let me just start out that if I could rate this pl...

let me just start out that if I could rate this place as a zero, I definitely would. I called this morning because my Ford Fusion gear was stuck in park but the cars transmission was stuck in neutral. All my car could do was roll backwards because I was parking on a incline. I explained the problem to the operator and she directed me to the manager. I told him that I had googled the issue and that it was a recall on my car and wanted see about getting this taken care of immediately. He told me "if there was a recall you would have gotten a letter." He also told me that my car was out of warranty and that there was nothing he could do. I asked him so your'e telling me that I will have to out pocket the towing, rental, and repair. He told me yes. I called a towing company afterwards and they told me that my car might be under recall and to double check with Roberts Ford in Alton. Mike at the Alton Ford took my VIN number down and told me that there was not only one recall but two. The Collinsville Jack Schmitt Ford did not bother to look up this information for me at all. He was not helpful and demonstrated poor customer service. If you are interested in purchasing a Ford, go to the Roberts Ford in Alton