H & R Auto Radio Review

Car alarm in 2007 Jeep had a mind of it's own. Two Jeep places didn't bother to ask if the alarm was factory or add on, but said they would charge $125-150 to tell me whether they could disconnect just the alarm. I called H & R, spoke to the very pleasant front desk and Steve himself got on the phone and said bring it in for a no charge look see. Steve disconnecting the alarm, charged less than $50 and solved my problem.

Jon doesn t know anything regarding Smart Start and the interlock device process. Everything this company tells you to do as their advice is to suck money out of you. They are scamming people high and dry, the BBB will be getting a report as well.

I was given wrong prices . I left there worse off with then when I arrived , they're all about money not customer service ! I could never do buisness like they do beware dont take ur vehicle there !!!!!!

H & R provided excellent service for the custom installation of a stereo system in a 52 year old sports car. I couldn't be happier!
Robert Lamberson

Professional quality service that is reasonably priced and great turnaround time.

Horrible work. Horrible customer service. Cost me thousands of dollars in damage to my vehicle and refused to pay or explain for damages. HIGHLY RECOMMEND NOT TO GET ANY WORK DONE HERE!!! Go to Best Buy for all audio work and shades of gray for window tinting.

Lousy. What a nightmare!!

I NEVER bash a business because I work in customer service. But this is absolutely necessary. This was the WORST business/consumer relation I ever experienced. Here's why:
I took my car in because I was getting a constant ticking from my center channel speaker in my rear deck. (Which was being driven my a monoblock amp.) They returned it to me no longer connected to that particular amp, for some crazy reason they bridged it to the amp that is driving my door speakers!! If that's not bad enough, I had NO volume at all! I assumed that they turned the gains down so I checked and to my surprise, they were cranked up?!! And STILL no volume!! Even the supervisor agreed that it made no sense at all. (Not to mention I was also getting clipping from my subwoofer.) So, they fixed that...
Only to return it with ANOTHER issue! Now I was getting a constant ticking and distortion from my front right tweeter. It was a low hiss with a 'tic, tic, tic' every second. So they SAID they fixed it...
Welp, guess what? They didn't. Now it was in BOTH tweeters! The technician told me that "there's always going to be slight feedback". That is so far from the truth it's ridiculous. There should be no white noise or distortion at all!

Not only is their work shoddy, but their communication is horrible! EVERY time I brought my car there it was there for longer than a week and I got no status update. I had to call them to ask if it was done. BOTH times they said "oh yeah, it's done. Someone should have called you." That's unacceptable.

Needless to say, I would not recommend this place. Do yourself a favor and avoid h&r if you're planning on having any work done besides a remote start or maybe a new head unit install. These guys don't know what they're doing when it comes to more involved applications. This was the most aggravating experience I've ever had with a business.

They say on there site they can fix sony products. But when you call they will not help I cannot recommend this place. Very unfriendly people on the phone to. I do not recommend going here.

Amazing customer service, I didn t have the correct harness, they explained exactly what i needed and knocked out the job quickly and cleanly.

There stereos are so old. There best radio doesn't even have a touch screen. It's like I walked back in on the 90s

I went to this shop for fixing my car noise coming from the dashboard they charge seventy five dollars for fixing it they changed some clips and i still having the noise so i had a bad experience from H & R Audio

Great Customer Service from the entire staff.
I highly recommend H & R Auto!!
Thanks again.

Took my car right away and fixed radio without an appointment. Which was very nice of them. A bit pricey to fix a factory radio, but, I was running out of patience. Had to wait about an hour or so. Good place.

Nice folks, knowledgeable and fulfilled my expectations.

They did my auto start and window tinting on my police charger in 2014. The work was all good. I recently changed my alternator and for some reason my auto start stopped working. I stopped by to get it checked and they fixed it free of charge after two years since the installation. I see some bad reviews on here but I can honestly say my experience has been nothing but positive.

I had a remote start installed in my vehicle and encountered a factory defect issue which was addressed and repaired immediately. Excellent service!

Great customer service. Good group of hardworking people.

I stopped in today last minute, a week before Christmas so I imagine a very busy time for this business, for a service that generally takes 20 minutes. However right before arrival I had a device malfunction that I needed them to address as well.

John (tall John I guess, at least I think his name was John?) went absolutely above and beyond, spent a ton of extra time on my car and never acted once like it was an inconvenience, although I imagine it had to be for the whole garage.

I don t know how to properly thank everyone for sorting everything out but I would highly recommend H&R for any service based solely on their excellent customer service.

Horrible experience since I walked into the door. I HIGHLY advise you do not use H&R for any Installations or repairs of any kind. When I first walked in to drop my car off it took 10 mins for someone to even walk up to the desk. After the rude lady came up she took my number and said we'll get back to you. I did not recive a call all day. I called right before they closed to get an update of what was going on. The test they did took 5 mins and it was something they could not fix anyway. If not calling the customer and being very rude wasent enough, they did over $2,000 in damage to my car. Steve the manager and the whole staff there are extremely dishonest and I do not believe anyone in the shop knows what they are doing. They poped my tire and tore my fender apart on my car. They had no explanation of how this happened and refused to do anything about it. I can't believe how you run a business with such rude staff and unknowable "technicians" the warminster cops, my lawyer, my insurance and everyone who I told this too can not believe this story. So do your self a favor. Go to Best Buy, world wide audio, pepboys anywhere else to get your vehical serviced. They will not only be cheaper, but you will at least be dealing with HONEST, knowledgeable, caring people who know how to run a business.

Great technician's who fix it right the first time.

I spoke with an H&R before I came to the shop and regards to the radio problem that I was having in my truck. I speak with the guy who's going to do the work, I told him what I did so far to resolve the issue myself. Make a long story short. THEY DIDN'T DIAGNOSE THE PROBLEM, GAVE ME MY VEHICLE BACK WORSE SHAPE THEN I GAVE IT TO THEM. SCREWS WEREN'T PUT BACK IN RADIO, OR THE CONSEL, BLEW MY AMP FUSE "didn't replace" REWIRED FOG LIGHTS WHICH OBVIOUSLY DIDN'T NEED TO BE REWIRED, STILL DON'T WORK. CHARGED $100 PLUS FOR NOTHING. I was very upset how they gave me my TRUCK BACK, YOU DON'T GIVE A CUSTOMER THEIR VEHICLE BACK IN WORSE CONDITION THEN YOU GAVE IT TO THEM, THEY JUST THREW IT BACK TOGETHER BECAUSE I DIDN'T SPEND THE MONEY THEY WANTED ME TO SPEND. NOW I HAD TO GO AND FIX MY AMP THAT WASN'T BROKE BEFORE I GOT THEIR !!!

Awesome service despite Penndots effort to make the breathalyzer installation and process unbearable. John, who handles the process is a good dude, willing to help you as much as he can pertaining to errors or advice in terms of dealing with Penndot.

H&R Auto Radio Is the definition of excellent customer service. Knowledgeable, friendly & proficient.

H&R rebuilt my Yukon instrument cluster and returned it to me for install in less than 4 hours. Super Service. Thanks.

I was loaded a price how to install a switch my ipod so that I can play without any feedback after the job was completed my bill payment 60 dollars hire them what was quoted needless to say I was not happy I am not a second time as the regular radio stations when you seek will not stop seeking well I was there last friday waiting for my installation there was another customer arguing about being quoted a price and then charged a separate price when the job was completed apparently she got to play the original price I do not recommend H & R Just the aware of who you are dealing with

Set an appt with them for a date a month ago, never told me a time to come in & They never called that day. when I did at 12 pm they told me it was too late, assumed it would only be a 2 hour inclosed sub and amp installation. they couldn t even fit me in on my own scheduled date. And told me to reschedule

Awesome shop!!! Had Best Buy on US-1 install a radio in my old Corolla and it shut itself off all the time So I went here for a Viper SmartStart system for Christmas and the install was great! They were also much cheaper than Best Buy at $499 with install as opposed to about $600. I can start, unlock, lock, set off alarm on my Rav4 from my iPhone or Apple Watch! It's very reliable- occasionally fails to retrieve my car's status but I've never had a command not go through to the car, even on horrendous school WiFi. I also really like the flashing blue security light they added next to my mirror because it'll hopefully keep people from wanting to break into my car. Stephanie did an awesome job helping me drop off and pick up and Brian was a great installer. Everyone was super friendly, hope to be back very soon for steering wheel controls!!

Very basic but very trustworthy and reliable. They will do a good job and be honest with you if they can t. I went in to get an aftermarket radio on a car that shouldn t have an aftermarket radio ( 2007 MDX) and they were honest with me about it so I didn t get it

Super kind and friendly. Provided great service installing my subwoofer. No wires showing and the hookup is very nicely done

The guys were very friendly and fast. Appreciate you

They are very good in repair, send an onkyo speaker and they repaired it quickly and they return it well protected so that there is no damage thank you very much for your service

This place I'm not happy with.im a car dealer been going there for years.prices are too high.im done.

Nice people but pricey! They quoted me $200 on the fone after work was performed they told me $328 !

Good service last time I went with my mother. Even parked the car so we didn't have to pull out of the parking lot

Had my windows tinted her on my new car. I have windows tinted on other cars at different businesses, this was the best job that has been done!
All aspects of the job were great, from scheduling the job to starting and completing the job when they said they would. Very professional from start to finish.