Hyatt Regency Denver Tech Center Hotel

Hyatt Regency Denver Tech Center Hotel Review

Reviews 1354
4.2
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M
3 years ago

My room was not as clean as it could be, dust & ha...

My room was not as clean as it could be, dust & hairs on dresser. Intense air freshener and eiry blue light in the elevators. Room furniture was cheap. Lobby and halls looked new and nicely decorated

G
3 years ago

I had a major AV event there last week and I must ...

I had a major AV event there last week and I must say that they did an amazing job taking care of us! Some of my equipment didn't ship in and we had several emergencies, but Craig, Daniel, Mark, and Shaun all worked extremely hard to make things run smoothly. The entire place was gorgeous and Gina made sure my shipping was taking care of. Great job everyone, very professional!!

C
3 years ago

If I could give zero stars, I would. My last fami...

If I could give zero stars, I would. My last family trip before my daughter left for college was ruined. I was embarrassed that this turned into a humiliating situation for my family who I had booked the other room for. This was by far the WORST HYATT customer experience in my life. I received totally unacceptable and unsatisfactory treatment as a paying customer. I reserved two rooms, both with double beds. Upon check-in, around 930pm, I was told that they were at full occupancy and that there were no more rooms with double beds; only 1 king bed rooms are available but they would give us rollaways for each room. Not ideal, but we had what we needed. They gave us ONE key for each room. The first room was a smaller end-of-the-hall rooms which could NOT even fit a rollaway. The second room had space for a rollaway. We wait 20 minutes and the rollaway had not been delivered. We went to the front desk. They said they are behind delivering rollaways, maybe another 30 minutes but no guarantee. Extremely tired and wanting to get my family settled in, I asked if we can get a refund (even though we had nowhere to go but we were that fed up with the poor attitudes of the employees). The clerk got the supervisor and the supervisor said there are two double bed rooms that were "just cleaned" that they could give us. We have to move all of our belongings and bags to the new rooms. We were happy with the first room, but the second room reeked of cigarette smoke. We called and ask to switch rooms. They said our only option would be to move to a king size bed room and get the rollaway. It was near 11pm at this time and exhausted, we decided to do that. We had to move our belongings again to the new room on other/multiple floors. There was still no rollaway in the room as they promised. We waited. Around 1230am, we called the front desk and they told us there are no more rollaways available. We ask what are we supposed to do with our kids. They offered extra pillows and blankets. They expected for our kids to sleep on the floor when we had originally reserved two double beds in each room! I asked for a 3rd room since they could not provide another bed for my kids. They said there they could not do that because then there would not be enough accommodations for other people. I asked "what about my accommodations that I reserved?" The clerk hung up on me. So my husband made a trip down to the front desk and on site supervisor. They said there was nothing they could do. A little after 1am, we decided to stop fighting it because they were not concerned with the fact we reserved one thing and got another, leaving my kids on the floor or squishing all of us in one bed. It was the MOST uncomfortable, unsettling and upsetting situation I have encountered at a hotel, and a HYATT nonetheless! They kept bouncing us from room to room, I'm SURE they had other rooms available that they could have moved us to. In fact, I heard other people check in AFTER us and receive their double beds. They offered us breakfast for two in consolation for the inconvenience. I am not a complainer, but this was absurd and ridiculous, constantly giving us the runaround and having to move from room to room, floor to floor, and waiting for rollaway beds for almost 3 hours. And to boot, you have to pay $12 for self-serve parking, $20 for valet. I was unaware of this but that was the least of my worries. I have always been a BIG fan of Hyatt Hotels. I will never step into that hotel again.

M
3 years ago

It had an upscale feel, clean rooms, comfortable b...

It had an upscale feel, clean rooms, comfortable beds, and Netflix available on the TV! I also used the fitness center which had a variety of quality equipment which was great. The only annoying thing was that the key cards demagnetize easily and that's how you get in/out of the parking garage.

C
3 years ago

Excellent hotel. Swanky rooms, fast and friendly c...

Excellent hotel. Swanky rooms, fast and friendly check in. The bar has superb cocktails as well as an excellent selection of wine and beer. Full breakfast buffet was outstanding. Jeka at the front desk was fast, friendly, knowledgeable and efficient. Would stay here again for business, though the location is a little far from downtown Denver.

t
3 years ago

I really like the hotel, amenities and location, h...

I really like the hotel, amenities and location, however the shuttle only goes to a 5 mile radius. The closest shopping location is 5.6 miles away. I had to take a cab and wait for pickup for over 30 minutes. Not ideal. Perhaps they should at least be willing to do a pickup and drop off at the mall.

N
3 years ago

Paid for the upgraded room and got to the hotel to...

Paid for the upgraded room and got to the hotel to find the room very small. This hotel charges anything they can think of. $10.00 to park at the hotel. Was told my room included two free breakfasts. Instead charged $17.50 for each of us and charged our 9 year old daughter as an adult for breakfast. After $80.00 in extra charges and them not wanting to fix it I will never stay at another Hyatt EVER!

R
3 years ago

Very nice hotel. Was there for a business conferen...

Very nice hotel. Was there for a business conference. Great service, great wifi, room was super clean and plush, restuarant was very nice I had a tasty burger and cool cocktails. Would definitely recommend this hotel to anyone.

J
3 years ago

The staff was extremely friendly, courteous and fr...

The staff was extremely friendly, courteous and friendly. I had issue with the parking garage I called the number and the gentleman told me to come back by that evening. I stop by he fixed my card no issue. General questions I had, I received quick, responsive and always courteous answers. My room was spotless my items were neatly organized for me and my bathroom. The restaurant service was first class and the food as well as the breakfast were great! I would highly recommend and would return on my next visit.

W
3 years ago

.fdh

J
3 years ago

Nice hotel overall. Rooms seem a bit dated (toil...

Nice hotel overall. Rooms seem a bit dated (toilet seat is loose and outlets loose in wall) but overall nice place. First hotel in a long time where the ac will really get down to 60. Staff is extremely friendly and helpful.

n
3 years ago

Bad

C
3 years ago

- manages to be both too fancy and kinda ghetto at...

- manages to be both too fancy and kinda ghetto at the same time. The entrance is big and fancy but the rooms themselves are meh.
- walls are really thin (our room has a connecting door to another room though)
- room interior decoration is sub-par for the price
- breakfast isn't free
- parking costs extra

For the price, I would never come to a place like this. There's too many other decent options.

H
3 years ago

Very pretty hotel and the staff are very helpful a...

Very pretty hotel and the staff are very helpful and friendly. The restaurant inside is very nice, it has a few pool table that we really enjoyed. Biggest turnoff was the pool area, in particular, the hot tub. The water was cloudy and a weird color and had tiny things floating in it, and it didn't appear to have a working pump or filtration because the water level raised and spilled over, the more people that got in. It was quite disgusting. Overall, the stay was fine but we'd definitely avoid the pool area next time, or book a different hotel if we wanted that amenity.

P
3 years ago

Awesome place, nice concierge. I stayed for 20 day...

Awesome place, nice concierge. I stayed for 20 days and it was comfortable without even a single issue. Suits are big and come with proper kitchen and living area. You get two big tv, and can seperate bedroom from living and kitchen via the partition door.

B
3 years ago

My stay was not as good as I expected. This hotel ...

My stay was not as good as I expected. This hotel is not typical of Hyatt chain. Payment or billing is very complex and will charge you even for fresh air. The rooms are very basic and nothing special for 4-star hotel. I asked a staff for a table and gave him my phone number to call me back to reserve the table. But that guy, I believe, just ignored me. Moreover, they charged me $259 for security deposit which is a sign to breach their contract, because when I was signing in, clerk informed me about security deposit of $50 per day. My stay was 3 nights. I never recommend this hotel. Never book a room. Shame on Hyatt and its management.

K
3 years ago

Great location, nice rooms, great breakfast option...

Great location, nice rooms, great breakfast options and service in the restaurant. Bathroom in one room had pretty strong smell of smoke, but staff found us another room that worked for us. Parking garage was nice to have, but getting out was difficult - card wasn't reading to open the gate

E
3 years ago

Focused on the business community, not so much pas...

Focused on the business community, not so much passing tourists. However, the service was excellent, food was top-notch. Definitely recommend visiting it when you might see a discount rate on 3rd party sites like Expedia, etc.

V
3 years ago

Attended the Red Wagon ball for CASA. Event was we...

Attended the Red Wagon ball for CASA. Event was well catered and drinks were plentiful. The food was a bit bland but they're serving 500+ people so understandable. Overall great experience and the hotel did a marvelous job.

K
3 years ago

Guest room may be a little small, but is beautiful...

Guest room may be a little small, but is beautiful. There are supermarkets, liquor stores, and restaurants nearby, so you will not have trouble with your life. There was no microwave in the room. The staff is generally polite and wonderful.

E
3 years ago

When we arrived we were given a room that was stil...

When we arrived we were given a room that was still dirty. Food was stuck to the table tops, on the pamphlets and info cards, hair in the bathtub, stains on the toilet seat, food and other debris on the floor, etc. I m not even sure the bed sheets were changed. We called the front desk and they told us they d send someone up to vacuum and replace the filthy coffee maker. That took over half an hour and by then we ordered food and started to realize how truly dirty the room was and that we didn t want to stay in it or eat in it while it was being clean. So we requested a new room, and they told us they would comp our meal. The person delivering the food told us that it d be taken care of when we check out. Fast forward to the next day and they did not come our food at check out, the manager refused to do so but did offer 50% off. We were furious but ready to leave the horrible experience we had at this hotel behind. The swimming pool was frigid, my daughter s lips turned blue, the hot tub was out of service, and the mattress pads weren t secured to the bed so it folded over on itself. Needless to say the folded mattress pad made sleeping uncomfortable and difficult. For a hotel stay that cost around $200, the experience was way below where it should have been. I strongly recommend not staying at this hotel. The management is rude and the rooms are filthy.

S
3 years ago

This Hyatt Hotel overall is good, quiet and for $1...

This Hyatt Hotel overall is good, quiet and for $100 a night was worth it. I would say it is not as upscale as other Hyatt's but for this price I am not complaining. Other lower class hotels in Littleton cost $196 a night. So I stayed here and drove where I needed to go. The hotel is located close to a lot of good eateries and easy access to freeway and approx. 26 min to airport with no traffic. Gym and pool small but at least they have one. Self Parking is $12 a night. Was here on a last min travel and it was overall a decent stay. The Starbucks on site makes lousy drinks, over-sweetened latte and a watered down cappuccino, the staff was also not pleasant.

J
3 years ago

I ve stayed at this hotel for about 5 years now. I...

I ve stayed at this hotel for about 5 years now. It is conveniently located right across from the office but this isn t the reason I continue to come back. Aaron Sanora at the front desk is amazing! He is always very professional and very accommodating. We ve struck up a great rapport over the years and he has always been great at recognizing me as a repeat customer. In addition to Aaron, Phillis and Caroline at the Restaurant are equally amazing. They are the two friendliest ladies I ve ever met. Always smiling. Always ready to make sure my food and drinks are perfect! The rooms are always nice and clean and service at this hotel is impeccable. It s the staff and the quality of the hotel that makes me a loyal customer! Thank you for being the best every time I stay with you. I would highly recommend this hotel to anyone looking for rooms in the area.

S
3 years ago

None

Hyatt Regency Denver Tech Center Hotel

Hyatt Regency Denver Tech Center Hotel

4.2