I purchased a 2017 Fiesta ST in black from Jack Sc...

I purchased a 2017 Fiesta ST in black from Jack Schmitt Ford in Collinsville last May. The price on the car was great and I thought I was getting a great deal but later I learned why the car was priced so well.

I purchased the car on a very bright day with the sun directly overhead. Unbeknownst to me, the car had suffered a good amount of hail damage on the roof and was repaired improperly leaving scars. I couldn't see it at delivery because of the sun so I took the car home. Later, I noticed it and called a few times to talk to the sales manager. I finally got one and I asked her about the hail damage and what could be done to remedy the situation and the sales manager told me that I signed a hail damage release meaning they didn't have to do anything. I asked her to provide it to me from their sales records and she told me to go pound sand and also "If we made every customer completely happy we would go out of business." They knew the car had hail damage but never disclosed it to me in the sales process.

I now get to look at those scars every time I drive my car. I regret buying this car from this dealership.

Also, upon delivery, they ran the car through the car wash and installed some intense swirl marks on the hood. I complained and the salesman told me that it would just wash off. Yeah ok. They eventually fixed it. When they fixed it they installed a quarter size dent by the rear tail light. I had my preferred body shop take care of that

I also felt like they treated me as if I was dumb throughout the sale process.

If find a car that is a good deal, make sure you check every inch of it. I won't be shopping here again, for a car or for service.

2 Stars because the price was good.