John Gibson Auto Sales Review

Thank you Paul you were awesome find out if anyone needs to buy something I will send them to you thank you for your time

We purchased a car from them in July and made sure we had everything in order before driving off the lot. On Friday we woke up to our car no where in sight. 100% sure we made all payments on time and had all the proper paperwork we were sure the car was stolen. Saturday morning we found out in fact John Gibson had come to get the car saying we didn't have proper car insurance even if that's what they allow us to drive off the lot with. We asked them if we get the correct policy would we be able to get car back. Rude collection lady said that we would have to start completely over , even paying another down payment. This place is a rip off .

Great Easy car buying experience. Paul was the best salesman I ever met.

Hi getting a car from John Gibson. Was really great they work with you in everyway the staff is just great so just stop on in for a great deal you will be glad you did I love my car never had a problem

I have Delt with Joseph at John Gibson for over 3 years I have purchased 2 four wheelers a car and now a new truck! This guy is the real deal!! I Would recommend him over anyone I've worked with over the past 20+ years when you walk out of here you will feel like you owe him dinner!!

This was a very unimpressive place no inventory worth looking at.

I highly recommend john Gibson! They got me in the car I wanted for a low monthly payment and made sure I was satisfied before I left! I will for sure use them next time I get a new vehicle

Drove 2 hours for them to try n sell me a four wheeler that had mud and oil standing in the air box then the guy didn t even act like he cared another car-mart selling junk

I have 3 accounts with them. They are super nice easy to deal with.

Paul was a supperrrrr person always great business he basically walked on water for me

After walking around looking on lot for a vehicle for my grandfather who was ready to purchase cash in hand. I went inside to find a sales person. No one spoke to me until I spoke. Afterward it became obvious to me that selling a car was not their priority. I was told by a guy that when he finished his plate of food he would come out to answer any questions. Went down the road and purchased elsewhere all within the hour.
As an African American male I experienced this for the second and last time at john gibson. I promise my family nor I will return.

Good place to get a used car they finance their own automobiles

I had some issues with a past transaction from John Gibson Auto. They did a great job rectifying the situation. I would say it s not about where you start but where you finish. In the end, I am satisfied with the outcome.

Way over priced sales guy was way to plushie very stressful experience

Paul was amazing would definitely refer people to him

I wouldn't purchase a car anywhere else!! Joseph, Chris, and the rest of the gang are awesome!

Best in arkansas if i ever finance a car its going to be with them

I Just want to tell you guys... you have the absolute rudest "customer service" reps in your payment dept. This is the 2nd issue I've had involving reps with your company. We have 2 vehicles financed with you. A few months ago I made the mistake of getting an online acct for our Kia to make the payment to save $6. I paid it and was sent a confirmation email. Apparently, it wasn't a "true confirmation" (your reps words) and caused me to get a late fee. Once I was talked to like an annoyance, I was finally transferred to a man that was apologetic and didn't charge me the late fee. I have never and will never pay an online payment with you again after that confusion. Now, months later, I called today to make my Suburban payment. It is due monthly on the 10th..(yesterday..a SUNDAY). The rep rudely informed me that I had a late fee to pay because there's absolutely no grace period. I informed her yesterday was a Sunday. She told me "I know what yesterday was. We offer online payments so you owe a late fee." Whatever. What's another $12 when you already pay over $1,000 to you every month? It was the attitude of the rep and just the out right rudeness. She apparently put me on hold because after listening to music she came back on stating she spoke to the office manager and I have to pay it because "I know that there's no grace period". WHAT!?! Like I'm trying to weesle out of a fee of $12 because your online system is misleading and your payment office is unavailable on Sundays? I have not paid it. And who cares if I pay it today or Friday? I'd still get a late payment either way. I am in disbelief of this horrific service. Your sales dept is fast and a pleasure to work with. This dept is your company's downfall. When I asked to speak to this so called "office manager" the rep said that "she is in the middle of something important and will have to call me later"... better vocabulary would do this dept justice. We went to you because you sell quality cars to people with bad credit. Myself and my husband have been working on ours and are now in the 700s. We will be going to our bank in hopes to refinance in Jan and will not be back for a vehicle; thanks to them. I would like for someone a bit less rude to contact me. The account is under Justin Talbert. Since you cannot review your business via Facebook, it will be a review on Google. You need to teach manners on customer service.

I ve bought my pickup today and the young man helping me (Cory) was very courteous, polite and professional. I ve purchased several things at John Gibsons and have always found them very helpful to get what I needed

Paul smith is the one to go to. Fast and easy transaction. Very friendly and eager to help.

I just purchased my beautiful American Ironhorse Texas Chopper from John Gibson's Auto for me this is the only place to go to purchase a motorcycle with so many bikes you can do a side-by-side comparison the friendly staff is there to help you with your selection this makes my third purchase from John Gibson and Joseph and sold me all three he is good when I'm ready again I will be back!!

I would give zero stars if i could. Don't ever buy here. I bought two vehicles same day one the motor is going out (I have the paperwork from the Dodge dealership I took it too telling me to get rid of the car) after having less than a month and the other is having problems as well. I have had both vehicles way less than a year. They will NOT fix unless you add on to your loan. I gave them an attemt to fix it now ive been having problems with both lemons since ive bought them . They been reported to the bbb. They have a chop shop they take the vehicles too. Also most of them are messed up on pills. Someone I know there told me that from their own mouth. I bought here because 7 years ago I bought a Chrysler 300 and it was perfect. I don't know what happened to this place. I should know not to trust a company who was RAIDED by the IRS. My car was one of the contracts they had to give up during thay raid.Look it up. (Crooks) Thier vehicles are all lemons. If anyone has problems with their vehicles I have a friend that is a consumer lawyer will take care of it. She told me they have ALOT of cases with this place. They will get you in that vehicle but will screw you completely. Also if you decide to switch insurance companies make sure you get the declaration paper to them. I have the max full coverage on both vehicles and they said they did not receive they fax from my insurance agent which they did on November 9, 2016. My insurance company has documentation. They will reposess your vehicle just like a lady said below me. They will be seeing a couple of my lawyers. They say it is an "as is" company but I promise you something can be done. They just don't care they do this all the time and this is coming from a person from the within the company. The ladies in the office well not all of them are very rude. So there is no talking to them. Very difficult company. I've never done a review but this is had to. The bad reviews on here are very true. I wish I just wouldn't have gave them a benefit of a doubt they would have done me the way they did. Even the mechanic felt sorry for us about the the vehicles. But he just has to do what the crooked Gibsons say. Their Comercials are Bullshit. They have family that works for them and don't even pay them enough and are dragged to the ground and talked down to. Especially one of their top salesmen. Just do your research please. This place needs to get shut down. Update they took my cadillac first because they said they didn't have the declaration for insurance (which they had) then I called Monday to get to get my items out and the woman Julie said I can come get them. When I got there Tuesday they said they wouldn't let me because I went into default with my challenger (only $413) that both vehicles are in default. Which my cadillac wasnt that is why i called the cops. They said when one goes into default the other does too. LOL Crazy it sounds but very true with these asses. JULIE got very rude with me being an smart ass and pointing her finger (which she was testing me bad) lol and said I couldn't and I advised her that it is illegal in the state of arkansas not to give me my items back. But she didn't care and said to have a nice day. So I told her no you have a nice day you will here from my lawyer In 5 seconds. I called my lawyer and with in 5 minutes got my items and my truck! The look on her face was priceless. Then when she told the young lady to go get my vehicle she at yelled her because she was so mad. Lol. I told the poor girl she needs to find a different job. She said she knew and that they have ALOT of lawsuits against them. Don't ever deal with the miserable woman JULIE. She is not right In the head with a power trip. I told her to just go back in sit in her little chair and do her job. You just have to stand up to these people. They have power trips and try to intimidate you, don't let them. I'm doing everything in my power to get something done about my 2010 challenger about the motor going out less than a month having it with less than 70,000m

Very high on stuff but they said they would work with people on the down payment and finance almost anyone

Great place to get a car truck or whatever you re needing

Only thing is haven't had my van fixed even though i've went up there a few times, but other than that decent dealings.

I don't have anything negative to say. The buying process couldn't be any easier. Everyone was very helpful and friendly. I'll definitely use them again and would recommend them to anyone looking to avoid the hassles you get from a dealership.

Lots to choose from but most I looked at are over KBB value

Worst dealership ever I had a 2009 Chevy Silverado didn't drive it much transmission went out only had for 8 months didn't miss any payments just a rip off never again

Bought 3 bikes from them and never had a problem with them good people to work with.

I appreciate Joseph Phillip for working with me. Great customer service, answered all my questions in a timely and professional manner. I would recommend Joseph to any of my friends in the future

I had great customer service here with everyone I came in contact with. Chasity Lacey made my experience great. Highly recommend

This is an excellent place to get a car when you have a low credit rating! They are awesome. Everyone when worked with was friendly and helpful. Their selection is pretty fantastic! The transaction took less than an hour! Our car is even better than expected!

Very disappointed in sales and service was there 30 minutes without even offer of assistance

This place should be called bend over and let them stick it in your butt because that is all they do is screw people over on there stuff

Not a good place these good reviews must be from new people or there friends.i been dealing with them for a year..and I feel stupid for getting anything from them!!!

Shena has been great assisting me with my account. She is very friendly and helpful!

Great place to get taken at, my car I bought lasted 5 minutes after I bought it.

Great place to get a car and they work with you. Misty Means is a very helpful person.

Sincerely,
Charles and Mary Conley

Was an all day experience, but I'm very pleased with my purchase.

Just stopped in to kill some time descent selection employees were not pushy but appeared to be available

Walked around the lot for 30 minutes tried to address a few different people to get help and got ignored. Could barely even pull into the lot everything is so packed in.

Paul was awesome and a lotta help great guy and easy to talk to

I'm looking at web site and they don't show prices.

Love the car. We discovered a few minor things needing to be fix but my salesman set me an appointment to fix them. I m just glad I got my dream car

I spoke with Joseph Phillips several times over the phone about service SUV s that I had seen on the website. He was very kind and courteous and when I came in to purchase my vehicle, he made my buying experience great! I will be recommending other customers

Went to see about their enclosed trailers. Asked the price, they told me eleven seventy five for the 16'. I thought they're crazy. I got to thinking about it and thought maybe I heard it wrong so I went back and asked again. They said ten nine. I said "ten thousand?" They said "yes". I just shook my head and left. I can buy two brand new ones for that.

Cory was a great salesman and was very helpful! Definitely will be back to buy from him!!

Shena was extremely helpful and very nice and professional. My issue was resolved quickly. Thank you!

Just spent over an hour and fifteen minutes on hold waiting for a sales associate to get to me. Was taken off hold numerous times and asked "how may we help you"?, then put back on hold. After the 4th time i finally gave up and hung up. Maybe they don't need the extra business but they won't be recieving mine.

I LOVE John Gibson. I have my dream vehicle, the staff is friendly & helpful. Julie is the absolute B.O.M.B.! I will be purchasing my next vehicle (Spyder) from JG! (Review left by T. Drew)

I have purchased 2 vehicles from JGAS. Both have been reliable, great deals, and awesome. The people that I have had contact with for customer service or help have always been kind and accommodating. Shena, Alli & Julie always treat me great and help with anything I need. Thank you ladies! You are the BEST!

Long time customer, referred over a dozen others. After seeing the changes I saw today. I can no longer spend my money or send my friends. Its a shame that such an amazing place to do business with has become what I saw today. Over priced, unwilling to offer even remotely reasonable terms. I can say unless something changes I have signed my last contract with you. The staff is still friendly. But the terms are hands down the worst I have ever seen. Well beyond unreasonable. Never able to get a call back. Drove 3 hours to check in and went home outright offended.

My experience with John Gibson auto sales was the best experience I have ever had buying anything thank you very much and your staff top notch I highly recommend them for all your needs

Greg was a fine young man that was very helpful and persistent to our needs, he would answer to any and all of our questions that was asked, that he could. In the future I will only shop with Gregory and refer customers to him as well.

Thanks, The Weeks family

Called in 2 werks ago to purchase cadh vehicle for $10k...salesman very excited...would get me to website to look at vehicles or candrive up for "best" deals! No thanks...mist ppl I spoke with about you said to RUNNNNN AND DONT LOOK BACK...THEY ARE RIP OFFS! Sorry but If Im spending that kinda cash I need better reassurance and my home town folk are afraid to do business with you. Just thought you should know why I never responded to your return calls...

This place has THE RUDEST customer service I have ever encountered. I HATE THAT I STARTED TO FINANCE A CAR WITH THEM! Do not go to this place! I called to pay my car note today and was 30 days behind on 1 payment and NOT 30 days past due on the next payment.. A lady in collections told me that I had to pay both car payments PLUS repo fees???!! Mind you, MY CAR HAS NOT BEEN REPOED SO WHY WOULD I HAVE TO PAY over $200.00 in REPO FEES, when I asked this question the lady told me they had been "looking" for my car and couldn't find it, that's why I had to pay these fees and that the fee WAS NOT NEGOTIABLE ... well, they have my recent address and my work address. These are the only two places that I'm at EVERYDAY so my car has not been hiding. I told the woman I would call her back because I didn't feel like I needed to pay repo fees if my car had not been repoed. I was looking for corporate or for a number to call to make sure the info she gave me was accurate. She called in less than 5 mins back saying it was a mistake and I didn't need to pay the repo fees (I knew I didn't have to pay them in the first place because my car was not repoed, I STILL HAVE MY CAR) all in all, I paid my car note up to date and I will never do business with them once the car is paid off. If I would've paid those fees and acted as if what she said made SENSE, this would have been MONEY IN THEIR POCKET AND IM SURE THEY DO THIS TO PEOPLE ALL THE TIME. This is bad business and a complete SCAM. I'm currently looking for someone to speak with about this situation.

I've bought 3 vehicles from John Gibson Auto Sales over the years, and it's always been a great experience with quality choices. I will recommend them everytime.

Paul is an amazing guy. If you are every in need of a car and a friendly person to help you out. Come see Paul.

My friend bought a bike here. $200 down and it's his. We both go to transfer the contract since I'm buying it, the manager wasn't there when we were told, and they require the full purchasing paperwork, which wasn't mentioned before we drove 3 hours and wasn't necessary to buy the thing in the first place. Burnt my parents 20 years ago, then burns me. Can't wait for my kids to grow enough to experience the tradition.

The experience i had at John Gibson was nice. They was very professional, and the sale of the vehicle went smoothly. I would recommend John Gibson to my family and friends.

Starting from the sales person to the entire staff everyone was very kind.

I've must say this is an experience with john Gibson I will never forget..I've been going thru a rough time and thought I could never catch a break until one day I called to make a payment and needed help words of encouragement but not ever did I think I would get that from here specifically from a l lady Ms.Misty M very kind very helpful and on more then one occasion she has been very helpful and encourageing and I just want to say Thank you Thank you publicly your a great and positive asset to the company!! Have a bless day and thank you

We drove 2 hours for a camper. We looked at the one we seen online. It had lots of small issues, including the vent a hood and light above the stove would not work, the awning cover was broke, found out had water damage they had repaired but the floor was coming up where they had attempted to do that. The maintenance guy kept asking us if we were buying it before he would repaid anything. We asked to knock 900 off for the issues - was told they couldn't do that by law. They can only have one price. There is not a fair trade law so we called bullcrap and left. They did not want to sell anything and you could tell by there demeanor. I do not recommend even trying to deal with them.

DO NOT EVER BUY A CAR HERE! VERY DISHONEST AND DECEITFUL PEOPLE

We had been talking with Chris the week prior about buying a motorcycle. I told him we would be down there the following Saturday with the down payment. When we got there there was no place to park. After finally finding a half of a parking spot. We asked an employee at the front door if Chris was available. The employee said "No he's not here" Then said "No just kidding he's right here" Chris had a cigarette in his hand and was smoking right in front of the door. How gross and unprofessional! We finally get taken inside to see the motorcycles & we didn't see the motorcycle I had put an application on. He tells us it sold! I was fuming & so we started looking at the other ones. After, being almost 45 minutes Chris finally comes up to us and tells us "Oh the the one you was interested in isn't sold we sent it off to have it repaired." We live in Conway & drove down to Hot Springs for absolutely no reason at all. He knew how far we were driving and could have called me prior to us driving down there. This place is absolutely a place I would NEVER EVER recommend to anyone! Horrible customer service & horrible communication. He smoked 4 cigarettes while we were waiting the 45 minutes. Do not waste your time!

I purchased my first-ever luxury vehicle from JGAS & I must say, the entire process was quick & stress free!!!! I believe it was Paul who assisted me & he was there from the beginning to end. I picked out what I wanted & he gave me my keys at the end (after the process of course...lol)!!!! Superb customer service & client friendly!!!! I would definitely refer their services to anyone looking to purchase a very nice & reliable vehicle!!! John Gibson...YOU GUYS ROCK!!!! Thank you!!!!

Poor service. Every time you call they act like they don't want your business. I'm from Trumann Arkansas. I called and asked for pictures of a few 4 wheelers and side x sides before I made the 4 hour haul up there and wouldn't even send pictures! Won't do any business with them!

Me an my husband were in search of an SUV so we decided to pay them a visit...Our initial greeting was asking us to move our vehicle... very rudely ...Then we walked around the lot for almost an hour an not one person asked if we needed any help...we also browsed the cars ...after my husband said maybe if i go inside an look at the motorcycles someone will see if we need help..well nope it wasnt until we were walking to our car did someone ask if we found what we were looking for my husband's response was yes but we will take our business somewhere else. Terrible experience.. Their CUSTOMER SERVICE SKILLS ARE THE FACE OF THE COMPANY...VERY POOR

Sale a car(2015 charger) and know the tail lights need to be replaced. Take all day to fill out paperwork

Don't know how they got a 4 out of 5. I wasn't impressed. I walked through the show room. One employee sales guy sitting there playing on his phone. Walked through the main office. No one greeted me. I really wasn't sure exactly who was employees except for the girls behind the computer desks. Which none of them said welcome.
I know I won't be going back.
Good luck to whoever gets anything out of them. I'd heard this before from someone else. So I found out for myself.

Paul was awesome. Highly recommend shopping here for good deals.

Joseph always is prompt and always receive good service

Paul Smith at John Gibson is amazing. I promise he got me in and out really quick. Me getting the insurance was the longest part. I will be back down there to get something else soon and I m going straight to Paul. Thank you again.

RUDE STAFF AND COMPLETELY UNPROFESSIONAL! THEY WILL LIE TO YOU!!! I DO NOT RECOMMEND THIS PLACE!!