Sonya Berry

Review of Home Appliance Guard

This company is totally sales / money driven. Twic...

This company is totally sales / money driven. Twice now, over the past year, I have cancelled policies that my elderly parents were convinced they needed (on a 15yr old tumble drier + 4 other too-old-to-insure white goods, for heavens sake!), & have been assured on the phone that they would not be contacted again. (I have cancelled these polices both in writing & with phone calls). Recently these policies were re-presented to the bank, who honoured them, and money has been taken from my parents' account without their permisson. They've since been refunded, but guess what?? My parents are being hassled on the phone by this company again who now say that they owe them money...!! For the sake of politeness I will say that they are disorganised & unprofessional, but it seems they just won't go away. Next stop will be to report them to the Direct Debit mandate office for unprofessional conduct. Needless to say, I DO NOT recommend this company....