Joshua McAfee

Review of Jim Butler Maserati

Terrible Experience, Employees that are very DECEP...

Terrible Experience, Employees that are very DECEPTIVE and condescending to women. They tell you one thing and then do another. And this is led by the service manager Dave and Tristen the service advisor.

120 days+ in shop later.

This car was bought as an anniversary present for my wife. It is very heartbreaking that instead of being able to enjoy the car and have it be a reminder of our anniversary and love- I am consistently frustrated and without the gift as it is having issues and being worked on constantly.

1. We purchased the car and wifi was on the build sheet stating that it had wifi. This is a major component and something that we require on all of our vehicles as we own our company and need to be connected during travel as our company is an internet based company and we need to be able to assist our customers. When test driving the vehicle we didn t see the wifi logo or a way to access the wifi on the maserati s screen. I Never was able to have wifi in the car. I found out that wifi isn t a capability or option for cars before 2020- and that they cannot be retroactive on cars before 2020. Why was sold on something that could NEVER be delivered???

2. I had my rear brakes, rotors, rear tires put on the car as part of a normal maintenance- and the Maserati tech or the service techs didn t tighten down my screw and I was losing brake fluid and functionality. This seriously has made me lose all confidence in the dealership and my safety. I am extremely paranoid every time the dealership does something to my car because I can t trust that it was done correctly and that I am safe.

3. The car had a couple parts that have failed and has allowed water leaking/flooding in the back seat floor board. The parts were fixed but my records will show that there was substantial water in the back seat/floor area of the car and that will be an issue when I Sell the car.

4. I had the front tires replaced and an alignment done- nothing was wrong with the alignment- I had requested it be completed as the car was a couple years old and it is suggested when putting on new tires. When I got my car back the car was pulling to the left very badly.

5. ALSO its extremely terrifying when the doors automatically open while driving down the road.

6. The most recent was when the check engine light came on- this was for a pretty big issue- the valve timing solenoids and the dealership put used oil back into my car. I don t care the amount whether it was 9 qts, or 9 oz. If there was something in the oil that could have caused an issue- then:
1. Why would you leave the oil in the car instead of replacing with new oil
2. Why would you put used oil back in- I have never heard of this before- and I cannot confirm that there were no external components that contaminated the oil that they took out-while it was out of the engine and put back in.

And this is only a small portion of the issues.

Dave the service manager called to tell us he would take care of the NEXT service on the vehicle after complaining about the oil change only to get there and things be changed yet again to only being an oil change vs the whole service that they said would be done. Again another classic example of being told one thing and another being done. I called him to discuss it only to be told that's not what he said and he wasn't going to argue with me over the phone. Great customer experience there.