean rooms, speakers in washroom. Elevator connected directly to a nice mall with theatre for movies.

A Great Property w a Great Lication just needs to be remodeled soon!

A great place to enjoy food without leaving the hotel

Beautiful hotel and amazing food, breakfast is delicious there is something for everybody

The chicken hammer has no taste and is dry. Good service attitude

Perfect management and facilities, professional staff.

I was on hold for 15 minutes just trying to get the cost of a suite. The room reservations line could not understand the word "suite" but also could not transfer me and instead they told me to call the same number again. Surprisingly difficult to stay here.

Long time Marriott customer. Travel 100% for work. Marriott platimum for several years. Lifetime gold, soon to be lifetime platinum. the hotel is beautiful inside and out. Classic/traditional look to the hotel - which is fine - but most importantly, it is a very clean and well kept hotel.

I stayed here for over 10 days with my wife and two kids (4 & 1) vacationing. We stayed in a corner room with two queens and a crib on the 28th floor. Room was not huge, but it wasn't tiny either. (NYC hotel rooms are tiny). There's enough walking space for two kids to jump rope. For us, because of the location, it was good to regroup, sleep, rest, shower.

Almost every room has a corner window so you always had a wide angle view of the harbor or skyline.

For a traveling family, this was perfect because of its location - MTR Admiralty station is right below - one stop from central / star ferry to Kowloon. Took us 30 minutes to get to Disney's Lantau island stop.

There's also a bus that gets you to ocean park. There is a supermarket downstairs that caters to 'American / western' travelers. Across Queensway is a mall with your local shops - including a Crystal Jade ;)

The pacific place mall creates a good barrier between the over crowded areas and the hotel. But in general, admiralty is not as busy as causeway bay station or central. Human traffic at those two stations can be overwhelming for a family with two small children.

The staff is very hospitable - we had the typical greet at the front entrance but the entire week we were there, employees always made an effort to open the doors for us, press the elevator buttons, ask us if everything is alright. I don't think there was ever an instance when a staff employee didn't speak / greet us.

Every morning we went upstairs to the 33rd floor lounge for breakfast. (I think their new lounge was still under renovation). A large western selection with an omelet station, different types of sausage, eggs, bacon, beans, variety of smoked salmon, fresh fruits, yogurt, nuts etc. (your typical Marriott lounge fair) but they also mixed in some dim sum, congee, noodles and lightly fried rice.
The nice think about the lounge was it was not sloppy like some Marriott lounges - the appearance and setup of the food was meticulously put together. Each table always had a setting and the lounge had many corners to sit in without feeling like you were in a cafeteria.
The lounge is made up of two floors with a view of the harbor.

We only spent one day at the pool. Good size pool - there was about 10 other families with kids and it didn't feel too crowded. If you wanted to do laps - that would be a problem.

My family enjoyed their time at the hotel. We'll definitely stay here the next time we visit Hong Kong.

Does it get much better? Luxury hotel in the heart of Hong Kong. Wonderful staff and comfortable, large rooms. The first night of my stay, the staff brought a fruit platter with turn down service. Lots of thought to details. With access to the Pacific Place mall, it's a great jumping point to anything you want to see/do in Hong Kong.

Great 5 star property with a wonderful location. They have a nice lounge as well

Best location in Hong Kong. Always used by jw Marriott Hong Kong

The environment is noble, the food is exquisite and the service is first class.

One of the best Marriott properties I have stayed at. The Executive Lounge had a robust array of food and drinks, and breakfast absolutely fantastic.

Really great all around. The staff are all excellent and the food offered at the lounge is better than the food I ordered from room service (not the best way to go). Overall a great experience. In a very convenient location and very clean. Would highly recommend.

Excellent facilities. The room is well appointed and much better than some of the New York Marriotts

Good place for tea buffet on Saturdays and Sundays. There is also live piano music.

What a beautiful hotel! I only got to stay there one night and the room I was in was not very big, but the floor plan was really interesting and the view was beautiful. I hope I get another chance to stay here soon. The mall entrance at the bottom is confusing but cool.

Amazing Staycation!
Good rooms, good price, good service, good food, good staying time lasted 30 hours long!
Rated 5 good stars for 5 stars Hotel.

Central location, excellent service, great food and outstanding courtesy

JW cafe's buffet lunch/dinner is very expensive, but the food is also expensive.

Grand place, acceptable price and quality for buffet

Greet, service, and meals under the epidemic to maintain the standard! Although the price is reduced! The rooms are clean and the facilities are only watery! Great value!

Upscale, amazing service, and the breakfast buffet is to die for!

For a JW Marriott, it was OK. Interior is nice. Location is ok. It's connected directly to a shopping mall.
The staff all do not speak English which is a problem as its a American owned hotel.
Missed the shuttle bus several times to HK station because the guys who open the door could not understand what we were asking.
Ordered room service. Took too long

present, nice, good service, all staffs there always with smiling face

The food here is superb, although the room is old but still very clean.

Very disappointed. This was my favorite bonvoy property on the island until a pair of my $700USD shoes went missing from my room. Never again

Very good buffet, the color and fragrance are right, the manager of the store is very good.

Great place. Attached to a mall and the metro. The hot tub and pool are fantastic.

Great quality afternoon tea buffet. The food is always of the highest quality. But you've always left waiting way too long for your actual tea (beverage) order to arrive!

It's a bit old, but it's recommended when you're looking for tidy management, great views, and good transport. I personally score 5 points, but for those who refer to me, the overall rating is 4 (including 4.3 ~ 4,5 if I can give it).
One thing that's bad about you is that you're treated like white, though. I heard the white explanation in front of me and asked for the same request, but the individual had to take care of it. Asians are wrong from that idea that they don't understand English properly. Should I go down to three?

Filled with good food options and in the middle of everything.

Cozy place for relaxing gathering with friends, family

YOU CANNOT BEAT JW MARRIOTT FOR QUALITY, SERVICE AND VALUE FOR MONEY. JWM IS ALWAYS MY HOTEL OF CHOICE.

Service was very fine, the room was clean and comfortable.

Great place to stay with connection with huge shopping mall, restaurants, MTR station and other local transportation outside.

Clean and comfortable. The room service is however not good

Great hotel with great staff. Breakfast is sumptious.

Food quality just average. The restaurant is full of people and noisy during tea time. Not much choices on dishes. Only desserts are slightly above average.

Delicious, most favorite, aquarium, abalone, sea cucumber, unlimited supply

The service provided is not in line with a 5 star hotel. We tried to cancel a reservation (8 nights) about 5 minutes after it was made, and were told we can not cancel. Ok, so far that's understandable.

Secondly, our flight was cancelled due to a typhoon, and we arrived 1 day later (in the early morning next day). Do you think the hotel would have made an effort and agreed to reimburse the cost of the 1st night?

I have not seen this level of penny pinching and lack of flexibility from any hotel, let alone a 5 star hotel, and this says a lot about how they value their customers. We can not recommend Marriott Queensway, there are better options elsewhere.

Dropped in to meet friends and have a couple of cocktails. The JW did not disappoint.