Soek Mun Ng

Review of HipVan

Unfortunately, there's nothing really hip about Hi...

Unfortunately, there's nothing really hip about HipVan.

Ok, maybe their website and some of their products. But what's the point if they are not functional as advertised or delivered as promised?

Ordered the Aikin 2.5 sofa bed that wasn't quite what it's made out to be (one of the pitfalls of furniture online shopping) but what the hell, wanted to support a local company. Didn't get an explanation on why it wasn't working as described - is it a QA problem, is it a design thing, etc. Asked for a replacement and one was promised in four weeks.

A month comes and goes. After multiple emails, was told it would be delivered in two days. No discussion on whether it's convenient, etc. Anyway, it turns up and it's just as uncomfortable and not usable as the first one. And delivery crew won't take it back, "not their procedure".

Well, after a few terse emails and phone calls, they've collected it. Now for the refund. Wonder how long I'll have to wait.