Unbelievingly negative experience. Do not take our...

Unbelievingly negative experience. Do not take our word for it, check our profile to see our reviews of close to 50 different NYC hotels we have stayed at in the last 5 years. Absolutely and certifying the worst.
1. Prior to our arrival, we have tried to contact the hotel via their website's "Contact Us" option. No reply whatsoever for 3 days. After my comments on the hotel's Instagram page, we were given the email address of the reservation and were promised that our rather insignificant request of checking in 2 hours earlier, at 2 PM instead of 4 PM would be taken into consideration. Not only that didn't happen, but after being told that our room wasn't ready, we were prompted to schlep our suitcases to the ground floor. How about the hotel's staff taking care of it?
2. The bellboy, upon seeing our suitcase, told me to get it to the storage room, without moving himself. No assistance whatsoever.
3. We were asked to provide our cell phone number and were told that we will get a phone call when our room is ready. To no avail. Shortly after 4 PM, when we inquired about the update, we were given the nonsensical explanation that after 4 PM, there was no need for a phone call, due to the customary check-in time. So, when exactly our room was ready? 3:59 PM? Or 3:55? If it was 3:55 why no promised phone call followed?
4. The upkeep is below average, with scuffs on the walls and doors.
5. No reading light by the night tables, only the overhead light fixtures.
6. The so-called fitness center, a tiny room with cramped in two treadmills, one elliptical and one bicycle (and a few resistance training machines and free weights) was nothing but a joke, with only one treadmill working. When asked the employee about the issue, the gentleman kept plugging and unplugging the machines with zero end result.
7. Upon checking out of this nightmare of a hotel, we were told repeatedly that the receipt would be sent to Expedia. What Expedia? We booked our room via Amex Platinum Traveling.
Our King Corner with Balcony featured a nice view to the Lower Manhattan, but unlike Midtown hotels, so does every other hotel in the area, be it Sago, Public, NobleDen or 50 Bowery, all due to the different urban architecture in the area, and the absence of the mass of skyscrapers.
Also, our rate was $428.08 per night, and that is during off season. For that amount of money, you will be so much better off at any of the decent neighborhood hotels.
The final proof to all of the above is the total lack of management response to the reviews on TripAdvisor, both negative and positive. It is considered a good practice on the part of hotel's management to respond to their guests reviews. Nonexistent in the case of Hotel on Rivington.
Our experience with hotel's Cafe Midi, even though only visited briefly, while waiting for our room, proved as negative and sub-quality as of the hotel itself.
We found a good and affordable parking right around the corner, but won't mention it here, for we absolutely suggest you pick a different hotel for your stay in the LES.