Hermès Reviews

Following my visit to the store Rur alls to change the battery in my watch Rally it m 'has been presented with a quote contempt of 255 euros for costs of "restoration of the mechanism" which works perfectly.

When you're in Paris you need to visit this flagship store of the iconic French brand Hermes. Diana made my visit special & memorable - she is very knowledgeable about the various leather goods/products (bags, wallets, clutches). She was so nice and helpful as I selected a couple "souvenirs" for my trip!

you have to see it and the Asians are lining up here

They treat customers like beggars. Worst customer experience ever received. Wont come back or shop this brand again.

Crowded but beautiful, it is a place where bright colors and competent staff share.

Book an appointment before you go but great selection of treasures across the store and lovely staff to help

personalized service, elegance, luxury, delicacy. I love Hermes! My favorite shop!

Fake lines as a desperate move to fake interest in the brand. Totally not stylish and something OLD people will wear.

Crowded. And didnt get what I would like know. Coz it's actually needed to make a booking in advance before you visit. Accessories is fine, doesn't need to make appointment. But if you like to look for bags, please do a booking at least one day before you go .

A majestic setting with sumptuous windows. In short we are transported in a magical atmosphere as soon as we pushed the flaps of the entrance.

Always so staid. The only brand that makes a fashion product that gains value over time. But from there to go into debt for a skin of leather ...

I love Hermes but I have rarely experience such an unhelpful attitude. As chaotic as the big shop in nyc.

I knew exactly what I wanted to see and I knew they had it in stock but they refused to help me.
I had to call my sale s rep and come back the next day.
I guess the old bitter woman couldn't bare the young customer. And so much passive aggressiveness for really no reason.

She reacted like I was asking for vegetables at the butcher shop. Some of the entry post got to realise they only work for Hermes and not that important to the common mortel.

At the end I was presented the bag on the smallest table in a corner tight by the door. It felt crampted rushed and ABSOLUTELY not luxurious.
Remember you only go here if the stock forces you to.

Very welcome and support for the sale. High-end service but without doing too much, I like.

Respect! Beautiful materials, beautiful creations and always a warm welcome. Even your pet is well received, which is not the case (unfortunately) with other big houses.

I lost my eyeglases but i can't remember where & when the last time i wore them. Hermes St Honore was the last place before i realized i lost them. Mr. Joachim, the Head of Security (im so sorry if i misspelled the name) went thru all the trouble looking thru the cctv just to see if i came into the store with my glasses or not, even though my glasses' price was not even comparable with any of Hermes' item. I wish i could give him a token of appreciation but he was so professional, and i must respect that. Bravo to Hermes, its security employees, and its staffs for their hospitality

Beautiful shop. If you are lucky and know a little home, you can visit the small garden above, at their seat. Magnificent.

Very bad organization to welcome customers. The salesmen are in front of you and answer you by mail

Excellent welcome and always discoveries to be made

Magnificent store, Superb windows and after-sales service at the top.

Beautiful location, sales staff were attentive and provided excellent service.

Let's do it, everyone
It s best to carry your own bkc if you go
It s best to have a shopping record. What blank passports? Zero matching bkc trick fools to play
I made an appointment for five days before I made an appointment, but I saw a bunch of people in the store asking for an appointment...
Bkc is required as soon as you speak. The first sentence someone gets is definitely unfor...
And send you a herbag boile
Ask if there is lindy picotin shaking his head
They may keep the inventory in mind
As a result, I saw at least 5 lindy and didn t say pic
It's really not sincere, everyone still flocked
I don t know why, the experience is not so good

Poor experience at payment counter. Sales staff treat you very well but when you go to the payment counter- ground level the 'true' french service reveals itself

The system of selling some of the bags such as the bag (Kelly) unfair and specialize only for some customers note that everyone has money to buy that bag, but their request is rejected with excuses and Wahi and I see it as a kind of racism is so terrible that will be handled by the company's management

The staff is very proud & not friendly. Staff very impatient. Not very informative. Poor presentation. Its like you take or leave it...or else others are waiting to grab it.

Awesome experience. Spent like 6k . Best purchase ever :)

Nice store, too bad I can't leave immediately with my Birkin, the order time being long.

Too bad treatment !! I bring the store to buy not to ask them money !! They are finally staffed and I buy !! The hostess looks at me with disgust and deservedness and meta !! Yes from you !! Nasty treatment

By far the most beautiful Hermes store I've visited so far. Extremely friendly and polite staff.

Hmm. Appointments are needed, even if you cannot find a time to call. Also, this Christmas season (2019 dec) is a very bad time to buy. Stocks ran out very fast.

As always top products in the international context!

After-sales service lamant pretension and condescension are now the words of former Hermes institution to flee!

Store very well even if it lacks a little choice.
Too bad there are not many other high-end stores in Toulouse.

Excellent especially if you want to please his wife with a very very nice gift

Superb shop, exceptional service, French luxury at its best. If only one luxury shop to visit, take this one. Bear in mind, prices are often out of reach.

Although I am a huge fan of Hermes products and on my last visit there I bought 2 carres I must confess the experience was not without a glitch. I understand the new security measures put in place for screening people when they go in, however this should not be carte blanche for the security staff to mistreat you and talk to you rudely. After all this is a 1st class brand which you more than handsomely pay for and the experience starts at the door. This was a blotch in the chic-ness fabric. We were helped by Dexter Ng who was admirable on all acounts.

The worst services ever from staff name Christopher (Korean guy) , very rude , attitude problem and his English is suck! My advise Look for other staffs for better service.

My most favorite Hermes store in Paris in terms of their elegant interior design with double stories. When I was there, I was told to must make an appointment in advance one day earlier. Otherwise, they can't service you on spot. So make sure you make an appointment first.

Very nice luxury boutique with very interesting items and very qualified staff

Beautiful house quality staff a lot of attention for the clientele

beautiful products but lack of customer service and attention to clients needs. Hermes staff has this sense and feeling that, however they treat their customers, they can get away with it. For example, they will not provide proper after sale service, when jewelry pieces need repairing and fixing. I was so appalled by the way I was treated, when I asked for after sale service, 7 years ago, that I never went back to a Hermes store since! Why can t they keep their superb creftsmanship, but completely overall and imprive their customer service, and customer facing, skills?

Too arrogant, wasted a lot of my time. If you are not going to sell the bag , just say it !

Very nice welcome and good advice. French luxury ...

Small store in a area of the airport that is under construction

For your viewing pleasure
perfect staff

Staff is as good as you would expect from a place like this one ... Though I heard their behaviour is very different with French customers

Once you have managed to find a salesgirl, caring and know-how make you feel that you are in a "unique" place
thank you very much to all the team for taking the time to make me travel in this world of Crafts

The most welcoming and pleasant Hermes store I've visited so far! It is organised and there is a huge range. Awesome professional service from Julie! She makes a difference to the whole 'Hermes experience'.. Thank you.

I love this store. The sales people were courteous and nice.

Update: we upgraded our experience at FSH from 3 rating to 5, thanks to Sales Associate Vincent. We went back to FSH same day to exchange the scarf for the right Color. Unfortunately he color we selected this morning was stock-out. Vincent patiently assisted us with the refund and accompanied us throughout. Vincent went the extra mile which really helped turn an average experience into a wonderful one.

Gorgeous store, beautiful window displays. Hermes scarves are highly recommended.

On a trip in 1993, we ordered a custom-made "Kelly" model camel bag for my mother. They sent it to Barcelona after a few months. One last...

Had been registered for appointments for days and got it just in time for my birthday! I did have to wait for ages even the appointment supposed to be quite early. Was 4.10pm but the timing keep changing and finally got a sale assistant at 4.45.
She was very nice. Didn't ask her name but from Germany. Told her what I want and she managed to get me something suit me. Not what I was thinking of but it was great enough. She got the brand, colour and size that suit my size. It was a great birthday gift!

People camp to have either a new collections and very beautiful signs

Purchased online Hermes US site. Absolute worst customer service of any "luxury" brand I have ever experienced. 2 months later and items have never arrived. Having to dispute with credit card company. Hermes non responsive. Director of Hermes US customer service should be fired. It's a total disaster! I'd expect this level of low end service from KMart.

Everything is very very very beautiful especially the squares but it is very expensive I remove a star not for the price but rather for the service me smiling than at McDonalds

It is unfortunate that for the price charged there is no service + for example replacement of a wristwatch without cleaning it.

Reception a little cold and sellers not necessarily good advice. Otherwise the shop is at the level: place, presentation are in accordance with the products and prices.

even a star is a loss. Educate your staff well. Hermes bag is perhaps a luxury, but not you his staff.