Home Appliance Guard Review

Not even ONE star. Repulsive sales technique bordering on harassment. If I ever wanted dubious cover on my white goods I would not get it here.

Had a repair booked turn around was 7 days they replaced the led back screen and the tv is like brand new again. No messing around with paperwork or long discussions just gave them a call told them the problem and they sent a local company to sort it out quickly really happy with the service

I concur with the previous reviewer. The company wanted to charge me a call-out fee, not previously mentioned, for an engineer visit. I have now been waiting 6 weeks for my washing machine to be fixed, and between home Appliance Guard and Indesit the wait goes on!
Totally unacceptable.

Apart from the person who ordered the original repair call out very happy if it hadnt een for this i would have give 5 stars

Excellent service. They could not repair my television so they replaced it with a brand new one. All done within 8days. Excellent.

Have been with HAG for a few years now and I'm totally bowled over by their service. I recently had need for a defective water dispenser to be replaced on my Beko fridge fridge freezer. I made the call, a few days later an engineer arrived. After checking the fault, he advised the part would need to be ordered and would take a week. One week later, he returned and replaced the item. Not the first time I have had to call on HAG, but as always, the service I received went beyond excellent and I would readily suggest to anyone to make use of HAG. However, be aware that you only deal with Home Appliance Guard and not other companies calling themselves Home Appliance. HAG are the real deal,

Great service, very polite and respectful, service engineer informed me with everything he did , very pleased .

Having problems with the oven for a few months finally they said they would supply a new one that was nearly 3 weeks ago after 3 phone calls still no reply

Excellent value, replaced my appliance for a new one plus a few quid

Recently had to put a claim in for one of my insured appliances,I found the claims department staff very helpful,and very good to deal with,my appliance could not be fixed,but I received a brand new one, the following day.very happy from start of claim to the end 10 out of 10

These people cold called me having all my personal details and the appliance details. Trouble is, my appliance is still covered. Someone from either the shop I bought the appliance or their extended guarantee people, obviously passed over my details. It has been reported.

I have been a customer of home appliance guard for some time and always great service when I need them from the moment I call to the engineer Mick coming. First class service here in York.

Very pleased with service and with the repair man.
Pleasant experience all round

excellent my cooker went wrong and was fixed quickly and efficiently by an excellent Company,which was arranged by Home Appliance Guard Ltd.

Repairman was here quickly (reported on Monday, arrived Wed am) friendly & helpful man, quickly found the fault & explained and questions. Pleased with the service.

My washerdryer has been insured with Appliance Guard for several years. Repairs are always done in a timely manner by manufacturer engineers. Am happy to recommend.

Worse insurance company I ever had to deal with. Customer service basically doesn't exist and claims handling is rubbish. Another money grabbing company with no interest in customer satisfaction that shouldn't exist in the market. Disgusting!!!

If any 1 read my last review please please ignore it we made a massive mistake and really regret wot I did put even tho I made a mistake this company were willing and helpful tl rectify it

WSe had excelent service with the replacement TV, unfortunately the TV itself is not that great - not worth the money we have paid over the years as insurnce cover. I could have put the money aside and purchased a much better quality TV.

Excellent service helpful and repair done within a couple of days once parts received well done

This company is great! I ve been with them for years and had to call them out to fix washing machine,tumbledryer etc.Tumbledryer wasn t heating up and drying clothes.So rang them up and was told had been called out tomany times to mend old tumbledryer sowas offered a new one.Was delivered within 2 days.And the driver text me before to say he was on the way.And also as a woman on my own put my new appliance in for me and took all packaging.So was a very happy person! I would rate these to anyone

Repair call handled promptly and engineer arrived within the 3 hour slot. Friendly and efficient engineer. Left details should any further contact be needed.

Thank you for you promt response to my request for repair to my cooker.
It was very well executed and I would recommend your insurance service without hesitation.
Regards,
D.S.Nuttall

Don't use this company. They are not to be trusted and just want to make money. They will charge an excess fee for each engineering visit even though they claim they mention this on the canvessing call. They claim they listened to the original canvessing call and claim that it was mentioned to me. I asked if I could listen to the call myself, it would cost me. I would never have taken this insurance out had I known this. Yes, it is in the Policy Wording but it is conveniently tucked away in a small paragraph. If you do have a visit and the engineer cannot find the fault as it may be intermittant, they will charge you again for a visit should the same issue occur and this may be more. I have never known an appliance insurance company to charge excess. They are not customer driven but merely money driven - DON'T USE THEM.

The fitter arrived on time was very polite and got the job done in a good space of time

Engineer arrived on time on what was one of the hottest days of this year, he worked on our washing machine which was in a small utility room for a lengthy time and completed his task. We were very grateful to him as it was a difficult repair to do. Would not hesitate to recommend him.

My repair was dealt with very quickly and efficiently

My wife took the policy and had when we wanted to cancel there was miscommunication with the agent. In spite we want to cancel the policy as we have not taken decision to go ahead and wanted to do bit more market search, the agent kept saying they are happy to extend until I have taken a decision. When we decided to cancel they simply want to charge us for the extended period. I then asked to speak to the manager Natalie who was very understanding and took the charges off. This service was appreciated and after few market research I have now decided to go back especially after the way my complaint was dealt by the manager Natalie.

AN EXCELLENT COMPANY.
MY WASHING MACHINE WAS BEYOND REPAIR.
I HAD A NEW INDISIT WASHING MACHINE.
GREAT SERVICE.
THANK YOU.

Fantastic, efficient service. Would definitely recommend.

Great service repaired my cooker over the Xmas holidays within 2days

Appointment was made swiftly and repair was fixed within a few days. You receive a text approx 8pm the night before, which narrows down your waiting time, so at least you don't have to wait in all day.

STOP leaving voicemail on my wife's phone, day in day out. She already told you twice she is NOT interested in your Appliance Home guard. STOP this harassment NOW.

I have had my kitchen appliances insured with Home Appliance Guard for a number of years. They respond quickly and professionally, They repaired my washing machine and, when my tumble dryer developed a double fault and repair was not cost-effective, they replaced it. The cover is certainly good value for money and I will continue with it.

i told company about the faults i had and they let me set up direct debit but when it came to claiming they would not do it not very happy i think sky deal is much better

No problems with home appliance guard. My fridge was written off and they gave me a generous settlement. I'm still with them as they are a good company.

Phoned with a fault that was dealt with in a friendly and professional way. A provisional appointment was made at a time convenient to me.
The repair man was efficient and dealt with me in a respectful manner. He knew what the fault was immediately and it was fixed.
I am so glad that I have this insurance.

very quick efficiant service .worth having to avoid expensive repairs

Been 2 weeks from reporting faulty TV, collected after 7 days replacement delivered 2 days later but new one did not work, collected 2 days later and still waiting, Unable to get an answer from anyone re delay, can only speak to call centre and they pass message on, Very poor service.Emails have yet to be answered. Not acceptable.

i booked a washing merchine repare on 12 december and still not dune anything so i have had to buy brand new one after calling them and them never getting back to me this is not how u should treat your custermers

Phoning me every day, harassment call. Tbh if i wanted home appliance insurance i would take some out, but not by a company that constantly phones.

I recently had a repair done to my 2ashing machine. From the first call to repair, I was delighted with the overall service. The engineer was very professional and I would recommend friends to use this service.
Jackie Walker

Very pleased with service received. All staff were helpful and polite and we were contacted promptly . Thankyou

Quick and efficient. Friendly engineer. Good customer service. Excellent all round service

Shower or S**t to work for.... Having seen how they operate from the inside I wouldn't touch them with a barge pole!!!!!

quick efficient service,fitter arrived on time very polite,job well done.

Couldn't recommend this company more. Had Glyn out on Monday to look at our washing machine which was refusing to spin and within 45 mins he had replaced the sensor and had checked and replaced the belt which he said would have been next to go.
He was very friendly and professional.

I am really surprised by the negative feedback. I have used Home Appliance Guard for a number of years. I have never had any issue with Customer Service, they have always been prompt and helpful.

Recently, the HDMI on our TV failed and the engineer was out within a week, but the cost of repair was to much. So I was offered a replacement or the cash. I looked at the replacement on line and agreed that it was fine. it was delivered in a couple of days.

We have our Hotpoint Washing Machine with them too. That has been rebuilt so many times over the last 10 years. It has been real value for money having the insurance. A couple of weeks ago the motor packed in. The engineer was out the next day. Although he could not fix it he arranged a new motor and it was running again within the week.

I can't fault them or Home Appliance Guard. Never a problem, always happy to help. Having been a manager with Tesco, I am happy to complain about anything that I am not happy with.

Quick and speedy repair but took 4 days for the engineer to be booked in to do the job!

Pestered by this company using an annoying automated and unsolicited phone call. I have also reported them to the ICO. Best avoided.

This company is totally sales / money driven. Twice now, over the past year, I have cancelled policies that my elderly parents were convinced they needed (on a 15yr old tumble drier + 4 other too-old-to-insure white goods, for heavens sake!), & have been assured on the phone that they would not be contacted again. (I have cancelled these polices both in writing & with phone calls). Recently these policies were re-presented to the bank, who honoured them, and money has been taken from my parents' account without their permisson. They've since been refunded, but guess what?? My parents are being hassled on the phone by this company again who now say that they owe them money...!! For the sake of politeness I will say that they are disorganised & unprofessional, but it seems they just won't go away. Next stop will be to report them to the Direct Debit mandate office for unprofessional conduct. Needless to say, I DO NOT recommend this company....

Avoid this company if you are expecting a repair within 3 weeks!!

Our Fridge freezer went faulty and it took a week for an engineer to come out, who then told us it needs a new compressor.

The fridge freezer is still not repaired and it is nearly 3 weeks now.

The engineer was extremely nice. Got on with what he had to do and was here the following week with the parts to fix the machine. Quick and efficient service. Thank you.

You guys are like appliance angels ty so much for fixing my dishwasher , I've got other appliances insured now with you and have reccommed you to friends , I believe people should know about a good company that delivers xx

First call was for my washing machine repair that was sorted by Sam he knew exactly what was wrong, then my American fridge freezer went on the blink straight away they sent Sam he fixed it in no time works perfectly now my oven door has broke so I waiting for Sam to turn up to fix it. Brilliant service from start to finish.

Trying to get a engineer out within a week in my case was impossible. After 7 years of custom would not recommend

Hello, I recently had a problem with the washing machine. The engineer who came was polite, helpful and conscientious. The engineer explained what the problem was and then just got on with the repair. I was one very happy customer. Thank you home appliance guard. Mrs whittaker in Derbyshire.

I have used Home Appliance Guard for several years now to cover my washing machine and dishwasher. I have always found them very efficient from the first callout to an engineer visit. My dishwasher recently died altogether and was replaced within a week with a brand new one . Would recommend .

Brilliant customer service easy to make a claim and schedule appointment back up and running in no time

Fantastic service from start to finish...highly recommended

I must say I have received splendid service from home appliance guard. A guy from Hotpoint came to check out my dishwasher, which sadly was not repairable. Received a phone call the next day and all was sorted. I have most of my home appliances insured and also my sons xbox. I would certainly recommend to my friends and family

As an insurance advisor I don't advise anyone to buy insirance from this company unless you want to waste your money. No complaint handling or customer service, not even Defaqto rated. Don't go for the cheapest option such as this profit orientated, money grabbing neighbourhood firm.

I have my most used electrical items insured and am happy with the peace of mind that my items are covered.. I have claimed a few times and they are quick to respond .. I would recommend this company.. don't what I do without this company.. Thankyou...

Very polite engineers they knew what they were doing i would recommend this company

Received a cold call from someone claiming to be from this company. When asked where they got my number, they said from a database. Advised them they are in breach of GDPR and they have to report this. When asked for their company address I was given the company name Home Safeguard and post code BH1 2AJ, which wasn't bringing up anything obvious on Google. I asked if they were Home Appliance Guard (the closest I could find) to which they said yes. I asked them to confirm the post code and they did not. When I asked them why they had given me the wrong details first and if they were just giving the details of another company to hide behind, I did not get a worthwhile response.

Maybe it was a person from this company, maybe not, but that is not for me to investigate.

Excellent service. I made a claim for my ps4 pad at lunchtime today and I have just received a new one from Argos at 8.45 pm the same day. Wow

Fantastic service and so easy unable to repair and choices were a new dryer or cash opted for a new dryer and service was excellent. Certainly customer friendly.

I had to call the engineer for the tv he came out took time in packaging up my flat screen TV when done took away repaired and then bought back all packaged up until wrapped set it up and checked before leaving was polite throughout 10 /10 would recommend x

Very small problem the agent I spoke to was very helpful and friendly. Sorted problem. Very happy.
But I did not need them to come out to me!

I am extremely impressed with the service I received from start to finish of this process!My washing machine was deemed unsuitable for repair(it was 19 years old & had been repaired a number of times by Home Appliance Guard!)I was offered a choice of a new washing machine,2 upgrades for a small payment,cash or vouchers towards a new washing machine!I chose the one I wanted & was told I would receive it in up to 5 days which I did.I have no hesitation in recommending Home Appliance Guard to anyone-their service is extremely efficient & their staff are very friendly & helpful

Fantastic service and cheaper than others who do same service. Paperless as well so they just email you all docs

Absolutely a joke had my tv repaired took 2 weeks in the shop my tv arrived back scratched and marked told to send pictures i did on the 22 of October I chased it up today told today yes it looks a mess colour it in with a marker to will make it look better nothing they can do becouse it works i pay money for this I have never claimed I got the tv in 2016

Excellent customer service. The engineers are top quality and I would highly recommend them. This service is well worth the couple of pounds a month it costs.

Team was very helpful and received good service. They made sure that I was satisfied with the service provided. Would highly recommend!

2nd day of waiting on the phone for someone to answer 20 mins yesterday and promised someone would call back and today 38 mins and still waiting.....

I ve had my washing machine covered through Home Appliance Guard for some time now, the process used to involve a lengthy wait for an engineer to come out, they ve sped this system up now, I called to report a problem where my washer was tripping my electric at 09.30 on the Tuesday, the engineer turned up at 08.00, had diagnosed and replaced the heating element and left by 08.30 Wednesday. 23 hours is an immense improvement.

Engineer was booked within days of calling and the work was completed professionally and efficiently.
Highly recommend. Good value for money

Do not go with this company or work for them they are a terrible company to work for basically harassing people mainly retired elderly people and cold calling the same people ringing them two to three times a day. When I was in the training process the person who was teaching me. He was called Vito a very rude and arrogant man pointed at the door and told me to leave when I did not understand him and the question he was asking me because his English wasn't that great.

Very quick and job done well inpressed would recommend

Wayne from denton manchester

I insured my kitchen appliances with this company a while ago, and am very happy with the service I have received so far, although what i'm paying isn't the best It's justifiable as the service I had when my washing machine broke recently was very good, the barral broke and didn't spin the they repair man they provided fixed it and it's wprking like new again. Agents I spoke with on the phone were friendly and helpful