they didn t let us on the boat even though we were...

they didn t let us on the boat even though we were 20 minutes early (we found out later that you need to come even earlier but there is no notice about that if you book via virgin trains website). As a result we lost all day and money. The guy on the counter in Dublin port was very rude and started laughing at me when I asked if something can be done. I also tried to call the company - no response because it s weekend (amazing, lads, have you heard about 24/7 customer support? Not so progressive to have it?)
Disgrace.