Infiniti of Ardmore Review

I seriously can't say enough good things about this place. Anytime I come here for service or to diagnose anything, my tech and service advisor always take the best care of me and my car. Speedy service, no nonsense, no bs sales pitch, get treated like family yet always professional and courteous. Everybody here super friendly, some are enthusiasts that actually own Infinitis that are fun to chat with. Rob (tech) and Alan (service manager) are my go-to people, always treat you right.

I have purchased 3 cars from Infiniti of Ardmore, my Sales Representative Kelson and the Sales Manager Ashley were professional, transparent, and extremely knowledgeable. They make car buying simple.

Darius was a huge help. Everything from setting up the loaner car to bending over backwards to make sure that they solved the problem with my vehicle. Top-rate service!

Excellent service from the service I received today.

Had a great experience at Infiniti of Ardmore. Sales rep was knowledgeable and courteous. Finalization of paperwork was quick and efficient. Great experience

The entire staff at the Infiniti of Ardmore, including the Service Advisors were all customer focused, courteous, and friendly. When speaking with the Service Advisors, they were knowledgeable and concerned about my vehicle. They were able to diagnose my problem and complete the repairs in a timely fashion. The waiting area was clean and comfortable. Snacks were also provided. I ve been a customer for over twelve years and will continue to have my vehicle service there.

We are always pleased with Infiniti of Ardmore service.They are pleasant and efficient.

Ardmore Infiniti has superior service customer relations and some of the best vehicles on the planet. I made a last minute appointment. They added mms and didn't take long servicing my car. They also have me another vehicle to go to lunch. AWESOME!

The Bush family does it right. A great dealership with outstanding customer service. Ask for Alan Saunders if you need any work done to your Infiniti. He is the best!

Everything was explained in very good detail, everyone was so kind and friendly,they all welcome me to the xfinity family

Unprofessional, overheard our salesman discussing our personal information among other colleagues and all of them were making jokes about our situation while we were waiting to find out the details of our situation and hoping to make a purchase

Prompt service. Mike Lawless very helpful and friendly service manager!

Bought my G37 there. Love the car- the buying experience was fine. I also bought an added warranty called Certified Plus. I have had trouble filing a claim to get a scratch fixed that should be covered by the warranty. Called the dealership 4 times now and have gotten no help- no response. (Patrick, John or Brian!!!) It's kind of unbelievable that they'd sell this expensive car, then not back up the service. If you buy a car there- don't expect them to support you later on...

Today was disappointing at Infiniti of Ardmore. Too many extra costs for my 18 mos old car and after dropping it off at 8am, it was not ready before 5:30 and I got it back filthy dirty. I expect that it s returned clean because that s the commitment made to customers. Given the time I dropped it off and the money I spent (over $1000) I would absolutely expect that it would be returned clean.

Every one was helpful, Clive was patient, and help.

My experience at Ardmore Infinity
was outstanding. I don t write reviews, but Mike definitely deserves a review. Mike Lewis is truly the BEST!!! He got me into my favorite car. I didn t have to do anything, but come in, sign papers and pick up my car. He did everything for me over the phone. I couldn t be more happy with my Q50. Love it ! Thank you again to Mike for making it happen.

Sales is experience was okay, finance manager seemed most customer friendly and helpful. Purchased a used Q50, but only came with one key. Always have received a spare key with every vehicle I've purchased, I would expect the same from a luxury dealership.

Update to the review, the Sales Manager reached out to me after an email and arranged for me to come in and get a spare key made. They have convinced me that they practice what they preach about giving high end customer service. I would recommend to anyone to purchase an Infiniti from there.

I recently bought a qx30 and love it. Rob was extremely helpful and knowledgeable about the car I bought. I felt very welcomed when entering Infiniti and throughout my process. I can t thank the guys enough

They took care of my recalls, and were very professional. I will take my Infiniti to them for all my service needs moving forward. The loaner they gave me was a very nice 2017, makes me want to upgrade!

Great team. Great service!!!!!!! I'm gonna miss my service guy dearly. He's leaving. So sad.

Their customer service is excellent and they are very professional. I am very happy with my purchase.

Ardmore Infiniti turned a huge inconvenience into a pleasure. Dan McCray and his team treated us fairly and were upfront with all the components of the deal. In the end we got a great deal on a beautiful vehicle. I will recommend your dealership to my friends and family!

Excellent service !! Charles and the whole team at Infiniti of Ardmore go above and beyond to give incredible customer satisfaction and prompt answers to all my questions. Totally and completely satisfied , and I know their attention to detail is there every step of the way. Highly recommend their service department and all
those who work at Infiniti of Ardmore !

Excellent service. Successfully solved noise issue that other dealer failed to fix after numerical attempts to solve. Highly recommend.

Nice dealership! I should have gotten all my previous Inifiniti cars there too!
Very friendly and knowledgeable personnel. Highly recommended!

Never again will I deal with Infiniti dealership once you ve bought a car from them they will no longer offer any assistance. No customer loyalty, Infiniti s are nice looking vehicles that have usually performed well but the individuals that work at the dealerships just want to line there pockets and leave all of us customers to pick up the pieces. It s too bad because I ve always spoke very highly of, referred others and personally owned many Infinitis.

My guy Alan was beyond helpful and pleasant. Got me out of there to get to my grandsons game.

Went to look at a certified infinity, they were nice respectful and not pushy. Completely different than the Honda dealership across the street.

One would think this dealership, Infiniti of Ardmore, was honest because of its "upscale" location. However, that is not the case at all. FOR YOUR OWN SAFETY AND EDUCATION, PLEASE READ!

First, they sold me a 2010 Certified Infiniti without sharing the full CarFax Report during the sales process. Second, I paid $29k+ for this car and it was at approximately 36,200 miles at purchase, and the car was promoted as being "certified" as explained by my Sales Representative (he did not know any better).

This review would have been better in so many respects; however, I write this honest review as my "certified" EX35 is presently siting in their Service Department yet another time (4 times now since June 28, 2013; Purchased on June 28, 2013) for a problem that cannot be "duplicated" or was previously fixed one of the other 4 times it has been in Service. I will admit that Service is great as they work hard to settle matters, but Sales is horrible!

I have owned my 2010 EX35 less than 90 days, maybe even 60 at this point, and it already needed a new Infiniti Motor, and a new Rear Window Motor. Oh, it also had Rear Break and Vehicle Stability Control issues the 3rd week I owned it. Yet, the Sales Representative told me that the brakes were "new." I guess he meant new to me! At the very same time, the Rear Window Motor "died" and I was unable to roll down the Rear Passenger Side Window.

At this point, I decided to request the full Service Record from the Service Department. To my surprise, this car had been worked on at their Auto Body Shop, Bush Collision, prior to sale (I can post the report for all to see as verification). There is NO mention of this or any of the other defeats they found with this car on the CarFax report prior to sale! By the way, I paid for the full CarFax Report and it only states "maintenance and oil changes."

SO, HERE IS MY WARNING: IF YOU DO BUSINESS WITH THIS CAR DEALER, PLEASE ASK FOR THE SERVICE RECORD AS A CONDITION OF THE DEAL! DO NOT GET IMPRESSED BY THEIR LOCATION; IT MEANS NOTHING. THEY WILL NOT HONOR THEIR PRODUCT SO PLEASE BE DILIGENT ABOUT REQUESTING ALL THE RECORDS BEFORE SALE!!!

Awesome experience. Great deal and in excellent condition. Thanks for doing such a good job. We live the car!!!

Ardmore Infiniti is the best plain and simple from mike my salesman to the service guys never had a complaint

Decived and wasn t told about certain issues. When I asked if they can fix what I wasn t told about they pushed me away. They just want to money pinch you.
Wouldn t recommend anyone to buy from this dealership and I ve dealt with many dealships. Feel totally taken advantage of. Period.

Great customer service; very accommodating and was in and out. Overall good experience!!

I've been going there for years since I first got my Infiniti and frankly I won't trust anyone to touch my other than them at this point. If there is problem they always find the best solution and handle it skillfully and professionally while also protecting my wallet.

I never regret spending a single cent whenever I visit. I always leave with the best service from the staff and my car never fails from the same problem again once I drive away. I always work with Charles Curran whenever I have a problem and he is always helpful, quick, and efficient ever single time.

I normally sit in the lobby and wait until my car is repaired, and I never feel like I am waiting long because of how quick and precise they work on my car as well the atmosphere of the lobby. It is always clean, the chairs are comfortable, and they provide great beverages and snacks. I can always lean back, read a book, and drink some tea without a single worry because I know everything is being handled perfectly around me.

There aren't enough words or time to explain how happy and satisfied I am whenever I go to get service. With the professional and amazing staff they have, I can't see me using any other place or car brand in the future.

My Tech, Alan handled my service with care. He kept me informed being detailed about any step needed for my car. Excellent.

Quick precise and wonderful service, car delivered on time

I was given great service when getting my Q50 it s service. I didn t wait long to be seen, my loaner vehicle was ready for me, and the French vanilla cappuccino topped it off! My car was washed beautifully upon my arrival and I was very pleased!

Alan was great and got me in and out of there quickly. He was very informative and courteous.

Darius was my service advisor, did excellent. Was always attentive and always explained details to the best of his ability to me and really made the overall process so easy for me!

Well run service center. Professional and timely. Communication is fantastic as you are never guessing about what is being done and how much the service will cost. Highly recommend.

Infiniti of Ardmore service is the only place I take my car to for maintenance. I ve been going there close to 13 years. Charlie, Mike and the whole crew treat you like one of the family. They truly go above and beyond to make sure you re satisfied. 5 stars!!

They have fit me for short notice services on a number of occasions. The staff is always friendly and courteous. I have an Infiniti Dealer/Service center 15 minutes from me but I drive almost an hour to Infiniti of Ardmore because they always take care of me.

I have been coming to infiniti of Ardmore since 2006 for service, Charlie has always been my advisor. I would never bring my car to another dealer for service, Charlie and the service always go above and beyond to make sure my car is in top performance.

little pricey but they know what they doing. My car came out brand new! I would definelly come back

Professional and not pushy. They wash your car too! Location is not easy to find.

Kevin provided great customer service. I was in and out faster than I thought I would be. He is humble and works on behalf of customer when it comes to negotiation. His prompt follow up on regular basis is worth noted. He is an asset to the Ardmore sales team.

It was a good experience. It always takes a bit longer than I anticipate.

Because of denying a certain manager advances, my husband's car is never fixed properly and false info was sent to carfax. Would give no star if able.

I had a great experience at Ardmore INFINITI
The sales man kelson Fraser was very friendly and helpful. I got the best deal and love my qx60

I tired to make an appointment to get my oil change for two weeks now and the receptionist tells me they are booked. Way to give great customer service to loyal customer.

I came here and test drove a Q50s last weekend and had a very nice conversation with the salesman (I've since forgotten his name) who was very nice and accommodating; until it came time to discuss pricing.

My credit was never run, they didn't even bother to appraise my car and came back with numbers that were terrible but I assumed it was just a sales tactic and gave him my numbers that were about half of what he gave me initially but what I knew to be somewhat reasonable and he made it seem as though they were in the realm of possibility. Then he went to talk to the manager, Ashley, who came back with him with LAUGHABLE numbers that were not even close to what I asked for and gave me some lecture as to why they were the best they could do. I immediately thanked them for their time and walked out.

3 days later I went to a different dealer and the first numbers they gave me were a full $200 less monthly and putting $1k less down. Not sure if they didn't want to lease to me because of my age or perceived financial status but it was the worst car buying experience to date.

Good luck.

Super welcoming, professional and lots of inventory. Walked out with a Qx60.

Infiniti of Ardmore always does a great job on my G35 sedan, and Charles Curran makes sure that my car gets the work done exactly right! Thanks again for excellent service.

I would like to say Thank y'all so much for helping me with my situation dealing with 2014 Q50 sport...Sales (Kim)and Service(Chris)was excellent in taking care of All my needs!!!

This dealership is unethical. Sold me a pre owned vehicle with 3000 miles on it telling me it was practically new. Three years later I'm finding out the vehicle had over $9000 of body repair done to it despite the clean car fax and the assurance from this dealership that the car is in "tip top shape". When I called to discuss it with them, they told me that they don't have to disclose any damage in the state of PA. They told me they will do something for me and that the GM will be reaching out to me. The GM never reached out to me and the dealership couldn't care less. Poor poor dealership. Buyers be cautious!

Overall Great experience. Everyone was very nice and helpful

My visit was great. I got the car I wanted at a great price. The process was quick and easy.

I have been going to Infiniti of Ardmore for the past 14 years and I have been very please with my service, except couple of time where I didn't think they did a good job cleaning my car. But I didn't go there for the ceaning of my car, I went for service and they have been great with that. My last experience was awesome, the people there treat and respect you and they are always pleasant. They are so friendly and they do a good job on my car, I cannot imagine going somewhere else.

Great service experience, all work done quickly and professionally. Car was inspected and other work that I requested was complete with no pressure or up sales, Loaner car provided, drop off and pick up was handled well.

There's so much to say from the warm greeting when I first walked with my best friend H, to meeting my sales agent Elizabeth. The detail that Elizabeth provided and answering my questions as well as addressing my concerns, she sold me. Then meeting NJ Nick the financial agent, who was equally on top of his game. Thank you all, you're #1 in my book. I left with the vehicle I wanted.

Took my 09 G37 in for service because my front passenger door wouldn't open, they fixed it within one hour and charged me over $800.00 dollars. Can you say ripped off!

Darius as well as all of the staff were very helpful and really went out of their way to help and accommodate me. I had to be at work and my car was not going to be finished In time so Darius went the extra mile and made sure I had a rental car to get to work bc of the delay. I really appreciated his looking out as well as Russell and all the guys who looked out for me. It s a pleasure doing business w good people who really care about the customers like they do!!
-Paul

Love this dealership. Had bad experiences with infinti of west Chester and so glad I came to Infinti of Ardmore. They treat you very well and take care of everything you need. They take the time to listen to your concerns and make sure every issue is addressed. Everyone I came in contact with was extremely friendly.

I have been dealing with Ardmore Infiniti since 2010 and the excellent service has never lapsed. They are all a great group of people to do business with...an extended family.
I will be an Infiniti owner forever!

I had a totally positive experience here. The manager, our salesman Chris, and even the financial person all excellent. I was really nervous and Chris and the friend's I brought with me were laughing the entire time. I got the car I wanted for the price I wanted. So happy A+++++

There are 3 reasons i'm at Ardmore Infiniti -- 1. Charles Curran - 2. Charles Curran and Charles Curran. He is thee reason i go to Infiniti of Ardmore for service . He and Reds Lawless are the finest, most knowledgeable gentlemen in any Service Dept. But Reds moved on and Charles has been amazing all by himself, as he has been since meeting him on Day-1. He's why I'm there and a tip of the hat to Wayne today who was handling the lot, incoming cars and the logistics of the cars and car bays. Big Appreciations guys !

Had an amazing experience with service advisor Alan Saunders he exceeded my expectations today will definitely be coming back to infiniti ardmore just for him ! Thanks again Alan

Infiniti of Ardmore is awesome. If you have a issue, the staff will make sure it is fixed before the end of the day.

Great job. I was in and out, very happy I did not have to spend my whole Saturday waiting for my car. Awesome service and everyone I came across was friendly and helpful.

As soon as you drive in they are so polite. Christopher was awesome

Quick in and out service and nice waiting room with newspapers, coffee and water available. Everyone very friendly.

Finance manager and sales associate were great and made the process smooth and quick. I was in contact with a sales manager via email who answered all my questions and was great. I would give 5 stars however a conversation with one of their higher up sales managers over the phone takes a star away. He was rude when I inquired about matching the price another dealer gave me.. he was angry that I wanted them to lower their price even more... HELLO .. YOU WORK IN CAR SALES!! Why would I pay more at one dealership for the SAME car.?!! It was not until i told him to match the deal or to give me my deposit back that he agreed to match. He almost deterred me from even coming to this location but the sales manager assured me i would work with someone else and they would make it up to me.. which they did.

Outstanding transaction at Infiniti of Ardmore. My sales agent was Kelson Frazier, not only personable but extremely professional. He went above and beyond to assure I was satisfied.

I would highly recommend this dealership.

Infinti Salesperson - Mr. Huffmann is customer service friendly.

I took the car in for a couple of lights that were on, and from the moment I pulled in, they couldn t have been more inviting or professional. The entire experience was the best dealer experience that I ve had, they were courteous, friendly, and prompt with their service. They even washed the car before they were finished.

I will not hesitate to go back there in the future for all my needs!

Very accomadating.All work done when promised.Mike Lawless nice guy to work with.

Mike Lewis is the best!
Would recommend him without hesitation.

Found us a great car at a great price.

Best of all was his approach --- always professional and supportive. If you are in the market for an awesome new (or used) car --- GO HERE and make sure you see Mike!

We have leased 6 Infinity cars throughout the years in Ardmore, PA.
Our person of contact, Mike Lewis, as well as the dealership, provided us with the best customer service experience, which made us return yet after year.
Recently we had an issue with a lease termination and Mike went out of his way to help us resolve it. He made sure that we have a favorable outcome, which we are very thankful for.
Thank you Ardmore Infiniti!

Recommend Daniel Lassiter for help with purchase of new car. He helped me negotiate and got the deal done. Very kind, helpful and knowledgeable.

My visit today was an awesome experience. Charlie very personable and knowledgeable

Great people. Always put the customers needs first. I have bought over 30 cars through the years from this organization without any disappointment. I highly recommend them. Kim, Ryan and Joe Esposito are true professionals.

I love infiniti vehicles ill b there soon for my upgraded truck.

The efficiency and attention to details regarding service to my qx50 was excellent.

Customer service tech took time to explain what was going on with my service on my car he also let me know what I needed