HipVan Reviews

in love with this store!!
has a lot of unique products you don t really find anywhere else & customer service was really great even though it was an online store. Was a little scared of buying furniture online at first but I m glad i took the risk hehe 5 stars for you hipvan!!! :)

Hipvan management had build a very good reputation. I'm one of their customer had online order a set of bed for my mother due to the area lift are under maintenance, I had email them and they had replied in fast action to allow me reschedule and not only this when I had place an order of the color wrongly which was my faulty but Miss Brenda was being very kind allow me to change. Thank you hipvan management.

My experience with HipVan was an extremely positive one! From the customer service to the delivery, everything was very smooth and pleasant! They even accommodated to my request! Thank you :)

The experience with hipvan was positive! They had promptly refunded me the additional delivery charge when I couldn t get the earliest weekend slot. The mirrors delivered were in good condition all ready for installation! Thanks for the good service rendered!

Excellent delivery and follow up on order status. On time delivery and good quality product. Highly recommended.

Just visited the showroom. You have to make an appointment before you can come for a visit. The friendliness of the staff there was only so so. When I walked in without saying 'hello' to me I was not very friendly asked if I have an appointment. They didn't pay much attention during my stay. When I left no one cared either. Not worth to go there. Was a bit dissapointing. I really don't understand why you have to make an appointment if the staff is only sitting behind the reception with a bored face.
Didn't expect that as the customer service online and on the phone was always friendly and helpful.

I bought 6 numbers of Gryta Dining Chair - Matt Black, Grey.

My office is a shophouse, and I need the chair to be moved up to the second floor of the office. But your delivery team told me to pay $10 each.

I understand that there is a policy, but it is not a heavy table but it is just a chair which is relatively light. I try to communicate to them but it is non-negotiable to them.

I feel it was really unwelcoming because I thought at least they would try to call the office and check it they can help.

I was really disappointed with your company service and I dont think I will support your products again.

It was looking for a dining table for my son. Beth patiently guided me and made sure that the online checkout was seamless. Thank you for this commendable and wonderful customer experience.

Great Price and Great Furnitures.
Good customer support.

Side tables are of poor quality, started to discolour after a month.

Customer centred service and support! Highly recommend for all your home and furnishing needs :)

Excellent customer service, speedy replies to emails and attentive customer services staff.

Website was easy to navigate and selection of delivery dates/times were clear-cut and fuss free. They send you SMS reminders prior to the date of delivery.

The delivery man offered to assemble the bed frame for us but we opted to assemble it ourselves. We ran into some trouble as the manual was incorrect. We initially thought the wrong furniture parts were provided.

Upon calling the delivery man, Aaron, to inform him, he told us not to refer to the manual and was kind enough to explain and guide us through the assembly process through the phone. His colleague, whose name i didn't manage to get, played a part in helping us too.

Thanks to their patience and willingness to provide assistance through the phone, which i'm pretty sure is outside of their job scope (they could have just asked us to refer to the manual! Which was wrong, but we didn't realize until we fixed the bed frame according to his instructions), we managed to assemble the bed frame in no time.

For the price, the Katana bed frame is quite solid (compared to another well-known furniture store which i shall not mention) and honestly rather simple and straightforward to put together, just that the very first step in the manual was already wrong, so you might want to look into that.

Bean bag from DOOB was of superb quality and a lot bigger than expected (no complaints there!).

11/10 would recommend HipVan for their brilliant products, user-friendly website and awesome customer service!

Brenda Yeo of HipVan provided very good follow-up customer service!

Bought the Hendrix tv console and the harrow coffee table. Both items were defective and had to be replaced. Customer service representative says replacement takes up to 2 months or more. Might not be a good idea if you have a deadline for the items to be ready in your house.

You can also never call through their hotline as they are perpetually unavailable.

Their email responses are also unfortunately very delayed. This is despite initiating the conversation to arrange for the items to be replaced. There was also no phone call though I left my phone number in the email.

Pretty tragic...

delivered punctually and table itself is nicer than what I expected.

Ordered the Sofia Loveseat Carbon way back during the "circuitbreaker" and we love how cosy it looks in our new home when we finally received it. Because our renovation had been delayed, we had to re-schedule the delivery quite a number of times - really glad that Hipvan has this super convenient and easy delivery appointment system where you can modify your delivery date accordingly! With the ongoing renovations, their delivery guy also went out of the way to ensure that the item was properly placed in our messy house, and took the following photo to update me of the successful delivery. The best part is that their customer service (thanks Brenda!) is also very prompt and their after sales service is excellent! We're definitely happy to have purchased from HipVan and wouldn't hesitate to recommend it!

The entire process from ordering to receiving the items was seamless. It's clear that a lot of effort and thought has been placed in ensuring the customer receives an amazing shopping experience. Even the product exchange was done promptly. One of the best online shopping stores I have used! And the products are great too! :))

Visited the showroom at Cathay and the staff were very friendly. We ended up buying a couple of bathroom mats and clothes hangers on their online store. Opted for self-collection and everything was quick and fuss free. Will buy again!

I ordered a huge mirror and it came safely wrapped Also appreciate the prompt updates and delivery!

HipVan is probably the worst place to get your furniture. 1st they deliver a wrong order. And they stood me up for the 2nd delivery. Cannot feel their sincerity with the discount offered. Think twice before getting your furniture from there.

Highly recommended. We bought our TV console through them and we were overly satisfied with the purchase.

Strongly recommend not to get furniture from these guys. When I first bought it, the experience wasn t as good, but it s bearable. One fine day, we suddenly heard a sound coming from the sofa. Upon checking, we realised one of the spring had came out. We tried contacting HipVan on this matter.

They replied a few days later after I sent a chaser. Interestingly, they don t reply to me, even though I m using the email address that I signed up for a HipVan account.

They just sent me a sms to inform they re delivering on Monday without arranging with me. Best thing is the contact number stated. The dates and hours are wrong! Left without a choice, i had to email them again. After emailing them, they cancelled the Monday slot for us, and re-arranged with us. But the delivery was late for hours! They claimed they attempted to contact me. We had returned their calls 4x at least, but nobody picks up.

When the guys finally came, the furniture was worst than what we had previously, hence we only changed the seat. However, the guys don t seem to know what they re doing and took a way long time. They don t seem apologetic and joke around. This entire episode from HipVan is unacceptable. I will never visit their stuff, and definitely not recommend anyone getting from them.

We had to miss a few important appointments today. And we bought tickets to attractions which we had to forgo it. It is very disappointing. Waste of our precious time and money.

First time buying 3 different items from HipVan. Bought decorative items, wall art and food jars. The delivery was quick but the quality was disappointing. The prints looked home-printed, and corners of the paper was already abit crumpled which I felt did not justify the price. Requesting for returns on 1 set of prints which was very disappointing. Return arrangements had been made and It s not that hassle free.

Staff were really responsive and polite. A go to furniture place every single time. I find their price and quality really reasonable. :)

Affordable products and great customer service. Very happy with my new tv console.

A great selection of furniture and homewares at affordable price. Beth, from customer service, provided a great help and fast response to my requests. A great place to shop.

More unique furniture as compared to ikea and definitely last longer. No more people saying hey I have this too . Bought a couple of things and really loved the online shopping experience to the delivery. Had to exchange an item due to wrong size and service was seemless. Would definitely use them again.

Easy comfortable place to browse and buy furniture. Very helpful staff especially Laura, who was very patient, polite and went out of her way to make the whole stressful experience alot better!

Poor quality products which do not last. I bought a sofa just 1 year ago and it has sagged so much that you feel like you are sitting on the wooden base. The cushion has completely flattened. Having a 5 year warranty is pointless when customer service basically ignores you.

Update: Hipvan did contact me after i wrote this review, and told me that it is considered 'normal' wear and tear to have the sofa rendered unusable after 1 year of light use (there aren't any kids in the house who may jump on the sofa, and nobody in the house is so heavy to overtax the sofa). In other words, they cant do an exchange because its not within policy.

I think it says alot about the company that they consider such poor quality to be acceptable.

So please purchase at your own risk.

I ordered some items from Hipvan and needed them urgently. Maxine from their customer service team was kind enough to arrange for the expedited delivery ahead of schedule! Looking forward to receiving my lamp and coat rack!

Excellent and Prompt Service!! Their Delivery Guys are all very Efficient.. Will order more from Hipvan. THANK YOU HIPVAN AND KEEP UP THE GOOD WORK Will definitely buy more in the future and recommend to All my Friends too!!

Product design and quality were good and value for money! Wish i had more space at home to accommodate all those beautiful armchairs and shelves.. great aesthetics on the website and app too! :D Mattresses look pretty decent too, will consider when i need a mattress in the future :)

Great customer service by Brenda Yeo who was very patient in replyng to all my enquiries promptly. She managed to help me with my issue and prompted me to order more items from the store. :)

If it wasn't for the previous reviews, I'd have thought this outfit was a scam. It took ages to get any kind of response, and the response I'd receive via WhatsApp being completely contradicted by reply I'd receive via email. Throughly unprofessional and a complete waste of time.

I placed order for a bookshelf - 1 month ago. Still no news or update. Only after email enquiry did they bother to call me, only to inform it'll take another 2 months! Absolutely dismal service.

The dining table is a good buy and very excellent material, I went to the show room and I buy immediately, very sturdy. Alot of my friends visit me said they like the table. Is half the price when I bought it.

Shopping on Hipvan is easy. Love the clear details presented so that you know if the item will fit into your space (and through the door too). The prompt for selecting disposal service is also great. The delivery was best. The delivery guys that came were professional, very careful about handling both the new furniture and the ones to be disposed and also when bringing the furniture through the entrance. Thank you so much HipVan!

Good service: Easy to use website, easy to edit order; prompt responses to changes, SMEs to keep customer informed of delivery status. Item was good quality.

Beth from Hipvan is truly AMazing! We had the best customer experience with her and ordered most of our home furniture from HipVan.

Beth-Thank you so much for your patience, coordination and support. We truly had a delightful customer experience with you & Hipvan which resulted in us ordering more furniture from HIpvan.

Thank you again, to you, your family and teams- Stay safe & healthy!
Thank you!

Item as advertised and delivery was as scheduled. Even have a SMS reminder of delivery day and time

I bought a bed frame from HipVan. It was affordable, and the product is satisfactory and as advertised. Delivery was well-organised and installation efficient. Thanks!

I ve experienced excellent customer service with HipVan, especially through Brenda ! She has made shopping such a breeze and eased all my worries. Really glad I decided to make purchases with them !

Nice service and product. the only bad thing is they do not have show room in Singapore... I ordered online and the delivery job is quite good.

Love HipVan for their unusual and high quality pieces that can be surprisingly inexpensive.

Ordered my dining table, dining chairs and floorlamps from HipVan 4 years ago. Still holding up well and will be buying more furniture for my new house.

Need to make Appointment to go in. Not many furnitures

Like the easy access and detailed description of products. Very easy to order the products on-line. Also very impressed with their excellent service. The delivery was prompt and efficient and and delivery staff was courteous and friendly.

Trendy and high quality furniture shop, we were looking for furniture for our new house and the stocks they have are great and good pricing too

Phone number forwarded to an invalid hp line.

Edit: was contacted on the same day to remedy the issue. Responsive

We shortlisted a sofa, went down to try it and the experience was horrendous, the quality of the sofa is so bad that we decided not to buy it. Hipvan should redesign its warehouse; it looked like a flea market selling secondhand furniture.

Very bad experience with the delivery. Selected delivery time slot of 930am - 1230pm. The day before, received an SMS that the timing is from 1230pm-130pm. Seeing that it's only an hour difference. We decided to wait. Come 130pm, no sign of the delivery and we contacted the service team. They then replied saying the timing has been changed to 230pm. It's past 230pm now and the delivery is still not here yet. No replies from the customer service team as well.

And we actually paid for the delivery slot!

If there is going to be a delay, customers will appreciate if you keep them informed. Not to update only when contacted.

Very bad service. I just hope I don't receive any defected items. No more expectations left.

We ordered a dining table with chairs, a TV console and a couple of rugs. The delivery people assembled the table wrong and didn t put in all the screws. The remaining screws and user manuel were nowhere to be found after they left - the table is now in permanent extended mode and I suspect the mechanism to fold it together is broken. The console the delivery people broke and just left it there. When I came home from work I contacted them. They came to replace the console, but the new one was also broken (and full of cobwebs - probably a previously returned piece). I asked them to bring the missing screws and user manual when they came to replace the console - which they didn t.

The people in the shop are friendly, but the delivery crew are really poor. If you order furniture for home delivery make sure you re home to supervise.

order the mattress and waited a month. Received the mattress today and there are few stains on the mattress. not sure if it is an recycled or used mattress. make more than 30calls and no answer. email, fb msg also no respond. kinda disappointed with the service and the product received.

Very good service and fixed my bench nicely. Thanks!

Great customer service! Maxine was able to reschedule my delivery slot to an earlier date. Items received in good condition and value for money :)

Good service by the delivery guys.
Promptly reached my office at 9.30am.
They were helpful too.
Sofa bed quality and size is good for my small office.
The color is vibrant too.

HipVan's customer service is responsive, highly professional, understanding and flexible. I have been liaising with Brenda, who helped to expedite an urgent delivery, and thereafter helped to arrange an exchange due to a product defect. HipVan offered me a product of higher value as they did not have the replacement product in stock and we needed it urgently. I'm impressed with their service and feel fully confident about purchasing their products in future.

Quality of items seem fine but delivery coordination is always a disaster. Was told delivery would arrive between 9:30am - 12:30pm so waited all morning with no call from the delivery man. Eventually arrived in the afternoon. This is the second time this has happened. Hipvan needs to coordinate delivery timings much better with third party transportation/ delivery company and put in place stricter delivery guidelines.

Beth has been very helpful in coordinating my orders and delivery... solved a lot of problems for me and saved a ton of work moving to my new place. Thank you so much Beth!

Beautiful designs, good quality, affordable and most importantly amazing customer service!

The delivery guys really did a great job and the whole process of placing delivery and informing me in advance b4 delivery was smooth and great service provided from all levels.

I didnt expect such excellent service from Hipvan given the past bad services I have encountered with other vendor... lol . I will continue to support Hipvan.

GREAT JOB AND WELL DONE GUYS ! PLS KEEP IT UP !

HAPPY NATIONAL DAY !

Excellent customer service. Kept me informed of the delivery time and when an issue pops up during installation, it was resolved later on the day itself. Happy with the quality of the bedframe.

Visited the HipVan warehouse to have a look at the furniture they had to offer and the staff was very obliging. She was open to answering any questions I had about the furniture.

You'll have to make an appointment for the visit. The warehouse is right opposite the Aperia Mall.

I have been receiving two emails saying that they are deeply sorry but the delivery of the mattress needs to be postponed by another week. And I am not surprised to received the third email. They do not mention any compensation. Deeply regret to buy from this website. Any customer needs the furniture urgently or expecting the furnitures to be delivered as you expected, think twice before purchasing from this website.

HipVan is one of the first place I will visit if I want to look for affordable yet aesthetically nice furniture for the house.

Product is received in good condition and the delivery personnel is very professional. Would buy more products from Hipvan.

We are satisfied with both the`'Tivona Counter Stool' delivered and the team putting up the chairs Team CCG6#5 is helpful especially the placement was done for 2 floors instead of 1. The quality of the stools are as good as what shown in photo.

Not all product quality are good but what could you expect for the low and affordable price. Despite that, the service are excellant and beyond my expectation. The supervisor and staff are responsive and they deliver as what they promised. The warranty are legit.Overall, i am very happy with their services and im giving them five good star. For those who have tight budget, these could be the one for you.FYI the mattress are really good and i am glad i had purchase them, had used them for five years and still as good.

Friendly and fast customer service! Nice selection of products too. You can tell they put efforts to be a customer-focused company.

I just wish it was easier to get items delivered over the weekends (Sunday included) or in the evenings as most of us work during the day on weekdays and cannot receive such bulky items. But I understand this may be a Singapore-wide regulation which only leaves Saturday mornings to receive such deliveries.

Ordering was a breeze, and delivery of items done as promised. Highly recommend.

Update: The repair personnel came and did a good job to change the damage part of the bedframe. I chose to repair instead of 1 to 1 replacement because there was no stock available and I did not want to wait.

Thanks to Brenda for arranging it.

Customer service excellent(Brenda is very good), ease of buying excellent (website is very well design) but product delivered no good. One of the bedframe leg is wet and feels rotten. I told the delivery personnel when he delivered but he does not know how to handle such situation. I am sure that he saw the defect and still proceed to assemble the bed. The delivery personnel was not able to communicate in English to rectify the issue. Hipvan should send them for training to improve the final stage of buying. What a pity.

love this store!! super convenient... walked up to watch a movie but then saw it, walked in and managed to sneak in a purchase for some bedding & towels that was delivered to me the very next day!! can't get more convenient than this man... thumbs up HipVan! <3 <3 <3

Unfortunately, there's nothing really hip about HipVan.

Ok, maybe their website and some of their products. But what's the point if they are not functional as advertised or delivered as promised?

Ordered the Aikin 2.5 sofa bed that wasn't quite what it's made out to be (one of the pitfalls of furniture online shopping) but what the hell, wanted to support a local company. Didn't get an explanation on why it wasn't working as described - is it a QA problem, is it a design thing, etc. Asked for a replacement and one was promised in four weeks.

A month comes and goes. After multiple emails, was told it would be delivered in two days. No discussion on whether it's convenient, etc. Anyway, it turns up and it's just as uncomfortable and not usable as the first one. And delivery crew won't take it back, "not their procedure".

Well, after a few terse emails and phone calls, they've collected it. Now for the refund. Wonder how long I'll have to wait.

Can come here to try their stuff hands on. Note it's not a fancy showroom. No aircon, warehouse setting, self browse setting is what you need to expect.

Very responsive customer service officers attending to customers queries/requests via email. Beth and Maxine whom I have corresponded with so far via email are very prompt and helpful in my purchases. I appreciate the happy online shopping experience with Hipvan in this aspect.

I visited their warehouse popup store and it was awful... it was SO HOT with no fan/air-conditioning at this space. I made an appointment expecting service staff to assist but there was just a very disgruntled counter lady who checked us in. We were in and out in 5 minutes.

This was rather disappointing as I loved visiting Hipvan when they were located at Dhoby Ghaut! I guess I will just stick to shopping online for smaller stuff with Hipvan...

Received the noel sofa bed today and really satisfied with the quality. Thank you HipVan!

Truly an unpleasant experience.

1) Delayed Delivery
Stipulated time to deliver item was between 6-9pm. I ensured that someone was at home to receive the item since 6pm. I rushed back home from work at 8.30pm only to receive a text message from delivery man at 8.47pm that there was an unexpected delay, thus delivery can only happen in "up to 2 hours" time. 10.47pm, no news from them until I texted delivery man and he told me he was in Yishun and would come by 11.30pm. He only arrived at 12.10am after multiple phonecalls from me (he picked up the call once only).

2) Defect and Poor Quality Item
Item received had defects. Hinges had issues and therefore the sideboard doors could not be closed properly and there was an alignment problem. The wood quality is not fantastic and you can see it was made out of cheap wood. Delivery man told me to wait for a phonecall from customer service and they may send help to rectify this issue.

Overall, I think this would be the LAST time I will purchase my item from HipVan. The last experience I had was also equally bad (also late delivery and in the end one of the items was not delivered. I remembered clearly it was nearing my wedding day), plus this year it is nearing Hari Raya. Even after 2 years, and giving them the benefit of doubt thinking that they would improve the standards, I am still facing the same issues. Clearly, they did not look into this matter since my last review 2 years ago (and I noticed many people gave similar reviews as I did) and no change has been done. Therefore, I would not recommend my friends and family to patronise HipVan.

Wanted to order a bedframe and sofa from hipvan and noticed they have a 100 days return policy which states items must be in original condition. Very vague and apparently there a15% charge which is not stated when you click on the icon in their app. Very misleading. So be careful if you intend to return. Otherwise their products look great.

HipVan was honest & prompt to refund my delivery fees when they noticed that my combined purchases qualify for free shipping. Reasonable prices & great service too! I ll definitely be back shopping with HipVan.

Delivery on promised, Service is good, price is reasonable as well!

Got good quality high chairs at affordable prices delivered to my doorstep on the promised date & time. I also paid for them to help dispose of the chairs I was replacing ($20/piece). Smooth transaction with no issues at all.

Excellent & prompt customer service. Products are of good quality & easy to order online via app & inquires can be made via chat. HipVan is one of my favourite place to shop!

Bad ambience and service staff not interested in helping. When i ordered something online, it was delivered before they came back to me when a delivery date. Email about delivery came 4 days later!

Love the bed frame! Colour matches, fabric gray, storage bed strong base, able to lift up easily to store all my big items ! Delivery time and day met, services excellent!

Truly disappointed with the company, expected delivery item to received was between 3:45pm- 4:45pm, however, there was no message being sent of a delayed delivery. After making a call, they sent a message saying they will be updating me of the delayed ETA, waited 30 minutes, called again, and decided to tell the ETA which I will be able to receive it. Customer service wasn t efficient. Understand there might be many deliveries to be made, however no updates were made.

I bought an item from them online. The only thing positive is they take your payment online fast. Service was extremely poor, you may not get what you originally intended, after sales calls/ emails will not be entertained. You can choose delivery time but they will deliver products based on their preference.

I suspect they have a few hundred fake positive reviews after visiting their website. They only have either 5 star reviews or above 3 stars review with generic description and suspicious name. Either they removed all the below 3 stars reviews or they bought many above 3 stars reviews. Be cautious!!

Good service and policy for the returning by Maxine. Thanks a lot for your help.

I have ordered the sofa from the website. Unfortunately, it was a little damage on the sofa. So, I decided to return it. The company service was really good. Maxine helped me a lot on the process. Made my life so easy.

Cheers!

My delivery was scheduled for 2.15pm to 3.15pm. Waited until 4.15pm before they finally delivered the item. Not a word of apology or remorse from the delivery guy, just said something like "we are very busy today". Called customer service several times before 4.15pm to get an update and they were slow and did not call me back as promised.

Worse thing is, the pouf I ordered looked used and old and there was a tear in the inner cushion! The white foam balls were already spilling out even though it's supposed to be new.

For a local company that I wanted to support, this incident totally changes my mind about them and this will be my first and last time patronizing them. Tardy delivery schedules, inefficient customer service, and worst of all, a defective product.

Truly a one star experience in every sense of the word.

Place was quite small without much selection better to shop online

I missed the timing to call the hotline due to work regard to my order and text at 10pm only to receive the msg that nobody is available to reply me. but kudos to a staff name amamda who replied me at 11pm on my order and arranging the delivery promptly!!! thank you!!

Bought a rug and it s exactly how it looks like on the photo! Delivery was also quick and reliable. Great service and will buy more from HipVan!

I ordered the Brittany Working desk (400 SGD) - the wood is extremely cheap - and even just a tiny drip of water accidently fallen on it would immediately gets absorbed and create a white stain - their wood quality is some of the lowest in the market and totally not worth the price asked for. Very disappointed and will probably stay away from HipVan in the future.