Blake Barnhouse

Review of Jim Norton Toyota

TL;DR: They charge way too much to justify the nic...

TL;DR: They charge way too much to justify the nice customer lobby, and won t price match their next door competitor. Buy a Tesla if you can afford it.

First, the positive. Dealership is immaculate and waiting room is massive and comfortable. My service advisor David was courteous and looked very professional.

Lastly, the negative. I recently took advantage of their December brake special. Their price was $199.95 with coupon. Quicklane at Bill Knight charges $179.95 for the same service with a coupon. My service advisor was unable to price match. He stated that the brake pads were genuine toyota and worth the upcharge. Toyota brake pads are warrantied for 12 months and 12,000 miles. Quicklane's pads carry a lifetime brake pad guarantee. Are they better? The Toyota OEM brake pads are $42 online and the dealership can get them below MSRP obviously. I ll ask ford how much the Motorcraft pads are the next time I m having them do the brakes.

I try not to have service done here as they upcharge on all services. Their oil changes are almost twice what Quicklane occasionally offers with a coupon. If they would have reasonable service charges I would have alot more service done on my Toyota with them.

I will be in the market for a new car in the near future and Toyota/ Lexus is no longer on my short list based on the way Toyota dealerships price coupe service customers. SouthPointe Honda should show your management how to handle customers.

Update: Spoke with manage Greg Foster (a very nice guy), and he stated that they do price match competitors and offered a $20 credit for future service. I hope future service visits won't be so frustrating for price matching. Revising review to 3-star.