The hotel itself was fine, but the planning skills are far from perfect. As a person who stayed there for 5 weeks, I would expect to be treated with more respect. Group of teenagers in the rooms far from each other resulted in slumming the door at 1 a.m. Wouldn't complain but happened twice. People who travel for business should not be staying in the rooms next to those who came to rest.
We stayed here with a group for the weekend , the meal on the Friday night w a s very poor , extremely disappointing , breakfast on both mornings was very good , great selection, evening meal on the Saturday evening was good , better selection .
Accommodation was clean and warm , rooms were comfortable , the bathrooms co uuld do with a upgrade , bar area in the hotel was pleasant , lacks a bit of atmosphere , overall a satisfactory stay .... would stay here again ..... but they do need to work on their evening menu , when you book for breakfast and evening meal .
Room was not the cleanest but the restaurant was very nice
Okay for an overnight business trip or if you won't be spending much time in the hotel. Friendly staff. Rooms could do with a bit of an update and pool is a really small size so not really suitable for proper swimming. Also has sauna which was nice
My favourite place to stay when visiting my parents birthplace. Feel like I'm home. Friendly, helpful staff. Eat food. Especially their Christmas lunch...almost had to roll out the door. So much to eat. Also the meal had a great atmosphere. Look forward to my future visits.
Staff nice and friendly, drinks reasonable price, good breakfast, bed very comfortable and had a good night's sleep
Good service and very good food. Very clean. Staff polite and helpful
Excellent service, staff, breakfast, base and room. Shame I didn't get to use the gym/pool, but there's always next time!
Lovely xmas party night out with the office, good service off the waitresses manners & smiling...oh what a night..
Had a king size room on 1st floor. Spacious, clean and comfortable. There was a problem with the WiFi in my room and so I was offered a change. Had Mexican chicken wings (unusual?), seafood linguine with loads of fish in it and ice cream!
Breakfast was excellent, plenty of choice hot and cold plus made to order items.
Swimming Pool is currently out of action.
All staff were extremely warm and helpful.
Very clean, very comfortable, helpful staff and this is my 10th visit in 6 yrs.
Basic but clean and pleasant room. Lovely service- friendly, cheerful and considerate
Location and venue great but bar in function room not stocked well enough for a party.
Out dated rooms. Staff were friendly and professional. The lounge/reception/bar area is quite cosy.
Really helpful reception staff, the rooms where really nice and cosy but the food choice could be alot better.
Ideal for weddings other events too built hotel around a church
Very nice hotel, spacious room with large comfortable bed. Free wifi and decent shower. Haven't tried food yet but looks very nice. Helpful staff apart from one who was quite belittling. Accidentally forgot toothpaste and noticed a sign in bathroom stating ask at reception. When i mentioned it i was asked if sign pointed to boots up the road (was a sunday so wasnt sure what shops open and only asked because of the prompt). Found her quite rude but not judging entire staff based on that, rest have been very pleasant. Would recommend
Not good. Expensive. No parking. Staff friendly though.
Attended a comic con at the hotel. Clean, well organised. Staff were friendly and helpful.
Went to a Wedding Ceremony and Reception , place is very good , clean and food was excellent , drinks prices quite reasonable for an hotel and town centre .
Disappointed with this hotel,booked 7 months before and still didn't get the low floor I requested as I am 75 and disabled.The room smelt musty too.
Dangerous parking structure. Badly signed reception
Comfortable and great service. I told them in advance that it was my partner's birthday and they gave us a card and two drinks tokens. Very generous. The breakfast is nice and reasonable. The location is also fab.
Warm and friendly staff and good selection of drinks
Stay there a lot, excellent staff but the rooms are getting a bit jaded
The breakfast spread was divine as the food was clearly served with enjoyment. I withold the final star... Hair strands on bathroom door frame, black mould spots along tile/ tub edging, dusty ceiling fan inlet panel and that seemingly stubborn carpet stain.
Pros: Service pleasant and polite, comfortable bed, room temperature spot on, communal areas were clean, free parking for overnight guests, nice bar and excellent reception room (Cloysters). Cons: Rooms are very tired, bedroom smelled like drains so plumbing probably as old as the rooms look, carpets worn, parking is tight for larger cars, view from the room was a brick wall, breakfast wasn't great. The hotel staff earn 5 stars by doing a great job of cleaning and dealing with customers but the lack of investment by the company really lets the place down. It's very tired and needs to be refurbished hence the 3 star score.
Decent hotel in the middle of town centre.
Small car park aswell.
Lovely place would highly recommend for a weekend break book the junior suite if possible .walking distance to Bolton town .
Hotel is comfortable and easy to locate. Room was clean and I had no issues. Food at the restaurant for dinner was good and breakfast easy equally satisfying
In desperate need of refurbishment, especially the beds
Easy to find with underground and level parking
Didn't use, but leisure facilities on-site.
Staff were more than helpful and very pleasant. Room was very spacious and lovely and clean.
Very nice shower.
Dinner was enjoyable and the trust worthy holiday inn breakfast makes a good start to the day.
If your planning on having dinner and breakfast on-site pre buy the meal offer.
Rooms were nice and clean, bed very comfortable. Staff friendly and helpful
Ok hotel. Usual black mould on bath be out and silicone. Apart from that, pretty standard.
Good food and beer wasn't too expensive
The staff was helpful and i enjoyed the event i attended
Quick check in . Nice room tea coffee etc n room hairdryer X,2 one in bath room attached to the wall and one in the main room. Iron ironing boad .Good bed . And fantastic breakfast.. enjoyed my stay. Would recomend ...
We came to the Hotel for Mothers Day this year and enjoyed the whole experience....food, staff everything....so I decided to book the restaurant for my Mums Birthday today....It was fantastic.....we were looked after so well by the staff, the food was First Class. Will be booking for every Birthday, just love the place !!!! Thank you for making my mums Birthday so special,
Penny :)
We attended a wedding here and the Cloisters as a venue is lovely. The staff during our stay were professional, polite and welcoming. The whole place itself is nice and clean. All the communal areas and light and spacey, the room was neautral and clean. Positive for the room we stayed in (4th floor) are that the bed was incredibly comfortable, the temperature was ideal, plenty of storage, clean and lovely thick towels in the bathroom. The main negatives of the stay is that the building is just very old and needs Holiday Inn to spend a chunk of money on it! The room smelt, alot, of drains. There was scaffolding up on side of the wall which wasn't a great view. Whilst parking was free for overnight guests it was very tight to park.
Great location, friendly staff and comfortable rooms. It was an excellent price, too. This was our second visit and we will definitely be back!
Super hotel! A bed delight! And the sheets? Wow! Soft and fragrant! I loved staying there for 2 days.
We had a nice stay here before heading into Manchester to see the Stone Roses. Lovely cooked breakfast.
Nice hotel could do with refurb lovely staff good food
Overnight stay. Comfortable bed. Easy free parking. Ten minute walk to the Octagon Theatre.
Rooms well kept , breakfast and dinner very good , but a basic bar service.
It is good especially the ashton suite. I attended a event and was good overall but it was quite hot
Best hotel in the northwest.
Service and staff second to none.
Thank you
Nice rooms nice food and great selection of wine and spirits. Lovely staff
I had a brilliant night, staff are very friendly, and give a good service, breakfast is also on point
Visited for a family wedding everything from the moment we gout there till the moment we left was perfect rooms lovely staff couldn't do enough for us especially on reception
Slightly older decor for a Holiday Inn and I had a few issues with my room but overall it was in quite a good location and the staff are very friendly. The gym is pretty cramped but at least it is well maintained.
Have been here quite a few times, but was disappointed this time as the swimming pool isn't in use now. Bed and pillows not the most comfortable either. Staff were ok.
Location excellent but rooms a little jaded. Time for a facelift.
Well disappointed room scruffy lining paper coming off walls holes in the tiles in the bathroom filled in with painters cork over priced both hotel and bar paid for room and breakfast which was said was included to be told when went down More
Pretty old Hotel, a refurbishment is required. The night shift sems to be high at the job. Can't recoment a stay here.
Good place for weddings and other celebration . Good food and good staff fall around
Well it's not one of the best holiday inns I've stayed at. At breakfast some of the plates in the pike waiting to be used had dried on food deposits. You also had a long wait for some breakfast items, the eggs in our case. To be brought out even after we'd informed the staff they'd run out. In the bar we ordered drinks. One of which came in a dirty glass which had lipstick on the rim. The rooms are tired, but comfortable and clean. It's a shame as this hotel is well situated for the centre of Bolton.
Rooms are really nice and friendly staff, nice swimming pool
Used the meeting rooms and dined in the restaurant. Really nice and posh, pleasant visit with friendly staff. Definitely recommended.
A clean and comfortable hotel with decent facilities. About 15 minutes from the train station. Check in and check out process were efficient, bed was comfortable and the rooms have air conditioning.
Hotel staff not as welcoming as Preston - my room was comfortable but I expect that from every hotel group. In a Hotel Group there should be a common policy especially for b&b a standard set my top management at HQ. It isn't.!!
Room was very old and tired, paint peeling away in the bathroom...very basic
My room was well overdue for refurbishment, but otherwise a comfortable stay and the staff were very friendly and helpful.
