John Gibson Auto Sales Review

Everyone there was great very helpful and willing to work with me to get me where I wanted and on the bike I wanted. Would definitely recommend to all my friends

The initial purchase went smooth without any problems. It what happened the weeks to follow that was troublesome to us. They were having an issue with insurance verification & left voicemail. Tried to call 5 times & unable to get through to insurance department. Finally talked with someone that gave me email address to person that called to allow me to send info. Almost a week later received notice of insurance issue & car being at risk for repo. Called to follow up since I knew I had emailed info to find out that my email was still sitting in the email of J. Neal & no one had looked at it per D. Buffington. Was informed that some changes needed to be made to policy to support purchase requirements. This was on a Friday afternoon. Monday completed these changes & emailed to D. Buffington. Received a call from M. Means, insurance manager. Returned call & she answered the phone. Once I had stated my name & that I was returning call, she rudely stated I called both of you. Meaning me & my husband. My husband called almost 2 weeks ago to get purchase paperwork mailed to us & was told it would be in mail within the next day. He was informed after receiving a letter for us to pick up or have mailed that with us being local they don t mail & he would have to pick it up. He was informed that there were no notes in the computer to reflect this. So the concern is if you are going to have such strict requirements to risk repo then everyone needs to be doing their part & communicating in the office which was not happening with these 2 situations. Office staff needs to reflect more respect & better customer services. There is never an ok time to be rude & disrepectful.

Everyone who has been screwed over by this place, call the business bureau! This place is a joke , the original owner went to prison for ebzeelment , tells you a lot by that place . They will sell you cars that do not have titles , they sale cars that are not safe to operate on the road . They have 10 lawsuits pending against them . They really need to get straightening out!!!!

Josh Portugal sold us the 2007 lexus Ls460 and we are loving it and we will be back for another one. When we go look again.

Worst experience with John Gibson and Paul as the sale guy didn t help find the car or didn t help with telling us anything about em. Just a bunch of ripoffs at John Gibson in hot springs. I wouldn t recommend them to nobody!

Laughably bad service (if wanting to purchase a motorcycle )...

Paul Brenner is a Great sales person! Awesome personality. He got me into a nice vehicle. I ll recommend anyone to him! Good job Paul, I love my car!!

After a very upsetting experience we were contacted by management. They went above and beyond to make it right. We are very pleased with the end results and the care that was taken to turn our experience around. Thank you for making sure my husband is getting the truck he wants!!

This place is a rip off, they prey on people with little to no credit. They're like sharks with blood in the water at tax season. They will tell you anything on the phone to get you to come to them to only be told a different story. Their cars are garbage, high milage that are bought at auction by the trailer load. Save yourself the trouble and buy from a reputable dealer and stay away from this 2 bit group of legal thieves. Over half of the 5 star reviews are put up by employees as "Google user"

Joe helped us get in a nice 2016 Ford Escape! We have terrible credit from both of us being divorced so it's hard to find a good dependable car until we found John Gibson! Super nice people and great selection!! These guys rock!

Purchased 4 vehicles from them, all have been great used cars.

Great selection and wonderful service!!They have the best used car, truck, boat, atv, and motorcycle selection at good prices. Also they are good at working with your financial situation to help you get the best rate!! Would recommend them to anyone!!

We were in there about a week ago looking at motorcycles. Topher was very helpful and knowledgeable and answered every question we had to ask. Such a great help

worst company I have ever dealt with they are heartless and uncompassionate my father in law bought a camper from them the thing leaks like a waterfall and during this covid crisis he was laid off they REFUSED to help him out in the slightest they said they would and then changed what they said completely I will never do any business with them again this is my father in laws home

I think the intrest is too high however today i spoke with Sheena and I give her 5 stars! She was friendly and accommodating. I appreciate that. Noone wants to have to make payment arrangements but you really don't want to do it with a rude office assistant.

This place has great customer service and staff!! We always call and ask for Corie Condon because she is always so helpful with all of our needs and questions! Glad I used this place to purchase a vehicle when I was in need!!!

Most pleasant experience buying a car.....Better interest rate than I found anywhere else...Greg was fabulous..patient. Answered all. questions. Greg reviewed everything with us... He was the BEST! Ill always go back there

So we bought a car from here two years ago. You always have the fear that you will get a lemon when going to a used car dealership. This SUV has been a dream to drive around and has had no issues that aren't normal for it's age and mileage.

But today they earned the 5 stars. Before I was just a satisfied customer. Now I am a solid and convinced customer. The transmission on our SUV started going out last Sunday. We have been struggling to finance this unexpected cost and had run out of options. Finally I called JG just to see if we might be able to trade it in and just take the hit of the negative equity.

Their salesmen sent me to a service man who charges HALF of what a normal transmission shop would charge (this is not due to cheap materials but due to the amount of work that is done with the dealership, which gives them the ability to charge lower rates), and they tacked this additional charge onto my car payment. They will even send a truck and come and pick it up!

I am so pleased and will definitely be doing business with them whenever we need a new vehicle!

Will never do business with gibson again. Although i loved my salesman but they tried to pocket the deductible from insurance and the lady dawn answer the phone from my salesman and she had the nerve to talk about my husband. They are a rip off and they price gouge. They wont even come down off the bikes that they leave out in the rain. Will never do business again with them Needless to say my husband got a awesome bike now and not from john gibbson. Note to women in the office stop talking about your customers and Because of this I will not refer anyone to gibbsons nor will I ever do business there again.let the men do the sales you just sit there and hand out the paperwork and take the money

Greg did great. ( Paul sucks because he said he would be here and he is not here. I have him a chance and he let me down. Greg saved the day and got me my first bike for under what I expected to spend. Give him more money.

The salesman Paul was very knowledgeable and helpful. Friendly atmosphere and good selection.

For any questions you have about the purchase of a vehicle, someone is always available to provide the right answers

High on monthly payment it take them long time to get vehicles ready. Also they won't help you make the payment where u can't afford them.also the salesman are so bad they said they will call you back if they get a vehicle you want inn. They never call you back they can't keep the promises.

Bought my RZR from here. And I ll be honest the experience was great on Facebook until I got there dealing with the salesman I did. Not everyone else s fault he lied to me about some stuff to the point where they were gonna come repo my rig! But they understood when I explained to them what the salesman told me at the time of purchase and they made it right. Above and beyond actually. Shena is very helpful and so are the owners. Great people. Great rig. Just an unfortunate event with the salesman. But I would definitely recommend these guys! They have it all and it s a seamless buying process.

Friendly helpful environment and people who are willing to help.

Worked with Mrs. Williams and she was very helpful. In the past when I have called all I received was pressure and a lack of understanding. Today was different; she was empathetic and gave me directions in black and white. Her service renewed my opinion of this dealership. Good work.

i had a great experience purchasing my car, my salesman was josh and he was extremely nice, helpful and fast! it was quick and easy and no hassle at all. if you are looking for a place to purchase a car, this is the place to go!

Was immediately approached by Paul with a smile and friendly welcoming. He was quick to answer questions I had. He made sure I found a great deal, a great vehicle, and a great car buying experience. I would highly recommend that you go see Paul if you're considering buying a new vehicle!

This place is trash. They repossessed my vehicle for no insurance so I had my insurance agency fax over my insurance status and they still won t let me get the car.

The Best Experience Buying a car was With Paul..
After months of trying and not succeeding..He made sure I got the car I wanted..
Highly Recommend John Gibson's auto sales..

Great service. Paul was more than helpful and took good care of me.

Johnboy was a great help whem i visited he was very knowlegeable as a mechinic and helped me with my problem i would recommend when you go into john gibson and you have a problem to find him

Come see Paul..he was great, told him what I wanted and boom in and off the lot in my 2018 challenger in 30-45 mins!

Yes my name is Lawrence Taylor and I just want to say that I was satisfied with the performance of Whitney for helping me get my car note situation. I must say she have been the best help.

Staff is great. They are willing to work with you when have a problem.

Greg was awesome I'll definitely do business there again

Great selection of vehicles & ATV's. Customer service is good although busy. Every vehicle purchased from there has exceeded my expectations seeing how not 1 single vehicle has encountered any problems (knock on wood, lol). This even surprised me since they are sold 'as is' just like any other used car dealership. For the record, I've bought 6 vehicles from John Gibson over the course of past 18 years, so its safe to say this establishment has honest & good people that don't want to see anyone have a bad experience with any of their vehicles or ATVs. Keep up the 35+ years of great and successful work & shake all the haters off that are on here b/c at the end of the day, y'all are giving people like me a fair chance to get approved to then drive off in reliable vehicle while helping out our credit along the way as long. All you have to do people is hold our end of the bargain by paying on time as any other bill & keeping the insurance up to date on your ride so everyone is safe!

As for the customer service it is awesome fast and easy but the reason i gave three stars is bc since I ve got my suv I ve had nothing but issues with it and i just got it in August of this year first i had air conditioner issues within the first thirty days so it waS worked on several times during that month they finally fixed it and now that I m driving it all the time it s now idling hard so i call the dealership they are willing to fix it but i have to have it picked up and then keep it for a while my husband works on the road so he has our other vehicle which leaves me stranded with 5 kids and one that is a newborn And i live 20mins from town and have appointments for my kids and now i can t pick my kids up from school it s frustrating that i haven t even been able to drive this truck for a whole month without something going wrong oh yea and now the a/c is now blowing hot air just seems like one thing after another and I m stressed out hoping i don t get stranded on the side of the road the vehicles need to be looked at better before they are sold bc this is my only transportation and i still have to pay car payments even though i haven t even got to drive it consistently. Also the entertainment TVs in the back a main reason we chose this vehicle is not and has not worked at all i know it say as is no warranty but this is a lot of things wrong within a month in a half i just want to be able to get from point a to point b with out worrying all the time

Just called this place. A older gentlemen answered and literally interrupted me twice. And didn t answer 2 questions I had. So I hung up on him. Sad.

Payment department very understanding and concerned too help customers keep their purchade and accoint aqcuaredly updated with ones siutuation.

After going to several dealerships and being turned down we arrived at John Gibson. Paul Smith and Mr. Chris made sure we got in something that day. Their customer service is TOP notch. The way they put you at ease is just an added bonus. Also while we were there they took care of our kiddos extremely well with colors and coloring books! We will not do business anywhere else! Thanks guys!

They are extremely helpful, and affordable. Chris Gibson had me in and out with a great car at a great price.

I just wanted a quote on a vehicle but the way they treated me prior to getting a quote, I felt I was getting on their nerves. I will just look somewhere else. No one deserves to be treated that way. Remember, it takes 7 seconds to make a first impression and this one sucked at 3.

Chris Gibson "The Man" has done it again! I've read so many reviews on here and I am here to tell you that negative reviews come from those who want something for nothing. You got the cash they have the ride you want simple.... Ive purchased not 1 not 2 but 3 vehicles from here and would not do business with any other car lot in town. Chris Gibson '"The Man" will make sure you are happy with your ride and drive off in a car truck suv 4wheeler side by side motorcycle whatever your heart desires. Don't waist your time and money going anywhere else. AlSO I DO NOT WORK HERE NOR AM A PAID SPOKESPERSON! Just a happy 3rd time customer.

I must say that I will continue to do business here. I will say that if you ever call and Misty happens to answer the phone you must tell her that your going to get some milk and cookies from downstairs lol. On a serious note the staff has always made sure that whatever issue or concern I had it was taken care of! I will highly recommend anyone that in the market for a vehicle this is the place to come!

We are so pleased with John Gibson auto sales! WHY buy any where else, and go thru the stress and haggling... that you won't have here?? I promise it's the best experience you'll have buying a new/used automobile We can't wait to get this amazing 4 runner paid off and get on a HARLEY! They understand, and will work with you, and treat you like family Paul helped put us in the vehicle we needed and wanted fast service and a friendly guy! Miss Sandy that woman is a Angel pure heart and so kind,. A wonderful and very understanding n helpful woman! I think she deserves a raise and a huge hug Misty in the insurance dept has a kind heart, very patient but tough enough to get you thru what needs done! A strong asset to Gibson! we think a lot of her and EVERYONE at John Gibson!

Very cool place, easygoing helpful staff, decent prices, and big selection. When you go ask for Joseph great guy and easy to work with...

This is awesome place to purchase a vehicle thank you whitney for your help I'm enjoying my Chevy Cruze

They take your money and make a whole lot of promises. At the end of the day you are stuck with a bad deal...

Great place...great people..will take good care of you..

I can't get any body to talk to me i filled out credit app on lime 7 days ago and nobody has called back and i have called 3 times today the lady hung up on me and twice went to a voice mail and still no answer

Greg is a great Salesman. He made my first time car buying process a sucess, fast, & easy...

I have been a customer in the past. The vehicles that we purchased are still running soundly to this day. Would purchase again.

Paul is AWESOME!!! So very helpful and thorough through the whole process!! No matter your vehicle needs, go see Paul, he ll take care of you!!

Everyone was so nice what a pleasant car buying experience

Great customer service, quick and friendly. Got in and out within the hour!

Let me just start off by saying I never forget good or bad service and this place is one of those unforgettable experiences, the good kind. Christopher Gibson went above and beyond what I could have ever imagined in getting me into the ride I wanted not what they meaning every other dealership wanted me to be in. He was at attentive and quick to respond to any of my questions. The deal was easy and hassle free. This will be a forever home for all my car buying needs!

Christopher Pierce

Thank God for Chris Gibson he made it all happen for me and he is a great sales person. Chris also has a great personality, again I am graceful for Chris Gibson!!!!!

John Gibson Auto Sales was extremely helpful. My sales rep, Josh Portugal, was awesome!! He answered every question that i asked. When he didn t know the answer, he went to find out. Good credit or Bad credit didn t matter. They can get you financed for the car that you want!

Mr. Phillips was awesome! Will always make my purchases from you! Thank you!

This was the best truck buying experience that my wife and i had here at John Gibson nothing like other places that we been to and we do recommend this place to anybody and ask for PAUL THIS GUY IS AWESOME thank you mister paul.

Roughly 8 grand starting out for a beat up 14 Polaris Sportsman. That's not adding tax. For that amount, I can get a new one.

They always have what I'm looking for and they are always willing to work with you as long as you don't try to get over on them.

I was on the car lot for 30 minutes and no one never asked me if I needed help finally I ask a gentleman for help on price of a four-wheeler he told me a price and instantly walked off very rude

I had no problem getting in a vehicle regardless of any other rude comments on here, i can honestly say my experience with john gibson was AWESOME! our salesman JOSEPH was a big help and got us in a car quickly, THANK YOU!!!

ASK FOR PAUL PAUL IS THE MAN CBR 1000 DREAM BIKE FOR LESS THAN 850 DOWN BEST SERVICE I HAVE EVER HAD IN AND OUT LESS THAN AN HOUR WITH THE MY DREAM BIKE PAUL THANK YOU SO MUCH!!

Said to call before we came got here and they didn't have the paperwork ready like they said on the phone and everyone here walks around like zombies if they had a minus negative that's what I would give them

EDIT:

I have to update. Sydney (the owner's daughter) got involved after seeing the review. She was very apologetic and promised to resolve the issue. She and Chris both worked very hard to complete what was promised.

I have bought a couple of cars from John Gibson in the past with no problem. This past February, I purchased a camper. During the purchase, we asked about new mattresses (there are 3) and the salesman told us he would get three new mattresses for us.
Not in the contract(my mistake) just a gentleman's handshake. When the camper was delivered, I discovered that a roof vent over one of the mattresses was missing and it had been raining through to the mattress. There is black mold on the mattress as well as the wooden bed frame. I texted our salesman to let him know about the missing vent cover and ask about the mattresses that were promised. The salesman said he would have a vent cover shipped to me (received in 3-4 days), but wasn't sure about the mattresses. So I have a moldy mattress. I have been working with someone else on that one because the salesman said mattresses was not going to happen. Again, just a gentleman's promise, but now I believe it was just to get us to sign. While testing everything after it was delivered, I discovered the electric water heater's control board was out and couldn't get any hot water. I let them know, but said I would pay for the part ($150) and make the repair if they would just replace the moldy mattress. Someone I have been working with, not sure of his name, found a replacement mattress,, but his supervisor said shipping was too much. Two month's later no mattress. On our first trip with it, I found that the black water tank was full (and everything was dry inside the tank). I had to clean the tank at the campsite.

Love the camper, but just wish someone would followup with promises that have been made. Probably my last visit.

Chris was a awesome sales person today he took great care of me and my wife will be back to trade my wife s car soon

Awesome used cars and the salesman are very helpful and friendly.

Awesome service. Great selection of cars, very pleased!

You can purchase cars, trucks, suv's, side by sides, 4-wheelers. Always a variety of units to choose from! Speaking to the salesmen could get you in the right one. The business office and call center try very hard to help manage your account after the sale. Calling in or coming by can help get you the information you need to make an educated purchase (and will help build credit score if done right). This team tries hard to ensure your purchase and future transactions go smoothly. You never know unless you call!!

Extremely rude A one word response (NO) is what i got answering questions from a possible buyer is what they are there for not hanging up on them

What can I say. Not very customer friendly. All about the dollar.

Ari is awesome..great customer service
Paul wonderful salesman

Paul Brenner was a great help and I had a great experience.

Update well I did call and asked for you and spoke to a lady she acted like I could not speak to you so. If that is the way it s going to be I understand I did not put my full income on the application as I don t like to have it posted all over the place but I see you don t won t my business. So thank you for making this the worst deer season ever

Put in an application and have not heard anything from them tried to call and they keep putting me on hold

DO NOT I REPEAT DO BUY FROM JOHN GIBSON! THEY ONLY WANT YOUR MONEY!! THEY DO NOT CARE IF THE CAR/TRUCK/BOAT/RV/MOTORCYCLE DOES NOT WORK! ALL THEY WANT IS YOUR MONEY!! AND JOHN GIBSON SHOULD BE SHAMED!! I PROMISE U WILL THANK ME LATER!! AND IM STILL STUCK W A BROKEN VEHICLE THAT I WILL CONTINUE TO PAY FOR UNTIL IT BREAKS DOWN AND THEY CAN COME GET!!! ITS SAD! YOU WILL MESS YOUR CREDIT UP WORSE WITH JOHN GIBSON!! GO TO CARMART/ JD BY RYDER GIVES LIFETIME OIL CHANGES AND SO DO LANDERS W FREE CAR WASHES!! JOHN GIBSON HAS BEEN THE WORSE MISTAKE OF MY LIFE!! THEY ARE HELL!!!

Whitney at John Gibsons auto sales has been so helpful walking me through every step of the process, very friendly, very understanding!! Such a great experience!!!

Crooks sold me a boat that wasn t water ready. Highly disappointed because prior I mentioned that I ve been screwed once before. I guess I should ve figured since they wouldn t let me test drive it.