Joliet Area Community Hospice Reviews

Making the decision to go into hospice is daunting. The uncertainty, the worry, and the raw emotion can be a lot to bear for the patient and their family. The amount of choices out there is overwhelming. That being said, we were fortunate to have made the absolute best decision we could have ever hoped for by choosing Joliet Area Community Hospice (JACH).

You have the hardest job in the world being there for families, like ours, in the darkest days they couldn t begin to imagine until they go through them. Having Jen as our nurse was the biggest relief we could have ever asked for. To say she went above and beyond would be an understatement.

To have someone like Jen come into our home to administer care provided significant relief for all of us. We knew every time we picked up the phone that we would be taken care of. She kept her availability open for us, especially in those final days.

Even though we wanted to recognize Jen for all she has done for all of us during this time, our whole family would be remissed if we didn t say how wonderful everyone we interacted with at JACH was. The kindness, dignity, and support we received is beyond what we could have ever asked for.

Losing a loved one is never an easy road, but we can confidently say we have no regrets, especially during those final days and that is thanks in large part to Jen and the rest of the folks at JACH.

You are all doing gods work.

Thank you,

Bob Koch

I visited this place only once, while my grandmother was passing away. After a long battle with cancer and dementia, she spent her final hours here. I can think of no better place for her to spend her final hours, surrounded by family. The facility was well kept, beautiful, and the staff were kind, respectful, and understanding. As nice as the facility and staff were, I hope I don't have to come back any time soon.

I wish I could give 10 stars. The amazing skill, caring, kindness, compassion and promptness is unequalled in any other hospice organization. Thank you for being so wonderful, for being there and making it better for so many in their final difficult days.

Today January 17 is the four year anniversary of my husband Jim s death. I would like to thank Joliet Area Community Hospice for it s compassionate care of Jim. I as well as my family were overwhelmed when the doctors informed us that Jim had a condition that they no longer had a treatment for. Jim s phrenic nerves were paralyzed and there was no cure. At the time of this diagnosis I was the Bereavement Coordinator at Joliet Area Community Hospice and knew immediately I wanted JACH to care for my husband. At the time of the hospice recommendation I was also informed that Jim probably had 5 days to live. Jim lived 3 more months. I believe the excellent care provided Jim was one of the reasons he lived 3 months. My thanks goes out to the doctors, nurses, social workers, chaplains, CNAs and hospice staff who helped Jim to die with dignity and peace. I was the first in my family to use hospice and my family saw first hand the compassion given to not only Jim but our whole family. Quality Patient Care has always been the number one priority of Joliet Area Community Hospice.

I encourage all of you who read Jim s story to share your story of your loved one s death. Remember Joliet Area Community Hospice not only cares for the patient and family during their illness but they also have an excellent Bereavement Team that cares for family members after their loved one s death.
Mary Ann Burns new grandmother of Collin James

Everyone on staff treated my husband and our family wonderfully. They did exactly what they said and went above and beyond!! Thank you a million times is still not enough to express what they did for us!! They helped me and my young kids say goodbye to my husband/their dad knowing he was clean,calm,cared for and without pain. You are angels on this earth and I will NEVER forget how you touched our lives!! May God bless each and everyone on staff as you have truly blessed us!! Don't ever stop what you're doing....you are making a difference in lives you may never know!!

ANN tells family members on the initial meeting, that your loved one can be treated for anything that comes up. Doctors, medication, treatment. I knew that it sounded to good to be true. I did not want hospice, but lamented when Ann seemed to promise that he would be treated. He was gone within 13 days of starting with them. I should have known when the first nurse came, and wouldn't help us with the reading of a blood check for his diabetes machine. When his urine turned orange, and we asked for an antibiotic, they said "that's the body's way of shutting down". that's a stock answer for anything that happens. Such a lie. All of our body's would shut down if not treated. When I said that his throat was very sore, DANA said "if it's something that can be treated with tea and honey! I always knew that hospice has it's place with terminally ill patients. My father was not terminal. Remember, that these hospice companies are business's and they are in the practice of making money, just like all business's. I know that my dad could not stay forever. He was sick, but 13 days?? The part which was the very most painful, was being told one thing regarding treatment, but just the opposite was the truth. As his time was near, there were kind people who came, but I will NEVER go with a hospice company again. Certainly not this one. There are many, so do your homework, and don't believe anything other than their stock philosophy, which is END of life comfort. They somehow can say anyone has 6 months or less to live, even without a terminal diagnosis. Don't we all want to do business with a honest truthful company? This one clearly was not. Outrageous.

My mom was here for just under a week before she passed. We were so grateful for this peaceful place and compassionate staff. Truly helped our family through the painful transition.

I would give them a 0 if I could but you have to give a 1. There care is very lacking these people see this as a job only the people they work for are being neglected the lady left 3 hours ago to get an iv line and still not back unless she was going to China to pick up this is inexcusable.

Thank you for all the help you gave my Mom and my family.
You are all truly great people.

We cannot express how wonderful EVERYONE at this Hospice facility is. We had a loved one make the transition recently and every person there was kind, caring and compassionate. The patient rooms and whole building are very calming and have everything you could need. We are so thankful for how all of us were cared for and plan to look into volunteering at some level.

I was looking at reviews the last couple of months. I saw more negative reviews than are posted now. They are removing bad posts as to not look so bad. This changed my mind, I don't trust places that fix the ratings instead of doing something about the issues. Talk to those people and investigate why they rate it low and correct the issues instead of removing posts would be honest business practice.

We initially had a wonderful experience with Joliet Hospice when we used them to care for my father. Then 8 months into his care they abruptly dropped services for him. NOTHING had changed from the day he was accepted into hospice...nothing...not his terminal cancer diagnosis, not his medication, nothing. However, one day they unilaterally decided that he no longer qualified and dropped him with no care. He was wheelchair bound, needed 24 hour care and could not toilet on his own. The hospital social worker complained saying their decision was unethical, family complained, but they did not care. In my dad s own words I guess I didn t die quickly enough for them . Four months later he did die. Thankfully, after Joliet Hospice cruelly dropped him, Heartland Hospice saw that he still qualified for care and they provided services until his death. Heartland Hospice is where people should be going for treatment.

Thank you for the kindness, care and compassion shown to my friend during the last 3 months. I've never experienced a hospice facility before and I really didnt know what to expect at my first visit. I was pleasantly surprised! this facility is peaceful, calming and comfortable. I cannot say enough good things about the care my friend received while she was here. It takes special people with the gift of compassion to do the type of work you all do at JACH. God bless you all.

These hospice workers: nurses, chaplains, social workers, volunteers, are the best. They are there when you need them. Can't say enough about these guardian angels.

I have never been in a healthcare facility with such a loving and caring staff. The compassion my family received and the tenderness and dignity they showed my mother was beyond words. God bless all of you. You have a gift.

Although we were only here for a short time, the amount of care given to my grandmother LaVonne Sheridan ment more the words could say. Everything happened so suddenly. It has been a struggle. But the staff was amazing with her, my family and my daughters ages 12 and 16 with suddenly losing someone so amazing and special to us.

Helped our family loads, everyone was to the extreme nice, and they treated us even better than the best Made it a comforting environment for our family s difficult occurrence! and we can t thank them enough!

One star is too many. My dad is doing hospice at home. They sent an lazy CNA and an RN that was caught snooping through my hse. They didn't know I had cameras. I called to have them replaced and they called the state elder abuse agency on me. False accusations of abuse and they secretly spoke to my dad without anyone's permission and he has a guardian. The guardian wasn't even notified of this. Of course the case was closed because they didn't find anything. Please stay away from this place. Families already go through enough dealing with their loved one dying. Who needs this? If you need hospice please go elsewhere.

I couldn't imagine a more caring way for my mother in law to spend her final days. I can't say enough good things about the staff, the where not only caring to the patient , but to me and my family as well.The facility was very comfortable as if we where at home or a nice hotel.