3 years ago
No communication
No communication
No one shows up
Disrespectful
Unprofessional
Have to call to remind them of their visit.
Update: 10/21/18
After the owner reply, I just would like to say that I appreciate the company trying to rectify the situation. But in all honesty, the facts are the facts. I DID have scheduled HHA representatives NOT call and NOT show up, twice. I asked for simple communication and notification from the specific HHA and the company IF they could not make it. This NEVER HAPPENED. I after waiting an hour both times in question, had to call the company. ONCE, a replacement was sent, the other time, I was told that they (the company) could not get ahold of the worker and this was a Friday. I then had to wait for a new person to be assigned, the following Monday. These ARE THE FACTS.
I appreciate someone contacting me this morning, but I have not seen a HHA from the company since last Wednesday. And FYI, I am supposed to have help M-W-F.
And, I will say a GREAT THANK YOU to my nurse who actually DID show up today.
I hope this company holds true and straightens out this mess!!!!!