Hilton Hotel Bandung Reviews

Nice hotel. Staff are friendly, helpful and super nice.

A comfortable place for holidays with the dkt mall / connected.

Nice Hilton hotel at strategic location, just next to national train station

Good service to change room if your room is not comfortable.

Luxury, unfortunately the lift doesn't reach the parking basement.

So comfortable room for your weekend with family and friends

Meet and chat to be fun with the support of a comfortable Hilton atmosphere ....

Nice hotel, got upgraded to an executive room with a really big and relaxing bathtub. Breakfast was decent but nothing amazing. The Indonesian dishes are better than the western and chinese ones. Location is quite central but not much within walking distance. The pool is nice as it has music, lots of places to sit or lay down and a restauarant overlooking it. Gym was decent for a hotel.

Very friendly and helpful staff, clean and very nice hotel, great breakfast. Getting there is quite an effort, the traffic is very bad at certain times

stay for 2 weeks in hilton, enjoy every amenities. the price is cheap compare to the facilities and hospitality that me and my family received.

came here to see my friend. the room is really big and comfy and the bathroom is also nice with a bathtub. but seriously waiting list for breakfast ?! until finally breakfast for the executive lounge which only provides vegetables, bread and salads. hmmm good luck on diet :(

and fortunately the view on the 11th floor is great, can see Bandung city

it's the first time here. so this review first. thanks.

Like to have a meeting here. The sales and banquet are friendly and cooperative ... the hotel is comfortable and the rooms are spacious ... it's really ok.

The room is spacious, strategically located near the station

Great hotel for your family and friends with nice swimming pool for selfie or spend your holiday time with your family and friends.

This Hilton hotel is not too far from the Bandung station and can be reached in about 10 minutes by foot from the Bandung station ...

It is good to have a lot of facilities on it, but if the swimming pool is not clean, but I like it, it can be used for shelf and luxury.

Here, right after the "KOMPAS" blood donor event ...

Near paskal23, near Bandung Great Station, near Santosa Hospital, Kebonjati Hospital, Melinda Hospital, Living Plaza, Gor Pajajaran Bandung

As expected, one of the best hotel you can stay in Bandung. Huge room, excellent service

We stayed here and were welcomed with a dark hallway to our room.
After entering the room it looks spacious with 2 beds which are quite wide.
It's just that the pillows that smelled like bad sweat from previous hotel guests (whether it's housekeeping did not replace from before or anything).
Blankets and beds are also dusty. Quite disappointing for the standards of 5 star hotels and big name Hilton.
Prior to the Hilton we stayed at other 5-star hotels at fairly similar prices and felt that the quality ratio was far better than Hilton.
This makes very disappointed. The solution from the hotel is only to replace the pillowcases with new ones (the process of replacing in front of us, when we are in the room). Our family vacation at the Hilton was very bad.
One thing that makes us give a rating of "2 stars instead of 1 star" is just because the breakfast is quite comfortable with a good food menu.
Hopefully Hilton can fix this in the future. It's just that for us will not go back again choose to stay at the Hilton if a vacation to Bandung.

One of the best hotel i've ever been

Great service, nice breakfast, beautiful swimming pool, large room....

Upscale hotel with very good service. Hotel still looks very new, room is very clean. Would love to stay here again!

A comfortable hotel for families
The place is nice near where the employees are friendly

Nice hotel with spacious rooms and beautiful swimming pool.

Close to the station, Paskal, Sudirman Street, & convenient.

The hotel is luxurious, the ballroom is quite spacious, suitable for meetings such as training, workshops, seminars etc. One of the best 5 star hotels in Bandung.
Only unfortunately the mosque in the basement is less noticed. Too bad a 5-star hotel but a prayer room where worship is placed in a parking lot in the basement. He sees less ethical

nice to stay in this Hilton hotel .. the rooms are spacious, the bed size is also large ... there are activity kids, spa, gym and sauna. the swimming pool is also spacious with good views .. the menu is also tasty and varied ... the staff are friendly and very helpful for us during our stay here .. thank you hilton bandung

We booked 4 Queen Deluxe rooms to stayed on 30th of June to 2nd of July with my family. We booked from 1 week before on Hilton Honors apps because i am a member, so we can have good rates. On the morning of the check in day, i got sms from the hotel told me that the check in time would be at 3pm. We came from indramayu, and me with my family arrived at about 2:15pm. The receptionis said at that time that only 1 of my rooms are ready at the moment. She said that the housekeeping need about 45 minutes to prepare 1 room, so it will be around 4:30pm for all my room to be ready. Why it takes that long i asked. She said they only have 1 housekeeping per floor so it will takes time. (What kind of 5 star hotel only have 1 housekeeping per floor?) And then she said for me to understand the circumstances, please wait, and she will try to make it faster (i dont see her goin up to the floor and help the housekeeper so its absolutely a LIE). Maybe seeing how angry my expression is, she offered me and my family to waited at the executive lounge. I just need to look to the right and saw their executive lounge and there are so many stairs like pyramid to get there. My dad are 70 years old, no way i let my dad goin up there. (Who makes executive lounge with so many stairs anyway? arent they know that the rich old people are old?)
So there i am with my family after long ride, waiting at the looby, trying to "UNDERSTAND" the circumstances while thinking why we choose this hotel? Ah, that because the rating of this hotel on trip advisor are higher. WHICH I FOUND THATS A LIE. I never experienced this kind of thing on 4 star even 3 stars hotels. The recepsionist doesnt even try to apologize for their mistakes, she just want me to understand. In the end, we got 4 of our rooms ready on about 4:15pm. From that moment our experience on the hotel are somewhat getting more awful.
After we checkin on our rooms, the kids are go stright to the pool. On the pool, the pool atendance said there were no towels, they still wet. When the pool attendances away one of the guest opened the cupboard and found so many fresh clean towel. Hmmmm... why are they keeping these? Who were those fresh clean towels for?
Later at night, at around 2:30am me and my wive suddenly got woke up by the loud sound of music. I tried to call "MAGIC" (this is a calling system they use on the hotel they called magic button) and No ones pickup. I tried at least twice before i gave up. At around 2:37 the music got quiter. I think if you want to use a system that you are proud of (they really do, i read it beside the phone) at least someone need to pickup.
The hotel has system to reduce plastic waste. They put a big glass bottle of water in the room. We could refill it from water dispensers near elevator. But so many times, members of my family wanted to refill the bottle, the water dispensers were always empty. At first I thought this system was pretty cool. In the end, it was a hassle.
Well, we stayed for 2 nights, and its awful experience for me and my family. I am a fans of hilton hotels. It's a shame that we did not experience the level of service we always have in other hilton hotels.

One of the best and newest 5 star hotel in Bandung, clean and spacious room and great location, in the center of Bandung city, near (10-15 minutes drives) to Pascal 23, Paris Van Java, Istana Placa, and a lot of other tourism spots.

Good service. Thanks to Iggy for sharing the delicious cookie recipe with us. It made our day!

Friendly staff, nice swimming pool, good location
23 paskal near hotel

Very good. Location, place of meeting, sound, food, and hotel people.

- Honestly a sophisticated hotel, the room is sweet and spacious and the service is outstanding
The restaurant is luxurious, but it is not in Arabic

Stay for 4 days 3 nights. One of the best hotels in the city of Bandung, the service is super friendly, the rooms are clean and spacious, the breakfast is solid even there is ice cream (kids like it) ... Easy to eat, just walk to Pas23 / Pascal food market ...

Easily accessible with all types of transfortasi modes, areas close to the mall

Drinking water using glass bottles & providing dispensers for refills, reducing plastic waste