Hilton Short Hills Review

The hotel is really good. The rooms are very spacious and have a nice view.

A really nice hotel. We were there at an off time, so it wasn't very busy, which was kind of nice.

Price gouging. After another hotel messed up our reservation the day after Thanksgiving, I called the Hilton Short Hills to see if they had a room. I was told they did, it would be $289, and included complimentary breakfast. Halfway through booking, the call was dropped, so I had to call back. Somehow in that 45-second interval, the price went up to $314 and no longer included breakfast. Not a huge increase, but price gouging is a crappy practice and one I wouldn t have suspected from the Hilton. It ll be a long time before I book another room at the Hilton, and I have several trips coming up.

Location was nice and pretty easy to spot. The staff was nice and attentive.

Walkable distance to my office (KPMG). Nice and calm place to stay

Very nice rooms, but still a Hilton. Staff acts like it's the plaza, still a Hilton.

Went to Eforea Spa I believe on my bday, was very nice clean and the massage was good. One plus I liked they allowed spa guests access to indoor pool, however not the outdoor pool that was for hotel staying guests. Its a little tricky to get inside at the time I think due to construction. Not sure if prices were high, but I gather competitive, if I would recommend to others to give it a try. There was a small con, they charge clients for the use of the scented body oil, I have had massages before and that is included in the service. I thought that was rather unfair as no one wants to get a massage and not smell the aroma while getting it, due to having to pay extra. That needs to be changed.

The room was clean and spacious. Bed was a little hard and lumpy.

This was my first time here. The outside of the hotel, pool, lobby and everyone who works here were great. No complaints there.... however, I was a little disappointed at the fact that I brought my leftovers and there was no microwave in the room. The fridge was cleverly hidden (which is fine) but I couldn t eat my left overs at 1am. The amount of money I paid for just one night, would have you think you would have basic things like a microwave. I stayed here for my AMEX points.... but I ll be staying at the Cambria from now on where it s just as pretty with Bluetooth mirrors in their bathrooms.

Lovely facility with space for large conferences on the lower floor, with breakout rooms on both the basement and 2nd floor. Plenty of support for technology and audio media solutions and recently good lunch and dinner selection. Parking lot is a little confusing but free. Valet available.

Friendly staff, clean rooms. Overall good experience!

This place isn't what it used to be. Spa no longer exists, service is meh, everything else, meh. Room came with a lovely cracked screen tv. Wait, that s the second room I was given, 1st room the a.c. wasn't working. So, figured big deal, cracked screen on the tv, what could be so bad, well you can watch tv, but a nice cross on the front of it as if I'm praying to Jesus. So tv wasn't really an option. So, I trucked down to the men's spa, wait, no more spa....So then I went to the men's locker room to take a nice "shvitz " in the steam room, darn that s not functioning properly either. So, then I decided I can get some heat in the jacuzzi ,water is nice and hot, but wait, something is wrong here ,it's on, but the jets aren't working. No jets and just laying in a bath of hot water with a bunch of kids, I love kids but this big bathtub immitation jaccuzi is for adults only correct. After getting wet I figured I'll go up to my room and eat lunch because I brought an amazing salad. Like most humans I keep my salad in the fridge to keep it nice and fresh and cool, NOT FROZEN. my salad was now frozen solid. So. okay I'll figure it's not a big deal, I'll just defrost it. That didn't work because now my salad is wilted. No food for lunch, good thing they offer food here. Which in my opinion is and should be hands off, don't feed it to your pet.
No spa, broken tv, broken jacuzzi ,broken steam room, and broken fridge.
After complaining to management about the issues at hand, and usually I never ever complain ,but the bare essentials as to why I came here wasn't functioning properly and the ONLY OFFER FROM MANAGEMENT WAS 25% OFF 1 NIGHT WHEN I STAYED FOR 2 NIGHTS. THEY WEREN'T EVEN WILLING TO EXTEND THE DISCOUNT FOR BOTH DAYS I STAYED...
In "short", I wouldn't recommend this place to anyone in the near future unless they figure their shizzle out.

Horrible. I would only give it a two star because of the general assistant manager Ayaz Akhbar, knows how to treat his guests, as well as the overnight front desk staff named Harold. Stayed there for two nights. Came all the way from Canada to summit, NJ to celebrate my fiances fathers 70th birthday. Nothing but headaches. Got overcharged for the hotel when i had already booked and paid for it. Basically charged me for 4 nights instead of two. When i got there the girl said it was just for incidentals until my credit card company called and told me about the massive charges. Then the next day spoke to the manager and told him that we needed our room cleaned not knowing he was the manager. Came back to our room after 7 hours and the room wasn't even touched. The food that we had left outside in the morning was still there. Ayaz made it all possible to move us into an executive suite, and tried to give us everything to make our stay wonderful. They also were convincing us that there was a microwave in the room, when two other front desk staff told us there wasn't. Such a shame when you know you have traveled to other hiltons across the world and they have never been like this. Never knew a hotel experience could be this bad. Very poor customer service from the rest of the staff.

Great location, clean, upscale rooms, and good service. The food menu is a bit limited, but the food itself is good.

Nice property with clean, quite rooms. Speedy and solid room service, ample parking, great location off highway and close to mall.

Beautiful hotel. Modern decor without the cold feeling. The rooms are very clean and the service is phenomenal. A great place for a weekend away.

Location was central to a lot of places and things to do. Room was pretty typical, nothing special. Great breakfast and spa.

Friendly and super helpful staff. We needed extra sheets and got them within an hr during a very busy time. Everything was clean and well furnished.

Top quality accommodations, in line with what you'd expect from a large Hilton. Parking is ample, with easy access to multiple transport types and hubs. Rooms are spacious, clean, and (for the most part) quiet - though loud Jerseyites will be occasionally unavoidable. Overall, the Short Hills Hilton is a relatively upscale choice for those spending time in North Jersey-- you could certainly do a lot worse.

Very nice interior. The venue rooms are large and very clean.

This place is soo nice because of the people and the atmosphere also they have really good food.

Room was great. They gave shuttle service to the wedding. Nice mall in walking distance. Workers were friendly.

This hotel and the people that work here are like the rest of the state of New Jersey... really sucks and should be avoided at all costs!

The hotel seemed very nice but they were hosting a wedding (which they said they do often) and there were plenty of screaming people in the halls making it difficult to sleep. I put in ear plugs and finally got to sleep around 2:30am.

Manager needs to call me! It's the worst Hilton property I have ever stayed! And I am a Hilton reward's member!

Rudest nastiest staff ever. This hotel needs to redo their policies and staff what horrible ppl. They r rude they are nasty and they are as unhelpful as possible I truly wish another hotel can open and pit them out of biz. Horrible horrible horrible

Top of the line facility, great location excellent service

My boss is doing some work with the hotel and needed something dropped off. Parking was free (pga tour weekend) and the lobby is nice.

Excellence is the rule, not the exception here. Everything is always perfect.

Nice restaurant. Great food. Great ambiance. Service is great.

Great hotel, everyone was great except the night manager. I didn't feel very welcome .

Nice property. Very little local amenities late. It is a suburb area. Mall in daytime. Helpful hotel service when needed unusual sundries.

Service was great and the hotel is beautiful. Surprisingly my friends and I found the beds to be very uncomfortable, which was surprising since they just completed renovations.

Also disappointed that the spa is closed what looks like permanently.

Very solid hotel that is correctly priced for the area it is in.

This place is nice but when you ask for a toiletry that you forgot, you should not get tired of waiting for them and go to a drugstore. The front desk was out and the person the front desk called never showed. But this is a nice hotel.

This was the worst experience I've ever had at hotel and I've stayed in many over the years! My kids weren't allowed to use the pool all day long until 6pm or 7am. The toilet leaked and needed to be plunged the minute we arrived and we were charged $30 for coffee and hot tea. I have Stayed at the ritz carlton which treats children 100 times better that this hilton hotel. You can tell they would rather children not even stay there. Never again.

Room 125 which was an expensive room and a suite was loud. Too close to the elevator. Also couldn't lower temperature on room so it was very warm overnight

Nice hilton, but walls are very thin as well as you can hear everything going on in the hallway. The staff was friendly and the hotel was very clean!

Nice place. Clean, staff very accommodating. Indoor pool, outdoor pool, and gym. Room rate was reasonable because we were part of a wedding block. But, dinning was super pricey. $6 for a bagel, $6 also for a cup of coffee! And those were about the cheapest items. Fortunately, the town of Millburn, NJ is close by with plenty of restaurants and shops.

Finally a european equivalent 4* hotel in US. Breakfast is not impressive but over US standards. Parking is extra $10/night if you ask at the reception and they have a garage underground. But if you park outside to the visitor parking, nothing happens to your car and you park for free (beware parking at reserved spots) Again a classical US trick for charging you extra for something that you don t need to pay for...

Spa was excellent. Food was suburb though very expensive.

Stay was pleasant, front desk staff was very friendly. Bar staff seemed grumpy and rooms were of equal caliber to other hotels in area of other brands. Room process seemed high for what you got

Place was nice, good people working there but I got 2 double beds instead of a king I am too tall for that and my feet hang off. The sheets weren't big enough for the bed so my feet kept resting on the mattress which is pretty disgusting to me

Conference facilities are nice and the staff was attentive.

Great hotel. Recently renovated rooms, very nice pool/hot tub area and decent gym.

Best hotel in the area. My elderly mother stays there several times a year. She says they treat her like a queen!

Love this place but one thing the bed makes very sleepy and lazy

Cons: Rooms are dated and smell musky, expensive bar, slow WiFi. Pros: good breakfast (still expensive)

Clean, modern, fast internet, comfortable beds. Cool hotel bar.

It's a perfectly nice hotel. I wish that we were able to talk to the staff directly about an early check-in rather than the absuive Hilton phone system, which was dishonest about when and how we would receive help and inevitably ends in a pitch for more Hilton services.

We went for brunch. It's a much smaller production than it used to be. It's better like this

The a very luxurious place, the service was wonderful and the rooms super excellent

Clean and very nice. Didnt get to take advantage of the indoor pool, but it looked very nice.

Customer service was great, the room we had was amazing. The self parking situation is confusing as thier underground lot is kinda hard to get to. There was a layer of soap coated on the glasses provided in the room which left them unusable.Also I was expecting they provide bottled water in the room but it wasn't there. Didn't complaint about it but things like this that keep me from giving it 5 stars.