Hilton San Francisco Airport Review

This is not expected from Hilton. Being a Hilton honors member I have been to many Hilton across the US but this is worst hotel I have ever stayed.
Room 713 is in poor shape, bathroom is so dirty, furniture is old and there are lot of stains and cuts in the furniture.Carpet isn t in good shape, not worth to spend money and stay here.

Stunning hotel!
I absolutely loved the decorations! Incredible work! Front desk staff friendly and professional. Room are spacious and comfortable , water pressure perfect and towels soft! Near the water, ideal for a walk...
Enjoyable stay, definitely recommend!!!

Close to SFO.
Nice view of the bay.

Rooms were well kept and the location was beautiful. Great time here before heading back home from vacation.

In the morning is get really light I'm serious are white and rooms are right in the sense of common sense sometimes a dozen common sense by a you feel relax and overwhelm with the beauty of blue collar gay color of San Francisco I want San Francisco you're such a gay collar O San Francisco San Francisco

Dirty bathroom floors and no slippers provided to avoid touching the grossness.

Great room services. Not very many options in their vending machines. Room was very nice and the bed was really comfy.

Hotel has a great location but customer service needs some work and hotel needs some updates. Service at the bar/restaurant is mediocre, very rich when I'm here, then don't see anyone for a while..

When are the restaurants open I went there first thing in the morning 11 and at noon and there's no bar or restaurant open

Beautiful lobby. Hotel staff were very courteous. Room was clean and spacious.

Nice hotel. I wish it had more hooks in the bathroom and a fridge in the room

I attended the Hilton for my finance graduation event. It was a nice venue but I wish they served us food or beverages or something.

Terrible services!! I booked a reservation for tonight back in May for me and my daughter, and somehow they just could not find it, even with a confirmation number. I was a little frustrated with that, but that was not what's bothered me the most. The worst thing is the representatives hang up on me three times!! Was I not worth their time?? I will never even try to book that hotel ever again. 7/27/2019
I changed my rating from one star to four stars. Mr. Kellites has resolved my complaint in a professional and timely manner. I still don't know what might cause the issue regarding my reservation, but I am confident that under his leadership, the hotel would always take good care of its guests. 7/29/2019

Good stay near the airport. Clean room, easy parking.

A little dated in terms of room decor but the amenities made up for it.

We got a great price. Rooms were great/clean. No issues with the room at all.

Bit of a problem with the garage pay station, just used the one on the way out.

Very convenient location, great walking trails around the bay. Very tidy location, great service from all employees. Executive lounge food was very good and well stocked.

The hotel and its amenities were great. It's an older hotel but the hotel still holds some class. However the bar food was NOT good. I ordered the cheese steak and the meat was chewy and tough, and bun was plain and a bit gross.

Close to the airport, but a bit far from any sort of real restaurant area. Rooms are clean and it is nice to be close to the bay, but you never feel like Hilton is an extremely good deal unless you really use the pool and gym.

Great hotel. Too many homeless folks panhandling outside of hotel. Becoming concerning. Breakfast too much in hotel. Try small cafe across street. Amazing breakfast

Nice airport hotel with free shuttle pickup and drop off.

An acceptable airport hotel. My room 702 was quite spacious. Quiet and clean, comfortable king bed.

The check-in process here went smoothly. I booked through a third-party app and I really wish that the $20/night parking fee had been more prominently mentioned in the details of the hotel. However, the low price at which we booked the hotel made up for the extra fee. The rooms were very pristine and clean, and the housekeeping staff was very nice about cleaning around the things that we left in our hotel rooms each morning when we went out to explore San Francisco. We booked double beds and that is exactly what we got - very comfy and clean double beds. An extra plus for the people still playing Pokemon Go - the elevator art is actually a Pokemon stop, so Magikarp, Horseas, and Psyducks frequently popped up while we were just laying in our beds at the end of the day. The location was great for people looking for a quiet, relaxing place away from the hustle and bustle of the city, since it is located in Burlingame, rather than San Francisco itself. I had a wonderful stay here!

The bathroom tiles should be changed. Breakfast of $20 a person is pricey. Internet speed is not fitting of the bay area. That said, the view is good. Bed is decent. The pool was heated, which was nice.

Staff was nice, but I am glad I am only staying here one night. The springs in the bed are very uncomfortable. Rooms are outdated, and the shower took ten minutes to warm up.

We booked around 6 rooms. Experience was really good

Very nice hotel room considering the price. Although the valet service was incredibly slow and the concierge was rude when addressing the issue.

Good location but facilities are older and need some updating. Staff was helpful and very pleasant.

Great view of the bay and surrounding mountain range!

If your going to charge an arm and a leg for everything on the menu - 18 bucks for 3 pancakes and 10 for cheesecake, don t you think the cheesecake should have a crust ? I ve been traveling for work for over twenty years, and here just as long because of Kincaid s next door, but with it closed I d rather be at a Hampton, time to innovate and bring this old lady up to speed, menu quality and rooms. About Phil s review below ....
My friend you need to get out more, there is nothing outstanding about this hotel.

The entire facility itself is in dire need of a makeover. The decor on the inside exemplifies just how old the place is. It is otherwise well maintained given the age of the buiding.

Didn't have hot water, other than that, everything good

Great location, good restaurant, friendly staff. Fire disruption of flights at SFO created some late night shuttle hiccups but all okay.

Staff was friendly, rooms were clean. The hotel is around 5 miles south of the airport, so location is nice if you have a flight to catch.

Really nice and friendly environment. Perfect place to get to know people and really enjoy yourself. Beds are butter soft and the views are amazing. I would literally live here if i could lol

Very clean. Great service. Good breakfast buffet and comfy bed.

Beautiful hotel. Bathroom was a little run down and the shower didn t drain. I would stay again.

Easily accessible off the freeway. Enjoyed watching planes coming into SFO. Quiet, roomy, clean room. Enjoyed the executive lounge for breakfast and the cookies at night. Price is reasonable.

Nice and quite, lobby and elevator looks really old.

As a Gold member, we got access to the Club Lounge, which is great! This is our second home before flying out for any vacations. They gave us the great service, i.e free shuttle to the airport, free trolley to downtown Burlingame and their front offices are really nice & friendly. That's the reason we always stay here.

Loved this place, the team went above and beyond to accommodate me and my family. Clean rooms, great breakfast options. Defenetly will go back.

Excellent service, very friendly restaurant staff, breakfast and good meals

Had a great night's stay. Ate in the bar, that was ok as well.

It was a lovely place to stay while visiting San Francisco to play in the Chinese New Year parade

Meh. It's a hotel. You park your car, you check in, they give you a key, it doesn't work. You try to go get dinner, the restaurant is out of most things. The bed is lumpy, you don't sleep well, you leave the next morning, and that's the good part.

The key card system at the hotel is very poorly maintained cards randomly stop working parking is horrible.

Rooms were nice, but the bathroom was dated and the towels had stains

Comfortable. A bit further from the airport than I'd like.

Great airport hotel. Far enough where you don't hear the planes but still close enough where you can get to the airport in 15mins

Great hotel located close to SFO. Convienent airport shuttle, nice clean rooms and friendly staff

Clean rooms, friendly staff, and nice view. Good food but could use more vegetarian and vegan food options

Your Hospitality was great ive been to other Hilton Hotels but nothing like this one. Not once did i spend any money on food or beverages. every thing i ate was delicious no complains. Thank you for making my stay feel welcomed and safe.

Nice hotel, a little out of the way to get to and 20 bucks for parking seems ridiculous given the hotels location. Digital keys work well and exec lounge was also nice.

Good if you are here for one day for business and sure it is far from San Francisco

The hotel itself is great, staff was friendly as well. However, if you use there parking garage beware they have no security guards or security cameras watching your vehicles. I had my windows smashed in and stuff was stolen out of my car. You pay for parking but no security at all protecting their customers. The staff says there is nothing they can do, however this happens a lot. I suggest if you want loyal customers to come back to your hotel you will need to beef up security and at least attempt to protect your paying customers. I will not be staying in this hotel ever again.

I can see the plane getting off at San Francisco airport well (except for some rooms). The facilities are a bit old. No fridge. Although there is a Don't Disturb tag, there is no Cleanup Room tag for some reason. There is one room service menu. If you are 180 cm tall, bet is a little short. Free Wi-Fi is slow and cuts well.

Comfortable place to stay with approachable staff. Great food selection for dining

For an airport hotel, this one is very nice. I would choose this one again. Convenient shuttle services.

Nice property close to SFO, slightly odd that rooms don't have a minibar/fridge, but that's probably to help roomservice or the bar.

This is a nice venue. I havent stayed here, but attended a conference hosted in this Hilton. Everything was great!

Great social event presentation. Company name was light up on the wall of reception desk. TV screens displaying photos of company events. Bar at event was disappointing.Overall good place for event.

This is the most terrible experience for my family! First, we booked a suit, but when we arrived the room with 6 luggage s, there are someone else stay in MY ROOM! We are shocked by Hilton can make this kind of terrible mistake. Second, we ordered UBEREAT, the driver asked the front desk about which floor are we in, the front desk gave the driver a wrong floor, which caused we lost our food and drink! Can you imaging how the front desk people do not familiar with their floor map?? Third, the day we leave, we called the front desk for asking a luggage assistance, but after 10 mins, no one is coming. We called the front desk to ask when they will come, the front desk just told us no one will come, because their luggage assistant are all busy right now. But why you don t tell me at the first time I call you?? And waste our time for waiting the luggage assistance?? And we missed the airport shuttle bus by that! Overall, this is our most terrible experience in this hotel, we will rate 0 out of 100 on this hotel. Please don t come, because this hotel will totally ruined your whole travel experience!