It is a beautiful hotel. However our room was quite chilly and we couldn't seem to get it to warm up. They have a good breakfast buffet. The bar has a great selection and good food offerings. Staff is friendly.
The hotel is just average but I cannot say enough about the great customer service we received from Janeay, the front desk personel.
When we first arrived, we were told that the hotel had overbooked their rooms and the SkyView room we reserved was not available that night. We got downgraded to a terrible room with a view of the air-conditioning vents and unable to sleep that night due to the next door baby screaming all night long.
The next day we were moved to our SkyView room only to go into a very hot room with a broken air-conditioner.
We seeked out Janeay to help us.
She quickly transferred us to another SkyView room and called us afterwards to make sure everything was ok.
She was friendly, welcoming and understanding.
She turned our negative experience into a positive one that weekend.
Stayed here for a city break .Fabulous hotel and very up-to-date and elegant.
Would highly recommend.
The hotel, with its new look, is very elegant and the location is great. Our room was a bit cramped but the bathroom was nicely upgraded and made up for it. The only real negative was the concierge. He gave us outdated information, saying exhibits were open that has already left the museum. When I asked him to make dinner reservations for my family, he wrote down the phone number and handed it to me on a sticky note. I guess he couldn't be bothered. But overall, the hotel was very nice, comfortable.
The hotel was one of the nicest places I've ever been inside. The workers were extremely courteous and the food here is great!
Good location. The room is excellently furnished, clean and tidy, a good size for family of four. The beds are a little small in the width and don't like the memory pillows, but that's personal choice.
Company party on 1st floor. Nice space. Live singing.
Beautiful hotel very clean, well located and very good employees.
The hotel prices and the quality don't match. There are several hotels around the corner with equally good quality rooms but for better price. The service is really good from the cleaning crew but not so much from some of the management and concierge service especially how they treat elite customers. I felt they cared more about making $86 off of me for a late checkout by 4pm than waiving it because of my elite status especially when there were plenty 9f rooms available at same room type (I double checked online). I won't be staying here again.
beds are very comfortable (10/10 as for my reference Westin) rooms are comfortable. I believe the breakfast is overpriced ($50 after gratuity). Crew attention standard for a 5*
Beautiful hotel. Staff were very friendly. We were upgraded to a long size and it was wonderful. Bathroom was very best and clean. No problems or hiccups
This hotel while very clean overcharged my card when I arrived then again days after the pending charges cleared! They are overpriced and rude! I was comped parking the firat night for my troubles but then charged for it again upon checking out! Called about it and she said they returned some of it, In my second room my kids were intrigued by the charger pack for the phones.. They had never seen one before. Out of excitement they took a look at it showed myself and my husband and then placed it back didn't use it but they told us they still have to charge us for it whether you yse it or not! A rip off! Nyc is expensive but this hotel guts you for everything you have! I will never stay here again or at any other intercontinental because of this awful experience I had here! If you want to be ripped off feel free to stay otherwise watch your money carefully!
Beautiful hotel, typical of New York, very well located but not very cheap.
Special place in Manhattan. Traditional special service and comfort. very well
Location is central. Love the thick carpet and slippers.
That said, none of the front desk staff acknowledged my Spire Ambassador status, nor did I get any room upgrade. Also, didn t get any food & beverage credit or any complimentary mineral water during my stay.
Rather disappointing!
Beautiful and luxurious hotel that I visited with my best friend for a simple night on the town. Service and amenities were exceptional! Not to mention there is a 24 hour eatery, a couple drugstores, and shops within walking distance (it is in the middle of Manhattan). Our room was comfy and extremely clean! I even had a minor issue upon check out and the employees were eager to assist me! Will definitely stay here in the future!
Very poor client relation service, small breakfast area that you for to queue before you get a table
It looks nice but we weren't able to make it so wanted to cancel our stay last minute. Yes its not their policy but New York is jam packed with people needing a space and they wouldn't cancel it. Poor customer service.
This is IHG at their best. Great facility, clean rooms, too notch customer service. Intercontinental is one of the main reasons I only stay at IHG.
Fantastic hotel in the middle of it ,nice breakfast but be aware of the $30 a night destination fee that's put on your bill at the end of your stay , it's fair to say you can use the $30 for food or drinks within the hotel but it must be used before midnight . Very helpful staff I would highly recommend
Nice hotel, correct staff, adequate cleaning and with very good facilities
One of the worst hotels in the world for intercons. From employee response to feedback. Hollidine is better. Unkindness is like Manhattan Tower. Worst experience. The staff attitude is so full that IHG employees put their tongues out after the call.
Classy, stylish hotel in downtown Manhattan. The rooms are not very big but with very comfortable canes and several pillows to choose from. Incredible breakfast, although very expensive and the staff attentive to everything you need! A luxury spend there a few days
Very courteous service , clean rooms , decent location and the prices weren't to bad .
Luxuriously comfortable hotel with well appointed rooms and really friendly and helpful staff
Great attention to detail. Look forward to returning!
No Show was charged on the rewards bookings.
This policy wasn't clear enough at the time of the booking. When I spoke with one of hotel's employees they agreed with me that on the rewards booking there should be no charge, but couldn't help removing the charge from the credit card.
Long wait for check in, but otherwise, no complaints.
You truly get what you pay for! Was a wonderful experience, great bed, very clean, and everyone was super friendly. Would stay again.
We had a nice stay last night, but as we were just checking out, Gregory, at the front desk, overcharged us more than $50. Upon realizing it and going back moments later to fix it, he was extremely rude...forcefully hitting the keys on the computer keyboard as he typed and saying rudely, that is why I told you to check it before you left! As if walking away and checking it 10 feet away was not the right choice. You expect when you pay for a 5-star hotel that you will be treated in a polite way. Unfortunately, Gregory was not that way. Perhaps some training in how guests should be treated when the hotel makes mistakes?!?!
Good hotel and amazing hospitality with good value for money with a good location
Nice place to stay, central, good transport links. Decent WiFi which you can get if you're a member of their loyalty club (free). Didn't try the bar or restaurant, really easy to get breakfast nearby anyways for much cheaper,and as for dinner, why would you bother, you're in New York after all. Would definitely recommend staying.
My friends and I (4 adults) had reserved the premier room with 2 double beds for one overnight stay. The hotel's location made for easy commuting throughout the city via train with the N and 6 line and was an easy walk to Times Square. We had arrived at 3pm to check-in and met a 4 person line with two receptionists. After the wait and a 10 to 15 minutes overall check-in process, which we thought to be tedious for a large 4 star hotel, we received our room cards. The room was pleasant but we found the bathroom on the smaller side. We appreciated the cleanliness of everything but was surprised by the lack of towels and toiletries for 4 guests. We had to contact the front desk for a sufficient supply. The staff member we spoke with was courteous and accommodating. We waited for a little under an hour while we settled in for the items but left the room when they didn't arrive. However, they were placed neatly on of the beds when we returned 6 hours later. All in all, we had a satisfactory experience but none of us were blown away by it.
Stayed 7 days. Very clean. The staff was friendly too. 10-15 min walk to time square
Very nicely renovated, great location and staff is very helpful.
The room was clean, comfortable and well lit. Would rate 5 stars if it included a coffee maker.
Really fancy place. I thought I'd seen the fanciest NY had to offer but nope, this one was even fancier.
If anyone out there is trying to find deals for hotels and resorts go over to . booked a hotel room on there and they had the lowest rates just about anywhere!
Beautiful hotel. Classy like all intercontinental hotels. The kind of place that let's your guests up without grilling them or demanding ID etc. They mind their business and they mind it well.
Beautiful hotel. So far, the staff has been exceptional. Great location.
One of the most visited tourist spots in NY and many hit movies were recorded !!!
Great hotel, large rooms, the good at the restaurant is good, proper wine list at the bar. Wi-Fi is not free, unacceptable for a 5 stars hotel
Room was confirmed with check-in at 4pm. We came at 5:30pm and they made us wait more than 45 minutes in the lobby because the room was not ready. No excuses, no apology. That's it. If you are into waiting in the lobby for your room to be ready after a long day, that's the hotel you want to choose. 45 minutes later, I am still waiting... Knowing this, I would not have picked this hotel.
Great location, beautiful hotel and great service. Top notch!
A very nice hotel in beautiful midtown east. The hotel rooms are spacious by NYC standards. Very clean and well appointed. The resort fee is redeemable with food credit and other services. Highly recommended!
Great location. The room was cozy with a view. Wall size painting on one side. Service here is okay nothing extraordinary. The room & bathroom was very clean though.
Beautiful room, friendly staff. Great location. Quick jog to Central Park.
Terrific, comfortable and convenient. Very helpful staff.
There's just something about the Barclay. Quintessentially New York. And great service and renovation. Always ask for a room on the LHS. No view but so much quieter. :-)
First Class! Potty they do mot have bathtub with kingside Bed. Only shower.
Retro atmosphere and modern comfort. A true international grand hotel. Strategic location for the midtown. DON'T: breakfast at the hotel, $ 105 for two coffees and two croissants. In fact, all you bring food from outside to eat it in your room or even (horrors) in the lobby. DO: Ask your concierge Tea Ferrari, suggests and organizes the best excursions and solves every problem.
Relatively affordable price through hot wire, aged luxury hotel, good location
Excellent experience. Staff polite, room very comfortable, great location.
Prime location within walking distance to pretty much every where.
Attended an absolutely first-class wedding here. The inside is second only to the short walk it provides to EVERYTHING.
Big, fancy, nice. Nothing to complain about, nothing breathtaking. This was at a gala in the upstairs ballroom
Very correct, although at a slightly higher price ... Special highlight a cozy hall and breakfast area, and ... the music !!!! Suau explendid cool jazz of the 60's !!! ... Do not change it!
