Heritage Motor Group Reviews

Please management UPGRADE YOUR COMPUTERS in the spare parts decision .
Window 7 and internet explorer doesnt cut it in the 21 century.
It's not fair to the employees or the customers.

Avoid this place. Got stung with stamp duty. Most car sales pay this.

Once again I have purchased another great Mitsubishi car from Heritage Motors. I've dealt with Mark over a long period and Jackson was very professional and helpful in the purchase. I highly recommend Heritage Motors for their deals and customer support.

I had a problem with the car and we went into the front Heritage Motor Group and the staff at the front counter was excellent they helped us and guided us to where we needed to go I had a short look around the car yard while I was waiting for our problem to be fixed and quite enjoyed the view of cars and the quality and the cleaners of the place if you are looking for a car to buy I highly recommend this place from mwh

Usless suggest not going their for a service dont do any of the basic stuff like brake pads windshield wipes never replaced after major service turbo blew the hose

Thanks George and Heritage Motors for my beautiful new car and a great experience in these difficult times. The service was thorough and smooth. Thanks for the friendly, helpful process.

Just picked up our 2017 SSV Redline omg this is what customer service is all about . Jove ,Trevor and Shane could not have done more to look after us . Its the little things that make a difference . Thanks for everything
Happy

Bought my beautiful gold Suzuki Vitara, I love it.

Awesome service with a great trade in price and wonderful new car to drive away. Top this off with a brilliant team and it all makes me a happy boy.
Cheers Carlos, and thanks for a pleasurable buying experience.

Very Knowledgable and prompt service department with utmost care for your car. Thanks for keeping my car safe and reliable

I got my dream car because of Heritage motors. Thank you very much Mr. Sam and Heritage motor sales team to give this best car at very good deal.

Very professional, knowledgeable & friendly staff that support you through the whole purchase process.

I was kept informed about what was happening & when the vehicle would be ready for delivery.

A five star experience in every aspect.

I am about to purchase my first Mitsubishi triton from this location. I was dealing with a sales consultant named Jim who was excellent. No sleepy sales just friendly service and able to answer all my questions. He did what he said he would.

Price was good too. Highly recommended business PS. New Triton is so good it s not funny.

Sales and Fiona from finance was absolutely amazing but my husband has to come home and wash the car vacuum inside and clean it as there was a random toy and a glasses case in there from when we looked at the car so we could tell that they never cleaned the car before handing it over! When the salesman was going through everything with us with the car before we left he lifted up the seat and there was rubbish and sand and dirt all underneath and he had to take it to get cleaned and apologised but the car itself wasn t up to the standards they should be considering we spent $28,500 on it!!!!

Great service would recommend if looking for a new car no pressure sales

Hmm. Had to go back twice after having new brakes in and machined.

Carlos the used car salesmen was good to talk to and had a great personality. Would recommend and if i see a car that they have I wouldn t hesitate to make the trip back to look again. Thanks

Fantastic people to deal with! Would highly recommend.

Such great service from all of the team at Heritage Motor Group in Maitland.

Used car Manager was very condescending. Was going to purchase the vehicle but who wants to outlay a substantial amount of money with bad service. Not the only car yard around and will go elsewhere.

Great dealership friendly and prompt service definitely recommend this place when buying a new car or even a used car

Usless rude lying incompetent morons stay away unless you want your car destroyed wouldnt take my push bike to them for repairs.

Always very obliging the service staff a very friendly and helpful

Salesman George Ferreira explained about Vitara models very well & showed me the 3 door model i enquired about. No hard sell tactics, which i appreciated. When im ready to buy I'll be back. Want to sell my Yaris privately that way I'll get a better price for it..

Myself and the wife are over the moon with our new car. Big thank you to mark chris and jackson. Would definitely recommend.

They are accurate with spare parts interpretation & actually order the parts when they are asked to.
The same hasn't been the case for local auto parts stores meaning that I have to make a 40 kilometres trip in total to purchase genuine Holden parts,none of the local auto parts stores seem to have that link up with Holden anymore so I have to drive over to Maitland & do it myself which can be an inconvenience as they don't seem to want to order the parts from Holden even when they say they will.

Friendly staff couldn't do enough to help when purchasing new vehicle

Had book for air bag lights problem , the service team
Could not find actual issue for the problem they just retrieve the error code costing $170 for 15 min job , the same job can do any auto electrician with $50
They have no idea what s the real problem , I booked service for finding actual cause and cost to fix the problem , booked appoint for 9.am they took car at 10.15 am and returned 10.30am, best job ever in the world , $680 per hr , this is the real reason people are not going for dealership for service it s not genuine cost really disappointed day with heritage motor service Maitland,

DON'T BUY A CAR FROM HERITAGE HOLDEN!!! Big mistake very rude, Very incompetent service department a monkey could do a better job and a one star rating is still to high. The extended warranty is pointless and useless like the people working there.

Happy with sales team, bit disappointed with trade value but happy with extra discount

Took my car in for a service ,dropped of at 9'30-am had to walk in to Maitland as they could only have one passenger in the courtesy bus ,charged ,$70 for break fluid because they forgot to put it in last service ,won't be going back

Couldn't fault George and the heritage team at Maitland. They provided the best service and helped answer any questions we had.
We highly recommend them

As I had found employment in the Maitland area I decided to, on the strength that Heritage Motors managed & serviced the company s vehicles, take my car there for its 110k service. Big mistake. Firstly the service was supposed to come with a complimentary wash. This did not happen. Didn t see the need to complain about it. On the drive home I wondered what they had done as a service as the car felt no different as to what it did before the service. Being time poor & perhaps to fastidious I decided to take it no further. The full extent of their shoddy workmanship became apparent when recently I decided to return to my regular mechanic for the 120k service which he obligingly did while I waited. By this time the car was running terribly, which I told him. While waiting I watched them struggle to remove the oil drainage screw. Soon they came to advise that they were having problems removing it because whoever had done it previously had sheared the screw head in their attempt. When they finally succeeded what poured into the receptacle was the colour of coal tar & not oil that had done 10,000 kms. Obviously this had not been done on the previous service. Heritage Motors had also recommended that I needed my brake pads changed. Fortunately I decided (not sure why at the time) not to use them. Thank God. From other reviews it appears this mod is better at selling cars than servicing them. Do yourself a favour, take your business elsewhere

Highly recommended for a pressure free car purchase, staff are friendly, helpful and give you plenty of space to look around.

Just absolutely amazing, I could not be more happy with my new ASX then I am

Great friendly, down to earth service. Would recommend you check them out !!

One of the worst in Australia when it comes to Service Department. They don't believe in customer service.
I'll remind you they have a courtesy bus. They won't tell it until you ask.
You'll never get the car back on time promised for sure.
If you end up having a trouble, or there's a warranty claim, you better start doing follow up with the company directly or wait for weeks and months. I have my car with them since last 11 days and had to call up Mitsubishi directly today to get an approval which I thought these guys can get themselves. They don't care if I'm losing work, money or productivity because of no car.
The best thing, even after Mitsubishi confirmed they had send an approval, the guy here doesn't mind to check first before telling me that they are still waiting for approval.

PLEASE HAVE SOME CONNECT WITH YOUR CUSTOMERS AND UNDERSTAND THE PROBLEM... I'd recommend this to Heritage Service Team.

And for sure I'm not worried about what are they going to do with my car after reading this review

The team at heritage motor group were very friendly and professional been a pleasure dealing with them.

Absolutely wonderful service by everyone there, couldn t be happier

The exit is no good for low cars. I'm talking standard low as well

Staff can be a little abrupt and not always friendly

Wish I could give 0 stars over priced and dodgy service would not recommend

Friendly staff and I made use of courtesy bus to get to and from place while car got serviced

I purchased my first car from Shane the manager of the new car section of this Holden. I've never received such fantastic service as well as after care from a sales professional in my life. He service was professional, unique, tailored to me and my needs.

great service buying my car. Seamless transaction. I am in a remote location and the delivery of the vehicle and all aspects of the sale were first class.

Wow. The experience of buying a used car can be daunting but the staff here made the experience 2nd to none. Would recommend them to anyone. Top quality cars and very easy to deal with.
Thank you.

Excellent personal service!, noticeable difference to an experience we had with another Holden dealer only a few months before. James and Gayle were fantastic!

Not very helpful.
Was looking to buy a new car.
They missed out on a sale.

Had my car serviced here on multiple occasions, Service Staff are always friendly and happy to help were they can. Mick the courtesy bus driver is a lovely man and takes pride in what he does.

Fantastic place for us to have our Ute serviced. James organized a car for me as the Ute needed to be kept overnight awaiting parts to arrive the next day.
James kept me informed me when the Ute would be ready and the cost so I could have everything organized to pick it up.
Thank you James and Staff at Heritage Motor Group.

Great friendly people,made buying a new car so easy .we highly recommend buying from them .

Great after sales service with their vehicles for sale

Yesterday I took my Rodeo work ute in for diagnostic check due to an intermittent problem. I got a call in the afternoon quoting $1300 to repair it. They stated it was a Fuel Pressure Regulator. ironically I rang their spare parts department to find out the part was $136.00 plus GST. where the Service department quoted $469.00 for the part. I rang another local Holden dealership and was quoted a fitted price of $301.95 to supply and fit the same part. WELL DONE HERITAGE HOLDEN for your outstanding Customer Service and lack of how to keep customers. As you are aware i have now picked up the car. I will never spend another cent with you guys. Oh Yeah the car will go to the other Holden Dealership on Tuesday for repair. Feel free to refund my Diagnostic fee of $160 as a good will gesture.

Bought my first car from here I am looking to trade in my crude z 2016 and purchase a Captiva otherwise may have to go some other dealer I have just spoke with a agent from Maitland Toyota who has invited me to have a look at a Tab 4.

Very Unprofessional not in the slightest bit helpful when i attempted to purchase a car from this dealership.

Drove into the dealership looking to purchase a secondary car as a runabout so i wouldn't have to use my SS Walkinshaw as a daily driver.

Staff saw what i drove in and were virtually harassing me the moment i pulled up asking if i would trade it in.

When i said "Im just looking, I will call someone if its needed", Their response was to roll their eyes arrogantly and walk off and ignore me.

Obviously because I wasn't selling a highly sought after vehicle they assumed i wasn't worth their time

Their intention is not to sell you a car unless they can extract every extra dollar from me by whatever means available. This was quite obvious from the moment I spoke to 2 different salesman

Would never ever go back to this dealership and I would urge others not to as well

Really dodgey people to deal with.

There are certainly far better options out there for better service if yr in the market for a quality car

We have now bought 6 new vehicles from Heritage. Always happy with the service

Good organisation with great staff on hand to help with your needs.

Great service and communication with their clients. Happy with the service.

Excellent and reliable service in the spare parts/service department. Staff are excellent and service second to none. Highly recommend the well trained and experience staff. Courtesy bus was an added bonus. The driver was lovely abd professional.

After buying a car through Heritage Maitland, I cant fault the service I have been given. Sam has gone above and beyond to help me. His service is so impressive if I buy another car I will definately be back. Thanks Sam