I've been in the ER for about 3 hours for a proble...

I've been in the ER for about 3 hours for a problem with my partner's wrist. It is a sign of absolute disorganization, for a public structure that has ambitions to be among the best in the context of the Lombardy Region. The urgencies must be served before the other codes, but there have only been two since we entered. This means either that there is a lack of personnel or that the present one is inadequate. It is NOT ALLOWABLE to wait more than 3 hours for an emergency room, whatever the color of the emergency code. IT IS SHAME !!!!
The hours have become 5. We feel seriously taken for a ride. Dear management, what advice would you give me after 5 hours? Perhaps the one to try from another hospital? And then start another process?
An update: yesterday 29/03/2019 we left at 10.15 pm, after about 8 hours of waiting. Obviously with nothing at all given that at that time there was no specialist (specifically the orthopedist). So today 30/03/2019 we had to return for the visit, always from the emergency room with the orthopedist. We are in about 8.30 and already 2 hours have passed. The paradox is that we also have to pay a 25 ticket for X-rays. RIDICULOUS