Jim Butler Maserati Review

Awesome sauce, Evan was the best. He was very professional, polite, and patient. Everyone was great and I had a great experience.

New Maserati Levante Owner

Was car shopping and got the run around after run around called the dealership and Ken told me what to bring in and we did. He is very honest and does not sugar coat anything. He is not the average saleman at all very honest and real and will take care of you. If you need a car go check out Ken and he definitely will take care of you... Thanks against Ken

Don't know where to start, to much to say, Maserati don't have anymore dealerships, so had to deal the the authorized dealership, there sales department is good for as buying a Maserati, but there service department is very knowledgeable and unprofessional about fixing them, don't waste your time with them on service, to make a long story short, got my car back worst then when I brought it in we will be going to claims court!!!!!

05/16/2020
This is a reply to the response from the owner of Jim Butler Maserati, I know that this response is not from the owner because a owner would reach out to contact me directly, just as I tried to reach out, being a owner myself, you know the reason why the payment was revoked, is because you did not perform the work on my vehicle, giving me my vehicle back in a shape that to this day is unbelievable coming from a Maserati Dealership, you can sale Maserati cars, but you do not have the experience to work on them, as the Farrei Dealership is informing me as they fix what you have messed up, have all my documentation and ready to see you in court!

Ken Betts the best. He made my buying process the easiest I've ever had. But for the whole process from my phone call this morning to the signing of my contract this evening, everyone was so customer savvy. Ken explained everything that was going on from step one to the last step. I didn't have to sit and worry about what was going on with anything. I was acknowledged as I walked in the building. I didn't wait one minute to be seen. The environment was so comfortable. My 14 year old daughter was with me and she even asked Ken a question. He didn't hesitate to answer her about how the card got into the building and she was even able to actually see what he had explained to her. I am a very happy customer. I look forward to working with Jim Butler for years to come. Thanks Ken for great first impression. I am enjoying my new 2019 Cruze already.

I would like to express an astronomical gratification, to the experience at Jim Butler Maserati. It started off with a disappointing situation, regarding a car I really wanted, but it had some issues that could not be fixed to my satisfaction. However, they went above and beyond my expectation, and ended up offering me an even better car at an amazing deal. I would like to give special thank to my salesperson John Bouchet whom made me feel valued and showed sympathy for the loss of my mother-in-law. He deserve salesperson of the year, for exemplifying knowledge and patience. If you are ever in line for a car make sure you ask for John Bouchet he will make sure you are a satisfied customer. Also, thanks to all the other department that added a positive experience to this process. Yours Truly, a satisfied customer

Great customer service! Everyone was very helpful! Kurt did a great job getting me in a nice car!

Chase is awesome? Great follow up and service before and after the sale! This is a sales guy who cares about driving customer satisfaction. The dealership provided a fair price, made quick decisions and negotiated fairly. I would recommend this dealership, especially Chase!

I had my first experience with the service department at Jim Butler Maserati and was left very pleased with the entire experience. My car was done on time, on budget, and I feel confident in the quality of the work completed. Also wanted to recognize my service advisor, Tristan, for keeping me updated on the progress of the work and for going above and beyond to make sure I had alternate transportation while my car was in the shop for a few days. Thank you Jim Butler Maserati Service department!

The people at Jim Butler Maserati did a fantastic job fixing my car and attending to all needs that I had great job keep up the good work.

Tom Fredericks

Absolutely wonderful staff! I bought yesterday with the help of Chance and Ken, both of which showed impressive professionalism while still helping me feel comfortable buying my first car. The information was explained very simply for my sake, and they were very flexible to work with my needs and concerns!

Highly recommend this dealership, and will be coming back again for my next purchase.

Ken Betts was amazing did everything he possibly could to help us! He was very appreciative of our business and I was so happy with the service that I shared all of the info I could about the store as well as who to go see which of course is Ken Betts

Our experience was very positive from start to finish. Scott was a great salesman to deal with. He went above and beyond to make sure we were satisfied with our purchase. Everyone we encountered was friendly and helpful.

I looked at a used Jeep they had in the lot. The salesmen, John, was very personable and lovely to work with. I hope to do business with them again in the future.

The staff here is great beyond five stars. My sales guy Kyle is very polite, he listens well and meet all of my expectations. He treated me like a very important customer and didn't discriminate the fact that I was a woman. He made the experience of getting a vehicle from him very pleasant. I recommend him to anyone for whatever type of vehicle your looking to buy or lease.

Please go see him you want regret it.

Had a great experience at Jim Butler Maserati today. Kurt Eliff was absolutely Amazing. Also I must add that Jim Hodgkins was also amazing. They got me into a really nice car. I would definitely go back and tell anybody to go here. These people are awesome!!!

Ken Beardman Betts was great, I actually left the dealership with a better deal than I was hoping for!! Thanks again Ken!

Gorgeous new dealership! Saving thousands on a New Maserati today

Kudos to Jim Butler Maserati, we had undoubtedly the best vehicle purchasing experience ever buying from Curt Eliff, one of their salesmen..He was extremely thorough, personable, & took very good care of us. No detail was to small..He responded to any and all questions & concerns promptly & satisfactorily. If you go there ask for him, you won't be disappointed..

To my car in to Jim Butler Maserati about 2 weeks ago, because I was not able to start my car from setting out in the cold, without starting it for over a month, I told my 2006 Maserati Quattroporte in to them. They had my car for a week without a call, so I call them for a update, I got a text message from Tristan the service rep saying I need a new battery, after replacing my battery, they told me my car was ready for pickup and is there any other concerns with the vehicle, I stated no, I got there to pick my vehicle up, Tristan pulled it around and gave me my key and said it was ready to go, I go to get in my car, the glove box is wide open with the light bulb hanging out and my dash board reads electrical system failure and system not program, I go back in to see why these things are present and they told me it was like that when it came in, all lies, not trustworthy, take your car somewhere else, poor, poor and inexperienced service dealership, will be going to small claims court!

Thank you Jim Hodgkins for helping us getting our dream vehicle and Joe Thompson#highlyrecomemmend#goodjobguys#

Great dealership and great customer service. My salesman Scott Gilbert was great as well. Never pressuring just very helpful. Extremely fast and easy process getting a vehicle that I wanted and not what they wanted to put me in. If you want a great car with upfront and professional sales team, go see them. I d also like to say General Manager Jim Hodgkins was very helpful as well. Thank you guys.

Used car department. Very unprofessional and rude. 1 star because, no zero option available

I had a great experience. Salesman was very helpful and friendly. A wonderful buying experience. Love my new Lexus!!!

From the GM to the receptionist, the service was amazing. Just did my fourth deal and couldnt be happier. Ken Butts, Sales executive, is the consumate professional. The level of efficiency displayed by both Ken and the Sales manager, Jim, was exceptional. Perhaps the best experience to date. Hats off to the whole team.

Purchased my vehicle from Ken 2019, that experience was easy and seamless. Vowed to only go back to the dealership for service and each time has been great from start to finish. I m confident that I will not be overcharged and receive the highest quality of service.
Most recently, during the pandemic, I felt safe and was well taken care of by the service manager, David, and his team. I m treated more like family instead of just a customer and for that I m extremely appreciative!

Worked with Kurt Elliff on buying my wife a new car. Outstanding customer service. Normally purchasing a car is a huge hassle but Kurt made the process quick and easy. Would highly recommend purchasing your next vehicle from them.

I just bought my son a used Audi and couldn't have been happier with the kindness, patience and professionalism of Mike in sales in Jim in finance. It wasn't a high dollar sale for them and we were treated as if we were making a major purchase. No pressure on anything and we were in and out in no time. I would definitely go back to them and would recommend them to anyone.

We had a wonderful experience from start to finish at this dealership. They were very good at figuring out our needs and delivered right on. We met the GM Kyle at the auto show in January. He was very kind and told us all about the Maserati brand and his dealership. Found out that I worked with John Scariano who is the Used car Manager at the dealership. Told my wife that if we were going to buy a Maserati we would buy it from John. He was very approachable and easy to make the deal with. Scott the sales person was very professional and even came to our home to program the remote for the garage door. Jim in finance was very friendly and had our paper work done and explained everything very professionally. I wanted to buy 2 backpacks for my kids and the Parts department only had one...they overnighted another backpack for my kids from another store. Tristan was very much aware of the urgency we had since we are going on a trip soon and I wanted to surprise my kids. We met Tyler once when we wanted to test drive the car...and he couldn't have been more helpful. He was professional and answered all our questions that we had.

I recommend if you are not aware of the brand and are in a market for a luxury brand...This is one of the BEST DEALERSHIP...where customer service is awesome!!!!! Thank you team Maserati w/ Butler group.

I thought they were Great Mike Meyer was a nice older man who seems to care . It s really nice to go drink coffee and speak with someone that s older also.

For service - Following my negative feedback/ concerns we had constructive discussions. I believe that changes may have alleviated issues I had. Kudos to them for wanting to address my concerns

Very good experience, Scott Brink was very accommodating and really wanted to work with me.

Brett was amazing. Best service I ever received. He worked his hardest to find a car that is right for me. He explained everything very well. He is very patient and kind. I enjoyed working with Brett very much. Would definitely recommend more people to work with him.. Brett helped me arrive at great price and payments. It has a feature that I wanted the most, remote start. Not to mention it s a suv which is perfect space when traveling.. The whole experience at Jim Butler Maserati was amazing. Everyone that s works here is friendly, courteous, and very helpful. I didn t run into one single problem that they couldn t fix. I recommend Jim Bulter Maserati to all for vehicles.

Went in for an oil change, came out with a new car. Nope, completely unsolicited. No pressure, told them what car I wanted, they whisked it away, got it ready for delivery while I signed the paperwork. Easy Peasy. Sold me what I wanted without hassle. Then, I made a request for some extras. I brought my new car back a few days later so they could complete those things, and they gave me a loaner car for convenience while they took care of my new car. This is my second new car purchase from JBM. And I am looking forward to my next one in a few years! ;)

Ken went out of his way to get the car I need very good experience

Purchased a Preowned vehicle from Mason and Ken. Very professional and easy to work with. Top notch post sales efforts as well. Met all my requests quickly and correctly. Best experience I have ever had purchasing a car.

Ken Betts and Jim made our car buying experience a blessing. They went above and beyond to get us in a vehicle. Ken was very honest and upfront with us about everything. I would recommend this dealership to everyone looking to buy a vehicle. I believe they treated us like family. More dealership should be patterned after them. Thanks again for everything!!!!

Salesman lied about the vehicle, prices offered were 10K below KBB value on trade in. Car for sale was 6k above KBB value. A lot of back and forth for a car that was on the lot over 6 months. My work phone number was entered as the primary number of contact when my cell was provided. Very unprofessional. Asked the salesman to speak to a manager and gave me the run around. Had to come in on the salesmans day off just to speak to the manager. Car had serious issues within first 200 miles. Service department couldn't even provide service records they had to do another inspection. Left a message with the service manager & sales manager. 2 days went by and no call back. Had to visit the dealership in person to get answers or anything accomplished. Finance manager made a mistake on the sales paperwork everything had to be re signed. I've bought over ten cars most from different dealerships. I bought my most expensive car here but had the worst experience.

Kenn Bett, he was awesome! He is the best salesman I ve ever seen. I purchased a 2019 Jeep Renegade. During this process I never once felt pressured. i was gaining knowledge I wish I had known and receiving care from him! Kenn is the best! I highly recommend getting your service from him!

As a single lady, I appreciated the respect and honesty both Ken and Gordon treated me with. Would definitely recommend them to anyone living in the St. Louis area!

This was a great car buying experience thanks to Brett and the rest of the team.The process was simple from start to finish, and everyone we came in contact with in the dealership was friendly and accommodating. Brett did an excellent job working within our budget and was extremely knowledgeable.

I had the best experience at Jim Butler Maserati and I want everyone know if they are in the market for a car, especially a Maserati, they need to see Chance Kuhn. I relocated to St. Louis and have not owned a car for over 11 years and wanted something that was different from what most people drive. When I Googled Maserati in St. Louis Jim Butler popped up. I called late, got a voicemail, but decided not to leave a message. Almost immediately I received a call back from Chance and one of the best customer experiences I have ever had started from there. Believe me, I know what good customer service is, I am the General Manager for Neiman Marcus. I have never bought a car 3000 miles away without seeing it, but Chance made the experience seamless and gained my trust from the start. Once in St. Louis he picked me up at the airport and took me to see the car. Of course I had to have the car, it is beautiful...everything I wanted! I also have to give equal credit to Jim Hodgkins in the Finance Department...he was equally amazing and went out of his way to deliver a fantastic experience. Overall a PERFECT 10, 5 STAR experience from Chance and Jim! Thank you!!! One other note, I had to bring the car in to have some protection services done and the experience with the service department was terrific as well!

Brett made the buying process simple and easy. We were able to contact him with any questions or concerns we had. He is very professional and accommodating. Brett went above and beyond with making sure our loaner vehicle and new purchase were cleaned and sanitized. He also went through the vehicle so we knew how to use the tech and extras. Our overall experience was phenomenal. It the was the easiest car buying experience we ve ever had. Brett, Jim, and Mark made the process smooth. We were taken care of like family and will continue to bring our business to Jim Butler Maserati.

I have never had an easier car buying experience in my life. From start to finish everyone I worked with was above and beyond friendly and professional. Above all Brett was the best. He helped me get the car I wanted and didn't try to pressure me into something I wasn't interested in. I will definitely be back when its time to get another car!

1/23/2021
Ken Betts and Jim Hodgkins were a pleasure to work with. They spent the whole day working with my wife and I. Ken helped us select the right vehicles and Jim worked-up several trade-in scenarios that got us the best interest rate and the right deal tailored to fit our finances. I am very happy with the vehicles we purchased. Thank Jim Butler Maserati!

2/26/2021
Many thanks to everyone in the service department. Despite have a very busy day and dealing with multiple work orders and an overcrowded parking lot of vehicles needing work, Steve Levitt took my car in for service without an appointment. He even sat down and took time out of his busy schedule to help research a question I had about my vehicle. His high level of professionalism and kindness is one of the things that will keep me coming back to Jim Butler Maserati. Thank you Steve and have a wonderful and blessed day!!!!

Kayla was fantastic...a class act. Service dept was awesome. I bought a preowned lexus and treated as if I bought a brand new Maserati. Thank you Kayla and team!!

Heath went above and beyond my expectations and made trading incredibly easy.

The staff was not respectful and seemed very distant.

I sent my Alfa in with squeaky brakes expecting to pay a fortune. I was pleasantly surprised to be told the were in excellent condition they only needed a good cleaning, and my car was returned detailed!!!

I went in to Jim Butler Maserati to purchase a Nissan But came out with a better deal for my money. I purchased a 2017 Kia Sportage and I am so loving it. My car dealer Chance was really nice, understanding kind and very patient. I want to thank you Chance and Jim Hodgkins for a wonderful experience and all of your help with getting me a better deal for my money.

My husband and I just bought his vehicle from here. Everyone was very polite and professional. We also had our 2 boys with us and the employees even treated them well. We highly recommend buying your vehicles from here. We paid a good price for the vehicle we bought! Very impressed with our experience here.

Definitely one of the best dealership if not the best, bought a Maserati ghibli SQ 4 from Jim Butler Maserati after being denied from many places! The staff is very welcoming and honest! Especially Scott brink, he s not trying to sell you any car but a car you ll actually enjoy, same goes for all the staff! Service is great and they don t try to up sell you like many other dealerships stuff that you don t need, I m planning to buy my second Maserati from them or Alfa Romeo 4C from them because it s a dealership I can trust! Highly recommend this place!

As you all know it can be difficult at times to get parts for these amazing cars here from Italy in a timely fashion. I cannot say enough about the service and concern from Dave Prost and his service advisors at Jim Butler Maserati. They actually care about me and getting my Levante back to me in a timely fashion! So happy with them will be back again!!

Great experience! Ken and Kayla were extremely helpful and very professional with the whole process. I will definitely be going back and would recommend them to anyone!

One of the best car buying experiences ever. My salesman Scott Brink and the Finance Manager Jim Hodgkins make an incredible team. Professional, straightforward, knowledgeable and friendly. No false promises, no bait and switch, no games, no run around. I could not have handpicked a better team. To the entire staff at Jim Butler Maserati... THANK YOU!

I had an amazing experience at this dealership. Kurt is an awesome salesmen, very genuine and honest. I went up to the Jim butler dealership to specifically drive a 2017 Honda Civic lx. After the test drive I was not satisfied with the car so Kurt listened to my concerns then showed me an Elantra that was cheaper and exceeded my expectations. The employees at this dealership go above and beyond to make sure you buy the car you really want instead of just pushing an expensive car that you may not want onto you. They don t skip the little seemingly irrelevant things either. Other experiences with salesmen I ve walked away thinking they were all eh, but this dealership is different. Thanks guys!

Our recent experience at Jim Butler Maserati was wonderful! The ease of taking a test drive and the willingness of the team to work with our questions and trade indicated to us that this was the place we wanted to complete our purchase. We are so pleased with our new vehicle and our salesman Brett H has been wonderful even with a couple questions post purchase day. This dealership is also very COVID conscious and that was very important to us as we were shopping. We will definitely return when the time comes. Until then, we are happy to let everyone know this is a great dealership to consider when looking for a new or pre-owned vehicle.

Great dealership to buy from. Salesman Scott Brinks and Finance Manager Jim Hodgkins made for a great buying experience. The entire Jim Butler staff were friendly and hospitible to us. Thanks again.

Excellent customer service! Already looking forward to my next purchase at Jim Butler! Thanks team!

I was lucky enough to get Scott Gilbert as my sales associate, we was great all the way through the process. He answered all my crazy questions about a car I was unfamiliar with, and he went above and beyond with his service even as far as to send me a live video of the car in its current condition and to hear it running. It was a very easy transaction and everyone was very courteous. I would highly recommend these fine folks to anyone looking to purchase a new or used car. And make sure to find Scott... He's great!!!

I felt the car buying experience through this dealership was simple, professional, and most importantly fair. Kevin, the salesman I worked with, was very responsive, knowledgeable, and transparent when answering my questions. I never had a feeling of dishonesty or misguidance while I went through this process. I wholeheartedly recommend both Kevin and Jim Butler Maserati's services to anyone looking to purchase their new car.

Kurt Elliff was amazing. Paid attention to what we wanted, and worked tirelessly to close our deal. I would HIGHLY (and I do mean highly) recommend Jim Butler.

Kayla helped me find the car I needed with professionalism and care to make sure this car was the right one for me. She ensured it was pristine on the inside and outside of the car when I came to look at it and test drive it. I purchased a slightly used car and she provided me with all the details on the history of the car. She was informative with no pressure to me to purchase the car. This is the second car my family has purchased from Jim Butler Maserati through Kayla in the past 6 months and I know I will be referring friends to her in the future. Thank you Kayla for all your help. It was a joy to work with you.

This was a great car purchase experience. Everyone from Kayla, our sales lady, to the dealer manager to the finance manager went out of their way to make our purchase happen. The dealership was extremely clean and everyone was courteous and respected your space. Can't express enough how pleasant everyone was. Would strongly recommend them to anyone looking to buy a vehicle. Thank you again Kayla.

We just bought a used car from Jesse last week and it was a great experience! This was my first time buying a car and I was nervous, but they made it really relaxed, easy, and fun. Jesse was easy-going and did not pressure us in any way. I am completely in love with my new car and I couldn't have asked for a better experience or better service!

JB Service Department lack experienceand knowledge! In addition it s a small shop no bigger than a bathroom with minimum workers. I am So Glad I read another review suggesting GLB Motorworks. This company is awesome! All they work on is foreign vehicles and they do it for a reasonable price! I will be having my Maserati serviced here moving forward!

The sales experience was fine, easy, the follow up, and service after the sale is non existent, once sold they do not care. I left a total of 7 messages in the non human answered autonattend phone system, no one ever called me back. The temporary license plates that they issued were going to expire, I needed registration, they are in Missouri, I am in Illinois, so they use a third party licence title company to process Illinois registration, after 10 days of trying I was able to speak to someone, I was promised a return call from their license department Carol or Carolyn several times, never a return call. I eventually made contact with my salesperson who called me back with a phone number and stated maybe I could call and check with them on my registration, "No, You can call and check on them, usntvthat what the $200 administrative fee on each sale that they charge is for along with the 300 for Illinois registration, my salesman called the license bureau, and miraculously they would be mailed that day, upon further investigation I determined that the registration was not ordered until long after my purchase, causing the delay, which is fine if you communicate that to me, When I made my purchase I net the founding owner Jim Butler's son-in-law Bruce or Bill, who is a very nice polite businessman, I asked if I could have a number to contact him, I assumed he would like to know of my issue if nothing else to act like they cared, hang up and move on, I was told that the dealership is not allowed to give out his information, I inquired if he did not want to hear from his customers, I was told that he did not. I was told that my salesman, the GM, and him would meet and someone would call me back it's been 3 days guess what no call back, they said online reviews are very important to them, my suggestion there are many high end dealerships in the St Louis area, if you are looking for any service after the sale, Jim Butler Auto Group is not the place, you will be angry and dissapointed.

Ken is truley AMAZIMG. He cares about YOU. He wants to see you succeed. And will do everything to get you that fresh start in a reliable and safe car. It isnt just a sale for him. I would send everyone his way. Financing isn't a problem. He communicates HONESTLY with you. Jim is kind as well. He works with Ken and together they will tale care to YOU.
If you think you cant get that car..see Ken and you will!!! THANK YOU KEN.
And Jim.

My experience with Jim Butler was excellent! Joe, Ken & Jim all played vital roles in my car buying experience. The ease of the process was priceless. Thanks!

Worked with Evan Smith to purchase our car. Was great to work with. Had paper work ready when I needed it. No hassle or pressure. Great pricing. Would deal with them again.

We bought a used Hyundai Sonata from them. We had a lot of specific needs, and our salesperson, James was great. He worked with us to make sure we got everything we needed at a price we could afford.

Just leased a Maserati from here. Great experience. When I first came in 3 weeks ago they didn't have the color I wanted. Jim and Darel went above and beyond to not only find the right car at another dealer for me and buy it, but also got me a great deal. 100% would recommend to others looking for these fantastic cars!

Car-buying has always been a stressful experience for me but not this time. Scott Gilbert made this experience an absolute delight. From answering my questions, to test-driving the car to financing to getting me out the door with my dream car - Jaguar F-Type. Thanks Scott for making it all possible. This is how car-buying should be...Mervyn (& Tira)

Great Experience! My salesman, Scott Gilbert, did a fantastic job and worked with me on pricing and my trade in. I would strongly recommend purchasing a vehicle from Scott.

Awesome experience from the start. Chance; the salesperson is so freakin knowledgeable blew my mind. Nice straight forward guy. Finance MGR was super cool and open about info. I learned a lot when just buying a car. They followed thru on everything as promised also. Love my car!!! I will refer everyone to Jim Butler Maserati for Chance.

Worked with Chance to trade in my current lease to get an Audi. Once he knew what color combination I wanted, he had the car I truly wanted delivered! Outstanding experience and follow up and was pretty fair on pricing. If you're looking to trade up to a more "premium" car, I would start here. Other Audi, BMW, Mercedes dealerships will either laugh at you or insult you with a trade in offer.

Ken at Jim Butler Maserati was the best salesman I ve ever worked with. He made the buying process easy on my wife and I and was helpful every step of the way. Highly recommend his services if you are in the market for a new are used vehicle.

Excellent customer service! Already looking forward to my next purchase at Jim Butler! Thanks team!

Easy, simple, fast car buying experience. Kurt was nice, helpful and knowledgeable. Thank you :)

Fantastic place to do business. Shout-outs to Evan Smith and Jim Hodgkins for a outstanding buying experience.

Really nice dealer. One of the best service that I have ever met. Especially, Darion is a very nice and patient seller, he showed me many details of Ghibli SQ4 and let me have a really satisfied test drive. Maserati is a really sport brand. And the exhaust sound was amazing!

This dealership was great, made the process of purchasing a pleasant experience. Great selection of cars. Go see Kurt for a new car!

If I could give 4.5 stars I would. Purchased a used van there recently. The service was great and I would do business there again. Everyone was very friendly and professional. In addition, there were some computer issues that made the process take a little longer but we were kept very well informed on what was going on and they made sure we were comfortable while we waited.

Next time I would be more diligent in looking over the vehicle. We made the mistake of not trying the 3rd row seats. One of them will not fold down. In my opinion, this should have been taken care of before the vehicle was listed for sale. My husband was able to find one small broken piece that needs fixed. We don't live close enough to take it back to have it fixed so we'll have it fixed locally.

Updated 2/11/21: The service after you walk out the door is not good. Multiple times I was told something was done and it was not.

Purchased a new 2019 Levante from Jim Butler Maserati. Dealer told me they would match Bank Of American s rate with 2.99 percent from a local bank. Realized when I received paperwork the rate was 3.49. Was also told first 3 month payments were being waived, not true either. None of these were large issues as we normally pay our cars off in the first year so I ignored them as I was excited to get the vehicle.

The big issue is the vehicle started having trouble 3 days into owning it. It would lose power in the mornings, within the first 60 seconds of driving it. The power lose was so quick and severe it would cause us to fly forward in our seats. We have a 10 month old, this is not a safe worry to have with a new vehicle and a new baby. Then the check engine light came on. We were told to take the car to the local Maserati service center. We did, the first day it was there the original dealer s manager Jim tried to tell us this: I have become aware of your vehicle having an Evap situation. MOST Commonly caused by putting gas in the vehicle while running or the gas cap being left loose. A desperate hope on their end as neither of those things were true. The service center told us the evap value was replaced and that could have caused the issue. I drove the vehicle home and got up the next morning to test it after sitting all night, same jerking motion and to top it off the check engine light came back on and now the vehicle idles rough. I ve asked the dealer to allow the Levante to be returned for full purchase price.

Time to and from the dealer to drop car off: 3 hours
Time to and from the dealer to pick car up: 3 hours
Number of days car has been driver able 11 days out of 20.
Times in repair shop in 20 days: 2

My experience was great from start to finish. The staff was very friendly and professional. A special thanks to Kurt E. for getting me a new household vehicle. I was able to get a car with great mileage and still stay within my budget. This was my first time buying a car and Kurt made it easy. I would definitely go back for any future car purchases.

Kayla and Jim at Jim Butler Maserati couldn t have treated us any better. We inquired about a Lexus they had for sale and the process was easier than we could have ever expected. Kayla in the sales department made us feel super comfortable, and she really listened to our needs and wants! Once it was time to do the deal Jim in the finance department was a dream to work with also! Couldn t recommend them enough!

Terrible Experience, Employees that are very DECEPTIVE and condescending to women. They tell you one thing and then do another. And this is led by the service manager Dave and Tristen the service advisor.

120 days+ in shop later.

This car was bought as an anniversary present for my wife. It is very heartbreaking that instead of being able to enjoy the car and have it be a reminder of our anniversary and love- I am consistently frustrated and without the gift as it is having issues and being worked on constantly.

1. We purchased the car and wifi was on the build sheet stating that it had wifi. This is a major component and something that we require on all of our vehicles as we own our company and need to be connected during travel as our company is an internet based company and we need to be able to assist our customers. When test driving the vehicle we didn t see the wifi logo or a way to access the wifi on the maserati s screen. I Never was able to have wifi in the car. I found out that wifi isn t a capability or option for cars before 2020- and that they cannot be retroactive on cars before 2020. Why was sold on something that could NEVER be delivered???

2. I had my rear brakes, rotors, rear tires put on the car as part of a normal maintenance- and the Maserati tech or the service techs didn t tighten down my screw and I was losing brake fluid and functionality. This seriously has made me lose all confidence in the dealership and my safety. I am extremely paranoid every time the dealership does something to my car because I can t trust that it was done correctly and that I am safe.

3. The car had a couple parts that have failed and has allowed water leaking/flooding in the back seat floor board. The parts were fixed but my records will show that there was substantial water in the back seat/floor area of the car and that will be an issue when I Sell the car.

4. I had the front tires replaced and an alignment done- nothing was wrong with the alignment- I had requested it be completed as the car was a couple years old and it is suggested when putting on new tires. When I got my car back the car was pulling to the left very badly.

5. ALSO its extremely terrifying when the doors automatically open while driving down the road.

6. The most recent was when the check engine light came on- this was for a pretty big issue- the valve timing solenoids and the dealership put used oil back into my car. I don t care the amount whether it was 9 qts, or 9 oz. If there was something in the oil that could have caused an issue- then:
1. Why would you leave the oil in the car instead of replacing with new oil
2. Why would you put used oil back in- I have never heard of this before- and I cannot confirm that there were no external components that contaminated the oil that they took out-while it was out of the engine and put back in.

And this is only a small portion of the issues.

Dave the service manager called to tell us he would take care of the NEXT service on the vehicle after complaining about the oil change only to get there and things be changed yet again to only being an oil change vs the whole service that they said would be done. Again another classic example of being told one thing and another being done. I called him to discuss it only to be told that's not what he said and he wasn't going to argue with me over the phone. Great customer experience there.

What an experience!
My wife and I live in FL and were looking for a new vehicle. Brett responded expeditiously to my questions and texts. He made this buying experience effortless and efficient. This dealer was so wonderful, we flew from FL to pick up this car; he even picked us up from airport! Jim arranged most of the paperwork to be done online, making our transaction and time spent at the dealer swift and pleasant. I would recommend this dealer, hands down, and would definitely buy from them again.
We made it safe and sound back to FL and can t thank you enough for your commitment to quality service.

Excellent car buying experience! Jim and Ken were fantastic! They listened to all my wants and needs and got me into a great vehicle. Definitely will recommend!

Was in the market for a car with low mileage. Well I found it at Jim butler Maserati. My salesperson Mr. Ken Betts this man deserves alot of credit. Ken treated my like a valued customer. Never stopped trying to get me the best deal possible. The sales manager and everyone I came in contact with Saturday 8/3/19. Treated me very well. I would recommend Jim Butler Maserati. To anyone looking for a car, ask for Ken Betts, he's the right man to see. Thanks Mr. Betts. And thank you Jim Butler Maserati.

My wife and I walked in wanting a very specific vehicle. Scott Brink (our salesman) really bent over backward to find the car we wanted. Then Jim Hodgkins, got us financed with a very reasonable rate. We have not bought a car in a long time and were very relieved at the deal we got. Way to go guys. Highly recommended.

I bought a car from Justin Almon and was very satisfied with my purchase. I had a great experience and recommend you coming in and seeing him

They will make you feel right at home Going to Jim Butler was an experience that can t be matched by any other dealership across St.louis. I can truly say they ll have your back and get the best deal for you. I look forward to being a life long customer and friend.

I would definitely like to Thank Ken and Jim for the patience, warmth, professionalism and expertise that they have and used to get me into my new car that I absolutely love. Thanks guys I look forward to seeing you again.

My experience at Jim Butler Maserati could not have been any better. I bought a great car at a fair price and the customer service was exemplary! Tod and the rest of the team there answered every question I had and took care of everything needed for a smooth transaction. They will be getting all of my business. I cannot recommend Jim Butler Maserati enough!

Let me start off by saying this I have been to a lot of car dealers and the experience I had at this dealership is unbelievable great service when I say Ken was the best salesman he helped my husband and I out through this credit crisis that we have he got us in a suv of our choice and didn t force anything on us like 5 other car dealership tried too but I m so glad we choose Jim butler Maserati on behalf of my husband and myself we thank u so much for taking your time with us and making sure we was happy with our purchase

I would never suggest anybody buy any car from these guys unfortunately. Horrible experience.

So the only reason I posted this was to see if I would get a response quicker here rather than waiting on a call or even an email from Jim (gsm) and I did.

The team there is actually pretty good it's Jim (gsm) that has a very smug attitude and LIES for no apparent reason - I'm sure Jim is responding to these reviews as I never met any owner. If fixing issues with a Maserati you sold me is jumping through hoops then sure you jumped through hoops.

Your post shows the rampant unprofessionalism you've demonstrated over the past few months.

Thanks

Worked with Chance as an out of state purchase. Chance was incredibly professional, provided detailed information including photos. The out of state car buying experience was incredibly easy. He s a class act. I would definitely buy from Jim Butler again.