Jack Schmitt Ford Lincoln Reviews

Friendly and efficient. Covid precautions were in place. We felt safe and respected. Answered all of our concerns.

Alex was amazing during my car buying experience. Made the entire experience amazing, and would highly recommend them to everyone!

I ve been in and out of the dealership looking at vehicles for months. No pressure, but excellent support. Customer service was exceptional. As a result, I purchased 2 vehicles in the past 6 months. Andy and his team take customer service seriously through every step of the process from introductions to finance. Furthermore, the team cares about their products. An above-and-beyond example recently occurred when I found a rusted out scratch above my rear window - after I brought the vehicle home. I got a quote from an auto body shop and I was advised that Andy and his team will be helping me with the cost. This level of customer service is rarely present, but Andy and his team can be assured that my family will return for future business.
Thank you, Jack Schmitt Ford - Collinsville. You exemplify true customer service and satisfaction!

Sincerely,
A very satisfied customer...

Best dealership in Collinsville! Scott was very friendly and helpful. He answered all my questions and helped me every step of the way. He was very knowledgeable. Definitely recommend this place!

Our salesman was Vince Bonino. We were looking at a 2018 Flex. Vince was very helpful in answering our questions and when we took the car for a drive. The experience was pleasant and relaxed.

Fast and courteous service from Nick and the rest of the team. 2nd vehicle purchased is less than two years. I will definitely be going back again. This is the only dealership I will do business with.

Great job!!

These people put the WORST brake pads imaginable on my car! I'm in Colorado now and unable to go up into the mountains because these brake pads JUST WON'T HANDLE IT! Thankful I got down off of the first one I tried in one piece.

It was a good dining experience. The salesmanship is on several test drives so before we decided.

Dave Reese was extremely helpful with our car search .

let me just start out that if I could rate this place as a zero, I definitely would. I called this morning because my Ford Fusion gear was stuck in park but the cars transmission was stuck in neutral. All my car could do was roll backwards because I was parking on a incline. I explained the problem to the operator and she directed me to the manager. I told him that I had googled the issue and that it was a recall on my car and wanted see about getting this taken care of immediately. He told me "if there was a recall you would have gotten a letter." He also told me that my car was out of warranty and that there was nothing he could do. I asked him so your'e telling me that I will have to out pocket the towing, rental, and repair. He told me yes. I called a towing company afterwards and they told me that my car might be under recall and to double check with Roberts Ford in Alton. Mike at the Alton Ford took my VIN number down and told me that there was not only one recall but two. The Collinsville Jack Schmitt Ford did not bother to look up this information for me at all. He was not helpful and demonstrated poor customer service. If you are interested in purchasing a Ford, go to the Roberts Ford in Alton

Great people to work with. Great experience, I would highly recommend shopping for your vehicle here.

Not happy with Jack Schmitt of Woodriver, bought a 2018 car from them with 10,000 miles on only to find out after I bought the car that it had been in a accident and repainted on the right side, Clearcoat is starting to peel off already and they will not work with me at all to get it taken care of, I will not be going back and would not recommend this Dealership.

Mr Rees was a great sales person he worked well with us thanks for my new car. Patricia Williams-Burns

Took my Dad to Jack Schmitt Ford to buy a used car. Great experience nice people ! Travis was great and worked with us to get a great deal!

Working with Scott Nosser was an easy and seamless process from beginning to end. I never felt pressured to do or sign anything that I wasn't sure of. He never pushed me to purchase any additional packages or services, he simply explained the option to me and let me decide for myself.

This was the first time I purchased a car by myself and I would absolutely work with Scott and Jack Schmitt Ford again.

Mark was very helpful. Thank you for your willingness to try.

Our vehicle broke down and we had it towed to JSF. The repair was done timely and was reasonable in price. Mike, in service, was responsive and professional. I would highly recommend this dealership. Happy to be on our way home, thanks to JSF!

The service dept is top notch. Helped me out tremendously. I left another one located in Ofallon cause they were horrible and went back to the ones I knew. Jack Schmitt, especially Dan, and team take care of their of customers. A huge thank you to you all!

I have purchased many vehicles and never had issues there, either.

I get my oil change only here and it s the cheapest in town.
This last visit I was working with Dan for the 1st time and I was not impressed with his customer service. He did try and get me good deals on tires and seemed concerned. However, I felt I was talked down to as if I didn t understand how things worked or why I was there or that I had a Premium Warranty

After going to another dealership, i was getting very upset thinking i wasnt ever going to find a truck that suited my needs. Instantly meeting travis, i knew that i was going to really like him. He listened to my needs and want. He was eager to learn about me and my family and help me get what i wanted and not just p]0ut me in a vehicle. He wasnt there just to make money off of me, but there to really help me. He helped me get me where i needed my payments to be. Travis is a great guy, really down to earth! I will see travis in the future for any car my family needs. Also will send any of my friends to travis.. Great job and thank you so much travis!

I recently helped my son purchase an F150 and Alex Garcia was our salesperson. He was very knowledgeable, helpful and friendly. He was able to answer all our questions and was very efficient. I will work with Alex if I decide to purchase another Ford vehicle.

I got a truck today worked with Dave Rees
he was very considerate walked me through everything I had a great experience at the dealership

We had a great experience buying our vehicle. There was no haggling over the price and the process went as smoothe as it could have. Thumbs up to great sales and business staff!
We would definitely buy another vehicle from here again.

I purchased a 2017 Fiesta ST in black from Jack Schmitt Ford in Collinsville last May. The price on the car was great and I thought I was getting a great deal but later I learned why the car was priced so well.

I purchased the car on a very bright day with the sun directly overhead. Unbeknownst to me, the car had suffered a good amount of hail damage on the roof and was repaired improperly leaving scars. I couldn't see it at delivery because of the sun so I took the car home. Later, I noticed it and called a few times to talk to the sales manager. I finally got one and I asked her about the hail damage and what could be done to remedy the situation and the sales manager told me that I signed a hail damage release meaning they didn't have to do anything. I asked her to provide it to me from their sales records and she told me to go pound sand and also "If we made every customer completely happy we would go out of business." They knew the car had hail damage but never disclosed it to me in the sales process.

I now get to look at those scars every time I drive my car. I regret buying this car from this dealership.

Also, upon delivery, they ran the car through the car wash and installed some intense swirl marks on the hood. I complained and the salesman told me that it would just wash off. Yeah ok. They eventually fixed it. When they fixed it they installed a quarter size dent by the rear tail light. I had my preferred body shop take care of that

I also felt like they treated me as if I was dumb throughout the sale process.

If find a car that is a good deal, make sure you check every inch of it. I won't be shopping here again, for a car or for service.

2 Stars because the price was good.

Laurie was very friendly and helpful the couple times I test drove my now new focus st. Friendly staff and good customer service. Only had a small issue that arose upon delivery and the sales manager handled that the best he could. Overall good experience and am very happy with the vehicle itself.

I was needing a bigger vehicle because I m a foster parent of 4 kids. I was currently in a Chevy Cruze. My credit wasn t the best. After speaking one time with Dave Watkins, he gave me assurance that he would make sure that I would be able to get a vehicle that would fit my need. He stayed in touch with me. He let me know what I needed so that I could gather all of my information that would be needed even before my approval. I went to sleep believing that I would be in a vehicle soon. The very next day, I woke up to the great news that I was approved with Bad credit and all. I was able to get a crossover suv. He was the best salesman ever. His personality, and spirit, was so amazing. With my bad credit, he never made me feel bad about my current situation. He made it work in my favor! He s a great guy!

I had the best experience! Left please !! Thanks to Crystal Cannon! She s the best

Alex Garcia made our new car buying the easiest process we've had in almost 50 years! We had tons of questions and Alex went out of his way to answer them. And when he didn't know the answers, he found someone who did! Everyone with whom we had an interaction, could not have been more helpful!

Overall the transaction went smoothly. All very nice people and easy to work with.

David Runge was our sellsman , he was great got us in and out & he stayed in touch, and answered all our questions . We had a Great Experience buying my first new car. Highly recommend and we will be back.
Thank you!

Zhi was our salesman who did an outstanding job. He was extremely helpful. We couldn't have had a better salesman! We really weren't expecting to purchase a truck but when he let my husband test drive the truck it really made the difference. He was not high pressure as a lot of salespeople can be. He was also competitive on pricing while we shopped other dealers. We would buy another vehicle from Zhi. Thank you!

My parents bought many Lincoln Town cars at this dealership and never considered going anywhere else

Can not say enough good things about this dealership. Crystal was such a delight to work with and made the whole process fast and easy. Gary in finance was amazing as well. I will definitely return here for any future business.

Dropped my truck off because of a ticking noise coming from the engine. Service could not figure it out so they called Ford. Final conclusion was that I needed head work done. I didn't like that answer so I took it to Auffenberg Ford. Service Tech put a stethoscope on left side of engine and then removed coil banks and discovered #8 spark plug was loose. Replaced coil and plug. Problem solved by Auffenberg Service! Service ticket said the coil and plug had to be replaced because of "improper installation." It was Jack Schmidt service dept. that had previously replaced the plugs and coils.

Very rude never get new stuff still have the same vehicles from last year what nice vehicles they do have they set outside and get scratch they don t even have a show room floor most terrible dealership I ve ever been too

Bought a 2018 Mustang GT from them today. Excellent service. Nick really knew his stuff, and I really appreciated getting his input on some of my future plans with the car. Would definitely shop here again. Thanks guys!!

Always have a great experience at Jack Schmidt. The service department does a great job keeping us informed about the repair of our vehicle. Just can't say enough about how helpful they have been.

I am pleased with the service I received from this dealership. My car broke down on a road trip and we had it towed to Jack Schmitt. They got to it as quickly as they could and had us back on the road in a reasonable amount of time. The work performed fixed the issue.

The tech was friendly and the service writer answered all the questions we had for him. We were a bit bothersome given that we needed to be on the road as quickly as possible and not once did the staff appear to be annoyed with how many times we called for an update.

The repair price was about what I expected for a dealership to charge. I did not ask for any of the parts back because I fully trust that they completed the repairs that they said they did.

Overall it was a good experience and if I were living in that part of the country I would have them service the car again.

Dave Rees was helpful and handled all my questions.

Dan and everyone in the service department are amazing!!! We were stranded and we called Dan, he calmed our nerves and talked us through the process. Once we arrived smooth check in and again reassured us. In and Out in under an hour and back on our family vacation. Thank you again so much to Jack Schmitt Ford for making our family vacation break down a small interruption and not a giant disaster.

We were looking to buy a used car. We found a car we liked. The price on the car was ok. Then when it came time to purchase the car the salesman turned into a grade A but head. He wanted to argue with my wife. The fees that were added on to the purchase price was out of this world. Not to mention we caught the salesman in a lie about the fees. I would not buy a used car from this dealership ever.

I found my experience to be very pleasing. Since the corona outbreak, it's hard to go places and be comfortable. Crystal Cannon, my salesperson, was warm, friendly, and professional. This is the first time I didn't feel like a vehicle was being pushed on me. The rest of the staff was also friendly and helpful.

Alex was great. Not pushy at all, patient, & knowledgeable. Gave me some floor mats at no charge. Also, took extra time to show me how to set up my stereo with android auto, and he followed up with me to make sure I was happy with everything. Very pleased with my car and the service received.

Nick was a pleasure to work with, and they made it hassle free coming from Pennsylvania!

Alex was great to work with and I would work with him and jack Schmitt ford again. I got a good value and they were honest which really makes him stand out compared to other dealers I talked to.

Had a good experience buying an older pickup truck. Everything was delivered as promised. I worked with Emily Evano - she did a good job working the deal through to completion.

Don't be fooled by these fake reviews. This place is a joke.

This was my first experience with a recall on a vehicle. Thank you all for such quick and friendly service. You took care of everything and I had my vehicle back in less than 24 hours!

Great customer service. The whole staff is very friendly and professional. Roy directed us to the perfect vehicle. Thank you!

Nick was so helpful and made buying a car a good experience.

Dave Rees was amazing through the process of buying my car. He was extremely helpful and made the process super easy and enjoyable. Highly recommend!

Dave Runge was really helpful with our sales. He is a nice addition to the already excellent Jack Schmitt staff. I would recommend him to my family and friends.

All of my purchase and service experiences at Jack Schmitt have been positive.

Great experience. Mike Pirok was incredibly helpful!

Scott was very informative and friendly. We enjoyed our experience. Jon was also very helpful.

Ive bought alot of vehicles over the years, and this is a nice dealership. Ive bought 4 vehicles here and seems like a fair shake everytime. I like the service department too. I would recommend it..

Excellent service and repair of my 2018 F150.
Exceeds my expectations.

Had a great time, Dave Runge was very nice and a fun guy, 3rd car I have bought here!

Purchased new vehicle, Lee Chaney was our salesman. He was very professional and courteous. His knowledge on the vehicle was very extensive and impressive. Would recommend Lee Chaney for your next vehicle purchase at Jack Schmitt Ford in Collinsville, IL.

Was treated with respect and questions were answered honestly. Dave Rees was very helpful with my purchase of a 2016 Ford F150 "PLATINUM" and gave me a very decent price for it!! Would definitely buy here again!

Alex was extremely knowledgeable and helpful. He made the car buying experience a breeze . No pressure. Great at answering our questions and the price for a new truck was outstanding. Would recommend dealership if you re looking to buy a vehicle..

What a great experience! Scott has the skills of a seasoned salesman. He showed a level of respect missing in a lot of the youth today. His knowledge of the safety aspects of the vehicle were commendable. He answered almost all of our questions, and for those he couldn t answer right away, he got back with us. He made this a personal experience rather than a business deal. His enthusiasm was evident from the moment we met him. You folks at Jack Schmitt have a winner in Scott . You also have a winner in Paul, as he made the paperwork a breeze. Respectful, personable, and just a great guy. Scott and Paul, thank you both. We appreciate you!

Great service with some great employees. Crystal, our sales person, is excellent. Full of personality and made the experience super easy. Thanks!

Poor service centered around abysmal communication. I expressed genuine interest in a vehicle; even applied for financing and spoke several times with a salesman.

No one called me back after several emails and messages. by the time I was able to finally get a hold of them, the vehicle sold. They took no accountability for their poor service.

Last week I continued the arduous task of finding a new/pre-owned vehicle. I had gone to several other dealerships in my local area but to no avail. All I got from those places were salesmen who tried to put me in a vehicle that they wanted me to have. One of them started working on a deal for a vehicle I had not ever seen or driven. Frustrated and disappointed, I began my online search. I saw a vehicle at Jack Schmitt Ford in Collinsville. I called and set an appointment with SCOTT NOSSER for the next day. Still disappointed from my previous experience, I reluctantly kept my appointment. I am glad I did. SCOTT NOSSER is an amazing consultant. He did not try to sell me anything. He listened to my desires and he went to work matching my wants to their inventory. He is NOT a salesman, he is a consultant. SCOTT and CHRIS in finance as well as the entire staff were pleasant, friendly and easy to work with. They made my buying experience the best I've ever had at any dealership, hands down. Every business everywhere should have a SCOTT NOSSER.

Awesome place to have my car maintenance done. Also had a recall that had to be taken care of. Had a car ready for me, since it was a full day job. Service managers were wonderful to deal with. I highly recommend this shp!!!
7/26/2018 Again, had Escape in for an oil change and tire rotation. Excellent service. All of the Service Department personnel are very friendly, but professional. Very comfortable waiting area, and immaculately clean restroom. Once again, I give this shop

Moe worked hard to find me my dream car at an amazing deal!

We have always enjoyed good service at the Collinsville location. In choosing to buy from them this time, we received wonderful help from experienced and patient sales associates and sales assistants. Nick, in particular, was a good teacher and very concerned that we drive the new car safely, Thankyou

Just disappointed that service department could not find the time to fix a small issue before I left with the car and had to drive back to get it taken care of.

I booked an oil change two weeks ahead of time. I showed up 10 minutes early to my appointment. 2 hours and 10 minutes later I got my car back for a simple oil change. Don't use their service.

Literally been four weeks and I have not received what they promised. My one star review should be no stars at all!!!!!

Excellent customer service. The staff is very friendly and fast. I live my new car thank you

JaVon McBride , cool dude with a good attitude. Would recommend him to other ppl for vehicles

Had one of the best car/truck buying experiences ever at Jack Schmitt Ford in Collinsville. Alex Garcia and Sales Manager John "J.R." Reilly found the vehicle I wanted in a couple of days, exactly the way I wanted it, and for a good and easily agreed upon price. No waiting for hours for an answer, no bull in the fiance department with Paul. Straight forward, excellent service that turned a process that I was dreading into a fun experience.

The managers of the repair shop were rude crass and very disrespectful. While other employees from other departments were very nice and helpful. It could be a good place if they had a chat about customer services with some of the older employees. The 30 min extra drive time to saint Louis is well worth it!

Dave Rees was very polite and helpful.Would come back again!

smooth process spent less than 30 minute buying the car, price as advertised on the web, no surprises. Nick was very nice and knowledgeable about the vehicle. Opened a chat window and asked for someone to call and within 15 minutes Nick was returning my call, talked to a salesperson on Monday from another dealership still waiting on a return call. Great job Jack Schmitt Ford and Nick Karateew.

Excellent dealership. All personnel is always courteous and respectful. Mr. Zach was very helpful and understanding during my car purchase. One hundred percent recommended.

All of my car s symptoms were explained and repaired timely. I received a 2 year warranty

***I take the following 5 star review back. I drove another 700 miles down the highway and now I m having the same symptoms. Truck shut down and won t start. These guys did not fix the problem but sent me on my way anyways. Be weary of going here.

Moving cross country, O2 sensor went out. Jennifer did an excellent job of getting me in quickly, especially with my time restraints. Got the sensor replaced as soon as the part was available and got me back on the road. Her customer service was excellent. I never leave online reviews, but this employee definitely warranted one. Thank you Jennifer and team

awesome service department. Very accommodating and knowledgeable.

Our salesmen Jason Bopp was phenomenal, very thorough and did everything possible to help us get into our new car. I will definitely purchase another vehicle from him.

The finance department had issues with our license plates, which we explained the name on the registration changed after we purchased the vehicle due to marriage, but did not listen to us. The man whom finished our loan was extremely pushy on a warranty we did not want. Told us to take our GAP insurance off and put the extended warranty on when we told him no he continued to tell us we need it and insisted we keep it. Then when I gave an example of a coworkers vehicle he proceeded to tell me I was wrong and so was my coworker. I felt belittled and pressured into add on purchases that I didn t not feel necessary.

Excellent experience with Dave Rees! Made the process easy and fast.

Very professional from start to drive away. Nick was informative and easy to work with. A pleasant experience all around

Best salesman around.
Dave Runge goes above and beyond when it comes to knowledge and customer service. So glad we were lucky enough to have him as our salesman.

Fantastic group of people that enjoy making their customers happy. Ron Michael was an extremely friendly and knowledgeable salesman and made the purchase of my car easy and hassle free. I will recommend all my friends to Jack Schmitt for their used or new car needs.

Answered all of my questions and was nice. Made the visit pleasant and enjoyable while I was there.