Jowee

Review of HipVan

Website was easy to navigate and selection of deli...

Website was easy to navigate and selection of delivery dates/times were clear-cut and fuss free. They send you SMS reminders prior to the date of delivery.

The delivery man offered to assemble the bed frame for us but we opted to assemble it ourselves. We ran into some trouble as the manual was incorrect. We initially thought the wrong furniture parts were provided.

Upon calling the delivery man, Aaron, to inform him, he told us not to refer to the manual and was kind enough to explain and guide us through the assembly process through the phone. His colleague, whose name i didn't manage to get, played a part in helping us too.

Thanks to their patience and willingness to provide assistance through the phone, which i'm pretty sure is outside of their job scope (they could have just asked us to refer to the manual! Which was wrong, but we didn't realize until we fixed the bed frame according to his instructions), we managed to assemble the bed frame in no time.

For the price, the Katana bed frame is quite solid (compared to another well-known furniture store which i shall not mention) and honestly rather simple and straightforward to put together, just that the very first step in the manual was already wrong, so you might want to look into that.

Bean bag from DOOB was of superb quality and a lot bigger than expected (no complaints there!).

11/10 would recommend HipVan for their brilliant products, user-friendly website and awesome customer service!