Infiniti of Ardmore Review

The service is terrific but the price of labor is quite steep. Compared to other auto shops I've frequented (even other Infiniti dealers), this place has a labor cost that is 200 to 300% higher. They also replaced a battery in my keyfob that I had just replaced a few days ago. Sure it only cost $5.00 but it was unnecessary and the cashier did not care that I was dissatisfied with that charge. I admit that this shop does great work and the service is excellent but the cost may be prohibitive.

Great customer service and a relaxed professional atmosphere.

Rob was an excellent salesman! He provided exceptional service. He is professional, not pushy, energetic and friendly. Very personable, great personality. He thoroughly answered my questions. He took his time to locate the exact QX60 I wanted and thoroughly explained all the details of the car. Working with Rob and Nick the finance manager was like talking and working with good friends. Great car buying experience. They made it easy, stress free, and relatively fast. I will definitely do business at Infiniti of Ardmore again and recommend to others. Thanks Rob and Nick!

Great work & very knowledgeable when it comes to your vehicle...Darren was very very helpful..Thank You..

Everyone was so helpful. And Charlie went above-and-beyond with an audio issue I was having.

Infiniti in Ardmore move very efficiently. I got my car issue resolved very quickly and they found the issue fast. I would recommend their services.

Fantastic, courteous and thorough. Great service and team.

I had a very kind and helpful tech named Alan who did everything he could to help me out. I was however highly dissatisfied with the result of taking my care into service and I would like to speak with management as soon as possible.

I returned to this dealership's service department for another issue with our Nissan Murano. Russell, the service writer, as an AWESOME gentleman, very knowledgeable, and kept me informed about each steps of the process. Although they took care of another issue on the same vehicle last year, but the communication process was not nearly as smooth and timely as this time. I was TRULY amazed the way Russell kept me informed of each steps. Additionally, he went out of his way to setup the payment process via email (as I refused to pay using a phone app, due to having terrible fraudulent experience elsewhere lately), and even dropped off the keys at their dealership (which is about a mile away from the service center) at my request. This dealership is lucky to have a caring professional like Russell in their team.

ABSOLUTELY EVERYONE at Infiniti of Ardmore from the receptionist at the front desk, to the sales staff, finance managers, BDC Department, all the way to the owner Mr. Joe Bush himself were nothing short of an ABSOLUTE PLEASURE to do business with.

Talk about exemplifying a Luxury Vehicle Brand with Top Notch Customer Service. What an amazing atmosphere and SUPERB customer Service!!!

I purchased a Brand New Q50 3.0t Luxe AWD, the next day my brother went back and purchased a new QX60 SUV, and my Brother in law is in the process of purchasing a new QX60 from them as well!!!

Thank you to Kevin O'Malley for handling all of my paperwork with utmost efficiency. (Special thanks for your patience with me also!!!)

Last but certainly not least, let me tell you about the wonderful asset that is Mr. Mark Harrington, the General Manager of this dealership. Thanks to Mark's tireless efforts this was all possible. He kept working until we found a vehicle that worked for me both feature-wise and financially, talk about customer satisfaction!!! I wish all Dealerships were like yours.

Thank you Infiniti of Ardmore, and especially Thank you to Mr. Mark Harrington!!!

I leased an Infiniti here and there were some initial problems with the vehicle but the service manager Rob was very helpful. In my dealing with the sales team, Zack Goldblatt was excellent and I highly recommend him.

Your Sales Representative Clive Morais was courteous, professional and extremely respectful. I came in your dealership to buy a QX 60, Mr. Morais made me realize buying a QX80 was the smarter chouce, my wife and I agree wholeheartedly. He is a great guy. Your Business Manager Nick was very nice and also respectful.
I will highly recommend to my friends.

I purchased a QX60. The sales person was Dan McCray. He did an excellent job showing me the details of the vehicle. There was no pressure or an attempt to oversell. I would recommend Dan to anyone looking to purchase a vehicle. Everyone I had contact with during the purchase process was very professional and I would recommend Infiniti of Ardmore to anyone looking to purchase a vehicle.

They offer the best prices and best service and lowest interest rates. If you have 720 credit or above you can get their top tier interest rate which is under 1 percent. For 800 dollars they offer a tire and rim replacement plan where you can get a brand new tire or rim from any dealer whenever yours is scratched or damaged. The manager named Mark is one of the best we've dealt with. I refer them to everyone.

Curb side check in was Fantastic and well executed, masked the whole time and organized. The gents braving the cold were also very courteous. Mr. Lawless And Darius were great with my questions and concerns. Thanks guys.

Inspection was done quickly, while I waited. Service representative was courteous and explained the results of the car inspection.

Mike Lawless gives exemplary service, and genuinely shows interest in his clients! I highly recommend Ardmore Infiniti Service for your service needs, as the entire staff are friendly!

SALES CONSULTANT: Ashley (tall super slim female): She is the WORST: Called to inquiry about an vehicle, she told me the vehicle is available. Drive across the state for an hour to go see the vehicle after made an appointment, however the vehicle was sold hour+ later I called. IT's an scam she/dealer use to bring customer in to meet there monthly stats. I DO NOT recommend calling the dealer FOR ANY Vehicle. Extremely disappointed!!!!poor communication skills and have integrity issues.

Outstanding & Over the top in everything!!!! Great people!!! Especial thanks to Zack & Nick!!! The Best of the Best!!!

ALways amazing service tell the truth and great follow up

My husband and I had a truly phenomenal experience! The team at Infiniti of Ardmore are Professional, Courteous, Patient and Honest. Our sales consultant was Mic Orlando and our experience with him was great - so refreshing after being pushed around at other dealerships. Mic has a calm, kind and patient personality and he is very competent regarding the vehicles we were inquiring about and he provided us with all the information we needed to make an informed decision. While we were waiting for the car to come around to test drive, Nick the sales Manager introduced himself and let us know if we needed anything at all he would be happy to be of service. He too was personable and professional without being pushy. After deciding which vehicle we were going to move forward with negotiation was straight forward, easy and very fair and we were very satisfied with our deal. We highly recommend this dealership. Mic Orlando and Nick the manager were wonderful to work with. I know we will be working with them again in the future!

My experience was amazing!! Sean Ekstrand was SIMPLY AMAZING!! I came right in and he handled everything in a very professional manner! He was very knowledgeable of my vehicle choice! I couldn t have asked for a better experience! Thank you Sean and Thank you Infiniti of Ardmore!!

I need to say that I m extremely disappointed in the service. My car was being serviced for an airbag recall. The text I received gave me options to approve or not approve certain work to be completed. Apparently the airbag light was still flashing after the recall part was installed. I was asked if I wanted to approve work to diagnose why the light was still flashing. I approved yes through the text and it was stated no charge . When I picked up my car, the airbag light was still flashing. I asked why since I approved the work to be done. I was told that they weren t sure why the form said no charge, that it must have been a system error. They were sorry that the work wasn t completed, but if I wanted to leave the car again I could but that I would be charged a diagnostic fee of $167. This is completely unacceptable considering the no charge was in writing. Additionally, in the past as a courtesy, my car has been washed when being serviced. It was not washed this time. This incident has left a negative impact of my view of Infiniti.
I would appreciate a phone call from management. Thank you.

Went into the dealer for a Christmas purchase and was helped by the nicest salesperson! A coworker recommended him and even though he was busy when we arrived I didn't want to go to anyone else. He wasn't pushy and really listened to what we wanted in our next vehicle. Josh respected our price point and we never felt harassed. We've had a few bad experiences in the car sales world and you know the icky feeling you get when you drive off the lot......never happened!!!!!! Ask for Joshua Cressman his sales manner was sooooo worth the wait.

Amazing customer service!!!!! I had an urgent situation while out of town and Alan Saunders was so helpful to me on the phone to come up with a plan to get back on the road home. Once back in town, he efficiently helped me with the service I needed in such a timely and professional manner- I highly recommend Infinity and their service department! Everyone has been great there! I m not sure how I can get a different make of automobile in the future because I have gotten so used to the amazing service here. Thank you so much! Highly recommend!

I made the trip from Maryland to purchase a vehicle with very limited availability. Dan, Ashley and Nick made the process as pleasant, simple and smoth as possible. Great experience, probably the best car buying experience ever! Thank you guys!

Darren was helpful, communicated clearly and went above and beyond to help. Grateful that he was the consultant I worked with!

Excellent service. Alan Saunders is really great at serving the customer. I used another dealer in the past. I now will use Infiniti of Ardmore.
Thank you Alan.

Clean. Service personnel are courteous and friendly. Waiting area would be great with different, comfort friendly chairs.

8/8/19 - Was at Infiniti again this morning to pic up my car. All of the above still stands. But want to thank Charlie, service representative, for all of his help.

Customer service was excellent and my representative Alan Saunders was very pleasant and helpful throughout my repairs being completed.

Very professional and courteous service staff. Waiting room has free snacks, beverages and WiFI - and if you get bored its a short walk to Suburban Square. You can schedule by phone or on the web.

Elizabeth Erickson was stellar- efficient, reliable and the entire experience was not what typical car buying is perceived to be. She was so thorough and negotiations were also smooth.
We loved our entire experience with her.

Always a pleasure to drop off vehicle and easy pick up. Charles Curran wonderful. Takes time to explain details which is important to me. He s been my service rep for 14+/- years. Won t deal with anyone else. Thank you.

Bought a car from here and had some issues with it. Called so many times and reached voicemail ever time. Left 10-15 voicemails, never got a call back. Sent 20-30 emails, never received a reply. DO NOT BUY FROM THIS DEALERSHIP.

Very detail oriented. Darius explained everything in fine detail for me. I will definitely return for more services i need on my vehicle.

Second time leasing with infiniti. Mike Lewis gave me a great deal in a car I enjoy driving. He was personable, patient, knowledgeable, and was able to find me a lease suitable to my lifestyle. I would definitely recommend infiniti to my friends and family and Mike as their go to for sales. Thanks again buddy, for the great customer service and making me a happy customer at Infiniti of Ardmore. :)

Always a smooth and curious staff and experience......

Best dealership to purchase an automobile from. Everyone there is the best.

Great customer service, great salesperson (Mike Lewis), and a great deal to cap it off!

Staff friendly, but there time management is terrible! 4 hours for an oil change is ridiculous.

Great experience!
Both management and sales!

Excellent experience. This is our second vehicle from this dealership. We will be back again. Easy process, great prices, top notch service.

Even though we decided not to purchase an Infiniti vehicle, we still had a great experience here! We worked with Kevin OMalley. He is very nice and helpful, and explained the details to us patiently.

I ve purchased 5 cars at this dealership since 2009. I keep coming back because of their pricing and friendly experience. Highly recommend.

Great staff, great facility, these guys are on point!

First off I want to say I have literally never felt so welcomed at a car dealership other than where my aunt works and just the entire process of buying a car. Nick Maropis the General Sales Manager Dan McCray the Salesman and the other Nick from Finance where a pleasure to deal with and just the entire experience was the best I have ever had buying a car. I HIGHLY RECOMMEND YOU GO BUY A CAR AT INFINITI OF ARDMORE for every aspect of there cars the entire experience the price of there cars and just how welcomed and easy it was. I want to PERSONALLY THANK NICK, DAN, and NICK AGAIN FOR EVERYTHING
I DON T CARE WHAT ANYONE SAYS THERE S NOTHING LIKE DRIVING AN INFINITI ESPECIALLY FROM INFINITI OF ARDMORE

Darius provided excellent service and went above and beyond to get me a loaner car when none were available!

A two-star rating suggests a not-so-great experience and because that is quite low, especially in comparison to the many positive reviews that the dealership has, it behooves me that I explain my rating. These were a couple of reasons why I rated them two stars based on my in-person experience on 1/23/2019. The first reason is that although they are somewhat far from a highway, it only makes sense to let customers experience a car fully by taking it to a highway and seeing what the pickup is, how easy it is to pass cars, etc. In my case until I prompted my salesperson, he wasn't keen on me taking the car to the highway and accordingly for the first car I tried, I just test drove on the back roads of Ardmore. That hardly seems like the right way to try a car out.

The second reason for my low rating was the price of the car itself that I went in to see. It was considerably higher than it needed to be and lo and behold, in a few days after I had seen the car, they did lower prices on it by $1000. (Factcheck: As of 2/28/2019, the car is still listed on their website and CarGurus tells me that it has been on their site for 196 days. No wonder why.) Moreover (and this is an issue with two other dealerships as well) INFINITI of Ardmore tacks on a $895 dealer prep fee "in order to recoup their costs of making the car ready for sale". What baloney! Dealers incur lots of costs in making a car ready for sale and all of that ought to go into the posted price. E.g. I had three cups of coffee while I was there at the dealership. Are they going to tack that onto the price of each car they sell as "customer service fee"? Customers take cars for a test drive and that (necessarily) uses gas. Is there supposed to be a $5 "fuel surcharge" to deal with that? My point is that other than taxes and regulatory fees which are outside the purview of any dealership, all other costs should be a part of the posted price or else I as a informed customer simply think the dealership is being less than perfectly honest with the customer.

Besides the issue with the price of the car and the unseemly $895 dealer prep fee, I was also disappointed to see them offer me less than $1100 for my trade-in, a 2006 Honda Accord with less than 123000 miles on it, in the highest trim with a v6 engine. To add insult to injury, I noticed that they had a very similar 2006 Accord on sale on their own website for over $6000, a nice markup!

Finally, I would say that the manager's attempt to make a hard sell at the end of our test-drive was unnecessary and is exactly the kind of thing which makes people wary of going into car dealerships. I told my salesperson that this was only the second day I had been test driving and I was quite far from reaching a decision. I am unsure if the manager was unable to read that, or if she chose to try the hard sell in spite of that fact. Making matters more interesting, she tacked on a $2000 additional warranty coverage to land up with a final number that was just north of $40 grand. Now that's some cheek: trying to sell someone a car at $40 grand on their second day of test driving and pretending as if this is somehow a great deal for the customer. So all in all, while I did not experience any rude salesperson or manager (the people were uniformly polite and friendly) I cannot recommend the dealership very highly and would be unlikely to come here again for purchasing a car. Perhaps for a test drive but only I can manage to actually drive the car on the highway!!!

Great service as usual. I used express service and was in and out at the promised time, including a carwash.

I really wanted to give the dealership a great review. The buying experience was fine. The salesman and managers were fair and I believe we bought at a reasonable price. Now for the downside, We bought a pre owned vehicle for around 35k. When we were driving home we found that the windshield wipers were bad (it was pouring rain that day). Next, the car was suppose to be detailed inside, but we found spilled soda in the cup holders and dirt in the trunk. The final straw was the DVD entertainment system wouldn't work. I called my salesman and he said there was nothing he could do. I asked if the general manager could call me, and he said no problem. It has been 5 days and no one has called me back. I'm disappointed that it had to end this way. If you do decide to buy here, make sure everything works and you are 100% satisfied before you leave. They may not call you back.

Clean and friendly atmosphere. Elizabeth was a joy to work with.

Service manager Chris and Charlie were really helpful throughout the whole process.

Amazing experience. I recommend asking for Alan when you get there. He is very accommodating and is very focused on the customer's happiness.

I visited many dealerships looking for a new car and by far they have the best customer service. My sales guy Daniel Lassiter was amazing he made the experience very pleasant. Everyone there was so nice and made me feel welcomed. They helped me get the car of my dreams at a great price. I feel confident knowing they are just a call away if I have any questions or concerns. I highly recommend them to anyone.

5 Stars is not enough. The service was superb - professional, prompt, customized to my needs and personalized to accommodate my cramped schedule. Darius - you earned ten stars! Thank you for your patience.

I've been going to Infinity of Ardmore for many years and never had any issues with the service. Hands down they provide you with great service. They are best service department I've ever had. I highly recommend Mike Lawless as your service writer, if he's not there Charlie C will ensure your in good hands. They keep my QX56 running like a QUEEN.

Great place to do business. We were there checking out pre-owned cars for my son. We saw a few online and stopped by to check them out. We connected with Joe, who was more than happy to show us as many cars as we wanted - no pressure whatsoever. We took a few out for test drives and found one my son liked. We were able to negotiate a very fair price on the car working with Joe and Jason. Great group of people; we would definitely recommend this place if you're looking for a car.

Love the pick up service!! SO convenient!! Take s the hassle out of taking care of my baby!!

I have been using Ardmore Infiniti for approximately 8 years. Service is always at a high standard. Service rep, Allen, was polite and accommodating. Drive up reps were cordial and also accommodating. Always a 5 star rating for Ardmore Infiniti.

Great experience. The whole staff was very professional and Mike Lewis did a great job at getting us a good deal and guiding us through the purchase. We would buy again from infinity of Ardmore.

Always a pleasant experience at Infiniti if Ardmore

Great service given by Chris Lilly. Very helpful and informative, got me in and out under the word time. That being said the woman at the front desk is extremely rude.

Service department is customer satisfaction centric! Staff makes you feel appreciated and important from the time you arrive to the time you depart. Waiting area is comfortable and offers WiFi, TV, beverages and light snacks. Car service includes car wash. I would have given 5 stars, however I have had issues while trying to make appointments ( wether online, by phone or through online chat support) for service. I believe there is a definite disconnect from the dealership and they need to get a better I.T./ systems professional to address those problems! I suspect that the dealership's owner's fault and not the service department's. They also need to clarify the fact that the service department is not located at the same address as the dealership.

Great experience. Darius is a good listener and ensures all of my car challenges are remediate.

Very courteous and professional. Wait time was minimal, waiting area was clean, warm and comfortable. Car was washed after the service was completed and Charlie escorted me to my car and reviewed the servicing of the car.

Bought car in for service, nothing but professionalism, a please to deal with. Highly recommend.

GREAT SERVICE, VERY RELIABLE, AND VERY PROFESSIONAL! I NEVER HAVE TO BE CONCERNED THAT MY CAR IS NOT RECEIVING PROPER CARE. THANK YOU ALAN SAUNDERS FOR PROVIDING ME WITH YOUR OUTSTANDING PERFORMANCE.

I drove off with exactly the car I wanted. Can't ask for much more than that! These guys were very accommodating and helpful. I got a great deal and I'm very happy!

The service was great! Everybody was courteous and helpful. The work was finished on time. An extra plus was the loner car which kept us from being stranded without a car all day, thanks.

Have been taking my Infinitis to Infiniti of Ardmore since 2004 and have nothing but good things to say. From the awesome service advisors Charlie and Mike, to the techs and all of the office folks, I've consistently received excellent and friendly service and my cars have been well taken care of there. Truly a high quality dealership with high quality work.

Great!..QX80 Limited you'll Love Leasing This. I call Her A w.or.! She likes to Take Your Finances! ??You get Your Money's Worth!!..Luxury & Comfort.

Mike L in service dept always goes above and beyond the normal service visit. He takes all the time needed to make sure I understand all that needs to be done on my Infiniti. If he says he will call you at 1 pm with an update on your car, your phone will ring at 1! Mike also makes sure that I understand the bill when I come to pick the car up. I use that dealer mostly for service because of him.

PURCHASED A 2006 FX-35 IN JUNE OF 2013 WITH 67,000 MILES. DROVE CAR 10,000 MILES ... TOOK BACK IN FOR SERVICE (OIL CHANGE & TIRE ROTATION) AND THEY TELL ME I NEED OVER $2500.00 IN REPAIR WORK ?????? WHAT GIVES WITH THIS PLACE ????? I GUESS THEY DIDN;T LOOK AT ANYTHING ON THE CAR BEFORE THEY SOLD IT TO ME. CAR NEEDS FRONT DRIVER SIDE WHEEL BEARINGS,REAR BRAKES, NEW TIRES, NEW CD PLAYER,NEW BATTERY,AND SOME PART OF THE OIL FILTER HOUSING WHICH IS LEAKING. ARE THEY KIDDING ... THIS PLACE IS A BIG RIPOFF ... I TAKE CARE OF ALL MY CARS BUT THIS IS RIDICULOUS !!!!!

Great service and courteous. Arranged for me to be out in a very timely matter. I appreciated the consideration. It's always a pleasure to work with this group.

They were very pleasant prior to the purchase of the car, we placed a deposit to hold the car, 3 days prior to picking up the car they assured us the car would be serviced and ready for us, once the sale was final, on my way going home with the car the service light came on. We spent 2 weeks attempting to get a call back and a respond on how to solve the issue and finally we spoke to a lady name Ashley who claimed to be the manager. This lady was so disrespectful and sarcastic over the phone that I refused to believe she was who she said she was. We demanded that her boss calls us to rectify our problems and was told he was out for a couple days and would get in touch with us once he returns, well we never got a call back, all I have to say is make sure the car you are purchasing from this dealer is serviced and in good working condition b4 finalizing any sales, cuz once you sign that paper they are done with you... they are not trustworthy

My service rep, Alan was 100% professional, curious and overall understanding of my issue..... he s definitely an asset!!!!!

The team at Infiniti at Ardmore is exceptional! They were patient and helpful and did everything they could to get me the best deal I could. This is my 2nd purchase there and I will be back again!

I had an absolute fabulous experience at Infiniti of Ardmore, PA. This was my first purchase from Infiniti and it wont be my last! I owe it all to two people. They went above and beyond to make sure I felt comfortable and was making the right decision for me. Ask for Daryl Lane and John Fusaro and you will get the same experience.

Everytime I call to schedule service, I'm either put on hold until the call disconnects or I'm transferred to a service writer who doesn't answer. I leave a message and I'm lucky if I get a returned call. It almost always takes three to four times to successfully get in touch with someone that can schedule me which is unacceptable. They used to have an appointment setting operator but I suppose they are too cheap to employ such a person. The service before actually getting my car serviced is horrendous. The people are nice but my time is wasted which is not okay.

Very quick service on a moment's notice. Very accommodating. 5 stars!

Our salesman Kevin was very attentive, kept in touch, and found us the car we wanted. He explained all the special packages thoroughly and presented the pros and cons of various financing options.

Excellent service dept. The young man that worked with me was absolutely a delight. I believe his name was Alan