Charlotte L.

Review of Holmes Honda

I wish we had received as good of service as every...

I wish we had received as good of service as everyone else here! I guess we have poor luck...We brought our car in for service after it broke down one morning and wouldn't start. We were informed the fuel pump had broken and it would be replaced and the vehicle should be fixed up by the afternoon. Later that day we never received a call, and I understand it's irrational to expect a more major service to be done within a day, but we never even received an update on the vehicle. We had to call them a couple hours shy of closing time to receive an update on the vehicle and were told the part had to be ordered and the car now should be done by the afternoon the next day. Fast forward to the next day, we received a text message saying the vehicle was ready for pick up around 11 am. Thinking nothing of it since most everything now a days is relayed through email or text message instead of a phone call, we didn't bother to call and verify that the vehicle was ready. We then drove 45 minutes to Shreveport to get to the dealership and find out that the text message was sent in error, and it would be about another hour before the vehicle was finished. Not wanting to drive all the way back, we hung around Shreveport for another few hours until deciding to check in on the status of the vehicle in person since we hadn't received a phone call or any contact about the vehicle. (Its approaching 5:00 at this point now) We are told that the part that was ordered was dysfunctional and another fuel pump had to be ordered and now the car wouldn't be ready until the next day. Flustered with all the inconvenience and confused as to why no one could contact us over the several hours we spent waiting on them, we then headed back home planning on picking up the car the next day as promised. The next day we received a phone call that the car was ready and drove back to Shreveport only to find out we were being charged 85 dollars more than the original quoted price. When I questioned it (I was not being a belligerent client but merely questioning) I was told by the front desk agent that the person who quoted us and the manager (though I didn't ask for the manager, mind me.) were both out on lunch and weren't available to explain the charges. The front desk agent was apologetic, and I know he was just the messenger, but the whole experience was very frustrating. I didn't even ask to speak to management or anyone regarding it, I just forked out the extra money knowing it was effortless to expect courtesy for the inconveniences and we needed the vehicle. I've worked in various customer service for years, and I understand there are hiccups and miscommunications. Honestly, things rarely aggravate me enough to write a review about a poor experience. ( Cause what good does that really do, anyway?) but hopefully at least management will place regard on this and better serve future customers, especially when hundreds of dollars are involved.