Adrianna Trotter

Review of John Gibson Auto Sales

The initial purchase went smooth without any probl...

The initial purchase went smooth without any problems. It what happened the weeks to follow that was troublesome to us. They were having an issue with insurance verification & left voicemail. Tried to call 5 times & unable to get through to insurance department. Finally talked with someone that gave me email address to person that called to allow me to send info. Almost a week later received notice of insurance issue & car being at risk for repo. Called to follow up since I knew I had emailed info to find out that my email was still sitting in the email of J. Neal & no one had looked at it per D. Buffington. Was informed that some changes needed to be made to policy to support purchase requirements. This was on a Friday afternoon. Monday completed these changes & emailed to D. Buffington. Received a call from M. Means, insurance manager. Returned call & she answered the phone. Once I had stated my name & that I was returning call, she rudely stated I called both of you. Meaning me & my husband. My husband called almost 2 weeks ago to get purchase paperwork mailed to us & was told it would be in mail within the next day. He was informed after receiving a letter for us to pick up or have mailed that with us being local they don t mail & he would have to pick it up. He was informed that there were no notes in the computer to reflect this. So the concern is if you are going to have such strict requirements to risk repo then everyone needs to be doing their part & communicating in the office which was not happening with these 2 situations. Office staff needs to reflect more respect & better customer services. There is never an ok time to be rude & disrepectful.