I've been with Italk one month short of a year and...

I've been with Italk one month short of a year and I've lost count of the number of times of interrupted and no service I've experienced, calling up customer services and going these steps of re-setting the router box and taking off the cover of the telephone socket to plug RJ11 directly to the inside socket. I think they should be paying me for such annoying inconvenience. Also was sent a replacement router not to long ago which was protocol of action in which worked for about a day and the next day i still experienced drop outs and intermittent service before finally no service i ended up having to purchase a EE 4GEE Mini 2 PAYG Monthly Wi-Fi device because i have to rely on a good constant broadband connection at all times 24/7 and having to wait a week for an engineer to visit something weird happened it decided to to resume service about 9pm the night before the engineer is due visit unbelievable..!!! I wouldn't advise using this company at any cost rather you pay a few bob more and get a reliable service.. I've now developed a fear turning my head around to look at the router to see if the internet symbol is still active, I've also lost out on a few good opportunity's due to this continuous problem.