italk Telecom Reviews

Fantastic customer ser ice quick and easy to switch highly reccomend

Be aware of this Provider! It is the worsted provider ever and is not a Uk based company and will lie to get your cash..Just google the company and look at the bad reviews.

Therepair sales people are so annoying I told them I live in hull and no one else can provide us broadband "oh we can provide anywhere in the UK " he was a pushy untrained chimp finally when he put me through to another department and they get my postcode "oh sorry I've just noticed your in hull and no one else can provide you " hello that's what I told you !!

I am really happy with the service I get from I talk

I was very happy with my service and the members of italk where very helpful and very polite I would highly recommend them to anyone who is looking for cheaper phone and broadband services

PLEASE LOOK AT REVIEWS BEFORE SIGH UP WITH italk.......

Started well... and then started having issues with the payments.
No set dates of when money supposed to leave your account , fail to take a payment and then charging you for not paying on time.. and then they will disconnect your internet on the same day without warning.. all this after direct debit was set up!!!
Small company with the poor customer service, staff not trained to deal with customer queries. No decision makers or managers available to help you with your query .. not sure if there is any at all ...

Tried to get money back and couldn't so had to give up ..
STRONG ADVICE GO FOR BIGGER PROVIDERS DONT RISK!!!!

A top broadband company with great customer service!

Really great internet speeds and quick and easy installation. Thanks italk your a gem

Had trouble with my connection at first but as soon as I called them they solved the problem within minutes

italk are great just a shame about openreach can't do there job.

Not worth the one star as poor staff training and not on the phone when rang up in regarding the broadband issue when the broadband wasn t working for nearly two weeks and still get charged full price and set up direct debit without my permission and took the money out and still awaiting for the refund when they said it will being refund within 3-5 days and still waiting for it.

I had intended to give the company no stars but could not do this as the review does not post without a star.
Dreadful experience from this company. I deal with a relatives's supplies and services as they are unable to but this company switched their telephone, which was part of a TV package, over to themselves. When I found out I asked the original company to get the phone line/number back but italk refused. When I cancelled the direct debit payment, italk set it up again, without my knowledge, under a different reference number. When dealing with italk about this matter over the telephone their male representative was very unpleasant to say the least.

BEWARE!! Had my new package cancelled without my knowledge. 'Attempts' to contact me were lies as no call history of such attempts on dates and times specified existed on my phone. Had a router sent out anyway!! Got email to say I would be charged for the router if not returned- they sent it to the wrong address!! Long story short go with Sky these lot aren't worth the hassle. Had one guy that knew what he was doing but unfortunately there are too many staff working there who have no clue what they are doing and don't give a monkeys either.

Rubish company loss of internet very offen when contract ie done so are italk.
I

They were so helpful and really made the whole experience very pleasant

Very good service they really care about their customers

Terrible company. Cold called my elderly 80 year old mother-in law and bamboozled her to sign up. She became very anxious and confused about it all and we had to become involved when they harassed her with huge bills for not a lot! We have More

This is the most disgraceful company Known to man. They totally ignore
messages, emails and phone calls. They are dishonest in their dealings and
and continue to connect you even after you have cancelled and then say
they did not receive the cancellation. CROOKS.

I have had numerous calls from ITalk, when I return the call a recording says the call was not important, but give the option to remove your number from their system - this does not work! I took a call today when I came in from work, they claimed never to have called me, I asked to speak to a manager to make a complaint, surprise surprise anyone more senior than "Clinton" was in a meeting - I was pointed in the direction of the website to make a complaint! Clinton would not give me either a telephone number nor an address for me to contact them on to complain about the number of calls I'd had. Do not deal with them!

They were very helpful & friendly. Gave me the number I needed to contact them. Honestly I gave him a bit of stick but he was very calm & helped me

So helpful best broadband provider so far would recommend to friends and family can't be happier

This is the worst company I have ever been with. They are very rude and abrupt, I have added charges on every month, because bill is sometimes paid late, they are very quick to cut people off, when bill was two days past. Internet has been More

Broadband keeps going down! Contacted them threw Facebook they was dealing with it then as soon as 7pm came they said your details were incorrect and closed the chat bang on 7pm can never reach them when I call as they never pick up the phone

I found that the personal at I talk very professional to deal with , the plans were made very easy to follow and I felt assured through the whole call that it was handled very well and easy to understand .
After being a BT customer for the last 50 years with lately getting rather disappointing service from them I now look forward to a New association with I talk whom on first impression seem a very good go- ahead company to deal with , Once again Thankyou Italk.

Discussing, I stopped being a customer 10 months ago and yet they have retained all my personal details including bank details and taken money. When I asked them to return it the was no you have an open account and therefore we can. I have had anew provider for the last 10 months. Do not touch with any size pole

Quick reliable service. The Internet speed is excellent and reasonable. Fast speeds upload and download, great product and service

The adviser was very helpful and professional. He explained everything to me in detail about the entire contract.

italk is very low in price an they are very friendly company an really nice to talk to no the phone an im really happy with my wifi

italk telecom are a bunch of thieves and liars! They not only can't produce the package they claim but they will also continue to take money from your debit card whether you owe the money or not. Offcom have been informed of their underhand tactics and lets hope this disgraceful company is soon wiped off the face of the earth!!! Future customers should realise that they need to cancel any debit/credit cards if they have a problem with italk (which YOU WILL!) they will try to take multiple payments from your payment card!

Unprofessional really dont recommend them at all I've got a long story but just not gonna even bother I'm tired of this company they literally want me to pay 110 pound within in one month just paid them 60 something pound now they say i owe them another 50 something i wont be paying nothing at all 4 days ago they just connected my internet again and now I just woke up to being cut off on a sunday this is what they call good customer service other providers give you 30 days no issue to make payment but italk is one of the worst they expect you to pay exploitation
They wake me up every morning with a phone call so many bank charges because they keep trying to take money out of my account even with I set a payment date to pay them its joke man I tried and if my internet dont get back on I wont be paying nothing and I'll be leaving them for sure this time I cant be bothered I rather pay a high price then to pay low price with bad quality customer service

Extremely pushy sales staff. they cold call you and then expect you to sign up straight away over the phone. For that I will not go with them, look at their reviews.

Fantastic service, transparent, honest and professional. Highly recommended.

We have received excellent service and exceptional broadband supply with a superb telephone service. Even my partner is very satisfied and that rarely happens.

The waiting time is ridiculous to speak to an advisor. They should get a decent telephone system.

Was quick and smooth installation,man was helpful and nice ,all good

This company is a disgrace they pray on the old and take advantage of the vulnerable! Do not use!

I'm a new customer and I'm really happy with the service I've received customer service is great I'm glad I joined the team

There useless was supposed to of been connected in the 27th march and im still waiting to be connected i wouldnt use italk for internet if you actually want internet

Simple, easy, no Hassel or fuss, just simply perfect, highly recommend italk

Having an upgrade was a pleasant experience all totally going to plan with a easy setup
Brilliant service by all the staff to be reccomended

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italk Telecom
Reviews 4,297 Great
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Excellent 78%
Great 11%
Average 3%
Poor 1%
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alexandra
alexandra
8 reviews
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Star 5
22 Feb 2018
Verified order

Cant fault them had no problems at all and customer service is awsome highly recommend

had my broadband nearly a month had no problems at all i have the lower package and runs all the tech we have

Very good never goes down good internet service very happy

Never use them worst company ever
2 hours to get contact with them on a phone had no internet for two weeks now and still no sign of it going on

My own experience has been slow, although italk are sorting any problems out now. Once it's up and going I will be happy with the service, that is if there staff are anything go go by. Courteous staff that help when they can.

Extremely impressed with communication regarding order to receiving modem and getting online! Excellent customer service and great broadband service

Shocking customer service, broadband slow and it's supposed to be fibre no where near, the woman said you can't leave us we will just take you to court .. bring it on !!! stay away from all costs

Perfect in every way. What a breath of fresh air after dealing with TalkTalk -keep upi the great work and remember the customer is part of your service. Congratulations.

The best and the cheapest broadband provider. I have never had any issues like I used to with a previous supplier. The wifi signal is excellent for gaming and watching movies. Customer service is on another level/ polite and helpful! Couldn't be happier. Thank you italk for providing your service!!!

Lilija.

When I called Italy, I was told about the price, download speed, and everything that I needed to know. My experience was really good, and I would recommend Italk to anyone.
Janice Foulds

Fibre optic more like no nothing absolutely rubbish it s not even working now at all Neva mind wen its on anyone no of a better company please

I have emailed three times to customer service for help regarding poor broadband performance and never had a reply.

Am happy with the WiFi and was fitted in good time and had no problems with it. Thank you

I've been with Italk one month short of a year and I've lost count of the number of times of interrupted and no service I've experienced, calling up customer services and going these steps of re-setting the router box and taking off the cover of the telephone socket to plug RJ11 directly to the inside socket. I think they should be paying me for such annoying inconvenience. Also was sent a replacement router not to long ago which was protocol of action in which worked for about a day and the next day i still experienced drop outs and intermittent service before finally no service i ended up having to purchase a EE 4GEE Mini 2 PAYG Monthly Wi-Fi device because i have to rely on a good constant broadband connection at all times 24/7 and having to wait a week for an engineer to visit something weird happened it decided to to resume service about 9pm the night before the engineer is due visit unbelievable..!!! I wouldn't advise using this company at any cost rather you pay a few bob more and get a reliable service.. I've now developed a fear turning my head around to look at the router to see if the internet symbol is still active, I've also lost out on a few good opportunity's due to this continuous problem.

Switched to iTalk got connected ,phone works but no internet. So much for the smooth switch over. Customer service to a call centre is about the only contact you have. No contact with technical support. The best the call centre could do ,is say technical support will contact you tomorrow. Big mistake switching to iTalk,excuses = poor service.

Greta customer service and wow, what a good internet service too. Reliable and fast and with no hassles so far. I wish id swapped over to italk before.

Router is so far excellent and great features and clear to view lights.

Really pleased with italk and for the cost a month it's excellent. Half of other big suppliers and line rental included.

Great, real people dealing with you too.

So far so good..

Definitely the best move I have made changing too italk internet value for money.

no answer just busy signal, waiting for line for old gentleman,

disgraceful customer service only joined this month

Quick response when I applied online carnt wait to get up and running (12th June) the operator was very nice and very clear when speaking would recommend to my friends and family

This organisation is a pain in the ' you know where'!!! They keep phoning me, with no answer. There is a message, telling you to press a key, to unsubscribe, which does not work!!! They are a damned nuisance and wish the authorities, would clamp down on them.

This is the best internet service I ve ever been with and I never have a problem with it

I have tried to call so many times and get fed up waiting for someone to answer, (no one ever does) I have emailed various times and no one has replied. I have had no internet connection since the router arrived 2 weeks ago. Very unhappy with the service (or should I say lack of servce so far). WILL SOMEONE PLEASE REPLY!!

This has to be one of the worst companies ever! Trying to get through to customer service and have been on hold for over an hour, but if you wish to speak with someone regarding setting up an italk account they will answer immediately. Bloody joke!!

Absolutely the worst company of any kind I have ever had the misfortune to deal with - and I am over 60!!

They failed to start my broadband service on the activation date leaving me with no internet connection for 2 weeks - so far - with still no word about when I will be connected.

The customer service line is dreadful. I've had to wait for over an hour whenever I have tried to call. And then nothing is done to resolve the problem.

I lodged a formal complaint and received one call from someone who made pathetic excuses for the lack of service and couldn't tell me if or when I would be connected.

I have given them an ultimatum. If they don't sort this out within 23 hours I will switch to another provider.

The initial person was friendly and helpful.5
However customer service after just sounds like a noise chat room.1
Whether the internet is any good I will wait to see before I give my review

Why is Jemma Cooper leaving a 5 star review when she works for Italk, conflict of interest? Sure Ofcom would be intrested in this.

Very friendly customer service team. Not connected yet as coronavirus slowed things down but they kept me in the loop. Would recommend.

Horrendous company, they prey on the elderly and scare them into paying money.I really don't know how anybody that works there sleeps at night knowing they a ripping the elderly off.

The customer service with Italk is great and very friendly. Also the Internet and phone deals are great and affordable. I would recommend them to anyone. The internet speeds for upload and down load very good aswell.

POORY MAMAGED COMPANY WHO TREAT THEIR EMPLOYEES LIKE SKUM, SCAM EALDERLY PEOPLE AND WERE RAIDED BY THE HIGH COURT IN 2015 , AVOID AT ALL COSTS !

Had problems with italk as i was ment to go live on 22nd January but did not go live till Sunday the 4th of Feb 2018 as they said there was a fault with the line. Now i am active the broadband is really fast great service. If your thinking of going with italk do it as its worth it. Once i did go live 2 weeks late i might add i have had no problems with land line or broadband speeds, i do agree they need to pick the phone up sooner rather then later the most i ever waited was 30minuets not hours but that is still too long to be on hold. I also find there online billing rubbish as it tells you what you owe but fails to tell you when your balance has been paid via Direct Debit leaving you to work it out, they need to add to the billing set up when they have got your payment as all other company's already do this like all there rivals lol. Please sort this out for all your customers straight away they won't tho as they can't be bothered.

Easy to setup as everything was done. All i had to do was plug it in on the change over date.
Have had no wifi issues no matter where router was placed.
Would definitely recommend

Totally easy to join well impressed by how quick it all got set up and even British call centre