Hermès Reviews

At such a level it is not acceptable to have to make an appointment with a salesperson once you arrive at the store! I wanted to pay for a voucher for my wife, this clearly triggered panic among the sales staff and the cashier and it was very difficult to find a manager who finally resolved my request. Can do much better ... when you claim to be a luxury brand!

Bitter Sweet Experience. They look overworked. Can smile. Selective. But sweet sensation of buying what I like.

Poor reception both by phone and in the store. We came to get a ring. No snack offered when all other customers had it. Buying a ring is probably not enough ...

Staff attentive, caring and good advice.
The products we know them, they have the advantage of being all present in this store, which is easier to make his choice!

Small stationery nice radius.

This is my third visit in this wonderful shop that presents ALL the collection of accessories, silk squares, silk cashmere shawl, ties etc .... Patient staff and very competent, the only problem is that we Spends a lot more than expected. But these pretty squares are timeless.

We have been received several times by Gregory. A charming, caring young man who listens and is very professional.
Once there the sanitary measures are respected mask and hydro alcoholic gel.

Please note that the hours are not the right one, it is 11 a.m. / 7 p.m. and not 10.30 a.m. / 6.30 p.m.

This is the Hermes store that you must visit when you are in Paris. The brand is great but the staff can be very haughty. That's too bad. Do you want to buy the famous Birkin bag? Then this is perhaps the only place where you have a chance. In the rest of the world it must be specially ordered.

The nice thing is that Hermes also has writing materials and you can therefore go there for relatively inexpensive gifts such as notebooks and fragrances

I have always had the good pleasure of having very attentive and friendly staff assist me. Some are even kind enough to show and explain the beautiful art pieces displayed. Staff are proud of their brand and are always keen to share the history & knowledge of their brand. Thank you Hermes for showing that luxury and elegance is not about superciliousness but also kindness and graciousness.

Beautiful array of products and a nice set out but service non existent

No words are needed. The products in the store are very diverse and the staff are friendly and friendly. There are a lot of Koreans and many Chinese families. Bracelets made with a scarf design are the only ones here, which is fine for Hermes.

Cold saleswoman, at the limit questioning her customers
After spending an hour in this shop, no way to see a kelly or constance bag.
Incomprehensible marketing

Excellent products, excellent service, dream maker, love forever

Beauty of the products, courtesy of the staff, warm atmosphere, in short: essential shop where you would like to stay and see everything ...

Good shop, expensive but good.
Service is as you would expect nothing really more to say. They are strict about filming in the store as they didn't like it when I flew my DJI drone inside the shop.

If this isn't the best store in the whole wide world... french perfection everywhere.

All expensive and of little use. Great for chineese and fashionistas

Sales person was extremely rude even though my friend had already committed to significant purchases.

Shaky sellers and unpleasant staff who will ship you in two minutes. Too bad, we thought it was the only luxury brand to keep its French identity but you are only illusion for the Chinese.

If you want to buy a bag, you have to line up before the opening

I think that no matter where you work, you really have to be very professional nowadays, working in a shop like this, but it's a bit of a total disappointment.

Beautiful leather work and design. On of my favorite places on earth.

For leather goods (bags) you have to take an appointment a day in advance, Salah was friendly and polite, my wife had agreat shopping time and leave with a happy face :)

Very busy place. You need to make appointment to see new brand bags.

I can book a room the day before so that I can pick it up in the room.
Please make a reservation.
I do not have a reservation every day, but if I'm lucky I'll be able to get my bag. ^^ *

Hermes is always a pleasure but I prefer George5 than faubourg the service is better

I just bought a small accessory but had a coffee and a very pleasant customer shopping

Un temple du luxe.

Un plaisir de voir et de toucher de beaux produits la plupart issus de top de notre artisanat

Ah yes ... A little expensive but that everything is beautiful and neat ... Even the welcome!

Literally a zoo u actually have to make an email appointment to buy a bag and hope they give you a time slot to fit their schedule. Whatever happen to the art of customer service?

Only issue here is you have to pre book to look at bag

Very good experience despite the number of unsuccessful attempts to make an appointment. I managed to have an appointment. The saleswoman took a lot of time to introduce me to the different bags, leathers and give me maintenance advice. I am finally dispatched with a magnificent bag. I could not choose the color or the metal in view of the many requests we can not be too demanding on this subject. It was not the color I had in mind but the bag is really sublime. Thank you again for your patience

Unique and famous
It is deserved
The assistants are friendly even if we hang out in front of so many wonderful creations

If you are looking for accessories you might find it okay. If you are looking for leather goods such as handbags, get ready to be treated like a POS. The ever changing "appointment" system makes you go through rounds of phone "registration", and it is easily manipulated by scalpers. Unless you are willing to be humiliated, then get serviced by clerks that are often times clueless, just so you can beg for a chance of spending $10,000 on a handbag, then this has to be the holy grail of your shopping experience.

Lousy service.. they ask to make an appointment and then they only show you one bag after dragging thru stairs and corridors as if the will show you a crown jewel that nobody should see. Tough luck if you don't like the bag

if you are not famous you do not interest them
TO AVOID ABSOLUTELY there are other luxury brands where you are welcome

Bad service .they judge u by the look ...if they dont like u no bags for sell all finished ....

I love to buy my bags in that store. The sales assistant are sometimes very nice . Sometimes they tend to be quite rude. But in generell an amazing team

I believe that due to the fact of this being such an iconic building and for meaning what it does, the staff unfortunately let it go to their brains. This was the first time EVER that I did not feel welcomed at a hermes boutique. The girls from the handbag area had that very snobbish air and look on their faces. Very disappointing. Don t wish to come back to this store in the future.

I had a fabulous time in this pretty shop where an adorable manager even made me visit and quote the history of the places and certain models of this brand that I have always appreciated because I love horses! I will return with pleasure to buy other bracelets!

As you know, Hermes is the best of excellence in his products: I love his scarves and certainly several of his bags ... but in this shop the customer does not feel comfortable. The employees are all a bit cold and detached. ..sin!

This location has a full representation of wares. I was able to buy an ship the full collection of Hermes Mosaic Bone China pattern. English support available in the sales team is good.

Il y'en a que pour les clients asiatique.
On vous juge a l'apparence .

A saleswoman is not honest. The Birkin and Kelly bags are well available, but ells told me that both models are indipendent, at the same time, his colleague has shown both models to another customer. She made the lie well.

Beautiful place both in architecture and luxury items sellers and vendors are adorable

Il faut prendre rdv pour voir les maroquineries!Et quand on arrive on nous dit qu il n y a rien!

(by Google Translate)
Catastrophic customer experience
You have to make an appointment to see the product!! When we accept the appointment, we are told that there is nothing!

The clerk is very polite, but the attitude of the customer is absolutely rude. sometimes it makes me sooo mad!

but,the assortment is amazing & beautiful place. i can't help falling love with Hermes.
Can't wait to go there next time.

Very welcome on my arrival and also upstairs in the shoe department.
A lot of people but I was served very quickly and very kindly by the seller very nice with me and my son. We will come back with pleasure.

meet the appointment schedules, if not able to listen ca 2-3 hours waiting