Jack Schmitt Ford Lincoln Reviews

After another driver recently totaled my wife s Toyota SUV, we found ourselves unexpectedly shopping for a new vehicle. During my research, I stumbled upon a Ford Explorer Platinum at Jack Schmitt Ford - Lincoln. The car looked to fit our needs, so I scheduled a test drive the rough their website. The next day, I received a call and text message from Alex who offered to help set up the test drive that weekend.

The morning of the scheduled test drive, Alex called me to confirm that I was still interested in and planning to come see the Explorer. When we arrived, she had assigned us a sales professional who had the car pulled up and ready for us to drive. David was professional, personable, honest and made the entire experience enjoyable.

We quickly moved to financing, where Jon and the team were accommodating and worked with us and the unique situation we found ourselves in after our vehicle was deemed a total loss. Warranty options were presented in a low-pressure, informative manner and the rate we secured was competitive.

All in all, the car is fantastic and the price was right. These factors were just icing on the cake, thanks to the team at Jack Schmitt. We will be back to replace my Toyota car when the time comes.

Our thanks to Dave Rees and Nick K and Chris for helping us pick the right vehicle for our lifestyle.

Great service, Dan the service manager was great to deal with and was a great help dealing with the extended warranty company. Even washed my vehicle. Awesome job!

I brought in my car for a couple recalls. Jennifer from the service team was great!

Thank you Dave Rees for a great and easy car buying experience

I was looking for a used vehicle in a certain price range. Clint Haynes help me find what I wanted and made the shopping and the purchase easy. He was so helpful and kind. I am uncomfortable negotiating a price. He made me feel at ease and was very understanding. Great customer service!
Thank you Clint!

Excellent people at jack Schmitt Ford to buy a car. Went vary smooth for the purchase of my 2015 Honda Crv. It was use but in Excellent condition. Will do business there again.

Very friendly service. Not pushy and listens to the wants of the customer. Love the vehicle I bought with them. Would recommend to anyone looking for a nice Ford vehicle.

Had a great experience dealing with Scott and Jack Schmitt Ford

Great place to buy a truck.. salesman Jack was awesome

I am very pleased with my service. I received a real-time text detailing exactly what the status of my vehicle was. Also, the driver was prompt and very pleasant. I will certainly be using this service again. I bought my MKZ four years ago, and my overall experience with Jack Scmitt has been great. I will purchase again.

Amazing staff. Not pushy at all. Answered all my questions and got me in the car I wanted and under budget.

Nick Karateew and Paul Tedford did an amazing job, especially during todays situation. I recommend them to anyone in the area. Friendly, efficient, and very knowledgeable!!

Dave Rees was great to work with. I had to come in from out of town and he had everything I needed ready to pick up my new ride.

I was pleased with the salesman, Nick. I thought the business manager, Mr Stubblefield was overly pushy with the warranty options.

Bought a new 2019 F-150 from Jack Schmitt. Great price, great people to work with. They didn t have the truck I wanted on the lot but, the salesman Alex Garcia and the Sales manager John Reilly got on the computer and found my truck in minutes. Overall great experience and will definitely be returning in the future for another purchase.

We had Chris Belisi as our salesperson and he was very helpful while we were deciding to purchase our new vehicle. Everything went very smoothly and the atmosphere at the dealership was welcoming. Everyone genuinely seemed that they like working there! Jen McCullough in the service department was also very helpful in our decision. Thank you making this such a positive experience

Jack Schmitt Ford was great! Dave Rees was very accommodating and personable. He helped me find my 2014 ford fusion!

My wife and I had a wonderful experience at Jack Schmitt. We walked in frustrated with another dealership and immediately were put at ease by the friendly face of Nick. He very rapidly assessed our interest and directed us to an amazing deal. We soon found ourselves on a test drive and fell in love with our new vehicle. We asked if we could have an evening to think about the purchase and without hesitation Nick and his manager both informed us to take our time and that this was a no pressure enviroment. We came back the next day and Nick took amazing care of us. We are immensely satisfied with our experience and new suv!!!

Found vehicle online. Great price, great condition for used. Salesman very good, no pressure. Only disappointment was one mismatched tire which we didn't catch until after purchased. Would think for the price paid that dealer would have caught that.

Appt was for 1:00 -- I was out by 2. Car was serviced and washed, ready to drive out. Service was great. The guys are great. The grade was a definite A+

Dave Rees was a knowledgeable employee and easy to work with!

The whole crew from our salesman, Nick Karateew, the sales manager John Reilly, and the finance guy Jon Stubblefield, were all so pleasant and professional. All in all a pleasant experience.

Nick Karateew has taken care of all my automotive questions. When the time comes to move forward, Jack Schmitt Ford and Nick Karateew will be my go to.

My salesman was very helpful and I would highly recommend him!

Yesterday I was a bummed out owner of a 2009 Chevy Aveo. Today, thanks to Travis Bricker I am the proud owner of a 2014 Ford Escape. When I initially called Jack Schmitt I informed the gentleman on the other side that I have walked away from 4 other dealerships in St. Louis and refuse to work with anyone who was pushy, impatient, or rude. The gentleman introduced himself as Travis and assured me he was patient, no pressure, and certainly not rude. I am delighted to say that he was true to his word. I will happily recommend any friends and family to Travis and the Jack Schmitt family.

Javon McBride has done a great job with taken care of his customer. Thanks keep up the good work

I never do reviews but I bought a 2016 Kia Sorento from these guys. It had a slight vibration in it and we came to the conclusion that it was a flat spot in the tires from sitting on the lot. So I brought it home and drove it 1k miles and it continued. I took it to my local tire place and they said it had a broken belt in the tire and would be $300 for 2 new front tires. I thought it was a long shot but I called the dealer to see if we could work something out. Well to my surprise they offered to put 2 new tires and do a wheel alignment for FREE! I am blown away by this. This dealership stands above the rest in my eyes. Thank you.

Andrea was very helpful and knew what she had to do. She was a very nice person to work with on buying our new car.

Huge thanks to Dan and the mechanic team for another fantastic oil change experience!! Dan explained everything beforehand and reviewed upcoming needs (based on mileage) for my MKS. My car was finished and returned after a beautiful wash!! I ve been a happy MKS owner since 2013!! And would be thrilled if Lincoln starts to make them again!! Thank you

I visited this dealership with a friend yesterday and was greeted by salesman Javon McBride.
He was very professional and answered all of the questions that were asked which made the visit a pleasant experience.

Have been dealing the Jack Schmitt Ford for 30 years. Had been planning to wait for the 2019 Edge before buying however, in looking at their web site I saw they had just received some 2018's that appeared to fit what I wanted. Upon arriving at the dealer I discovered the salesman I had enjoyed working with all the years had retired. Fortunately for my wife and I Nick Karateew met us as we arrived. We could not have been happier with the service we received from him. He was well informed, thoughtful, complete and made the buying process a pleasure. Being a car buyer that wants a no haqle experience, I highly reccomend Nick. He's definately the sales professionel to work with. Can't say the same for the finance guy! My experience with the dealership over the years is the only thing that kept me from walking away from a car and deal I was completely satisfied with. Way too pushy for me. He should take a lesson dealing with customers.

Very good visit to purchase a new vehicle. Our very courteous salesman
Zak helped us through the process. We really enjoy our new purchase
and we would highly recommend buying from this fine establishment!

I had been to several dealers, before coming to Jack Schmitt. Right away Damon helped me pick the options I wanted and found the vehicle at a nearby location. There was no pressure, got a price better than the employee discount, and good trade in value too. Thank you. Stephen

My experience with this dealership was great. Crystal was incredibly helpful, hilarious, and made everything go smoothly. I would recommend buying a car from them, and Crystal in particular.

Our experience at Jack Schmitt Ford Lincoln in Collinsville IL was outstanding. The customer care you receive at Jack Schmitt is second to none. Clint Haynes, who I highly recommend you ask for, was relentless at finding the car with all the options we wanted. He kept us informed throughout the process. He proudly introduced us to his team and all were courteous and professional. Clint surpassed our expectations and he's the reason we chose Jack Schmitt Ford! You will not be disappointed when you stop in and make sure you ask for Clint!

We were treated very well. We felt sincere interest and caring every step of the process. I was injured and in pain and Ed took above and beyond effort to make sure everything was easy on me. We felt that he was honest and straightforward in every aspect of our purchase.
Judi Schutzenhofer

Great deals on cars and great staff. I would highly recommend them.

Excellent service. Service techs are very professional and courteous

Best customer service experience I've had in a long time.

I dropped my car off on a Thursday they didn't look at it to tell me what was wrong until Tuesday. Way to long. Also they never called to tell me what was wrong I had to call them to find out they had looked at it. Unacceptable.

Dave Rees was our sales person, and was a breeze to work with. Easiest and least stressful buying experience.

Alex Garcia was my salesman and he did a great job explaining things to me. Extremely helpful and knowledgeable. I was very pleased with the deal we were able to work out. And the finance guy was easy to work with and very helpful as well. I would recommend to anyone.

As a former Ford employee, I'm allowed special discounts on Ford vehicles for myself and family. On two separate occasions this dealership has tried to tell family members they were not entitled to pricing and financing together. This is incorrect. On both occasions my family members left only up be later called in attempts to lure then back in to the dealership. Very dishonest people.

Javon McBride was so adorable AND knew his stuff. Great experience. Thank you so much Javon. :)

I dropped of the car the night before for a recall and the work was completed early the next day. Easy drop off and pickup

my experience with this dealership was incredible. when i first got in i tried to get a truck that was kinda older(2009) but when the money talk came to play i told scott i didn t have a co-signer to help me out. they did everything they could to work with me and was able to get me into a brand new vehicle! scott was very helpful and always communicated with me about everything that was going on in the process. forever grateful of this guy and the company. thank you so much!

Alex was my salesman and he was very helpful in helping me find my car quick and get paperwork done at the very end of the work day. I did end up waiting an hour after my appointment time to actually get my car and some parts of the signing and credit check felt really rushed, but Alex, J.R, and Gary were very accommodating and apologetic for the inconveniences in the end, making up for it various ways. I will still be reaching out to them with anything I need help with and I am happy with my purchase overall, but it could have been a little better service.

Everything was fantastic with my experience. With all the Covid restrictions in place, I picked out my car online. By the time I got to the dealership, Alex had everything in place for me to test the car, sign papers and then be out the door in just over an hour. Everyone was polite, kind, and professional. I ll continue to come here to use Alex and the service department for all my future car needs!

One of the very best service departments. Dan is by far the top in his field. If you're not coming here, you should be! Do yourself and your fine Ford vehicle a favor.

I've went several places looking for a new car. I'm a bit picky about what I want as far as extras, but not so picky when it comes to make and model. Roy acknowledged me immediately. I told him my preferences. He was able to give me details without it all being overwhelming. I tend to want a different car every couple of years and I'll definitely be going back here next time. I feel like I have a new car guy.

great place to get a car from good customer service if so ask for lee.

My Ford focus broke down I was going to get it fixed and buy a Chevy but Mike Pirok got me a very sweet deal on a very sweet 2018 mustang thanks again Mike that's why I choose Jack Schmidt

Was able to get a good price on a Ford Focus ST from Damon Harkins who seemed very genuine and down to earth which goes a long way in buying a car. I don't like feeling like I am trying to make a deal with a sleazy salesman and I didn't really get that impression. The only person that was pushy and a little aggressive was Manager Jason Lyons. Overall, I would recommend my friends and family to purchase a car from this dealership over other local dealerships such as Auffenberg.

I had a great experience buying my car here! The sales guy Alex was nice and honest. I would have no problem going here again or recommending them.

Amazing experience buying a car here. The staff were very friendly and very accommodating, especially Travis and Mike. They were able to work with me and get me into a great vehicle for a great price. Highly recommend visiting here before any other car dealer.

Dave Rees was fabulous to work with. He was awesome. I made the deal by phone and Dave gave me great price. Super friendly and helpful. Best experience ever and I ve bought tons of vehicles over the years.

The car was bought at Jack Schmitt Ford. It was bought with a three month or three thousand mile warranty. The salesman said that the car was checked out by their mechanics and was in good condition. After the papers were signed we left the dealer. After going about five miles down the highway the check engine service light came on and the car would not shift correctly. A call was made to the dealer and an appointment was made to bring the car in for service. The car was taken to the dealer on 8/3/2013 and left for service. After a day they called and said that they were going to replace some sensors on the car and they would have to order the sensors. They said that they could not fix it untill Monday the 9th. of September. Ryan needed his car to get back and forth to work over the weekend. We went to pickup the car today, 9/5/2013. After leaving the dealer the car did not shift correctly and when the break was applied the oil sensor light came on. We went directly back to the dealer and checked the oil level and found nothing on the dip stick. The car is still sitting on the dealer lot. The car had used at least one and one half to two quarts of oil in just over five hundred miles. On the same note, when the car was started in the morning at least four or five times there was a big cloud of smoke that came out of the exhaust pipe. Ryan stated it was so bad he could not see to back out of the driveway. Ryan and myself feel that the car was not checked out and that they just wanted to get the car off of the lot. We both know that a car should not use that much oil in such a short time. A small amount between oil changes would have been acceptable but it is definetly consuming way more than an average used car. The car cost over seven thousand dollars and it should work better than it has with no problems for such a short time. The solution would be to replace the motor and fix the transmisstion. A gentleman in a white shirt came out of the dealership and informed us that this was not f*&%^ Walmart and we were not getting our money back. He said that we might have damaged the vechile but he was not accusing us of anything. ryan promptly pulled out his phone to record the conversation and the man said were done here and went inside the dealership.

Let me start by saying I have never left a bad review for any business I have dealt with. As a business owner myself I am absolutely shocked that I was treated this way.

I saw a vehicle they were advertising on line. It seemed like a good deal. I reached out to them, then they told me they have some sort of a non-negotiable light they install on all of their vehicles that is $300 along with a non-negotiable insurance policy that says if the vehicle ever gets stolen you get 5k. That costs 300 too. Along with a document fee of 300, which I know other dealers do something similar on the document fee, so that didn't really take me by surprise. All that being said whatever their online price says, be prepared to pay at least $900 more.

The very next day they dropped the vehicle price by 1k, so I reached back out. I figured, now the deal was what they had actually advertised. I made a deal with them and committed to buy the vehicle. We agreed on the price and said deal done.

Then I get a call from the sales rep later that day saying they were showing the vehicle to someone else, so he's not sure what is going to happen. If I could do a screenshot I would do that but instead I will just copy the text he sent to me:

Steve, that vehicle did end up selling. We did have a deal, but we have such a quick turnover here it is dog eat dog. I would still like to earn you business and can give you a call if we get a better option before the 24th. Thanks

Dog eat dog? After a deal is made? Before it happened Devon the sales rep told me on the phone that his manager said since we have someone here we are willing to do the deal with the new people if they decide to buy the vehicle.

So, you can take whatever you want from this review. This wasn't done from anger, but from shock. Be wary if you make any deals with them online or over the phone, they don't seem to honor the deals they make.

Jack Schmitt ford team is truly a remarkable team very professional people friendly environment finance team was unbelievably in getting me approved thanks for making my first experience unforgettable ya'll rock...

Very nice people! I worked with Chris and he was really great. He helped me get settled in my new car and everything. I would definitely buy from this dealer again.

Best pricing and excellent service. I would highly recommend!!

Very personable team and always exceptional service!

I took my car in for some recall work to be done. They did the work when they said they would and communicated extremely well. They even washed my car before I picked it up! I am a very satisfied customer!

My wife and I went looking to make a purchase on our first new car. We did some research online before we went and couldn't be any happier with the service and care we received! From the time we got there til the time we drove off the lot, we were met with very caring and helpful salesmen. Brad Clanney took us through every step and was honest with us! We felt extremely comfortable with him as we shared quite a few laughs along the way. We will be bringing our oldest son who is a Marine to buy his first car and will be recommending Brad to everyone we know looking for a great car buying experience!

The salesman, Mark, was very helpful and knowable about the cars. He was patient and easy to work with. I would highly recommend him.

We got both of our cars here we loved the service everyone is very nice

Dan & Cody were great! Very nice, professional & knowledgeable! Highly recommend Jack Schmitt!

We just bought a Ford Edge ST from Jack Schmitt Ford.

Our overall experience was better than expected. Scott Nosser was very helpful and well prepared to answer all of our questions.

Nick was great to work with on the purchase of a vehicle. Very friendly,
knowledgeable, and put me at ease while deciding. Looking forward to doing business with Nick and the dealership.

Good experience. Sales staff and finance department. Good to work with.

Travis was wonderful; a real people person. He knew everything about the vehicle and set all the "automatics" for me. He answered every question and made the process as painless as possible. I recommend Travis to everyone!!!!

I bought a 2016 Nissan Frontier from Jack Schmitt and had a wonderful experience. No pressure from the salesman and financing was smooth. I actually got to test drive the truck on the highway. (A Nissan dealer in St. Louis let me drive only on city streets - basically around the block.) I am from St. Louis and will definitely tell people that the drive to Jack Schmitt in Collinsville is worth it.

Buying a car at Jack Schmitt was a great experience from start to finish! My salesperson, Mark, was friendly, knowledgeable, and professional. Sydney, in finance and insurance, was super helpful and got me a great warranty.

Was very pleased with this location until today. Hopefully someone with knowledge to answer my questions will call me back

They were fast to fix a recall on my 2010 ford escape and super nice.

Amazing service and wonderfully nice and a pleasure to do business with Roy Roach

This dealership provided us with service that was missing from so many other dealers we had visited during the search for a vehicle that was right for us. While visiting JSF we first spoke with Michael Stone, our salesman. He was very helpful, down to earth and kind. I felt like he really wanted to help us find the vehicle that would fit our needs and meet our price range for trade in and purchase. It didn't stop there though, really the entire staff we dealt with were all very upstanding and provided excellent service. If you are looking for integrity and value, I recommend this dealership.

Dave Rees was our salesperson today and he was really easy to work with. We got a really great deal on a used Hyundai!!

Had a very easy enjoyable experience at the dealer! Salesman Ed Simunich was exceptionable and very helpful, as all the people there were.

One of the reasons I traveled to Jack Schmitt was because of the online reviews, and the dealership did not disappoint. My wife knew exactly what she wanted, and there was no pressure as we looked around. Drew showed up just at the right minute and was friendly and helpful and took us directly to my wife's future truck. The financing process was painless and stress-free and we got a much better deal that we anticipated (our monthly payments are $30 less than what we thought they'd be). I would recommend this dealership to anyone in a heartbeat, and the peace of mind I have knowing my wife is driving a quality vehicle is priceless. If you're thinking of going to Auffenberg, drive the extra couple of miles for a much more pleasant, money-saving experience at Jack Schmitt.