My vote refers only to telephone customer service....

My vote refers only to telephone customer service.
But how is this possible at the gates of 2019 ???
The telephone service is a roulette, you call during the times that they provide you and anything can happen:
- is non-existent
- is detached
- they answer you and then they close you while you speak
- a pre-recorded message starts telling you to type in numbers and although you type it, it tells you that you have not selected any options