Hyatt Regency Philadelphia at Penn's Landing Reviews

The location was pretty good and the room was very nice as well

Glenn is the best concierge on ever. We just love him!

Standard hotel. Traffic noise on interstate side can be loud.

Was a short but wonderful stay
Never been disappointed staying with Hilton
I find it hard to believe people who write the bad reviews

Loved the view from our room, some staff seemed knowledgeable and nice while other staff members didn't have a clue and seemed unwilling to share information about Philadelphia with tourists or even knew what services their hotel provided to guests. Overall a nice stay, a bit of improvement on some of the staff's attitude would give it 5 stars then

Dinner at the hotel food was good, service was lacking and slow.

Not the cleanest Hilton I've stayed at. Had to chase down valet parking and when I told him I wanted to valet my car he was surprised. My cell phone charging cable was stolen out of the car.

For beginners the view we had of the river and the city were outstanding!!!! The hotel itself was very clean and hygenic.. The staff was very friendly and welcoming... Food and drinks were to die for but shout out to the bartender who took care of us around 8pm shift... sorry dont remember your name your service and drinks were amazing

Staff was very friendly and helpful but the quality of service provided was awful our first room the shower handle was completely broke couldn't turn the shower or tub on. The standing closet door was hanging on by a thread. The ac was terrible and barely worked. So they moved us up a floor and in the new room the ihome never worked, they never came to the room to change out our towels, wash cloth, linens, or gave us coffee for the coffee pot that was included.. Last thing was the elevator's wait time, which was terrible.

Very nice, and very friendly hotel. Executive lounge was a great place to start my day and unwind in the evening.

Great location, near old city and can easily walk to most attractions. It's located on the Delaware River and has a park next to it. Room was clean and bed was good. Had great views. Their shuttle service was convenient for the places we couldn't walk to

Nice rooms, great view. Bartenders were top notch and the guest service team at the front desk were great!

Nice flagship property with the usual amenities. Self parking was easy and location is good to get around the area. Rooms were standard but was lucky enough to get the owner s suite by random chance. Checked in late and it was all that was available. Guess I had high enough status for the bump. The room was more like an apartment complete with living room, formal dining, kitchen and a walk out balcony. Definitely bigger than most city apartments I ve been in! While I don t think I will get that lucky again I would definitely stay here again.

Buttons in the elevator are confusing. You have to stand in the bath tub to have shower. Breakfast choice is quite limited and staff is not friendly. One wierd waiter took away my plate without saying anything.

I honestly would not recommend this hotel. The sanitary procedures that are in place are lacking. Our room was not "Lysol" clean. There was hair in the bathroom and on the towels. The furniture was dusty. Make sure to bring your own sanitary wipes so you can disinfect it.
The police were at the hotel every night. I know that the hotel can not control the guests that make reservations but it was not very comforting. My standard for a Hilton is much higher. Next time we visit Philly, we will not be staying at this hotel.

Room are well kept and the view of the river was great.

It was an average hotel the room was ok some of the appliances were broken but still useable like the shower

I live Hilton and the expectations that come with the brand. Unfortunately, this location did not live up to Hilton standards. First off, at check in, there is no difference between the gift for a gold or a platinum, the lounge was lacking both food and had a unstocked fridge with very limited selection. The room was cold and the air conditioning was on when I entered even though it was the middle of January. The location was good due to being next to winter fest. But I think I will stay at the Logan next time.

Highly recommend. Excellent location! Family friendly! Very clean! Friendly staff! So happy we stayed there.

Was not enforcing covid-19 protocol. Way too many people walking around without masks. And crowded elevators

The rooms are spacious and comfortable. The staff is extremely friendly and helpful. The view of the city and the river is phenomenal.

lovely staff, our room was beautiful, we had a great stay!!

Room was amazing. We had the view of the Delaware river and South philly on the 19th floor. The only gripe I had was that the front desk associates were a little unfocused when it came to customer service. I called down to the front desk and they put me on hold to figure out if they had an hdmi cord, after over 20 mins on hold waiting for a reply a different person answered and told me no. It was a lot to unprofessional but didn't take away from the room

Even for a holiday weekend, overpriced (though less overpriced than some of the more centrally located alternatives). Rooms are fine. Pool is a nice touch. Views are good...you just don't really have a view of much. Hotel is otherwise ok. Location is good, if you don't mind walking. Anyway, I left a very expensive shirt in the closet, called several times to try to get it back, was bounced around every time so called, and ultimately the shirt magically disappeared and I'm down a shirt that cost about 1/2 a nights stay. Dishonesty, lack of accountability, I just don't have any respect for that, wherever the responsibility lies. I'd like to think if I were the manager, I would have offered to replace the shirt after I called several times and got the run around, but I got "sorry, don't know what you're talking about". Oh well.

My Pastor had her 10th Anniversary banquet here. The facility was beautifully decorated, the food was okay.

Stayed overnight at a convention. Good food. Clean rooms.

The hotel is good if you don't care that the bathroom has no locks on its doors.

The staff was awesome, the rooms we're fantastic. My goto hotel from now on.

Lovely room service, wonderful staff, was given wine on the house. My wife and I love it. Beautiful view of the river and Ben Franklin's Bridge. It's a bit high end, so we felt a bit under dressed, but no one seemed to care. Fair warning, we are diamond members so that might make us a bit biased.

The view is amazing. Rooms were pretty standard for a Hilton. Reception staff was super friendly :)

I can't say enough about this place. The location is perfect. Right on the Delaware river and so much fun to have just a few steps out of the hotel doors.

Clean, comfortable rooms. Lots to do and see close by.

From planning and booking to leaving from our stay we had a wonderful experience. The agent we spoke to was amazing and I enjoyed the interaction and care she took in making sure we would get everything we wanted and needed for our quick kid-free romantic night away to reset as exhausted parents. We requested a room on the highest floor we could get without having to pay more, room with a view of the water, lots of windows and she even pointed out a special package that included a bottle of champagne, chocolate and parking.

Check-in thru the app was seamless with the keyless entry. Once we arrived the room was clean, basic toiletries provided, a cozy room with a view. I love the beds at Hilton so no complaints there plenty of pillows to make a nook, down comforter and clean linens. We were told that the restaurant and bar were opened but had to grab and take to our room. The con was that the lobby was extremely crowded and the full restaurant wasn't opened so we had the option of pricey bar food which was eh. But great to be able to sit and eat socially distanced and didn't have to take up to our room. And the bar tender made delicious and strong drinks. There isn't a spa on the premises and so we contacted a mobile masseuse which really dialed up our quick getaway. The remainder of our stay was comfortable and we called for late checkout with no issues. Overall this overnight stay was just what we needed, we felt safe during these covid times, we had a wonderful view of the water, bridge and ice skating. We would love to stay here again, rates were fantastic and hope we are able to stay in the same room.

The room was spacious and clean and had most of the amenities I could want. The view was beautiful. Biggest complaints are that they did not have enough elevator capacity to handle a full hotel during a business conference, and two lamps in my room didn't work.

Nice i love the rooms the bed and the view i evening like the water with strawberries in it fresh and good

convenient to ferry to Camden and lots of great Philly places in walking distance.

Rooms are a bit high but worth the sights and hospitality received. Nice spot on the water and around everything relevant

Staff was very friendly and attentive. Room was spacious and clean, will stay again for sure!

Room was clean. Front desk staff suck and could care less you are there paying their paycheck with yours. Downstairs restaurant was horribly slow with only a couple of other tables seated

It's just a great and welcoming place. It's lovely!

Very clean, very well kept and convenient, great service with a smile and nice staff!

Excellent stay! Very nice accommodations. View of the river was superb. Awesome buffet breakfast. Friendly, helpful staff. Highly recommend!

The staff was so helpful and made sure that I could be independent and do things like go to the gym. (I'm in a wheelchair), they even set up the shuttle to take me to my doctor's appointment at the hospital when we checked out the next morning and not having to transfer from my wheelchair to a car made my day so much easier to just be able to get where I needed to go. Everyone there didn't treat me any different just because of my wheelchair and it was so nice to be treated like just a person not someone who is ill.

Solid hotel, best part is the location. Right on Penn's landing, in walking distance to old city, South Street and a beer garden right next door. Clean rooms with great views of the city and waterfront. Service is always good as well.

Nice place. Well located. Decent food and good drinks.

Stayed 2 yrs back very nice and spacious rooms good breakfast near to every thing will definitely visit again

Great hotel great location lovely room lovely helpful staff

It was very nice to walk around and see a nice mix of people. America past present...future!

The valets were friendly and the food smelled delicious coming from the bar nearby the lobby. Wish I could have stayed longer.

I did not stay at the hotel, but used their outdoor space to enjoy food and drinks along the river.

Friendly staff, a bit dated but overall a pleasant property. Terrific location -

Beautiful views and a clean, spacious hotel. Really enjoyed the stay.

I had stayed at the Hilton previously as an overnight guest and enjoyed my time thoroughly. This trip, however, was simply walking my Pokemon Go-playing boyfriend to a lunch with his mom. Apparently, that went well. The food that I got as leftovers was exceptional.

Bottom of the barrel Hilton, Paris would not step for in here!!!

Great hotel. Good rates, especially when you book in advance or through Priceline. The restaurant is amazing also but unfortunately they're only open for takeout because of Covid.

Friendly staff, great room! Extremely close to the best part of the city and the best restraunts. Sassfras was amazing

Awesome location, just park and walk in addition the staff is friendly.

This hotel is truly a great place!
Me and my girlfriend spent 4 nights here and the service was exceptional.
We stayed on the 12th floor and it had a great view of the River and Penn's landing.
They also have an executive lounge down by the lobby where you can have some snacks and beverages.
The restaurant and bar downstairs is also very great!
I was impressed.

The hotel bar has decent drinks and a solid burger. My room however, was incredibly musty. The AC was 100% broken, and it made the room feel like a sauna. Ventilation was awful. We called the desk to ask to switch rooms and explained our issue, but they told us there was no way due to the hotel being at 75% capacity. Apparently the 25% of the rooms left were probably also just as bad with the ventilation (sarcasm). 2 stars is simply for a well grilled burger that somewhat saved my night.

Booked a room last minute on 4th of July weekend and it wasn't badly priced plus a nice view and we'll taken care of room.