Jim Norton Toyota Reviews

Go here about every month to have our car serviced. Great staff.

If you are looking for a GREAT dealership that will respect you and take the time to make sure you get great service this is your place! Friday in sales took care of me like royalty and the management there is second to none! The service department has also taken great care of me and I think you would be hard pressed to find a dealership that cares as much about the customer as this one does!

This is my 3rd Sienna; 2004,2006 and 2012. I like the 2012 however it does have one quirk. The rear view mirrow, inside, is computerized. It works but does not work as well as the mechanical rear view mirrow. The old type does a much better job screening headlights, from the rear, that are somewhat close behind. I find myself putting my hand in front of the rearview mirrow when a vehicle from the rear approaches at night to block out the headlights. The computerized mirrow is functioning but not effectively. Everthing else on the vehicle functions properly. Love the hands free cell phone function. The XM radio is great but would be nice if you could record songs you like rather than using an external device. On my last Sienna I installed XM and it had capabilities of recording songs and replaying them at my desire. The vehicle is a great vehicle for my use. The 2006 had 195,000 miles.

Great service department and staff. Awesome customer lounge and cafe

We purchased our 2006 Corolla new from Jim Norton Toyota. It has been my favorite vehicle. Since part of the agreeent for its lifetime engine warranty is to use JNT for all oil changes, we regularly visit the service department.

I have to rate their customer service as a 10+. They are friendly, prompt, respectful, honest, communicate well, and try to help with discounts if available.
Oh, and their Customer Service Coffee Lounge is very comfortable and accomodating with Java Daves, cookies, muffins, sandwiches, and Wifi.

Excellent pre-owned salesman was very helpful and pleasant and showed desire to get us into the Toyota we needed and desired. We got the car on Christmas Eve and our salesman and finance men both stayed late to complete the deal, eventhough we were willing to return after Christmas!!

I purchased my vehicle from Jim Norton Toyota. The service team is excellent, they are the only place I will service my vehicle.

I hate dealerships. I would not buy another car from them because of the way they did the sake. They said we had to buy extended warranty in order to get cheaper interest. Our car was still under warranty so it was a waste of our money

Sales department... just awesome. Went in thinking I could only get a used vehicle, Robert Blocker introduced us to a brand new 2016 vehicle with a fantastic deal going on and he and Shaun in finance i believe, waited patiently that evening for us to decide between leasing and buying. When we returned the next evening, he and Todd Montgomery worked with us, gave us all our options and waited patiently while we decided what was best for us. I felt like we took up so much of their time but they never indicated that they felt that way AT ALL! We left having purchased a new vehicle and gaining confidence in a dealership that we know will take care of us. I would recommend them to anyone. Toyota can't be beat and neither can Jim Norton Toyota!

My Service Associate, Dakota, was kind and professional in his interactions with me. He advised me of what would be necessary to accomplish the work and what I might expect if additional concerns were found.

I was misled and they wasted my time. They told me they could set me up with a car that's in my budget, but after the paperwork the number they came back with was $100 more than what we discussed. They didn't even tell me my interest rate, but after calculating myself it was something absurd, like 17% My credit isn't that bad! It felt so much like that scene from Deliverance. You know the one. I'm surprised I didn't see a film crew recording. Also, the staff here have names like "Thad" and "Mitch". So... yeah. You can imagine.

Nikki in the service department is amazing! Very professional and easy to speak with.

Bought a truck from there with service plan and warranty. Found out the guy who sold me service plan lied, set it up wrong, and even no longer works there. I was charged $1,400 for 5 oil changes. What a joke. After the 3rd one I was told I have only 2 more left which was a surprise cause I thought I had 5 years of service. There I had to spend hour talking to someone (Brian Smith) who couldn't give me right plan I paid for but offered full refund. Refund would be deducted from loan. Well they sent a check for half. Months later I can't get a hold of Brian Smith and had no help form anyone I've called and talked too. About $700+ for 3 oil changes. Another what a joke. Not to mention in less than a year I found out the passenger side step bar had to be removed due to rusted frame and I have to find welder to fix. Everyone who looked at it said the dealership knew of this especially after I asked them to tighten it cause it felt loose. Lies and bs is all I have from them.

I like the fact that the employees are always very polite and helpful. The Service Department employee, Kayla, listened to my concerns and did everything she could to resolve the issue. Ian was also a great help when he rode with me to see if he could hear the sounds that I mentioned when I brought the car in to be serviced, but of course it would not make those sounds while he was riding with me.

Nice options while waiting. Service department is friendly and attentive to details. Quick service as well.

They advertise that they buy any car whether you buy from them or not. IT'S A LIE!!! I brought them 2 cars and one of which I had bought from them years ago and they didn't buy either!! Salesmen are rude and condescending! Will never ever go back!!!

Jim Norton Toyota is a joke. Can't even honor their own oil change coupon..I'll never take my vehicle in to them for anything!! Their competitor was glad to honor it. Cont..On my part, I am extremely dissapointed in your service department. My wife had a coupon for a synthetic oil change on my 03' Sequia. She made the appt for 9.30.19 to have that oil changed.

David stated that synthetic oil was $8.00 a bottle and thus the coupon could not be applied. (Keep in mind that the dealership has honored this type coupon before).

Why send me a coupon that your dealership does not acknowledge? What is happening to J.N customer service??

We purchased our Toyota here while visiting our family. We got a good deal , it was an in and out operation. No hassle , not painful and no funny sales tactics. Defiantly recommend and will buy here next time. Thanks !

First time using them and they sold me. Great team that sold me a car and an experience. They aren't saints and yes they are selling cars but they made it as pleasant as it can be in my opinion. They also are showing signs of great after care services.

Update: the owner comments below are inaccurate as it was in fact this Jim Norton, in Tulsa Oklahoma on South memorial. I believe the owner made this post in error.

I almost bought a car from Jim Norton but felt overly pressured and just wasn't committed enough to the Camry (bought from a different dealership the following weekend). They used a number of classic techniques like making leaving difficult, having control of the keys to my trade in and considerable amounts of hidden costs. That being said I have heard many others say Norton was good for them.

Awful. Something bad always happens. I have only been there 4 times and each time service department is worse. Having to come back because while i was there for an oil change they actually forgot to change the oil. 2nd time the oil cap got left off so after driving almost 2 hours the under side of the hood was a complete mess. 3rd time they said while looking at my car they got the make and model wrong. How all this trouble happens is beyond me. Better luck next time to ALL Jim Norton Toyota clients

The worst experience I have had in buying a vehicle. I "made" a trade-in from a Tacoma to a Tundra in this dealer, at the time I signed they assured me that I had an approved financing, after 30 days I found out why many letters from many banks began to arrive denying me credit, and Jim Norton without looking for a solution I just take off the truck. Without giving me even a compensation for insurance costs and for affecting me with the bank where I have the credit for my Tacoma. From the seller to the financier totally irresponsible. They don't think about the customer, it's just selling regardless of cost. They touched my credit as they pleased. They affected me with the bank where I had the credit for my Tacoma, and simple, they did not care about anything. I do not recommend this dealer at all. Very bad "shopping" experience

Bought a brand new Tundra from them. We have had nothing but the best service. The only negative thing I can say is they are not the best at returning phone calls. We had a couple of questions and neither our sales lady or finance man at the time couldn't seem to return calls. So it was a bit inconvenient to have to make a drive up there to get the answers we needed. Top notch service department though.

We had a fantastic buying experience at Jim Norton Toyota and our salesperson, Michael Hoover was fantastic!

bought a pre owned 2015 camry on 6/09/18 little over 30 days gone by already had to replace all 4 rotars and brake pads front an rear we was told that it had been inspected prior to sell not happy with jim Norton. update ok took car back on 7/31/18 to jim Norton. car was still shaking there tech told us the brake pads an rotors that we paid a mechanic to put on were aftermarket parts and that's why car was shaking the car was skaking real bad after we bought it on 6/06/18 then we were told its our problem we had to fix it. our mechanic said brake pads an rotors were in bad shape had grooves cut in them an eaten up with by road chemicals they use during winter cause car came from new York. jim Norton tech told us that our car never should have left there lot or sold to us with the original eaten up pads or rotors. so today 8/01/18 the tech informed us they have to go thru an approval to see whos liable for repairs we will update tomorrow

Friendly, on time employees. I also like the waiting area and coffee shop! Very Classy!

My wife and I were looking around the 200 mile radius of Springfield, MO for the best deal on a 2018 RAV4 XLE AWD and we found it at Jim Norton! We drove down and they graciously put the car on reserve that day we went. We worked with Jim Herrin in the pre-owned sales dept. (among a number of other helpful individuals we appreciate along with Jim leading up to our visit to Tulsa including Tim, Anna, and Bill). Jim was superb and worked to accommodate our needs and requests, administering excellent customer service. We are glad that we got to be with Jim, as he was good to work with and gave a good level of care and attention. In fact, we wish Jim the very best and want him to prosper! Then, when we made the deal on the car with Jim, we were introduced to Marie in the business office to take care of the remaining paperwork and she was an absolute delight to work with. My wife and I were astounded at the level of genuine care and service she has for not only us and our needs but for all her customers! WOW! Incredible person working there and she really, really cares about people! The service department folks were great to work with too! We will be telling people about Jim Norton Toyota!!!

Let me start out by saying, I have only written a couple of other reviews in the past and they were for positive feedback. However, I am so frustrated with Jim Norton Toyota that I can t help but spend my energy and effort to share my experiences and why I have such disappointment in a company that prides themselves on their customer service.

I purchased a Toyota Avalon Touring in 2017 and for the first 2 service appointments things were fine. When it came to the 3rd appointment, I was told that I needed new tires on my car before I even had 35,000 miles on the car. I have had the service done every 5,000 miles and the tires rotated like clockwork. The service center told me that the alignment was off on my car and that the tires were wearing unevenly. I took my car to Robertson Tire in Claremore and they took the tread measurement tool around the car with me and showed where ALL of my tires were wearing at the same rate AS WELL AS my tires WERE NOT under the recommended limit to have replaced at that time. I was getting pressured by Jim Norton service to have my tires replaced when they didn t need to be replaced yet. The service department even called the general manager who gave me this story that my alignment MUST be out causing the tires to wear uneven and so fast, they offered to sell me tires at their cost, which was the same price I could have bought the same tires anywhere else, so either they mark up their tires that much, or their cost isn t really their cost .

The icing on the cake happened this week when I received an email stating that they wanted to buy my car back, and to get a quote to follow the enclosed link. The link just told me to call the dealership. So, went back to my email and called the name and number included. Unfortunately, the sales manager didn t have the respect to call me back after I left a message for him at 9 AM on Wednesday morning. So, I went back to Jim Norton s website and requested a trade-in value for my car. I did immediately receive a call from that request. Not really surprising. So after talking to the salesperson about the trade value for my car, they offer a VERY LOW amount for my car. My car has low miles, no damage, and is in perfect shape. It shocked me so much I called the salesman to talk to him about it, and was told unfortunately that they redesigned the Avalon this year and that it devalued my car, and it is too bad for me. The strange part is that they are under valuing my car so LOW that it is under the ROUGH TRADE IN value of NADA. I would understand that if it was a rough trade in, but it is in perfect condition and doesn t even have high mileage. I have had my Mother-in-law, and my sister both buy new vehicles from Jim Norton Toyota, and at this point I would NEVER have recommended them to a soul after the treatment I have received. It is too bad that I didn t know this before they bought their cars, or it would have been 2 less sells for them. I will NEVER buy another Toyota, if they can t hold their value better than this, then count me out! Nor will I recommend one either.

Saleman was inconsiderate, i had to take my keys out of the guys hands, went to fowler bought new truck with no hassle.. chuck in new sales will waste your time an money

Made an appointment for the car, told us it would be about an hour. At three hours of waiting, we asked how much longer. Oh! They just got done! Really?? Must have forgotten to let us know.

Friendly, knowledgeable, and honest service representative who told me that I didn't need an oil change yet. Nice accessories shop. Great customer lounge and coffee bar. An overall pleasant experience and worth the drive from Midtown!

They have good customer service in the service department here. While you wait they offer you fresh baked cookies and various flavors of cappuccino and coffee. They directly call your cell phone when your service is finished. I never mind taking my car in to be serviced because the atmosphere is so comfortable and friendly.

had tire sensor reset, had cooling system replaced, cabin and engine filter replaced, they replaced wipers for free, a good experience.

My wife and I just recently purchased a 2014 Toyota Tacoma working with Darren Playford at Jim Norton Toyota. Most of the negotiation was handled through email and phone. When the truck came in the deal was completed, including financing within a few hours. Very professional experience. The best experience we've ever encountered working with any dealership. We will buy our next family car at Jim Norton as well.

I have spoke with the GSM 3 times now. He has all my contact information and continues to give me the run around on a referral I sent them. This is there way of not sending a referral. I also helped them sell warranty and gap with the individual. I spoke directly with the finance manager. My next step will be sending the customer back up there to cancel the product they bought. Let me see does a 3000 dollar charge back out weigh a 100 dollar low ball referral fee. If I could give a 0 star I would. Stay tuned.

Everything was excellent from start to finish. Karissa was very efficient and made the whole process go smoother than I would have ever expected. Doug was very helpful in helping us find the best financing option for our budget. I have never had as good of an experience buying a car as we had at this dealership.

If I could give zero stars, I would. Bear with me. I came here in hopes to find a used vehicle since I would be commuting to school and work everyday. Was greeted with Morgan who assisted me with that. The car was new to the lot, but I liked it enough to purchase it. The AC was not working properly as it was inconsistently blowing cold to warm then hot air. We asked Morgan to take care of that before we drive it off the lot. He said he would "definitely do that" and get the service team to detail the car and fix the AC. Came back the next day to pick it up after it was "fixed." STILL, the AC was not working as he promised. I also found that the stereo needed to be re-calibrated, and the buttons on the steering wheel DID NOT WORK. My fault for not checking. But was not even told about that upon purchasing the car (I'm almost positive that they knew that these things did not work, but did not bother to tell me). But I will take the blame on that part as I did not check while test driving it.

I take my car back to them to fix the AC problem and was then told by Morgan that I'd have to pay $150 to fix the AC. Now that! is ridiculous. We told him that it should've been taken care of before we drive it off the lot and was promised that it'd get fixed. But now we have to pay for it because you guys didn't do what you said on your end?! After a few discussions, he takes it upon himself to "pay for it himself" if the company did not want to pay for it. I'm in awe at how money hungry Jim Norton Toyota in Tulsa is. You will not go poor by covering the $150 as you promised to your customers. My car ended up being in their lot for 2 weeks and NOT ONE SINGLE person contacted me and gave me updates on my car. I finally got in contact with Morgan and asked him about the status of my car. His text reads "It should be done by now. I actually don't work at the dealership anymore so I would have Jim help you out from now on." This came from the salesman who has been assisting me through ALL of this. He did not bother to tell me that someone new would be handling my case, he did not bother to update me about my car, in 2 weeks! No one from this location has contacted me about my car. This is absolutely unprofessional! I'm utterly disgusted at the way how you guys treat your customers after getting their money. I'm a FIRST TIME BUYER who's trying to build their credit from nothing and REGRET buying from here, as it's caused me more inconvenience and trouble for me.

It took me having to make a complaint to the pre-owned sales manager, to get a response and status on my car. After I finally got my car back, NO action was done to win me back as a customer and you guys did nothing to make up for the inconvenience that it has caused me. I haven't even received my title for my car and it's been a month now.. I just desperately want for all of this to be over..

I will say that Grant from the finance dept. does a fine job on answering questions and making first time buyers feel valued. So thank you, as that was the only reassurance that I gained from this whole experience.

I will not be coming back and will continue to tell others to not come here. If you are looking for a nice vehicle and good customer service, go to Honda across the street. But if you want to get treated like a bag of money, then come here to this location and get treated like me.

Not what I wanted to get myself into. They take too long! Avoid the maintenance plans, they're a joke. Better bring something to do, you're going to be there a while.

I showed up 20 minutes early for a scheduled appointment. "No problem...we are able to get you in early." Oil change and tire rotation on a prepaid maintenance plan. An hour and twenty minutes later I find I have a plan that doesn't cover filters...okay $77 for a couple of filters, I say I'll do it myself, they say it won't take any longer, I say okay. 20 minutes later I'm done and feel like an idiot. Paid for a maintenance plan that basically locks me into having to spend half the freaking day at the dealership every few months only to still pay them for the upsale I knew was probably in the fine print. I left with less time and money than I expected to leave with. Nice place, but not efficient. The world we now live in apparently. I am just one of the herded masses. -Wait here, wait some more, pay this, this is what your plan doesn't cover next time....yes really, now wait here, you're welcome, now move on please its getting congested- Now you have a novel to read while waiting at Jim Norton! Lol

I really enjoyed working with Mr.Richard Hasse. He regularly stayed in contact with me as I asked, via email, phone, and text.

He said he would make me deal and take care of me. Well he Definitely did!

I would truly recommend all my friends, family, and co-workers to him.

Greeted at the door. They were able to pull up my service records quickly and called me on my phone in the dealership when finished. Easy, fast, and a fair price.

I purchased a car there yesterday and you couldn't ask for better customer service and a welcoming atmosphere they go above and beyond to help you accomplish what you want when you are on a budget I highly recommend to try jim Norton first all your needs will be met. Ask for John Michael's if your buying used.

I brought my 4runner in for the fuel pump recall and the tech disconnected something and didn t reconnect it. I had to drive 3 hours back the next day missing work to get it resolved. I was not offered a rental and had to pay $20 for a Lyft as a result. I told them to change the oil and the tech put in the computer that it was completed and that he reset the maintenance light and placed a sticker on the window (he did neither).

I asked for a discount on the oil change and was ignored. In total I spent $110 on travel expenses and an oil change, lost $160 in income, and wasted days of my time.

To top it all off I was quoted $2,000 on a bunch of unnecessary repairs. The only immediate one is a $20 part and a 1-2 hour job. I was told it would take them 5 hours. My mechanic begs to differ.

Everyone involved had sub par service and I will not return unless absolutely necessary.

The only service I received was a follow up email from Nikki which was really only to ask that I give her a good review if surveyed so I m unsure if it was genuine concern. Based on the fact that she offered no compensation I doubt that it was.

Edit: Earnie reached out to try to make this right. He is the first person to step up. They did a repair at a discount.

Jim Norton Toyota always gives me amazing service with my car. I was pleased with my maintenance overall. The atmosphere is pleasant and easy to keep kids entertained.

We recently bought a minivan from here. My husband had done his research so he knew what he wanted and what he was willing to pay. We are happy with the vehicle, but the service has been pretty subpar. We ve had to go back to the dealership several times to get things done that should have been taken care of up front, and there are still things we ve asked for (e.g. information booklets on the warranty plans we purchased) that we haven t gotten. The detailing job on the vehicle was terrible, and even after it went back in to get redone, there was still sticky residue on the back of one of the seats and the windows were still not clean on the inside. So overall, not impressed.

I was incredibly impressed with how stress free this purchase was. Mace, Kord, and Mike all genuinely care about their customer and work with you to get the best deal possible. Very warm and inviting atmosphere at Jim Norton. Will be a repeat customer!!!

Jonathan Reimbold was excellent. I test drove several small SUVs before coming to the Toyota dealership and am very happy so far with my purchase. Thanks, Jonathan.

Best place to buy a car, salesmen are not pushy they make buying a car fun, they have great service department.

my experience was very successful. the salesman helped me make buying a car, which I normally hate to do, very easy. the rest of your staff was easy to work with and get to know.
Wes

Horrible sale associate. Bad with marketing. Never coming back. The other toyota location so much better.

Salesperson, Elizabeth Clements was so helpful giving us pertinent information on all the Toyota products so we could determine which vehicle would best suit our needs. She was honest in her assessments of each vehicle and not pushy or aggressive which we appreciated. Although we ultimately purchased a vehicle from another dealership which was a different brand, our experience at Jim Norton Toyota was a pleasant experience and would highly recommend Elizabeth Clements to our friends and family members considering buying a Toyota.

Great - Check out Salesman Hawk Mathis at Used Vehicles. Patient, knowlegable and not pushy.

I just love Jim norton toyota !! I've been reading some of these comments and I am surprised of some of the negative comments ! Well for me it's always easy going I've had 2 cars from there and will definitely buy more cars from you guys I just love Jim norton tulsa wilford and Richard are awsome !!

We went to Jim Norton Toyota in search of a Prius and wanted to work with JC Hergy who had sold us two Camry hybrids (both of which we loved). JC was not available, but Mr. Joe Cooper stepped up to help us. He listened to what we wanted and within 5 minutes pulled a beautiful blue Prius up to the sales office for us to test drive. It was almost love at first sight. By the time we returned from the test drive, it was love! Joe efficiently helped us with a trade on our Mini Cooper and then directed us to the finance office, where everything was handled very professionally and courteously. This is our third car to purchase from Jim Norton Toyota, and we will probably do more business with them in the future!

Finance department does not return calls after the sale! I have been trying for a week to get the GAP insurance cancelled on my 4 Runner with no contact from anyone. I went in on a Saturday, was told they were too busy and I should call on Monday. Called Monday...nothing. Called Tuesday...spoke to a human who said she would take my # and they would call me back. Nothing. Called Thursday...left another message...Nothing. I guess this is what I have to do to be noticed. You have my #, call me at your utmost convenience.

Good inventory, good prices, not a hard haggle. They push like any dealership, but remain super friendly.

Worst customer service I have ever had. The only reason I gave 2 stars is for the Junior rep that chased me out the door after everyone else ignored me.
Went to this store when shopping for a new vehicle. Walked in no one greeted me, stood around for about five minutes no one came by, finally went up to the counter and still no one would speak to me. I had to forcibly ask for help and still nothing! Finally walked out and a sales person (only 2 weeks working there) chased me out to help me. I still can't believe it. A friend of mine said they had a similar experience with the service department.

I bought a new Highlander here summer of 2017. Our salesman, Tyler, was great. The service department is outstanding from the first contact to pulling off the lot. Highly recommend Jim Norton Toyota.

Went in to browse and see if I had any options, as I still owed more on my trade than it was worth. The sales team blew me away by offering me an even amount for my trade, monthly payments I could afford, and even holding my TTL check until my next payday! Can't thank Kirsten and Nick enough for the wonderful service. So happy to be back in a reliable car!

Welcoming staff and very friend people. Glad I took my car here to get it fix up after my car accident. Fix it in no time and was great on letting me know when my car was done getting repair.

Robert Osborn and the entire sales staff was more than willing to make a deal happen. After ridiculous delay on my behalf, THEIR efforts are what made EVERYTHING stay together. Jim Norton's team went way beyond reasonable expectations with their patience and overall ease to work with.

Zach George was incredible. Best salesperson we've ever worked with. He made every minute of our car buying experience great.

I've been coming to Jim Norton for 5 years now and would not go anywhere else to have my truck serviced! This is by far the best place I have ever been to. I have never felt pushed into doing anything and their prices are very reasonable for repair work. We purchased my wife's suv from another dealer in town and have nothing but bad experiences with them. Definitely recommend buying and getting service from these guys!

We can't say enough good things about our recent car buying experience at Jim Norton Toyota! It was the best car buying experience we've ever had! We have had some bad experiences in the past and were SO impressed by the way we were treated and how our sale was handled. Darren "Limey" Playford was by far the BEST salesman we have ever had! He went above and beyond to locate the exact car we wanted and helped answer ALL our questions along the way. If you are in the market to buy or lease a car be SURE to go see Darren! Brian Smith handled the financial aspect of the sale like the true professional he is. We would also like to that salesman Terry Howard for his assistance too. We will definitely continue to buy out cards through Jim Norton Toyota from now on. We are VERY happy with our new 2012 Camry XLE!

Dustin Mosely recently sold us a new 2013 Toyota 4Runner and I want to take a moment to brag on him a little. In a world where car buying can be a frustrating experience we were delighted to have him as our salesman. Nothng about the process was stressful. We made an offer. He countered. We told him where we had to be. He got the deal done. And when we came in to pick up the vehicle we were on a tight time crunch: He coordinated the delivery and closing so that we were in and out in a matter of around 30 minutes total. Very nice job Mr. Mosely. When we purchase again you will definitely have an opportunity to earn our business again.

If you are looking for a stress free / low pressure / honest car buying experience, go so Dustin Mosely.

Happy Customer in Jenks, OK

I had a very good experience buying a car from Jim Norton Toyota..The personal there was very courteous, not pushy..I am from Pennsylvania visiting my daughters in the Tulsa area, I had gone to another dealer first, but found they were attempting to force me into buying a vehicle that I was not ready to buy..With Jim Norton Toyota I did not encounter that behavior. Everyone was there to make the whole car buying experience a pleasure..I would suggest them to anyone looking to buy a new car..PS I love my new Toyota Rav4..Drove from Oklahoma to Pennsylvania in comfort and gas mileage was 28mpg..not bad for this size car...special thanks to Robert Osborne....

They have always been good to me. I would strongly suggest checking your dip stick before you leave if they change the oil.

I get a list of things they say are needing to be done soon and I take the car to my regular mechanic (everyone should have a mechanic besides the dealer) He looks it over and lets me know if anything on the list is needed.

I don't trust them to 100% do what is in my best interest. Twice, they didn't refill my oil during an oil change and led me to believe my car was leaking oil. They even told my husband we needed a new motor. This led to a compression test and the car passed. So if it isn't using oil then they didn't put oil in. Now I know to check the dip stick from now on. I am the one who takes the cars to be serviced and I think they see a woman coming through the door...

Any time a mechanic tell you that you need something expensive done - pay to get a second opinion elsewhere. Don't tell the second place what to check for exactly, if there is a problem they will know. Second opinions keep people honest.

I liked how easy it was to drop off and pick up my car. I also appreciated the shuttle service. My wait time was not long and I enjoyed the cafe. Most of all, I was very impressed by the quality of service from the representatives and staff. Thank you for taking such good care of me!

TL;DR: They charge way too much to justify the nice customer lobby, and won t price match their next door competitor. Buy a Tesla if you can afford it.

First, the positive. Dealership is immaculate and waiting room is massive and comfortable. My service advisor David was courteous and looked very professional.

Lastly, the negative. I recently took advantage of their December brake special. Their price was $199.95 with coupon. Quicklane at Bill Knight charges $179.95 for the same service with a coupon. My service advisor was unable to price match. He stated that the brake pads were genuine toyota and worth the upcharge. Toyota brake pads are warrantied for 12 months and 12,000 miles. Quicklane's pads carry a lifetime brake pad guarantee. Are they better? The Toyota OEM brake pads are $42 online and the dealership can get them below MSRP obviously. I ll ask ford how much the Motorcraft pads are the next time I m having them do the brakes.

I try not to have service done here as they upcharge on all services. Their oil changes are almost twice what Quicklane occasionally offers with a coupon. If they would have reasonable service charges I would have alot more service done on my Toyota with them.

I will be in the market for a new car in the near future and Toyota/ Lexus is no longer on my short list based on the way Toyota dealerships price coupe service customers. SouthPointe Honda should show your management how to handle customers.

Update: Spoke with manage Greg Foster (a very nice guy), and he stated that they do price match competitors and offered a $20 credit for future service. I hope future service visits won't be so frustrating for price matching. Revising review to 3-star.

J.C. was great! He helped me pick out the perfect car for me! He was very knowledgeable and helpful. He did not pressure me into making a quick decision, he took the time to help me make the right one. He was fantastic!

This was a great car buying experience!

Great car buying experience I had with Marie Bowers and Thang. Marie helped me figure out a price that worked best for me and drove the car with Thang to my house because the transport vehicle could not bring it down for a period of time. Overall exceptional service, If I were you I'd ask for Marie 100% of the time!

Ridiculous rental service! I rented a car from them, they expect you to have it before the time you originally picked it up. My car was supposed to be back by 11:30 when I got there they said I should have had it back there at 10:30. I made sure and cleaned the car out and returned it, with a full tank and they said it could use 1 gallon of gas, & charged me another $38 for not topping it off. FOWLER TOYOTA IS BETTER! I was going to go with them at first but it was 20 dollars more expensive however you just have to return the car before they close at seven and you don't have to replace the gas you used. Turns out Jim Norton Toyota is terrible. So much for them saving me money. They are rude to! Gas is $1.79 right now and it was almost full. The whole time I drive the corolla it only cost 5 dollars for a quarter of a tank. There's no way i should have been charged an extra 38 dollars and what's sad is I even kept the car an extra day and paid for that just because I was interested in purchasing one when I returned it. But WHY WOULD I WANT TO AFTER THAT??? THEY DESERVE 0 STARS..

Thomas Hector is a great salesman that knows the products, and is a no pressure salesman that goes out of his way to make sure the customer is happy. That is why we have returned to use him for this recent purchase of our vehicle. Couple that with Mike David & Brian Smith on the finance team, and they made this purchase a smooth transition with our trade in.

I bought a vehicle from this dealership 2 months ago and never recieved my finance information from them. They have illegally taken the vehicle with out any notice because of a screw up on their part. All my personal property and property from my employer are not illegally seized and I have called over 15 times and mysteriously after threatening legal action the general manager and the owner are both on vacation. I would only suggest buying a vehicle from them if you are prepared to go through a legal battle with them. They are all trash.

FAST, FRIENDLEY SALES SERVICE. GIBSON ANSWERED ALL MY QUESTIONS AND MADE US FEEL GOOD ABOUT OUR PURCHASE. HE TOOK THE TIME TO GO EVERY FEATURE IN THE HIGHLANDER. THE NEGOTIATION PROCESS WAS PAINLESS AND FAST. WOULD DEFINITELY RECOMMEND JIM NORTON TOYOTA TO ANYONE, I WILL BUY FROM JIM NORTON TOYOTA IN THE FURURE. THE FINANCE SPECIALIST WAS VERY KNOWLEDGEABLE ABOUT HOW WE WOULD SAVE MONEY AND WHAT ALL WE ACTUALLY NEEDED AS FAR AS WARENTY. WAS THE MOST PAINLESS EXPERIENCE WE HAVE EVER HAD, AND WE HAVE PURCHASED FROM BOB MOORE NISSAN AND FERGUSON SUBARU BEFORE AND WE WILL NOT RETURN BACK TO THEM. THANK YOU FOR THE EXCELLENT WORK