John Eagle Honda Houston Reviews

Mike Ma at express service is the best. Highly recommended

First time financing a car. I shopped around at many places. Zane was the best salesman I worked with. Everyone was professional. I went back to get my license plates and I was impressed at the customer service from the whole team, even the service department who offered a free car wash because my car was dirty. So far no complaints and I'm happy!

I had great service with Tony Chiu. This is why I bought my car at John Eagle and continue to have service here.

Very good customer service.....I did good business with....fast. ....Good product
Honest staff. Thanks to Christian and
Manuel(financial)

The service is very good and there is not much waiting.

Our service rep Roger is awesome....very helpful and took care of us! Great customer perks with free manicures on Wednesdays, coffee, chargers and kid play area! Will be back with Roger if needed!

After struggling with difficult salesmen at several dealerships, finding Clayton Hurst at John Eagle Honda was so refreshing! My expectations where exceeded by the high quality personalized customer service throughout the entire process! I literally could ask Clayton about anything & he would reply promptly (and patiently because I have a ton of questions!) or find me someone who could help. Moreover, I never felt pressured into buying. In fact, because of this exceptional experience I couldn't wait to buy from JEH! I am now to proud owner of a gorgeous CV-R! Thank you Clayton and JEH - I'll be coming back in the future and I'll know who to ask for!

I bought my second civic from John Eagle yesterday. Overall great service from the staff. I recommend asking for Ali he is a fun person to work with and is willing to go the extra mile for you. Finance guy Daniel was also great very professional.

I bought my 2015 Honda Accord at John Eagle Honda with Max who is a great Salesman. I came in last week I came in to buy 2017 Accord and everything went just a smooth and fast as my first deal. Not stress or pressure at all and I love that I can get a my beautiful new car washed as often as I want. The Finance department was able to get me some options which suite my personal needs. George is pretty awesome. I highly recommend anyone looking to buy/lease a Honda Automobile from this dealership as they will go the extra mile to get you approved. Thx. Jose A. Venancio of Cypress, TX

Had a great experience buying a used Honda Civic from Abel, car was ready for a test drive as soon as I pulled up. Abel knew a lot about the car and we were able to work out a deal. Will be coming back to Abel and John Eagle Honda for future auto purchases

Mike Ma always does a wonderful job taking care of me.

This service department is one of a kind. They go above and beyond to help make things right. I have never encountered any issues with scheduling or repairs. Try them and see for yourself.

GREAT EXPERIENCE!!! I'VE LOOKED AT MANY DEALIERSHIPS IN THE AREA AND JOHN EAGLE IS THE BEST. THE SALESPEOPLE ARE NICE, THE SHOWROOMS ARE CLEAN, AND THE PRICES ARE GREAT. THAT'S ALL I NEED WHEN I'M LOOKING FOR A CARS, SO THIS WILL BE MY PLACE TO GO IN THE FUTURE!!!

The staff is extremely aggressive. I told multiple people I was not interested but they continue to call, message, and email me. Be prepared!

We had a wonderful experience at John Eagle Honda purchasing our new 2017 Accord EX-L from the salesman, Zane, to the Asst Finance Director, Daniel, to the Manager, Nick. They made us feel very comfortable and appreciated.

Great buying experience! This was our first Honda purchase but I don't expect it will be our last. :) Our salesperson, Sekou Sininta, knew every detail about the CR-V and the differences in trim levels. My husband was looking at the Ridgeline truck while we were waiting and Sekou seemed just as knowledgeable about that vehicle as well. The general sales manager, Greg Cypher, made our purchase progress very quickly. Sekou and Greg were also knowledgeable and informative about the Honda brand and the benefits of purchasing from John Eagle. Thanks.

Great Customer Service. I came to Houston last year and explored which Honda dealership had the best reputation (I own a CR-V): John Eagle came up on top so I tried. Been back now 3 times for regular service and one repair: I highly recommend them.

Very Friendly n Acknowledgeble Staff n Supervisor..Jesse Larin..ThankYou

Great service, excellent people. I hope the CRV was better. Battery dead for 21 month old car. Shocking for Honda performance.

I Would not recommend coming here, i was speaking with a manager named Francisco and he was being very rude to me for no reason and told me to leave the store. I wasn't being rude to him or causing trouble, but I had to leave.

Worked with Zane Pruett at John Eagle Honda and got a great deal, there was a slight problem on our end but they worked with us and Zane even came in on a Sunday to hand over the keys for the car and made sure everything was okay! Great guy! The car was perfect, the people were great. I recommend you look for him if you want a great, smooth experience buying a car.

We had good experience with John Eagle in the past and decided to start our search for a new car here. We did make it known that we were shopping around and were gonna go with the best deal possible. The sales guy was nice but when the finance guy came out he seemed annoyed by the fact we needed a day before we made a decision. Irritated by our unwillingness to budge and purchase in the moment, he snatched the paper with the financing information from our hands. That was completely unnecessary and rude to say the least. We will not be returning.

Abel Sixtos did an amazing job with helping me find the right vehicle for my needs. Very friendly and easy to work with and he went the extra mile to make sure I got what I needed. Highly recommend him

Wonderful service, and service advisor. My son's car has over 200k, yet they work on the car like its brand new. So far all my experiences with then has been extremely positive.

For my first car buying experience, I could not have made a better choice of places to go. Clayton made the process so simple and worry free. He thoroughly went over my paperwork with me and made sure I had no questions. I will definitely be referring anyone to this location!

It s ok just normal dealer. Have to wait bit longer always so busy

I bought Accord in 2015. I recently called Finance department and talked to Mr. Darrell and some other person multiple times to get a copy of GAP insurance contract I purchased from them. They did not sent me a copy of the contract nor called me to follow up on my request. Today I again called and spoke to some one who asked me to talk to Honda Finance to get the copy as John Eagle don't keep the contract after 2 years.

Absolutely fantastic staff at John Eagle Honda. Always full of positive suggestions and quick responses. Great experience with these folks

Went to pick up the number plates. Great prompt service!

Abel and Hamilton are very knowledgable and friendly. Great experience! I recomened Abel for your salesman and Hamilton for your finances

Erica was nice and thoroughly explained the services I received.

I'm not quite certain where John Eagle finds their employees. but they've got the cream of the crop! I have had such good luck running into people who seem to genuinely care about their job and helping people out. I've spoken about Jamal once before (he's still awesome), but today is about Luis Garcia in the service department. He explained to me everything that needed to be done to my vehicle today, and what may need to occur in the future! He was super pleasant, easy to talk to, and clearly knowledgeable about EVERYTHING!!! I've moved to Dallas since purchasing my car, but I came back just to get awesome customer like I received today with Luis! Thanks a million! See you in the future!

Prices in repairs very unreasonable. I would recommend sticking with your original repairmen

Went in and had a great experience with our sales man until we started negotiations the sales manager had a rude tone towards my dad who was the one trying to buy a vehicle

This is my best dealership experience so far. After a pretty bad experience buying my first car, I was treading carefully. From the first step in the door to weeks after purchase, I m getting stellar customer service here. Evans A. and JT are the two that have handled my purchase and trade-in. Both have been extremely helpful with Evans being very friendly and active in helping me out. After a few days, I noticed a small lining was pushed in to the side of the car and I didn t know whether I had a chance at getting it fixed since I had been driving the car for a few days. From the very first call, JT wanted me to bring it in and assured me that I was covered. When I showed up, Evans saw me loitering around looking for JT, he immediately approached me and took me to the service department to get it fixed. Within ten minutes, everything was perfectly fixed and I was going to drive off. At that time, Evans told me to wait so he could get my car washed and cleaned. After a few more minutes, I m writing this review.

That s a long story. So, TL;DR: buy at John eagle not just for great prices but most importantly for peace of mind and awesome customer service.

My husband and I bought our 1st brand new car from this dealership. They have won us as a customer for life. We worked with Sekou Sininta (salesman) and George (finance manager). The best experience. They helped our family more than they could ever know. I look forward to doing business here in the future.

Brought our Honda Accord to the dealership for blinking engine check and vibration during driving. The car stayed for several days and upon pick up, i payed 1700$. However, I noticed a loud clanking sound on the engine which I did not hear when we first brought the car there to be fixed. The Supervisor understood our concern and the loud clanking sound was fixed. The sound disappear. We appreciate it!

We drove the car home and the engine check light appeared again. Went back to the dealership for the engine check light on and the light was reset. After few days, engine vibration starts again and engine light is on again and blinking.

The point on this issue was we felt that the main problem on the car was not fixed. It is still vibrating and engine check light turns on when car engine is on. The problem is still there! My car end up in the garage till now..I'm tired and frustrated to go back to the John Eagle dealer shop to start explaining again the problem.

We purchased our Honda Pilot Elite in San Marcos but will have it serviced at John Eagle. Anthony was extremely welcoming as our service advisor. We just had our 1st scheduled oil change and everything went well.

Honestly, the worst car buying experience I have ever had. The actual signing of the paper was a struggle. Getting the information so I could have my credit union set up payment was a struggle. I had to drive back at 8pm at night to get the information I needed because no one would answer the phone or return the call the entire day. Picking up my car took me over FOUR HOURS when I called them ahead of time and told them what time I would be there. I purchased a Certified Pre-Owned vehicle from them EIGHT MONTHS ago and have had to take it to service FOUR times for once thing or another. What I will say is their SERVICE department and everyone I have encountered has legitimately been the best I've ever dealt with. If were to ever PURCHASE another Honda it would not be from this dealership BUT I would still come see their service team. Especially Quick Service! The manager over there is beyond friendly, kind and helpful.

The Service staff at John Eagle are great! My personal rep, Allyne McBride, was friendly, helpful and informative all the way through the process. It is very refreshing to have good communication and excellent service. Thanks Allyne!!

I had a horrible experience here and highly suggest buying else where. During a PANDEMIC they scammed me out of my down payment, employee's were disruptive during the contract signing and did not receive the deal agreed upon!

I purchased my very first Honda on October 17, 2016. Given my experience, it shall not be my last. The fellow whom helped me was Zane Pruett ("Zane"). Now, I have visited many dealerships, and I have purchased many vehicles. I would say, based upon my experiences, Zane is one of the kindest and considerate individuals you may meet in your next car-buying experience. Stating it succinctly, researching Honda brought me to the dealership's doors, but it was Zane whom held them open for me. He facilitated the transaction evoking throughout the process a sense of knowledge, understanding, and calm demeanor that made the entire car-buying experience, well, enjoyable. The experience is rather rare. My encouragement, then, to individuals reading this review and in the market for transportation: visit John Eagle Honda and request Zane Pruett.

We acquired a new Pilot from John Eagle Honda recently and our experience with the process was fantastic! Every person we encountered from John Eagle Honda was friendly and very helpful. Our salesman, Ali, was very knowledgeable about the car we picked, and he explained all its awesome features to us. He introduced us to a contact at the Service Department for future servicing and he gave us a tour of the repair facility. We also financed the car through Honda and that part of the experience went very quickly and smoothly. Our experience at this dealership has always been first rate, and we highly recommend John Eagle Honda.

My sister in Christina bought a very nice used vehicle here. Gary took care of us during the buying process. About 2 weeks after she bought the car she realized that the air conditioner was not blowing cold air. Gary had called her to see how everything was going with the vehicle. She told him her concerns about the AC and he immediately advices her to bring the vehicle in and ask for Erika in the service department. She was wonderful!, Also the department manager was great. Erika is very knowledgeable and pleasant, put us in a 2019 loaner because it was going to take long to find out what was wrong. Kudos to John Eagle Honda and his great personnel.

I had the most perfect experience. I spoke with Able Sixtos over the phone and told him what I was looking for and he had it waiting outside when I got there. He listen to what I wanted and not what he thought would be for me. He was patient and went over everything in detail. He answered all my questions with no hesitation. That was the easiest car buying experience that I have ever had. I didn t sit for hours and hours. He completed my paperwork and had me in finance quickly. If you need a good salesman contact Abel Sixtos.

Thank you John Eagle

Service is awesome all the way around, every one made sure we were taken care of, thank you guys!!!! Ask for bijan he'll make it a really fun ride!!!!!

My recent visit with John Eagle Honda was horrifying. I came in for an airbag recall on my 2010 Honda Accord. Roger Hickey was the service advisor I was given. Erica Mejia helped check me in.

After waiting 1 hour and 15 minutes for the service to be done, I look at the paperwork given to me, and I notice that it did not match my car or my name. Everything was incorrect. Even though the paper mentioned that it was last inspected by Roger Hickey. Turns out, the incorrect recall was also done to my car. I will need to wait again so they can undo the incorrect recall and apply the correct recall.

Roger and Erica acted like this was something that happens all the time. Roger mentioned that he will fill my tank with gas and then chuckles. They brushed the issue off as if it were no big deal. This visit has made me lose all trust in John Eagle Honda of Houston.

I spoke to the service director Shawn Smith but this issue didn t seem to affect him either.

Questions running through my mind:
-How many hands did this incorrect paperwork go through?
-Why didn t anyone catch the mistake?
-Why didn t the service technician check the paperwork to see if the VIN number matched up before blindly working on the car?
-What if this issue was never caught by me?
-What if this was a bigger issue and my car malfunctioned?

I had a great experience with them. Really attentive and patience. The sales manager Abel Sixto took care of us, he was knowledgeable, caring and willing to answer all our questions and concerns.

After several unpleasant dealings with other Honda dealerships, we purchased our new Accord from John Eagle. Friendly service, and got the car we wanted at the right price. Thank you!

Jamal was so helpful and knowledgable. He is very patient and was great to work with. I will definitely refer my friends and family to him.

Appreciate Erika Galindo in the service department so much!! I always feel that she has my best interests at heart and she goes out of her way to help me get back on the road. Thank you Erika!

Aaron Duong. He is willing to step aside and go out of his way to negotiate and do what is best for the consumers. All business aside, this was a memorable experience as Aaron put a good name for car salesmen. Thank you for the memorable experience and helping us get everything we needed in our vehicle. Aaron, you are top of the line salesmen. - Chris

Great service from Max. Answered all my questions, helped me get the car that fits me!
Everyone was helpful and friendly!!

Service person was rude. My white suv has a nice big black fingerprint on it after they changed my oil. When I had an Acura they were my go to place but this was my last time. I would drive across town to be treated like me and my vehicle matter.

Great experience. Our salesman, Joseph Dinh, was the best...polite, courteous, respectful, and professional. Love my new Honda Odyssey!

I always have a GREAT experience at John Eagle Honda , my salesman Javid makes sure of that ! He makes it easy and relaxed for us every time , that's right every time . I have purchaced 3 cars from Javid and will definitely return to John Eagle for a 4th Honda when I am ready !

I must say leasing a car at John Eagle Honda was a very positive experience thanks majorly to the help of Aaron Duong. From the moment we stepped on the lot, until the moment I drove away in my first choice car the following evening, Aaron delivered first-class service earning a long time Honda customer in myself and my boyfriend. We visited a total of 6 dealerships and dealt with a lot of sales consultants - Aaron stood out in terms of service, professionalism, and overall experience. Go to John Eagle Honda and ask for Aaron Duong!

Great service department, i did my oil change and inspection and very satisfied, also free car wash good job John Eagle Honda, see you on my next oil change.

I had a great experience with Aaron D at John Eagle Honda. He really took care of our needs and made us feel like family, making sure that we were well taken care of while waiting at the dealership. It's been a month since purchasing the car, and I still have no complaints! I'd definitely recommend Aaron.

I recently purchased a Lexus from John Eagle Honda Houston and could not be more pleased with the level of service I received. I had the opportunity of working with Clayton Hurst, who successfully made my first car-buying experience absolutely painless! He was nothing short of friendly, attentive, and helpful throughout the process. Clayton contacted me whenever there were new vehicles that he knew I would be interested in on the lot, and truly had my best interest in mind. It didn't stop there, Clayton and John Eagle Honda contacted me after my purchase to make sure I was happy with my decision. The entire staff at John Eagle Honda were very friendly and helpful. I highly recommend contacting Clayton and John Eagle Honda next time you're in the market for a new vehicle!

Man, they do a really good job there and the customer service is second to none. I've had a recall issue resolved and my transmission serviced. Both times they did an excellent job.

Honda.. civic... 2017

Ali - My advisor at John eagle Honda helped out to get my new civic.. he know what he sell and talented enough to sell any product.. and have keen info before he speaks.. better to say "I will get back to you" than give some Junk answer..

They made the process smooth except an additional credit check.. which is gonna sit on my records for 2yrs and good for nothing.. I would advise/recommend the team.. before even considering for financing option.. you should be checking with ur finance team whether customer current score(orally) is eligible for you.. I felt that wasn't rite what happened.. the way it was pushed away!!

But rest all are better the other dealers I have seen!!

Cheers!!
Ganesh

I am glad to be a part of the John Eagle family! They do not pressure you into making a purchase and have tons of patience. The service department is pretty awesome too. Very friendly and answer any questions you have.

Great dealership! We have been doing business with John Eagle for 11 years and are very happy. Service department is outstanding. Our sales rep Jamaal was absolutely the best.

As a previous Honda owner (2001 Prelude; 2006 Civic Si Coupe) I have to mention that this was probably the best experience I have had purchasing a Honda vehicle. I have been looking since early 2018 for a vehicle that would meet my needs in regards to quality and miles to the gallon. Since I previously owned a Civic Si, this was the obvious choice for me. John Eagle had the model and the color that I was looking for. I originally engaged via online and I was pleased with their response and ability to answer all my questions. I did not feel any pressure from the sales team and it really was at my own pace. Can not say the same with other competitors in the area!
Once I was ready to purchase, the team honored the price we had been discussing since early engagement. I was met by the sales team with respect and professionalism. The process was straight forward and I was in and out in a matter of couple of hours - including the test drive.
Thanks Rashad and Walter for your help and assistance! A very pleased John Eagle customer.

Very professional and friendly staff! No wasted time, and my car salesman Walter even drove my rental car to enterprise for me. I would recommend them.

We bought our 2016 Odyssey here and have brought it back a few times for service. Always professional staff that are willing to help and explain what is needed.

Mike Ma is the best service advisor!! I love everyone at the dealership. Although I use to work there and then left, they still treat me like family!

The sales associate max was honest and so respectful!

Such a good service experience! I was in and out like NASCAR!

charged me 110$ just to diagnose an issue that they couldn't identify

Great experience at John Eagle Honda of Houston. Ask for Justino Morales, he helped me during the whole buying process of a new vehicle. He will go above and beyond to meet your needs and expectations.

Evryone at JEH was amazing however, Heath Dixon went above and beyond for my parents who bought their Accord today. My parents are Deaf so I helped with the process to intrepert. Heath answered everyone of my Dads questions and if he wasnt 100% Heath would double check. I am sure my dad asked him about 439 questions ranging from trunk size, the newest technology, engine componets, specific color names, etc. Heath made my parents feel like rock stars! I will definitely use Heath again and refer him to anyone I know!

Max Masab is the nicest salesman at John Eagle Honda. He was very helpful, polite and knowledgeable. We will use him in the future and recommend Max and this dealership to our friends..... Sherry

This dealership & it's employees are exceptional. It is NOT the stereotypical "dealership". For once, a dealership that welcomed me & treated with respect & courtesy (a very pleasant change). An important indicator to me about this business is the fact there are a large number of long-term employees who reflect a great deal of pride in "their" dealership & jobs. My requirements were met straightforward & without any pressure or "overzealousness". The vehicle itself, warranties, customer service & financing, much less the people who work there all surpassed my expectations. Thank you Allan Worthington (sales manager), Steve Stromatt (finance manager) & Ara Gage for making my car buying experience a positive one.

I have enjoyed my 3 previous Honda cars, but purchasing my 4th Honda through John Eagle was a total different experience. I don't know how many people like sales people in general. Zane created a different sales experience with ensuring that I knew the car before buying it. Zane lent as much time so that this was a comfortable experience. I appreciated his sales perspective over and beyond just being another car sold. I also appreciated that he didn't see that he was selling a car to a female, but a consumer. I think that the environment in the finance department has room to grow.

By far the BEST car buying experience my husband and I have ever had! From the moment we got there everyone we came into contact with was warm and friendly. Even folks that were not dealing with us at all smiled and offered a Good Morning More

Purchased vehicle John Eagle Honda Dallas. Delivered Car and Signed Agreement/terms and now they want to higher the payment and interest rate post delivery. I refused to alter the already written terms. Now they texted my cell: "we are reporting it stolen, get ready for the police." Really??? SMH....I wonder what the OCCC will think about them not honoring their agreements and then threatening law enforcement on me because I wont go up in payment and rate!!

My son and I stopped in on March 30th evening looking for a 2016 Accord Sport. I would like to take this time to recognize Jamal Morrison for his diligence, professionalism, customer service, and most of all, PATIENCE. He took the time, and I mean a lot of it, to secure a price that my son is comfortable with. I also would like to take this time to recognize Alex Aquino, also for the attributes as mentioned above. Thank you gentlemen for your assistance in getting the car that my son wanted. I have no reservations recommending John Eagle Honda to ALL family and friends!

I bought a CR-Z at John Eagle Honda almost 8 years ago. My car has been the poster child for reliability ever since. I could never sell this car.

Recently I misplaced my master key and had only the spare which I never needed or used. To my dismay, I realized that the dealer had given me a key for a different model vehicle (probably a Civic key) when I purchased the car years ago. It wasn t going to work and cutting/programming a new key was going to be very expensive as I would have to tow the car to the dealer. I made an appointment at the dealership, and my advisor promptly told me that his hands were tied over it because of how old the vehicle was, that the best he could do was to sell me a new key at cost however I would have to tow the car to the dealer myself. Apparently his superiors didn t think it was appropriate to correct a mistake that had happened years ago, likely under someone else s watch. That s when, as a last ditch effort I emailed President & General Partner Mac DeLaup. Not only did he offer to personally pay for my car to be towed to the dealer, he offered to pay for the key if I could prove that it was the incorrect one for the vehicle.

This act of kindness is a complete class act that you cannot find everyday. It s the difference between what makes a business good or average, and great. I ended up finding the master key later, but the fact that the president of a dealer was able to come down to the front lines and provide excellent service to a customer from years ago, speaks volumes about who is at the helm of this company. I can only hope that this story can inspire those who work under him.

As long as I m buying Honda s, which are amazing vehicles, you guys at John Eagle Honda have a customer for life as long as Mac is in charge.

Danny and Gene ARE AWESOME! ALWAYS a pleasure to deal with them and they NEVER make me feel like I am bothering them. They are ALWAYS eager to help, even a simple thing as coming in for car wash!

Just to begin with the sales team was very pleasant and attentive. This is the first review I have ever written about any company and just a heads up to anyone requesting a "hassle free volume price" online. Please read the fine print because of dealer add-ons or "dealer adds" as they have it written in the fine print as they are substantial and not included in the quote. Don't make the mistake I did ask for a pic of the window sticker or just ask for a "drive out price". With this all being said they worked with us on the ADD-ON prices and we did with some disappointment purchase the vehicle

I had a flat tire in front of John Eagle Honda today. As I was on the phone with my insurance company, Edgar Lopez walked out and offered help changing the flat tire. He even showed me how to change the tire as I have never done that before. Very polite and kind person! I think he a car salesman at John Eagle. Although this post has nothing to do with the purchase or services at John Eagle, the random act of kindness says a lot about Edgar. I am not in the market to buy a new car yet, but when we are ready, we will go to John Eagle and specifically ask for Edgar. Thanks again!

Great customer service and our Salesman Abel was a great help. He spent nearly the whole day with us looking at different vehicles and he was really nice about it. Look for him when visiting John Eagle Honda on nw fwy. The Service center also has some great customer service no long waits at all.

My service rep was exceptional in meeting and surpassing my needs. Add to that free hot coffee, fresh baked cookies, and comfortable 'man chairs' and you have the reason to travel 45 minutes back to the original dealership for service. Thanks Ashlee!!

John Eagle Honda dealer is beautiful facility with nice and excellent experience staffs.

The service department was very friendly and helpful. There was an airbag recall on my 2004 Honda and they replaced it. In the process of checking they discovered it also had a recall on the seat belt and replaced it.

John Eagle Honda is the place to go Abel you were a fresh of breathe air and I appreciate all the knowledge you had about my new Honda Accord. Transaction was smooth and easy. Again I would recommend going to JEH and asking for Abel!! Ky in finance was a great person to deal with to. I never felt like I was getting the sales pitch that most dealers use.