Hilton Garden Inn Emeryville Review

Bay view was not bad but not that valuable for money. Furnitures were old and sofa was stained. Parking is 17 dollars per night.

I come to Emeryville often for work and have stayed in multiple places. The Hilton Garden Inn is nice, fairly updated. But because it is so close to the highway and a pretty narrow hotel (meaning a lot of rooms are close to the elevator bank), it is a REALLY loud hotel. They even give you ear plugs with a note on the deck talking about the "Sounds of the Bay" (which is a nice way to put traffic sounds). Other nearby hotels are much quieter, just as nice. Just hard to get a good night sleep here.

I went gym and jacuzzi, it's well organized. Building itself looks old but it's clean and nice customer service.

Cheaper and best alternative to accommodations in san francisco area. Carpark is $15 per night. Well kept rooms.

Perfect location to visit San Francisco. Comfortable hotel, great facilities, everything clean and working. Very large, quiet and equipped room. Restaurants, petrol stations and other services in the immediate vicinity. Staff available.

Hard to get to anything from this hotel even though its close to everything, parking is a hassle and rooms need to be updated

Not bad for a conference. But breakfast was expensive. Hamburger is expensive but highly recommended.

In my own opinion the Hilton Hotels are absolutely gorgeous and have wonderful Customer care and service but I am upset and very dissatisfied as to the cancellation policy and how its handled. A family member who is not only an outstanding customer but an employee called 47hrs and 45min prior to the 48hrs cancellation frame and was not honored the cancellation of her reservation. I understand that people cancel Just because at times but this is a circumstance that was out of our or anyone's else's hands. She just had emergency surgery and has staples in numerous parts of her abdomen and is under a controlled narcotic in which it contributes to get our any other normal persons inability to be behind the wheel. It upsets me that you guys have not one ounce or care or understanding for a condition or circumstance such as this and will with no further proof which shouldn't even be asked for to take ones money and go forth with the reservation but yet go ahead with not one ounce of decency and re book the room to another person and take their money to. In my eyes this is so unprofessional and disgusts me. What if this were your mom, daughter, son or sister etc. Would you make them drive 3+hrs or whatever Under the influence and risk not only their lives but the lives of others for a measly certain $$$amount. I don't think Hilton is gonna crumble over one cancellation that is God honestly necessary for the recovery of a person that was just released after a week stay In the hospital from an emergency procedure and now needs time to recover. I will be discussing this with corporate as son as Monday's sun rises. Thank you a concerned customer

Had our shark dive cancelled last minute because of the fires. They still let us cancel our hotel room. They didn't have to. We were very thankful. Great customer service.

First thing the room you pay for doesn't include parking, wasn't warned, wasn't happy. They weren't able to meet out wheel chair handicap needs. Then we had to be switched rooms because of a vomit smell that when asked to clean up they aerosol sprayed it. So we got moved then the gate key wouldn't work had to get a new one. Then the room key didn't work. Overall check in staff was rude and not very helpful. Kinda expected a nonvomit smelling room or free parking for 200 a night room, or at least a pool. The kitchen staff was great though liked the breakfast it was good. But I don't think I'll be staying here again, personally I would recommend going to another hotel.

I stayed here a couple of times, I love their free cookies that they leave in the front desk when you check in. The view over the water is beautiful at night, make sure you ask for a room with a view. The only thing that I didn't like was that they charged for parking, I've stayed at many Hilton property and most of them never charge for parking. The service is really good, the staff are nice and friendly, they are fast to make sure you are happy and if you ever need anything, they'll help you out.

Great location and amenities. Breakfast had the crispiest bacon. Good selection of breakfast buffet items, fruit was really fresh.

Nice clean rooms with good employees and spacious rooms

This hotel is really bad they broke in my car and like 5 other cars honestly isn t safe here.

Was very good experience over all only had a problem with the TV at first would not turn on because it wasn't plugged in and once it was fixed the TV didn't have very many channels to watch.

Pretty nice rooms and friendly staff. Wifi isn't very good there

Very nice hotel with clean rooms and an extremely friendly and helpful staff

Nice hotel, power went out for an hour around 10:30pm, Romika at Reception was wonderful! Breakfast buffet was good, waffle was the best. Bed was on the firmer side. Overall, is a good hotel with a wonderful Bay view from our room.

The location is beautiful. The service is great.Overall very good experience. Nice room and always clean.

Clean and well-kept, but expensive, given that they will charge $15 to park and there is no complimentary breakfast (buffet costs $17 per person).

Right on the bay, and easy assess to the highway. Scenic drive to the airport, not more than 25 minutes away.

Rooms have decent insulation from the outside noise of the freeway, but not from other rooms. I could hear people talking in the rooms next to me, hear their toilets flush, and doors slam. Makes it very hard to sleep. The room is clean but basic.

Great location near the bridge and reasonably updated rooms. Highway side rooms are noisy though.

This Hilton Garden Inn offers a bright, standard HGI lobby with coffee, fruit water, and/or oatmeal cookies available throughout the day. Upon arriving I noticed this property offers reserved parking for Diamond-level HHonors members, though as a lowly HHonors Gold member, I was forced to park amongst the commoners. Quelle horreur!



Unfortunately, the TV-based folio was "not available" for me to review, nor was a paper copy slipped under my door the night before checkout, but I wasn't interested in stopping at the front desk, so we decided to "chance it". (Suggestion for HHonors app development team: It would be nice if the HHonors app that allows me to check into my room also provided me with a real-time copy of my folio and allowed me to check out as well.)

The rooms are decent.Nice room. Good service. Overall, is a good hotel with a wonderful Bay view from our room.

Wish i could give a no star review!! But the rooms were nice, and it was a comfortable stay. It would've been better if the front desk agents at night were a little friendlier towards their guests. Ronika at the front desk was extremely rude and unwelcoming. If you are so unhappy at your so called "hospitality" job, why do you choose to work at the front desk? Anyways, hotel staff was friendly besides her, and the night time manager was nice, but also seemed to look down on us. Overall great stay, VERY unfriendly front desk agent.

Jeremy at the front desk is amazing!! He's fast and efficient. Great personality and overall nice guy too!

Rooms a nice and the on-site restaurant makes great food. Bartenders are fantastic as well as the front desk staff. Love staying here.

Very expensive nothing included for price. Not very helpful staff
Nothing posted as far as the free amenities they get you without posting costs.

Room was clean and spacious. Staffs were very friendly. Only problem was it was located right by the bridge so there's not much to eat/look around the hotel.

Windows leak, my whole floor and luggage was wet ridiculous

Rooms where clean and amazing. Beds were so soft and warm. Very modernized rooms.

This hotel is awful. Customer service is terrible. It was check in time and my room still wasn't available, had to wait an extra 2 hours.

1st night only stayed so far.
Small queen room.
Windows very dirty
Room very clean
Great staff
Free bus to Bart Train from outside hotel.

Very nice, clean room. Stuff was helpful and friendly. Free transfer to Amtrak train station. Fresh fruits bufee included in a breakfast

Going back and then I can be able to see if we have any questions

Nice, clean, rooms a little dated but comfortable.

Convenient to shopping . nice walking options. Free emeryville shuttle stops right outside and will take you to BART or all over town. Rooms on the freeway side can be noisy.

Went here for an event for work. Good service, good atmosphere. In a great location with easy access to the free way and in sight of SF.

Clean rooms and helpful service. In-house bar and grill with decent food.

I was there for a womens conference..I did not have a room...It was very organized, clean and the wait Staff did an amazing job making sure our attendees had everything they requested...I know at times they probably were overwhelmed but they put on a good face the whole event luncheon

Hotel was okay it was a little weird there was someone getting arrested my second night down in the lobby and the rooms were too specially clean

Went there for a conference and the rooms were amazing! Great food and great service!

Hotel was fine, but the parking was a rip-off and horribly managed. When we were there, the hotel's entire computer system went down, which meant we had to pay twice for parking in order to get out of the lot. We asked to have this corrected, and the desk person said they corrected it. However, we ultimately still got doubly charged for parking.

Made reservation by phone. They make no mention of $ 15 parking fee, $6 morning fee to get back over the bridge and that the Fitness area is not available to its patrons. Breakfast is ok, view of bay is nice and the employees are cheerful.

King bed with fold out couch and bay view room. Comfortable bed, great room. Excellent check in experience. Will stay again.

Excellent personnel interactions. Digital capability. Quiet rooms.

It's a Hilton Garden Inn just across the Bay Bridge from SF. Clean, comfortable. Easy access to and from the freeway that takes you to SF or to anywhere in Oakland. Ample parking. The breakfast was solid, with lobby waffles emblazoned with the Hilton logo, but its not included. For the price a better breakfast can be found nearby.

I was there in mid-May for a week. All the staffs were friendly and knowledgeable.
Thank you for making my stay pleasant. Keep up the good work and continue to smile ; )

About a 10 minute drive to San Fran, assuming no traffic. Very nice and clean hotel, staff is very friendly.

I went during the fires up in Paradise and the filtering system at least in the lobby was not very good. Also, the bathroom stalls were very tight. I am a small woman but my knees were one or two in away from the door stall.

Nice staff. Weird parking lot. Best hotel if you're looking for something that's close to sf

I've stayed dozens of times at this hotel. The ease of access and superior service of the staff make it incredibly desirable.

Nice rooms but need to work on the homeless in the parking lot

I do a lot of traveling for work, and this place always feels so comfortable. Great staff, comfy rooms, and the Bay views are great, especially watching the sunsets. Freeway side of the property can be noisy, so Bay side is definitely the way to go. Easy parking and access to freeway as well. I stay here every time I work in the area.

This place is awesome, but their customer service need some tune up.

Pretty standard fare for a hotel. Staff is nice. Rooms are nice. Food and drinks ok and a bit overpriced.

Convenient location not too far from downtown San Francisco or Berkeley. Ideal when you want to enjoy a lot of what San Francisco has to offer

Great friendly service and fantastic breakfast. Really worth booking with the room (otherwise 17$). They have a free shuttle until 10 o'clock on Mon-Fri within 3 miles radius.

We have no complaints about your location, however, we are concerned that our clients are continually asked for payment even though we submit credit authorization forms to 5 personnel from your location every time we book. We're not sure how to reach someone in charge without posting a complaint.

Love this place. It's close to outdoor shopping mall, restaurants, train station, University of California Berkeley, freeway access to San Francisco, and more. I would not stay anywhere else.