HYATT REGENCY CAMBRIDGE Reviews

The view is great. The rooms are kind of small but the service was great with no issues

Very nice and helpful staff. Beautiful conference room setup.awesome food!!

very nice hotel. great location. convenient access in Cambridge.

The hotel is not bad. The problem is that we had asked for a king bed, they gave us twin bed. We asked for high floor, quiet room; they gave us 3rd floor, noisy room. We asked for river view, they gave us parking view...
There are some good aspects too. Location is good. You can use the complementary shuttle service and the bar has a nice view to Boston...

Went here for pax east, definitely a higher class hotel, indoor pool, gym and a very responsive staff if you don't mind paying a little extra this is a fantastic hotel

Excellent location, beautiful view because it sits by the river bank. Outside of the hotel looks old but it's nice inside. Standard hotel rooms, but the hotel shuttle service is very convenient. It can take to many different stops around Cambridge, good for school tour.

Staff was super nice, rooms were decent. The Zephyr is convenient, if a little fancy. The shop on the first floor is great. Room service was pretty good, especially the rolls.

Impressive staff and hospitality! I travel and stay at luxury hotels as an ACRC board member and never expected anything great from this small Hyatt Recency upon arrival. Boy, was I wrong. But, when I walked in at 6am after a red eye flight from California i was pleasantly surprised to be welcomed and greeted by a sweet hotel clerk. I found out later that day after my nap that her name is Holly Chenkin.
I wanted to acknowledge Holly for not making me wait all day until check in time in the lobby for my room. We had a little mishap with the first room not being made, but she
quickly apologized and moved me to a better room with a view of the river. For me that went above and beyond excellent customer service.
My first impression of this small hotel was changed by Molly and was reinforced daily at the ACRC conference by your friendly ambassador Carolyn (?) AND your awesome team! They should be recognized as exceptionally kind and attentive employees.

Thank you,
Gayle Wiler

its a bit far from public transportation (T) but hotel itself is very nice.

The rooms were nice, service was alright, the desk worker did not know much about transit around the area, over all nice stay plus it was close to MIT.

The hotel itself is nice and the shuttle service was perfect and always around when we needed it. For the price the amenities were not worth it. The pool was for doing laps, no hot tub, and the sauna was in the bathroom. Breakfast is very overpriced for continental breakfast it was $15. If you wanted eggs and toast it was $12. And the cafe didn't have much of a selection except muffins for $5. The front desk said the closest place for breakfast is a ten minute walk. We're checking out early just so we can go eat! Nice place to sleep and that's about it.

Room was very clean, comes with everything you need for a comfortable stay, with beautiful views, overall professional service. Great place!

Great location..property needs upgrades...free parking ($40/day) is available behind on Vassar St. near MIT Police station.

Great hotel! Make sure you have breakfast with the pleasant Charles river view. If you are into jogging look no further, you will enjoy such beatiful landscapes while exercising.

Couldn't be a more ideal situation on the Charles. Close to all the colleges and relatively easy drive from the airport. Hey it's got a giant atrium remember when all the fancy hotels had a giant atrium.

The rooms are comfortable and has a great view of the charles river and boston city.

Great hotel, wonderful breakfast buffet. Only reason I am not giving 5 stars is because you would assume that parking would be paid for if your spending $200+ for one night at the hotel and it wasnt. We had to pay for overnight parking as well as the room.

Nice hotel decent location if you visit MIT. Other than that there is nothing around to eat or do. It was way out of my way but needed a Hyatt. Hot water in shower was lacking. Sink had a leak. Otherwise all was ok. Restaurant was delivered decent though my meal was limited.

Clean rooms, friendly people. Great place. Stayed there for daughters swim meet. Free shuttle was very helpful.

Never was a Marriott, my memory is playing tricks on me.

The atmosphere was lovely and very nice and the room was clean. The staff was very helpful when I had questions.

Room was like an ice box- cold air blowing in from sliding exterior door. Despite heat on 80 still had to wear coat in room. Asked for new room first thing in morning after miserable night. Desk per unsympathetic said would look into it. Late told room fixed by same person. Room still frigid. Lasted a few hours and texted front desk who immediately responded and offered to a new room and apologized- moved us to new room within 20min. Room was toasty and comfortable- slept wonderful without having to wear our coats!!! This was excellent customer service- hopefully a lesson for the morning front desk employee. Thank you

Food Service could not have been any better. I stayed at this hotel for the annual Head of The Charles, and I appreciated the close proximity to the Charles River. This was a very good hotel.

the location for this hotel is prime, as it is right accross the river from boston, next to MiT. service was great, but the rooms were no clean. there were at least a couple small bugs on the bed, and several other areas that were not as clean as they should have been. i was less impressed than i have been with other Hyatt hotels.

Clothes were left in a drawer and we called immediately afterwards. We used the Lost and Found website and registered the items, etc. as told. We called several times. We talked to the head of Lost and Found. Somehow they do not have the clothes...mmmmm. I was very disappointed in the service around this issue.

Excellent hotel but was sad to learn that they didn't not provide complimentary breakfast and free water. Everything was supposed to be paid which did not make any sense.

Lobby and bar look eloquent and have great attentive service.

Cramped rooms with worn surfaces. Very inconvenient to get to the pool/workout space in the winter. Walking through a drafty/unheated causeway to the health center is very chilly. Having gotten locked out of said causeway in an unheated stairwell/elevator corner was even more inconvenient.
Staff was friendly, though food was mediocre. Thankfully there is plenty of other restaurants near by. This was our first and last visit here.

Although I didn't stay here had lunch with my son and grandson. One server was rude. This would be my 2nd time eating here. The first time was Excellent food was great not so much this time

Friendly staff and restaurant service. Rooms are ok - awesome view. Food for all our conference meals was not the best but great coffee makes up for it.

The parking garage was expensive, but better than being towed, I suppose. I don t remember asking for it, but they thought we deserved a handicapped room. Oh, well. The elevators were cool, glass and not square, but you had to play a trick (another guest showed us how) and put your room key on a sensor to get beyond the 3rd floor.
On the second day, no fresh towels came. I asked the guy at the front desk, and he called it in, but nothing happened. I saw the woman with her cart down the hall in the morning. She said she would take care of it right after her watermelon break. We went out and came back in the afternoon. The same woman was in the same place down the hall, still taking her watermelon break. I called the front desk again. Finally, late at night, fresh towels were delivered, but the used ones were not collected.
What lousy service!

I did not stay at the Regency on Memorial Drive in Boston, but I worked with a friend on wedding flowers for that venue on Sat. Sept 28. The exp we experience we had with the wedding planner, Dierdre was wonderdul she was incrediblt helpful and pleasant. We also chatted with the chef for that wedding who, not only provided us with a meal, but was so friendly. It was such a blessing and made our work a joy

Stayed one night. Very nice decor, rooms were spacious and staff members were pleasant

My wife and I were here for the Boston Marathon. The staff was excellent and made this one of the best experiences. They had information on the race. Had logistics worked out for transportation to the buses in the morning and how to get back to the hotel. They even had a celebration once we returned after the race. The little things like this made the difference. The rooms were excellent! Right next to running and walking trails. Close to all the events and easy to get to. I will 100% stay here again and would recommend it to everyone else.

I was staying here for a competition and found the hotel a nice stay. The rooms are smaller than I thought they would be, but they are clean and get the job done.

Went for a convention, the staff was rude and kept speaking to me as if I were impatient. Arrived Friday morning and went to the buffet for their breakfast, when I tried to order a mimosa the waiter exclaimed "it's 8 o'clock." Well thanks, but I asked for a drink, not the time. When leaving I had to leave some things a friend left in my room with the front desk and was spoken to rudely and harshly simply bexause I didnt know when the owner of the items would claim them. A "four star hotel" ought to have more attentive and polite staff.

Very nice room. Restaurant was good. Sunday buffet great. Loved the saline pool. It was warm.

Good upmarket hotel. Now looking rather dated. Food is worth a try. Be very careful when you turn left into the hotel off Memorial. Idiots have a habit of ploughing into the back of you while you wait for the lights to change!

Great service, the restaurant is good but forgot to give us our soup.

Great view looking over Boston. Great rooms and good service

Convenient location. Shuttle to Kendall square. Clean room. Breakfast was a bit expressive for what it was.

Really nice hotel. The balcony has a pretty view, and the in-hotel restaurant is excellent. It's a little out of the way, but there's a shuttle to Kendall Square every half hour.

Very clean, secure, quiet. Really nice gym. I enjoyed my stay

Pretty solid place! Good employees! Definitely Enjoyed staying here

Only stopped in for breakfast, but the spread was solid. Eggs, meats, French toast and fresh waffles. Didn't sample it, but there was an omelet bar. Worth the.

It used to be a nice hotel, now it's a dump. They replaced the hanging plants along interior balconies with rocks. So now it smells bad and looks bad!

The mattresses are old and misshapen and the pillows (not the light fluffy down pillows that were the trademark of Hyatt) are flat slabs of old foam.

The restaurant is worthless, they either have no chef or hired one from Applebee's or Chili's, no unique entrees, no steak, and no decent service except at the bar. Oh and the Fresh and Healthy Hyatt promotion is over, so no fresh salsa at breakfast and no grapefruit juice just the high fructose cornsyrup laden cocktail that looks like grapefruit juice but isn't. No fresh eggs just from a carton. And the bacon is now served raw, if you want it cooked they still microwave it into little pieces of wood for you!

BTW I'm a lifetime diamond member (now globalist - a term they used to remove the 3 best amenities) so I'm not an amateur at hotels or Hyatt's, this one has just slid into a dump!

Excellent views, nice service, nice large room. An older hotel, but nicely maintained.

Honestly, for the price and hype of being the Hyatt, it wasn't really as impressive as one would expect. The room was nice, and clean, but the hallways felt run down and the staff was a bit uncommunicative and cold. The pool was nice, but restrictive as it was part of a health club and the majority of it was reserved for lap swim. Parking is not included and is an extra $38 to park for the night. The river view rooms are an extra charge. The location is nice, with lots of fun things to see nearby.

Very disappointed! Not to the standards of a Hyatt Regency. The staff was rude, pool was dirty and had rusty grates, the shower in the room also had a rusty drain, there was a spill on one of the beds that took 2 calls to housekeeping to come and remake the bed, this hotel is not worth the money they are charging. Good location. The other positive thing was the Manager. After we called Hyatt he made things right. I would never stay there again. They reallly need to update the hotel. The pictures are misleading it's very old and dated, way overpriced! Smelled of mildew.

Great service, the staff was very helpful! Super convenient for going to universal studios. Rooms were trendy and comfortable. Would definitely comeback another time.

This Hyatt Regency has been host to anthro New England for the last 3 years and it has been a fantastic location. I haven't had the pleasure I'm staying in any of the rooms yet. The staff unfortunately didn't seem very knowledgeable of services available. My sister is dependent on a breast pump and the desk worker couldn't point us to a private area where she could pump. We had to wander the floors looking for a private space for her. We found a unisex bathroom on the second floor that was exactly what she needed. Another complaint I have as of the prices in the convenience store in the lobby. $5 for a bottle of Aquafina is highway robbery. Other than that the convention was fantastic and I had a lot of fun there. It was amusing to watch the hotel staff react to all the people in costumes.

Rooms are nice, hotel is aesthetically pleasing, but who charges for overnight parking of the guest is staying multiple nights?

Stayed in Boston before Patriots game. Asked for early check in and got it before earliest time available. Usually 4pm, got 1 pm. Very happy with that. Expensive breakfast but good omelet bar.

Rooms are a bit dated but comfortable, enough space for a rollaway is definitely a plus. Hotel location is kind of in no man's land, but they have a shuttle that will take you to a handful to "Boston Destinations" and it's easy to Uber/Lyft back.

Outdated hotel with not specially friendly staff and steep parking fees. The views and location are nice, though

The hotel feels outdated as if it hasn't been refreshed since it was built in the 1970s. The pillows felt like styrofoam and the room was dim and dingy.

One of my favorite spots to stay & eat at in the Boston/Cambridge area. I never get tired of that place.

Location did not have many restaurants within walking distance. But the overall service was great.

This hotel is just okay if traveling for business in Boston area. There aren't any nearby dining options unless you want to take a cab or Uber. The hotel is handy to MIT and Harvard though. Rooms are nice. Food and beverage could use an upgrade in my opinion.

Good location and friendly staff. Everything I needed

It is good place in good location . However i have issue with smell of the room .. it is stink

Excellent, what a nice place, next to the charles river.

Dropped off a friend so haven't had the opportunity to look inside but I'm sure it's nice! Had a gym at the top floor

We only stayed one night but the hotel is quite beautiful! The staff was friendly and accommodating, and the Riverside view was gorgeous! The rooms are clean and modern, and quite spacious in the single queen room. Having charging stations and Bluetooth speaker clock radios in the room was a nice touch, but I suppose it's pretty ubiquitous now. One unfortunate part was that the air conditioning and my room did have a little bit of a rattle. Didn't keep us from getting to sleep fortunately. The rates were fair as well! Would definitely come back!

We had a great trip to Boston this Labor Day weekend. The hotel was great! We had two rooms, one with a lovely view of the river, the other didn't have a view but was quite comfortable. The hotel staff were exceptional. The concierge was particularly helpful and really made our trip special as he made reservations for us at restaurants that he recommended to us. He would call us mid day to confirm the reservation time and indeed his choices were outstanding!
The hotel had it all - a really lovely, large indoor pool, restaurants, gift show, fitness center and the best for us was the van that gave you lifts to Kendall Sq. and Harvard Sq. all day and night. The drivers were always friendly and on time. I would highly recommend the hyatt Regency Cambridge hotel.

Best Hotel To Stay In Cambridge. Low prices. But ofcourse changes from time to time .

Very close to the river. River view is awesome from hotel. Good Service.