Horrible. I would only give it a two star because ...

Horrible. I would only give it a two star because of the general assistant manager Ayaz Akhbar, knows how to treat his guests, as well as the overnight front desk staff named Harold. Stayed there for two nights. Came all the way from Canada to summit, NJ to celebrate my fiances fathers 70th birthday. Nothing but headaches. Got overcharged for the hotel when i had already booked and paid for it. Basically charged me for 4 nights instead of two. When i got there the girl said it was just for incidentals until my credit card company called and told me about the massive charges. Then the next day spoke to the manager and told him that we needed our room cleaned not knowing he was the manager. Came back to our room after 7 hours and the room wasn't even touched. The food that we had left outside in the morning was still there. Ayaz made it all possible to move us into an executive suite, and tried to give us everything to make our stay wonderful. They also were convincing us that there was a microwave in the room, when two other front desk staff told us there wasn't. Such a shame when you know you have traveled to other hiltons across the world and they have never been like this. Never knew a hotel experience could be this bad. Very poor customer service from the rest of the staff.