Jack Schmitt Ford Lincoln Reviews

I drive across state lines. I will not allow any other dealership to do repairs on my car. I would give 5 stars if Ford didn t have so many recalls.

Scott Nosser was my sales person, and I couldn't be happier with the deal we made to purchase my 2019 Ford Escape!! I give him an A+++ for our interactions!!

Dave Rees was my salesman. He was spectacular. Very knowledgeable and helpful.

Dan in the Service Department explained everything very well. All issues were fixed.

The dealers come out to greet you and they have great prices on all their vehicles. They have everything in order and take their time to help you so you have a great overall experience. Mark Heinz was helping me out and he is a phenomenal worker and suggest that anyone talk to him.

Chris Wheeler made my pre-owned truck purchase as easy as possible. As a woman, I felt absolutely comfortable with Chris from test drive to delivery. I would buy from him again.

We recently bought a 2014 Ford Explorer from Jack Schmidt Ford. We had a excellent experience at this dealership. We found the vehicle online and it was everything we wanted. Our salesmen Clint and Randy worked very hard to get us the car for the right price. They took the time to make sure we were happy and our needs were met. I highly recommend this dealership to everyone who wants buying a car to have a great experience.
Stacey

Best car buying experience yet! Mark Heinz did an amazing job helping me find the right vehicle and made me feel like part of the family not just another customer.

Dave Rees was exceptional. He made the buying process very easy. Great customer service!

A hassle-free buying experience. They have a large selection of used cars, knowledgeable sales staff, and easy financing. Overall, a great experience.

Great people. Bought a tricked out Rocky Ridge truck over the internet. Came from 4 hours away and they made everything quick and easy. Did all of the work over the phone. I was only there a little under 2 hours to get the deal done.

Strange experience. I was ready to purchase a truck. Offered to pay cash for majority of purchase and finance a few thousand for a week then pay it off. Salesman advised this was not possible. Said I needed to make a very small down payment and carry a loan for at least 6 months. What? Salesman had tacked on a VIN ID package which I had no interest in. Salesman said it was mandatory, (which is a lie).

Finance/ Manager showed up, expressed no interestin Cash/ finance and blew me off.

Shady dealership. I would avoid this place like the plague.

Service is great. Service writers are friendly and courteous. Great service department

Chrystal was super knowledgeable and helpful. She was great to work with. Her attitude about the job was very positive. Truly a pleasure to work with for my wife and I. Would highly recommend her for your car shopping needs

Wonderful experience buying a new car. Alex Garcia was great to work with!

I was beyond happy to make this purchase with Nick Karateew at Jack Schmitt Ford Lincoln. This was the easiest online purchase and the offer I was given couldn't been beat by anyone else. Highly recommend this dealership. Thank you for my new 2020 Lincoln Aviator!! Not to mention it had to travel all the way to California to get to me.

Nick has helped me time and time again! He is the best salesman I know

Experience 5 star was in and out fast work done within hour.

Salesperson, Alex, was very knowledgeable and conscientious and on the ball. Very positive buying experience.

Dave Reese was my salesman. Awesome to work with. No pressure. Great experience very personable. Will be back for my next car.

The service department went above and beyond so I could see my youngest brother off before his deployment. My car had been worked on previously at a store in Cincinnati but the real problem was not fixed. When the problem reoccurred, I was stranded until these guys interrupted their already full schedule, diagnosed and fixed my car to get me on the road. I m forever grateful!

Overall this is the best place to purchase a new vehicle,everyone was very helpful, especially Andrea who was our sales person and did not give up until she found the vehicle that fit our needs.

Great service on my 2008 Ford Mustang. They got me in and out in less than an hour. Thanks

My husband and I recently purchased our dream car, the 2015 Ford Mustang, from Jack Schmitt Ford in Collinsville, IL and we love it! Our entire experience with the dealership was wonderful and our salesman Justin Elmore was very friendly and knowledgeable. We would highly recommend him and the dealership to anyone looking to purchase a new or used vehicle.

Crystal Hopson is a professional!!!!! She gave us what we wanted and needed along with David Watkins and the rest of the team!!! Highly recommend!!!

Excellent service from the team here. I knew what I wanted going in and Crystal Cannon helped make it happen and really took care of us!! Miener too!

Salesman was nice, though it wasn t til we got into the financing department we found out about items that go into their pricing that was never discussed with us prior. It would of been fine if he would of took a normal tone and talked us through it, but the financing guy was incredibly rude. We even understood it wasn t his fault for not letting us know because they should of told us before financing, but he was just so rude and arrogant.

Going to be back to work with Roy Roach again when I m ready for my fusion!

Great experience with Dave Rees! Test drove a couple cars, bought one, and left happy. Highly recommend!

Good group, in for an 8am oil change, and tire rotation appt. Done, and on my way at 840am

Got $1500 of new tires put on. A few days later heard a noise, guess what? One lug is broke & 2 others were loose. Way to Go Jack Schmitt.

Very solid car buying experience. Kudos to entire staff.

Dave was great to work with. Very accommodating and made the process quick.

Chris, the sales guy was great. Gave us great service after the sale!

Purchased the wheel & tire warranty with the new vehicle, one tire has a pressure issue and has to be filled every 3-4 days. the problem is getting worse SO attempted to make an appointment on line after that failed, attempted to chat while is was on line with them. The number the chat line provides does not work SO i called the dealership and spoke with the service department. I was then told that they did not have an opening until August and did not honor the wheel and tire warranty at their service department.
I was instructed to review the warranty paper work and call the number and they may be able to help! Contacted another Dealership and was told to bring the vehicle in tomorrow and the issues will be resolved!
LOST a customer for new vehicles and service!

Very fair and honest dealership. Salesman Nick Karateew was excellent and gave us great service even though we are not quite ready to purchase. We will do business in the future.

Very professional. Quick service and good advise for future maintenance.

I had booked my visit online but for some reason I didn t show up in the system. Even though it looked like they had a busy day they managed to squeeze me in. I had two kids with me so was appreciative of their customer care.

Ed was our sales associate. He was very condescending in the way he spoke to us. Acted like the price couldn't be negotiated and we were ridiculous for assuming it could. Definitely don't recommend this dealership. Take the extra 30 minute drive and go to STL.

I walked in expecting to get a used car for my first car, but after Crystal helped me shop around, she got me a great deal on a brand new 2019 Ford Fusion! Thank you Crystal Cannon for the great customer service!

Very friendly staff. Everyone we talked to was very friendly and very helpful. I will definitely recommend Jack Schmitt Ford to everyone that I know.

I couldn't have been more pleased with my recent experience at Jack Schmitt Ford in Collinsville. It is usually difficult for us to purchase a vehicle due to the amount of time involved in the process. I expressed this concern to Laurie, the online manager, and she assured me that they would do everything they could to make the process as quick and painless as possible. Both Nick, the sales manager, and Laurie delivered on their promise. When we showed up to purchase the car, everything was ready to go and we were driving home in under an hour. We will definitely be repeat customers!
Chrissy Fedorchak

These are great group of people. They took care of my daughters car when she was travelling from Virginia to Edwardsville and the engine block cracked.

They gave her a loaner and communicated well with everyone to get things right. My daughter is back home now but these guys treated us very well.

Dave Reese was very enjoyable and made everything easy!!

Scott was very knowledgeable on the car we purchased and was very helpful in the buying process

I cannot say enough about this dealership and its employees, they are a top notch, first class dealer from first contact to the follow up! We were in the market for a used truck and their selection was by far the best in the area. We went down and met Mark Kessler our salesman for a test drive and that started the best used vehicle buying experience I have had in over 15 years. Mark was very honest and helpful and did not make us feel pressured at all. Mark and Jason Lyons both worked very hard to meet our needs and the overall experience was excellent. We have purchased a used vehicle from Jack Schmitt Ford and also had some service work done there as well on another vehicle we own and the service experience was just as we expected, honest and well done. If you are in the market for a new or used vehicle, you must call Mark Kessler at Jack Schmitt Ford, as I said I cannot say enough good things about this dealer, very pleasant, honest, low pressure and great people that really care! I know I will be back to buy again and I will be sure to let my friends and family know how great my experience at Jack Schmitt Ford turned out.

I have purchased my last 3 cars from Jack Schmitt Ford and have had them serviced there. I have been very pleased with the automobiles and the service.

Routine oil change with The Works service. Completed on time and gave my vehicle a wash too!

People was very nice no hesitation getting me in and out great experience

I just needed a recall appointment for my Fusion. Jack Schmitt Ford is always so prompt to get me in and out quickly. And even though they are quick, my car was still washed before they returned it to me. Thank you!!

They're good about getting warranty/recall work done. Had some issues with a tire being bad, then having the wrong one fixed after buying a vehicle, but in the end they got it right and didn't try to charge us for it. Other than that, no complaints.

Good visit and test drive last Saturday. They gave me all the info I needed and they were respectful of my time.

Alex was super helpful in getting us into a new 2020 Escape. I had done a lot of research prior to showing up, but still found myself learning new and exciting information about the vehicle. We are very satisfied with our new car and the service we received the entire time we were at the dealership!

Just bought a new car well its used but new to me from Justin Elmore. He is a great guy. Justin was a great to work for. I have been buying cars from Jack Schmitt Ford since 1987. They have never let me down on service from either buying or having my car service. My 2005 F150, which is the best truck on the road today, was only serviced by Jack Schmitt Ford. So Sales staff is great and the Service side is also great. Would recommend them to anybody. Even though they wouldn't let me borrow the Mustang GT500 Cobra for a few years, I mean really I would take good care of it. :)

Oil change price was competitive and included many services including tire rotation. Recall service performed the same day and the procedures were done quickly. Staff was friendly and direct which I enjoy. I'll have all my work done at this location!

I was visiting Jack Schmitt Ford to get my old car checked out. I must say as far as going to a mechanic I am usually a bit worn for ware. Dan helped me in the service center and I must say he was a huge help. Honest and upfront just they way I like it. He gave me all the options he could to help me out. I don't normally write reviews but I definitely had to. Dan went above and beyond my expectations. Thank you Dan.

This was a recall. My car was in and out. I dropped it off on Sunday and the car was ready for pickup on Monday in the morning. These guys also have great customer service and I would highly recommend. My family has bought two Fords from them.

Had an excellent experience with the service department. I highly recommend them.

Great service! Our service advisor Dan, was very helpful and knowledgeable. Even though our repair was small, Dan got us in fast, got our truck repaired and back to us in a timely matter! Highly recommend!

Wanted to test drive a car on their website. Was contacted by three different people and asked for photos of the car. They couldn't provide any because they did not have it on their lot yet. It hard to shop for a car when they don't have accurate info on their website. I would not recommend.

Nick K was very helpful, the experience was quick and painless, even in the finance meeting.

I just purchased my second car from Jack Schmitt Ford. I still loved the first one, which is a 4 cylinder 2011 Ford Fusion. But I started checking out specs and prices for new Mustangs online, and went ahead and contacted the folks in Collinsville with a very specific set of requirements in a new car that would get me to trade out of the Fusion. As it turns out, they were able to find exactly the right car in the area. They ended up making the whole process so simple and free of stress, that I parked the 2014 Mustang in my garage just a few days later. I would have to be living in an entirely different region of the country to even consider buying a new car anywhere else.

Bad business. They emailed me a price for a truck so I drove out on my birthday vacation weekend to get the truck and all of a sudden they want $5k more and say there was a computer glitch in the system and there s nothing they can do about it.

Nick was quick and most helpful. Great deal and dealer

This is the dealer I will always keep coming back to!! The service and concern for my needs always exceeds my expectations!! I have purchased 5 vehicles from them so far and will always come back. Our sales man, Jim Smith, was very personable and knowledgeable in every aspect!! Talk about a guy who really knows his stuff!! This is a dealership who prides themselves on customer service and want to earn your business!! Once you start buying with them you will never want to go anywhere else!! So stop reading this and go talk to Jim Smith about buying your next vehicle!! You will not be disappointed!! A+++

We brought in our E350 box truck that had developed a misfire during a trip to St Louis. They made us wait for hours while they did recall work that wasn't even authorized by us. And then had the audacity to charge an outrageous price just to pull engine codes. Complete rip off and no communication during the process what-so-ever.

Nick was awesome. He really listened to our needs and made sure we were happy with our decision to buy the Ford Escape. Then Ben got us thru the financing without a hitch. Very happy with the service we received! Love my new Escape!

We purchase a truck from Chris Wheeler. He was down to earth and wonderful to deal with. We love our new truck and the price was great!! Thanks for everything!!

Bought my first sweet car here. Nice and professional service. Thanks a lot.

My husband called Thursday to make an appointment to look at a 2014 Focus the next morning. When he arrived, Travis said the vehicle was still 'in the shop', and they were 'fixing a latch' on it . He told them, fine, he knew the product and was interested, and asked Travis to email pictures of it to him and he would be back the next day. No email came. He called the next day (Friday) before coming to purchase the vehicle. Travis said "oh, I was just going to call you. The vehicle sold out of the shop." If that's how they do business, we will NEVER patronize them. Very tacky.

Excellent service! Shoutout to Sue, Nick, Sydney, and John - you guys are the best, thanks for taking care of me. I bought an F1 50, and this dealership has the best prices anywhere I could find. But also, there were zero surprises and the staff was friendly, helpful, and made the process very easy for me.

My review is not because we bought a car at this dealership, but because we shopped there. Drew helped us when we were beginning our search for a vehicle. He was excellent! Also, my 11 y/o son LOVES Ford and has a dream to be an engineer for them one day. I can take him in to Jack Schmitt and Drew will show him cars and talk with him about them just because he knows his interest (even though he's not selling us a car). How cool is that?!! This dealership truly cares about people!

Scott and finance gal were both very professional and very pleasant to work with on the mustang deal. This is my first Ford and this has been the best car buying experience I have ever had in 20 years.

Their service department is quick and easy! My regular maintenance (oil change) was performed and they even washed my car before returning it. Great customer service!

Was not greeted when I entered the garage. I was asked you have a car here for service as a greeting. Customer service was not very personable. Positive note was that my car was done in pretty much the same amount of time they said it would get done.

My experience was great up until I took a check (yes, no debit/credit card capability in sales dep't) to make a substantial down payment. I requested a receipt due to the high dollar amount, to which the financial dep't employee replied to the sales floor gentleman helping me out, "For a check; really?!" The financial employee didn't know that I was in ear shot, but that is where my irritation began. To be clear, Nick (sales) was fine. I really felt like I might've chosen the wrong dealership when I heard the way the rude employee from finance responded to my simple request. True customer service feels like a thing of the past in most businesses nowadays, I guess this dealership is no different. I've been a Ford customer since the age of 15, still love their vehicles but I won't be recommending this location to anyone.
The only reason I'm giving 2 rather than 1 star is that the price on my new vehicle was great and the trade offer fair. The free bottled water won't garner much appreciation from me. The "experience" part of my deal was tarnished after I'd already spent a lot of money; I suppose that paints the picture.

Our experience with Jack Schmitt was great. Nick was kind and very easy to work with. He communicated well and very quickly got us the information we needed to purchase a vehicle. Will be looking at Jack Schmitt Ford for future purchases.

Nick Karateew was the best, most caring salesman we have ever dealt with. Everything was exactly as he said which was perfect! He is a treasure and you treat him right so he stays working for you!

We purchased a 2013 Ford Fusion from the dealership on 6/24/15. I drove off the lot after the purchase with recalls which hadn't been fixed. Recall dates per Ford home office: 11/2014, 5/2015; 6/2015. The paperwork they showed me after I advised them of the recall dates, were letters they received from Ford dated in August. They should have looked up recalls on Ford's website, which should be done each time a car is sold, and they would have been found. I was told this was a practice they will now start implementing. At approximately 23,000 miles, the rotors needed to be turned down at the advice of the mechanic. I was told even with low mileage it is not uncommon. One set of brake pads needed to be replaced, I have had the vehicle 5 months. 2 of the months the car has been in their shop. The transmission essentially being rebuilt - brake pads put on the other end of the car at my insistence (as a sign of "goodwill"), I immediately gave them possession of the car again. The porter had gotten grease everywhere in the car. Never have I gotten a vehicle back from a dealer in this condition. Andy, the dealership manager, offered to purchase the car back from me at $6,000.00+ less than what I paid for it! Andy indicated upon meeting with other managers, he felt it was a fair offer. The reason: because it is now older since I bought it and has additional mileage on it. I HAD IT FIVE MONTHS AND IT SAT AT THEIR DEALERSHIP TWO OF THOSE MONTHS! What a slap in the face! This was their idea of a resolution to this problem. Don, in the service department, was absolutely wonderful. He ensured I was in a nice, dependable vehicle and was very easy to work with - but obtaining a loaner vehicle is part of the warranty. I was not convinced a 200 point inspection had been completed on my car. They redid the inspection,at my request, they cleaned the car after the porter trashed it, and I received a phone call the car was ready. Upon getting into the vehicle I went into an asthma attack (that's how much cleaner it took to clean out the filth). They took the car back, called me a week later and told me it was ready - only for me to advise them I still could not drive it due to the smell. They took it back and deionized it. I picked the vehicle up yesterday and returned their loaner (which I filled with gas) and felt sick to my stomach due to the continued smell. I took it to a Ford dealer in O'Fallon. The service manager got into the vehicle and said it smelled like chemical blew up in it. They kept it and put me in yet another loaner vehicle. I was a loyal customer since I was 18 years old to Jack Schmitt when it was across the street. I will never again purchase another vehicle from them. They acted like they did me a favor by fixing THEIR errors.I treated their loaner vehicle with respect and expected the same in return for my car. Disgust doesn't even begin to explain how I feel about the managers who run that dealership. They're too worried trying to prove a customer wrong - to the point of saying three of them got in my vehicle and could smell nothing when I picked it up yesterday. In reading through other negative feedback, I find it interesting it is being buried in positive feedback. I was at work on a Friday when I received a call at 4:00 that the vehicle was ready. I could not leave work in time to get the loaner back to them. This was the only time I did not return to the dealership promptly when told my car was ready. I was told to bring it back Monday morning. Everything was covered under warranty, and you receive free car washes for the life of owning the car, which consist of water spots left on the hood. Their response below is full of lies. Their vehicle was returned to them in the same condition in which is was given to me.NEVER did I abandon their vehicle on the lot! ! I would love to see video footage of me doing so. I wish I could give them a negative 5 star rating! I refuse to defend my position when I was a victim in this scenario.

Had 2013 F 250 in for check engine light was on for a week. They performed service work and said it was fixed. Drove truck home and check engine light came on and the speed will be reduced in 50 miles. The problem is worse than when I brought it in. Will not honor competitors coupons from Ford.