If you are looking for a new or used vehicle, and want to find a salesman that will actually help find what you are looking for, go see Dedrick Shelby. He provided outstanding service throughout the entire process. He's someone you'll want to reach out for as you look for your next vehicle. If you see another used vehicle from another Machens lot, I would still recommend going through Dedrick.
I went for a special sale. They said they had 90 cars for $99 a month and 3 hours in the sale they said they sold them all m. Called they next morning and they said they still had some, so come on in.
I looked up a used Mazda 6 on Joe Machen's website, and decided to go in to take a look at it. I immediately expressed interest in the used car, stating I had a certain budget, and they were more than "understanding".They said it was currently at their other dealership, but would let me test drive a newer version of the same vehicle to see what it feels like. Not a problem, so we took the test run. Afterwards, the salesman sits me down to talk numbers. I again expressed my budget, yet he continues to insist on the new car rather than the original used one that I wanted. He then gets irritated when I wasn't happy with the numbers that he came back with, even though they were 3 grand more than the absolute most I wanted to spend. The sales manager then comes over, trying to pull a technicality, saying that "well your budget was only for used cars, you haven't considered new cars yet". Great way to make a sale right there. So they lower the numbers and offer me a "steal".. so a brand new 2016 Mazda 6 on their website was listed for $21,585. They offered me $21,500, which supposedly included a $1,200 trade-in value for my truck... so in reality, they offered me $85 for my truck. Math isn't rocket science. They insisted "oh what's a few more grand for a brand new car?". Well, sir.. that's a few thousand dollars that I don't have. Moving on, I also expressed interest in a used Mazda CX-5. The salesman began to insist that a used Mazda CX-5 for under 20 grand just would not be possible unless it had about 80k miles. Laughing to myself, as I had been doing research on these vehicles for months and knew how stupid he sounded and how horribly wrong he was. Needless to say, I did not purchase a vehicle from them, and left with both parties feeling annoyed. I am now the proud owner of a 2014 Mazda CX-5 with 41k miles, which I purchased in Chicago, for $18,500. Will I ever purchase a vehicle from Joe Machens? Not a chance, nor would I recommend them. Salesmen lacking of knowledge, managers lacking of personable marketing skills, all just looking to take as much money from you as possible. Take the time to do some research on a vehicle you want, and realize that Joe Machens is nothing more than a monopoly in the middle of Missouri. Don't buy into their bs about how they sell so many vehicles that they only look to take a little bit of money from each person and sell them cheap, because it's a joke. Spend a weekend and go to KC, STL, or any major city/suburban area where there is dealership competition, do a little bit of research, and you will indeed find much better deals.
Brandon was awesome and took great care to find something to meet my needs with no pressure to spend more than I was comfortable with.
Robert Mason was an excellent salesman and helped me find the perfect car! Very satisfied with everything! Got a Nissan Altima 2013 which I absolutely love! Loved the experience!
Went in without an appointment and still received fast friendly service.
I had my car serviced there and had the honor of working with Dave. He was absolutely wonderful. Very informative super nice explained everything and we were able to communicate via text!
He even messaged me afterwards for a follow-up. It really seems like these guys cared and were trying their best to help any way they could in my situation.
Very nice and helpful. The two gentlemen who took me to work and picked me up from work were nice and pleasant and made the rides comfortable.
Parts department helped with very old automobile. Appreciated the service.
Brought my mom here to look for a suv. Tim is a great salesperson. Not pushy. Let her look at several one.
Great customer service.
Love the service staff!
Great place to check out Mazdas on Sundays, so salesman won't harass you the whole time.
My husband and I would like to say a special thanks to Scott Weaver and Al Morgan. These two went above and beyond to assist us. Joe Machens is lucky to have these two as employees and we look forward to doing business with them again
This review is for the service department only. Began bringing my CX-5 in 2017 to Dave Hern who was absolutely excellent in every aspect. Always on top of the entire process and friendly. Recently purchased a 2020 CX-9 Signature and had my first 7500 mile service due yesterday. Dave has moved to the Subaru location which was disappointing however I was greeted by Jessica Cosner. She was efficient with great communication while I waited and very personable...everything you want in a service visit. Those of you worried abut Dave being gone, don't be. Jessica is fantastic!
Amazing service as always. Dave Hern made us feel like family. Will always trust my car to Machens
The fact that I didn t see a single employee wearing a mask tells me everything I need to know about what you think of your customers.
I recently got my brand new 2015 mazda 3 at Joe Machens dealership. Ricky Bobby is definitely the best salesman I ever met. The experience offered by Ricky was stress-free and absolutely no hassle. He took care of every single step from start to end extremely nice and professional. Besides, everyone there is quite nice, thank Sybil for the demo part. About price negotiation, I could feel the sincerity and decisiveness from Manager Mike who really cares about customers and make every effort to help to close the deal! Personally, like his way of doing business.
Overall, I would highly recommend the experience with Joe Machens dealership, no hidden tricks on additional fees, loan aprs and add-on services, everything is crystal clear and easy to understand! I would like to go back with no hesitation next time I am looking for a car!
Online scheduling option is handy, quick sign-in upon arrival, friendly staff, thorough review of services completed and convenient shuttle service
Love my new car! Dedrick Shelby at Joe Machens Automotive Group was fantastic to work with. He genuinely cared about me getting the right car for me and wasn't pushy at all. I would definitely do business with Dedrick Shelby again!
20% interest rate is not a good experience if u ask me
Will not be going to Joe Machens after my daughter's encounter with them. The "new" GM there more or less stated the issue was with the buyers, when the dealership itself was at fault! Approving loans, without the banks full approval? And then stating it is because the loan was in my son-in-laws name and they couldn't work with my daughter because her name was not on the loan
... and all she wanted to do was make a payment for their vehicle. I heard the conversation between her and the GM... so much for "customer service soft skills." I think the GM needs a crash course, sadly. They had a terrible experience... and on top of that, a friend of ours had a similar issue. Soooo... won't be doing business with them... we have learned from other people's experiences!
These guys take very good care of my car. They will explain everything to you and I find most of their prices very reasonable. They are nothing but nice on the phone and in person. And even better, they will remember you when you come back. You can tell they want your car to be safe for you!
Machens is the only dealership where I ve enjoyed the car buying process. I drove an hour out of my way just to go business with them. Highly recommend Machens. All their staff are phenomenal.
Patient sales staff. Not all of them are hard driving dealers. Thousands of cars available. Starbucks coffee available for shoppers. Possibly too many choices of cars and trucks. They are willing to let you test them all. I would encourage you to visit. Be strong.
Had a very pleasant experience. Make an appointment with Brandon Stillwell to get a new car. He's very pleasant to deal with.
Great service. Friendly people. The know you personally. Only one problem-they don't wash the car after the service any more. I wish they would bring that back.
I purchased a car on December 3rd. They told me they would call me in a couple of days and they would have my title ready. I called them several times, and left messages with no call back. I then emailed them... Still no response. It's now December 21st and I just now have the title. On my way out I asked them if they could please issue me temp tags since I never received temp tags. They informed me they couldn't legally.. Which I understand. But they didn't even try to compensate all the lost time from them holding on to MY title.. No free oil changes or anything... I'm pissed. I now only have until January 3rd to pay the sales tax and get everything switched over.
My wife and I were looking to get a car before we moved out of state. We decided not to buy until we moved, which we told the sales people. They were pushy when we were at the dealer, and still pushy over the phone trying to convince us to buy before we moved. Still, over 2 weeks later, we are getting calls and voicemails trying to get us to come and buy a car. I've told them multiple times, and blocked multiple numbers, but they still keep calling. They are the pushiest dealer i've ever dealt with.
We have bought two vehicles from this location in the past few years (same salesman as we try to be loyal) and are currently in the process of looking for something different as our family has grown and we d like more seating and space. On October 6, 2017 they told us what they would give for the car on a trade however on Tuesday December 5 he decides our car is now worth $2500 less than two months ago.
No deal!! We won t be customers anymore.
Everyone was very polite, but my oil change that was supposed to take an hour ended up taking over 2 1/2 hours. Had I not called to check on my car, it would ve taken longer. My driver told me it had been ready for 15 minutes before I called.I had a hard time understanding why, when I had been given a timeframe, and had made an appointment, it was not able to be completed in the time given.
The actual sales part was horrible. Buying my first new/used car should have been a pleasant and enjoyable experience but was the total opposite.
I do have to say however,. The after buying experience is awesome. When I take my car in for upkeep and maintenance it's Always a fast enjoyable experience. Ty Joe machens
Never had a problem with these folks. Easy to deal with and get what you want/need.
Very friendly sales and finance people. I didn't feel pressured or manipulated, and I really appreciate that! I love the CX-5 we bought and I am looking for reasons to run errands for my wife now ;)
Great group of folks. Of course every car salesman is out to make money but at least the ones here are actually polite and don't look at color or race. Most of the places to buy cars in Columbia are so beyond full of pretentious people it's almost draining to walk in them.
Keep the smiles Joe Machens!!! Your customers really feel good when they leave!
Wonderful experience! Rachel was very knowledgeable and helpful. They have great coffee!
joemachensmazda.com
