Hotel on Rivington Review

Extremely disappointed, room too small, not suitable for a family, room not in accordance with the photos!

They charged me for a room I did not know existed. Received 0 confirmation email, only an invoice for $500. When I called politely to ask why I m being charged they told me I booked the room. When I asked how and when they only said google and that it was my fault? VERY rude and from the previous comments I can tell that they constantly try to scam people out of money for rooms they don t know exist.

Great location, rooms nice but needs some polishing on the service.

It is a very nice hotel but not luxury. My guess is that when it was first opened it was amazing, probably like the Citizen hotel collection. The problem is that they have not kept up with the maintenance. The maintenance is not a problem, it is just not pristine. The bed was super comfortable, the floor to ceiling windows were nice. I would not stay here again but if you can get a deal, you should try it out, it is in a great area. If you go out of the front door, hang a left and then another left, there seems to be a cool area. We did not get to explore it as much as we wanted.

Stunning view in the heart of Manhattan. Clean, new fixtures and great bathroom.

Despite being promised early check in, it took over 6 hours to get our room, meaning it was beyond the advertised check in time by the time we got our room. Many people arrived after us and were issued rooms (and upgrades). Reception then "forgot" our luggage, and after two hours my husband had to go and fetch it himself.

Room (54) was dark and overlooked by many other windows in the neighbouring buildings. The smell of polish/Febreeze was so overwhelming when we entered the room. Great selection in the "mini" bar, including sex toys and lube, which is a bit weird IMO.

After having the room serviced, the cleaner left an empty coffee cup behind. Room and hotel is average at best and calling it "boutique" does not justify the price tag

Great hotel! Modern with an awesome vibe! Staff was top notch! Bellman were friendly, front desk staff was professional and helpful, especially Cody. He was especially helpful and had fantastic customer service skills! Rooms were always neat and clean! The turn down service with fresh baked cookies was fun. Breakfast at Cafe Mede was absolutely delicious! I highly recommend the avocado toast! The bar was awesome, the rose martinis were amazing! The bartender; Svetlana was so nice and mixed the best drinks! Great location near SoHo! I will be back!

Great location, clean, large rooms. The tempurpedic bed was very comfy! We checked out today after staying 4 nights in the corner king. Views are ! Floor to ceiling windows and a balcony. The bathroom counter was a decent size for nyc. The hotel is pricey, but so are the others in LES. I m not sure it s entirely worth that much money, but if you want to stay in this area, that s the going rate.

This hotel is bougie but you still feel welcome. Well at least I did. I was there for a rooftop party combined with an art show. The music was good and the vibes were right.

Regular hotel experience. There's a pool and gym, but the service is average. Nothing particularly great or bad. You get you pay for.

The Hotel has a very nice rooftop, restaurant and lounge.

i can say that we had a great stay that made our trip even more fantastic.All the staff were so helpful

I can only review their rooftop bar and terrace. The layout is perfect for an event and large crowd. The view is mesmerizing. Top terrace is small but very cozy. Would love to come back here again.

Like every hotel, it has pros and cons.
Pros:
- Excellent beds (memory foam) and bedding
- Quiet HVAC
- Good water pressure, no hot water issues
- Spacious bathroom and in-room storage
- Good mini bar selection
- Location is fairly central with lots of restaurants and bars within 2-3 small blocks

Cons:
- Very poor lighting in the all-black bathroom and almost no ventilation
- Lots of things are worn-out or broken (loose outlets, wobbly door handles, window handles falling off) which is not really acceptable for a $250+ a night hotel

Really enjoyed my stay here. The room was clean and the views were amazing. We had a nice little deck that was perfect for sipping wine and watching the sunset. The staff were very friendly and attentive. A call to the desk for some ice and it was in our room just two minutes later.

This is a very beautiful place to hold events! I'm in the US Navy Reserves, and my command held its holiday party there last weekend.

There's black mold in the rooms. Jeffrey and Jesse Santana are harassing patrons. The location is perfect, but the Bangladesh staff are bad and ungrateful. There are so many hotels inThe infamously Fun Lower East Side.

my wife and I went here last night, hotel was very clean and the staff was very pleasant and even up graded us with no added cost without me asking. Room was clean and the view was great.. the restaurant downstairs had great food as well. we would stay here again and recommend it to other people looking for a decent priced hotel in a great little area.

Only thing missing was an iron, but awesome otherwise

I was at the Hotel Rivington for a New Year's Eve party. The party was in the penthouse and it was absolutely gorgeous. The views were incredible the room is amazing and everything was fantastic

I attended an event on the 20th floor of the hotel. The staff was friendly and the space was gorgeous, with stunning panoramic views of the city and a cool loft-style layout.

Very nice hotel in the best part of the city. Interiors look nice but slightly dated.

Decent value considering the area and similar offerings; the neighborhood is mostly very high and low end rooms. This was clean, the bed robes and bathroom were all well above average. No real writing surface, desk etc. Very basic, meant to be minimalist, but sorry if just feels unfinished at times. Balconies are sturdy, but did feel scary, nonetheless. Recommend a higher floor for less noise/better view.

Stayed here a couple of times and always enjoyed it, the staff are helpful and know of hip things to do in the city.

Passed by it on my way touring around to hit all the pokestops. Looks pretty fancy and stuff from the outside.

Unbelievingly negative experience. Do not take our word for it, check our profile to see our reviews of close to 50 different NYC hotels we have stayed at in the last 5 years. Absolutely and certifying the worst.
1. Prior to our arrival, we have tried to contact the hotel via their website's "Contact Us" option. No reply whatsoever for 3 days. After my comments on the hotel's Instagram page, we were given the email address of the reservation and were promised that our rather insignificant request of checking in 2 hours earlier, at 2 PM instead of 4 PM would be taken into consideration. Not only that didn't happen, but after being told that our room wasn't ready, we were prompted to schlep our suitcases to the ground floor. How about the hotel's staff taking care of it?
2. The bellboy, upon seeing our suitcase, told me to get it to the storage room, without moving himself. No assistance whatsoever.
3. We were asked to provide our cell phone number and were told that we will get a phone call when our room is ready. To no avail. Shortly after 4 PM, when we inquired about the update, we were given the nonsensical explanation that after 4 PM, there was no need for a phone call, due to the customary check-in time. So, when exactly our room was ready? 3:59 PM? Or 3:55? If it was 3:55 why no promised phone call followed?
4. The upkeep is below average, with scuffs on the walls and doors.
5. No reading light by the night tables, only the overhead light fixtures.
6. The so-called fitness center, a tiny room with cramped in two treadmills, one elliptical and one bicycle (and a few resistance training machines and free weights) was nothing but a joke, with only one treadmill working. When asked the employee about the issue, the gentleman kept plugging and unplugging the machines with zero end result.
7. Upon checking out of this nightmare of a hotel, we were told repeatedly that the receipt would be sent to Expedia. What Expedia? We booked our room via Amex Platinum Traveling.
Our King Corner with Balcony featured a nice view to the Lower Manhattan, but unlike Midtown hotels, so does every other hotel in the area, be it Sago, Public, NobleDen or 50 Bowery, all due to the different urban architecture in the area, and the absence of the mass of skyscrapers.
Also, our rate was $428.08 per night, and that is during off season. For that amount of money, you will be so much better off at any of the decent neighborhood hotels.
The final proof to all of the above is the total lack of management response to the reviews on TripAdvisor, both negative and positive. It is considered a good practice on the part of hotel's management to respond to their guests reviews. Nonexistent in the case of Hotel on Rivington.
Our experience with hotel's Cafe Midi, even though only visited briefly, while waiting for our room, proved as negative and sub-quality as of the hotel itself.
We found a good and affordable parking right around the corner, but won't mention it here, for we absolutely suggest you pick a different hotel for your stay in the LES.

Location was ideal for our needs. Not as loud as some other reviews suggested. Service was timely and very positive. We had an issue with our room but it was quickly rectified. Would stay again

Very nice hotel to expensive had to rooms across from one another and the pool was in between the rooms with sliding glass doors plus a hot tube. Late night food across the street

Liegt super bei der Metro Station Essex Street der Linie M, von wo man problemlos ins Zentrum von Manhattan kommt.


Kann man schon weiterempfehlen.

Great hotel. Location, price and quality. We will be back!

I used to stay here easily once a month. My best kept secret in NYC. The rooms are large ( rare find in NYC ) and the views are awesome. Get a room with a tub, you won t regret it. I also had great experiences with their staff, never anything they couldn t do for me! Highly recommend.

We loved staying here, and would definitely stay again. The size of the rooms are great, much bigger than most NYC "standard" rooms, and the views are awesome! I loved the big window!
My only complaint would be, the hot water in the shower was lukewarm at best, which we endured without saying anything, but in a colder season we definitely would have had to.
The location is great, there's a subway station just around the corner, and once you get your bearings (without the numbered streets), the area is very walkable, and there's good restaurants nearby.
All of the staff were super friendly and helpful, we had a few packages delivered, which were no trouble at all, and even though we arrived before 9am, our room was still ready and waiting for us (absolute heaven after a 24hr+ journey to NYC!)

Great location, very large nicely furnished room. My only complaints are mediocre soundproofing and the curtains can't actually blackout the room. I don't understand hotel designers that don't make that possible.

Anyone know if this place is open?? No on answers the phones???

Great NYC hotel with a stunning penthouse event space with an even better rooftop deck.

I attended as guest at a recent event in the penthouse. The staff was incredibly kind and the space was absolutely beautiful. The location of the hotel itself is very convenient to the subway and nice bars/restaurants nearby. I cant speak for the rooms but the hotel lobby was invitingly decorated. I would stay here as a guest if I did not already have an apartment nearby.

Very comfortable. Looking forward to my next visit.

Were welcomed very friendly. The corner room was great and the view at night only. Good location.

Attended the 4th of July party at the Penthouse @ Rivington. Beautiful venue, remarkable views from the rooftop terrace! The food was good and the drinks were flowing the entire night. I would highly recommend attending the 4th of July party here as long as the fireworks are on the East River!

The view and location is what you pay for. The room itself is somewhat like the pictures but aged and with poor cheap finishes.

Lovely room, great location, and I mentioned i was in town for my birthday when I checked in so they sent up a bottle of rose, which was so so lovely! Recommended.

I love the bathroom the balcony is the best thing ever. and the bed is so good to sleep in. and the bed made me go to sleep.so fast and it's the best hotel ever.

What an incredible place and experience. Food is delicious. Service is great. Place is so comfortable. And beautiful. It's a bit strange coming in because concierge is on 2nd floor I believe but there's no sign saying that on the first floor and entrance area of the building beautiful closet, and robe, and little things that just make you smile. Definitely recommend.

Great room, spacious for a NYC hotel room. Great location in downtown close to a lot of restaurants.

I really enjoyed my stay at this Hotel. My husband and I booked it for our 10 year anniversary. We booked the High Floor King Room. The room was nice and spacious, it came with a huge Japanese soak tub, stand in glass shower.. and a balcony. The balcony allowed us an amazing view of the city. IT was my favorite aspect ..definitely that view. The room has very tall glass windows throughout which I loved and only added to the amazing city view. The only thing I can say negative about the room itself was that it was very dim. And every girl loves a tall and wide mirror in the room which this room did not have. Lastly their is no iron in the room. But when we called the front desk they had someone send one up for us swiftly. They left cookies for us on the nightstand which was a nice touch. The bed was super cozy and the room was nice and toasty. I will definitely book this hotel again for my next nyc staycation.

Swanky boutique hotel. Rooms are spacious & post modern. Service is great. No coffee maker in room but they comp you coffee & afternoon wine in the cafe downstairs. My company had our holiday party at their penthouse on the top floor. Amazing 360 views of the city. Close to fun nightlife & great restaurants. A classic candy store with old-fashioned toys & games & your favorite childhood sweet treat is located right across the street--a fun diversion.