Irish Ferries Reviews

Interesting experience, dirty dated furniture. Was not comfortable for the Three and a half hour ride.

Holyhead port layout a bit confusing. Irish ferries not particularly reliable. Customer services are expensive to call, unhelpful when you get through.

Good value ferry but bring your own food (its pricy) and entertainment, not much choice. Staff were efficient and mostly curtious but definately not friendly. Social distancing was observed but sanitiser stations were empty and could be placed better (near doors and contact surfaces etc). The cabin and public areas are comfortable and well maintained and clean.

I never use Irish ferries because of the additional booking fees they impose.
The price advertised should be the price you pay.

The trird time and everytime super. Oscar Wilde after reconstruction very nice, only the interior doesn't look like a ship-interior anymore - sentiment. (-: The whole personal was super evetime and this is the reason of my review. Thank you for the good workers choice! Stay this line!

Better than Stena Lines, they care about customers.

Excellent way to travel home. Staff always helpful and friendly

The Epsilon is not the best Ferry, I would recommend the "Ulysses" which is lovely. The "Epsilon" is a bit cramped and uncomfortable, however, book a cabin and it's great!

Wonderful ... paid food ... clean bed ... shower ... Shop ... to repeat

Ulysses Ferry has everything for a comfortable crossing...

Great service. The food feels good, they have a good cook. The cabins are clean. The cruise is nice and pleasant.

This review relates to Irish Ferries W.B. Yeats, the new (May 2019) ship sailing Dublin-Cherbourg.

This ship is brand new. It is advertised as luxurious but falls far short of this. It lacks comfortable, pleasant areas to relax. All the seating is functional. It's more like an airport terminal than a cruise ship. Food choices are limited and expensive. (Dinner in the restaurant is 59.) The play area for children is tiny. There are fewer choices of places to eat or drink than there were on the old Oscar Wilde.

It's not all bad. Cabins are comfortable with surprisingly good pillows and mattresses. There are lots of power points throughout the ship (continental style). It is quiet and, at least for the two crossings I experienced, smooth.

Overall, this ship is a step backwards compared to its predecessor, the Oscar Wilde. Given the hype and the expectation, the W. B. Yeats is a dissappointment.

Always great! Staff are wonderful, very friendly, helpful and informative. Ferries are clean, comfortable and good value for money.

Good and uncomplicated service. Nice personel. Unfortunately, the Epsilon is currently still being used on the route from France to Dublin. Why the smallest ferry is used for the longest route is not clear to me, but according to some fellow travelers, a new ferry with a little more "entertainment" will be used for the 2019 season.
Otherwise reasonable prices for food, drink and the crossing itself.
If you find out beforehand, you can switch your mobile phone to flight mode in order not to pay for satellite roaming. But that's the case on all ferries around the world, so don't be angry but inform yourself beforehand. WLAN works, however, and its speed is acceptable.

Swift & Ulysses (Club Class) are brilliant. Epsilon, on the other hand, leaves a lot to be desired; very limited space, comfort is lacking and food is terrible. Avoid this crossing if you can.

Have to pay to call to discuss a cancellation of an already paid for service. How is that OK? I understand weather issues happen but it is not OK to charge me to call you to discuss my options.

Also paid a premium for the Dublin Swift service and there is no compensation/refund of price difference for the fact I am now on a cheaper longer service which I could have booked for a lower price.

I been on a other Irish Ferries. A month before this crossing. The reason I went is a funeral happening in Dublin. So I had cross for that.

Irish ferry became a very unserious company we were booked for Ulysses and we got Epsilon instead we were a lot of passengers and there were not plenty of seating place.

They cancelled the crossing I booked. We were moved onto a boat so small before all the truck drivers went to their cabins there was litterly nowhere to sit.
When I asked a member of staff if there was somewhere my 80 year old disabled mother could sit he pointed at a row of hard kitchen type chairs with no arms ( people with limited upper body strength will know how important arms on chairs are) that were placed in walkway out side the toilets and said there are plenty of chairs just no tables. We sat in a cold walk way for 3 and a half hours while others lay down asleep across the very few soft seats. The staff did nothing even when we asked them for help.

Apparently not if you sail @irishferries.
Never again and I mean never ever again.
If you need to travel with anyone elderly or infirm please please dont put them through what we have just been through

Clear transfer from the train to Dublin. Beware - no food sold at the train/ferry station in Holyhead. You'll have to wait til you board the boat. The Ulysses was a beautiful boat with plenty of seating and outside space at the back of the boat. The reclining seats made for a nice nap.

Good service for travel between Ireland and United Kingdom. Price could be lower.

In 30 years still no change the price of food is through the roof poor food rich man's prices

Very efficient boarding process. Very easy to navigate while inside the port.

Kids and I loved it, even with the quick ferry being delayed, they made up for it by giving us a drinks voucher

Was on the Epsilon. Very small ferry with few amenities, but the crew were very friendly and polite, unlike the crew of the Ulysses.
Coffee was excellent.

The best place to cross the sea the best ferry experience great fares

We liked the crossing very much. Round trip. From Cherbourg to Dublin. Very nice staff.

The new ship although faster is poorly organized. Has a lot less options for eating etc. The restaurant area is utter chaos and the food abominable.

Took the 2am ferry from Dublin to Holyhead and opted for a cabin as we are 3 kids and 2 adults. We could hear every word coming from people next to us..thin walls. But beds were comfortable and towells were provided so you could have a shower. Steep ramps, getting on and off the boat but no hassle for an automatic car...good clutch control and handbreah is needed..

Came home from Ireland and was a very quiet crossing, we had a two bedroom plus berth and it was lovely to have a fresh warm drink in our cabin with an assortment of biscuits and had a short sleep and a shower and felt refreshed for the journey home.

The renovated ship is much better than what they had before. Beds are short and hard to sleep on.

Well it all started with a 2.30pm crossing from Holyhead to dub. At 11am I get a text while driving from London to Holyhead to say the boat is delayed... 90mins... But this has been the case for a few days, which messed up my plans and More

Very poor customer service. Still waiting for a reply since April.

Nice clean ferrys staff ok not the best by any means

Cabin with window was just great. Just awesome. Many extras. Only seaside getting used to ..

they didn t let us on the boat even though we were 20 minutes early (we found out later that you need to come even earlier but there is no notice about that if you book via virgin trains website). As a result we lost all day and money. The guy on the counter in Dublin port was very rude and started laughing at me when I asked if something can be done. I also tried to call the company - no response because it s weekend (amazing, lads, have you heard about 24/7 customer support? Not so progressive to have it?)
Disgrace.

Think I preferred the Oscar Wilde. No Steakhouse on WBYates and Lady Gregory @ 60 a head a bit much, especially if eating on one's own. And bar much more crowded and less comfortable than on OW. (I did not have a chance to check club class lounge). The room tvs were very limited in channels and could not get any Irish channel. And frankly despite living in Dublin suburbs I actually preferred Rosslare embarcation (got slightly lost finding Dublin Port Irish Ferries embarcation). Last but not least (and bearing in mind I have been travelling with Irish Ferries for more years than I can recall), Roscoff suits me much better than Cherbourg. Only plus is that Irish Ferries now provide decent pillows in the cabins.

Very beautiful boat. Comfortable. The crossing Dublin-Cherbourg went well despite the swell.

Club class has gone down hill, been traveling for the past 5 years with them using the club class but the nibble selection has gone down hill and seem to be crimping a bit on the selection

Very pleasantly surprised, not been on an Irish ferry before and we paid 18pp for an upgrade and it was well worth it. Free nibbles and drinks ( not alcoholic) for the duration of the crossing. Very comfortable and staff very pleasant and I didn't suffer with sea sickness.

Fantastic Ship. Always use Irish Ferries. First Class Staff. Keep up the good work.

Rip off every time,
Un friendly staff,
Sniggering at ppl,
I travel every week x2 and give stenna line a 3 star cause its much easier but stenna is also not cheap either but least they help and do there best irish ferries dont give a dame once thet got ur money. SO TRAVEL STENNA LINE remember that.

Missed my Ferry but found them to be really helpful. And managed to get on the next sailing with little extra money.

Helpful staff.

Priority boarding is not priority as you are put in standard and I have no problem with that if I wasn't told that you get priority when you book a cabin

The outward journey was fine on the Dublin swift lots of space and amenities, however the return journey on the Epsilon which was terrible, the Epsilon is a frieght ferry and not designed for high passenger numbers and lacked services. Avoid the Epsilon if possible.

Friendly and efficient service. I have used the ferry company on a number of occasions and will continue to do so.

Very good food and shops crew very friendly and professional

Use the Ulysses ferry twice a year. Comfortable seating and crossing. Plenty of places to eat, shop and entertainment for the kids including cinema.

Super shipowner. For drivers, the ticket price includes a cabin and one meal.