Mike mcmahon

Review of Jim Norton Toyota

Bought a truck from there with service plan and wa...

Bought a truck from there with service plan and warranty. Found out the guy who sold me service plan lied, set it up wrong, and even no longer works there. I was charged $1,400 for 5 oil changes. What a joke. After the 3rd one I was told I have only 2 more left which was a surprise cause I thought I had 5 years of service. There I had to spend hour talking to someone (Brian Smith) who couldn't give me right plan I paid for but offered full refund. Refund would be deducted from loan. Well they sent a check for half. Months later I can't get a hold of Brian Smith and had no help form anyone I've called and talked too. About $700+ for 3 oil changes. Another what a joke. Not to mention in less than a year I found out the passenger side step bar had to be removed due to rusted frame and I have to find welder to fix. Everyone who looked at it said the dealership knew of this especially after I asked them to tighten it cause it felt loose. Lies and bs is all I have from them.